1and1 Domain Registrar Reviews

1and1 Domain Registrar Reviews

Read our expert opinion of 1&1, along with unbiased reviews from 2 real users

1and1 Internet, or 1&1 Internet, began as a small German company in 1988, founded by Ralph Dommermuth. It took over T-Online's marketing activities, which was a T-Com service that was run online. 1&1 expanded into the UK in 2000 offering its hosting service internationally. It quickly established itself as a leading web host provider to private users and small to medium sized business. In 2003, it further expanded web hosting service to the U.S.A.

1and1 have some great introductory pricing, but you may want to be particularly attentive to renewal costs. Furthermore, some aspects such as domain privacy may be provided free of charge for the first year ONLY. As long as you check the fine print on the costs, and cancellation periods then you should be ok.

As a Domain registrar, 1and1 do not offer any premium DNS, or other performance \ security related offering. Their offerings are pretty basic, and as such we suggest that you may want to purchase your domains elsewhere, even if you decide to host with them. 

Editor's note: We have not tested this web hosting provider, but base our conclusions on extensive research, and discussions with users.

1&1 key points

Top considerations

Not EIG Owned

1and1 Users Registrar Reviews

Find out what people are saying about 1and1 domain registrar below, or alternatively, if you have experience with them yourself, feel free to leave your review.

Review type: Domain Registrars

Overall review score

Recommended: No

4.8
Support
1
Features
5
Speed
1
Uptime
10
Value
7

I have always been happy with 1and1, with multiple domains hosted by them. No problems occured until I made a new purchase for a domain I needed ASAP.

So I purchased the domain, but it was in a locked state in my control panel, and after 3 days it was still available from other registrars and yet they still hadn't purchased it.

They didnt inform me that there was a problem. no emails, nothing. Trying to contact them via support is not easy. THe only option was for a phone call which was inconvenient. I want email or live chat support.

I am not canceling the order and transferring all domains away from them to someone who is much more reliable.

They have grown too large for their customer base and are clearly unable to properly support them.

Review type: Domain Registrars

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

These guys really suck. It's the worst company I have ever dealt with. I have registered domain names with several different companies. But nothing is like 1&1. With other registrars, when your domain is due and you miss the date or don't pay, it gracefully expires. Well that isn't what happens with 1&1.

They renew your domain automatically even if you had wanted to cancel it. They don't send the invoice to you until after they have renewed it automatically. Then if you don't pay, they threaten to send you to a collections agency. For 3 years I have tried to cancel my site. I have managed to get it transferred over to GoDaddy, so I can finally let it expire.

Pros: No

Cons: Absolutely everything. They are scammers and crooks.

1&1 expert Review 2017

bad support 1and1This looks like a really great web hosting provider, at least on paper. However, troubling reports about their support are filtering through which may make you think twice about using them.

But, probably the worst thing about 1and1 are the numerous complaints about cold calls, and poor billing practices. The worst part, though, is that they appear very quick to send your outstanding bill to collection agencies and add an administration fee for doing so.

The billing complaints are particularly rife when it comes to domain billing.

Complicated to manage domains

If you are wanting easy management of your domains, including DNS, or simply to be able to transfer your domain away from 1and1 as required, then you may be looking at the wrong place.

For example, transferring your domain away from 1and1 is a seven step process, and it can take 5 days to transfer it away.

Another example is DNS changes. Rather than use their own administration area to show you an overview of your current DNS settings, they refer you to a third party service to check them.

That being said, adding records, such as TXT, to your domain look simple enough, so we suspect you will be able to do most of the standard things easily enough.

To be honest though, they appear to have no Anycast or Premium DNS service, so if you do purchase your domain through them, you may want to just use CloudFlare DNS, or a service such as DNS Made Easy instead. Of course, there are many domain registrars that offer this as standard now at a lower price.

A look at the main features

Before you review the main features, we would warn you to be careful of hidden fees and expenses. Many of the promotions and features offered by 1and1 are free or discounted for the first year only.  After that, you will find pricing quite expensive for a registrar.

  • 1 email account with 2 GB mailbox space & unlimited email forwarding
  • For each individual domain order you'll receive a free SSL certificate
  • Unlimited subdomains to structure your website
  • Advanced DNS management
  • Whois privacy is included to secure your personal information
  • 24/7 customer support
  • A wide variety of domains, including new domain extensions (like .nyc, .club, .email and more)
  • Secure your domain from hijacking risks with domain lock
  • Special offers for 1&1 customers
  • Multiple year registration

1and1 Domain Pricing

You need to be careful when looking at the domain pricing, especially when utilizing one of their offers. The renewal pricing is quite high, especially compared to companies like Namecheap.

TLD Domain Pricing
.com 1 year $10.99/year, then $14.99/year.
.net 1 year $8.99/year, then $19.99/year.
.info  1 year $0.99/year, then $16.99/year.
.org 1 year $8.99/year, then $19.99/year.
.us 1 year $10.99/year, then $14.99/year.

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