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Frequently asked questions
What payment methods are accepted?
They do not, however, take cash or checks. All payments are completed when you go through the sign-up process, and should be immediately processed (subject to banking speeds on weekends and bank holidays).
You will receive the email confirmation of your sign-up, an invoice, and also confirmation of your payment via email.
Does 1&1 IONOS accept PayPal?
Does 1&1 IONOS accept Bitcoin?
Can I pay monthly?
What other Payment terms are available?
Will my price go up after the hosting plan renews?
Are there any hidden setup costs?
Can I get a refund if I’m not happy?
1 and 1 offer a 30-day money-back guarantee, but this is limited to certain services such as their website builder, hosting, eShop or mail package. If you wish to make a claim under the guarantee, you are required to telephone them within 30 days to receive a full refund.
Domain name purchases do not qualify and upon a refund being requested the cost of any free domain provided as part of your web hosting package will be deducted from any sums of money due back to you.
To cancel, you must complete and fill out a cancellation request form.