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Frequently asked questions
Can you advise which hosting plan I should choose?
The hosting plan you need will depend very much on the type of website you have, the number of visitors, your budget and, of course, how responsive you want your website to be.
If you only have one simple website, then you may want to consider their new SSD hosting.
Can I pay monthly?
What other billing cycles does Eleven2 offer?
Does Eleven2 offer a free domain?
What types of payment can I use to pay?
Eleven2 only accepts payment via Debit Card, Credit Card or PayPal.
They do not accept money orders, wire transfers or Western Union payments. It is unclear whether they accept checks as they have stated in two different places that they both “Accept” and “Do not accept” them. You may wish to query this with the sales team before purchasing if you want to pay by check.
Does Eleven2 accept PayPal?
Does Eleven2 offer a money-back guarantee? If so how long?
Yes, they do offer a 60-day money-back guarantee on web hosting and reseller hosting. You may cancel your services at any time within the first 60 days for a full refund. There is no money back guarantee on VPS or Dedicated Servers.
The guarantee does not apply to any add-ons such as domain names or SSL certificates.