Hostnine Reseller Reviews

Read our expert opinion of Hostnine, along with unbiased reviews from 6 real users

Like so many other web hosting providers purchased by EIG, a great web host has been turned incredibly bad. One to avoid.

We first took note on how bad things had become, after the Arvixe migration debacle (another company that EIG bought), and how there was a total break down in the support provided by Arvixe, lost files, broken website resulting in the sacking of the majority of the Arvixe staff.

This seems to be the breaking point of many EIG brands, and in Hostnine's case, their team became directly responsible for cleaning up the Arvixe mess. As you can imagine, at that time, things has got so bad (support response times in excess of a week) that Hostnine was always going to face a losing battle.

It is a real shame what has happened to Hostnine, as they used to be one of our recommended providers, and their Reseller Hosting plans were particularly liked due to the ability to choose the location of the server that a particular cPanel account was located, especially among black hat SEO specialists that wanted to host websites on many different IPs (i.e. for private blog networks).

You may also wish to check out the Hostnine Shared Hosting review, that has more information about their Support, uptime and company generally.

Editor's note: We hate to be negative about hosting providers, especially when we have past dealings with them, but for the time being we recommend you avoid EIG owned hosting providers. Fortunately, you can filter out all EIG-owned hosting providers in our Hosting Review tables.

Hostnine key points

Platform

Linux

Control Panel

cPanel

Server Location

Asia, Europe, US

Reseller Features

For Hosting Companies

Expert Opinion

Hostnine Reseller Hosting Review

Hostnine Reseller Hosting Plans allow a choice between Linux and Windows.

Editor's Note: This review requires updating. Please see our views in the Introduction above \ conclusion below about why we recommend you avoid Hostnine.

1 2 3 4
SPACE 19 GB 99 GB 199 GB 999 GB
TRANSFER 500 Gb 1000 GB 1500 GB 5000 GB
ACCOUNTS 19 99 199 499
FREEDOMAIN No Yes Yes Yes
PRICE $13.99 $19.99 $29.99 $49.99

We actually use Hostnine Reseller hosting for many of our sites, and have found it extremely reliable.  Their Reseller Central is extremely easy to use, although you do have WHM and free WHMCS as well.  Hostnine is unique among reseller's due to the custom built Reseller Central Interface that allows each account you create within the reseller to be on different servers and in different locations around the world  By following the custom instructions for Hostnine on the WHMCS site you can easily setup your website to allow your customers to choose as part of the configuration process which location they wish to host on.  This includes 3 different locations in the US.

Check out the screenshot of their Reseller Central Dashboard below:

Hostnine reseller reviews reseller central

What we like about Hostnine Reseller Hosting

  • Great Support - Whilst their Reseller hosting is one of the smoothest we have experienced with virtually no downtime, we have frequently dealt with their support for help with setting up some of our more complex projects, and indeed they allowed us to use the free WHMCS account on our VPS server.
  • Reseller Central - Very easy to use dashboard which integrates with WHMCS
  • Multi-Location Hosting - The only host we know that allows you to choose the location of each account you make within your reseller plan.
  • Great for SEO's -Whilst we will not go into technical reasons why SEO specialists love this hosting (although we don't condone any type of black hat SEO), we will say that because you can choose the server you use you will find you can easily get up to 10-15 unique shared class C IP's, with more being available over time as they add new servers to their line-ups.
  • Telephone Support - If you live in the US, you can get support during office hours during the week by telephone.
  • Great Price - Hostnine offer one of the cheapest reseller plans around.
  • Extremely Reliable - Hostnine's servers are fast, and we have had virtually no downtime on this site. Because they don't overload their servers with "unlimited" reseller plans, and they add new servers to their line up regularly we have found all our accounts (over all the different locations) very fast and reliable.
  • Free Migration - Hostnine will happily help you move your existing VPS over to them, which can save you alot of time an effort.

What we don't like about Hostnine Reseller

  • WHMCS funcationality - Whilst we like the Reseller Central interface that Hostnine uses, there are some minor functionality issues if you use WHMCS.  For instance, you cannot delete hosting accounts (you can suspend and unsuspend), and you cannot get the server status.  This is a relatively minor point considering all the positives.

Hostnine Reseller Hosting Review

Editor's Expert Opinion

Editor's Expert Opinion

Do we recommend Just Host? No.

There are just too many reports of bad service, slow support and unreliability among EIG hosting providers as a whole. 

We don't say this lightly; Avoid this web hosting provider.

What people are saying

Find out what people are saying about Hostnine below, or alternatively, if you have experience with them yourself, feel free to leave your review.

Review type: Reseller Hosting

Overall review score

Recommended: Yes

8.8
Support
6
Features
10
Speed
10
Uptime
8
Value
10

Just setup the reseller account. I’m happy with them.

Review type: Reseller Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

i’m now looking for a new re seller as i had it with H9, i’m one of their clients for over 10 yars and yes, the res of this comments are true, they just don’t give a f… any more, i have some of my account down for over two weeks now and still going on… they do not assit ticket or on their live chat alsoway’s have the same response .. we will get back to you… H9 get over your self and keep up the poor service….

Review type: Reseller Hosting

Overall review score

Recommended: No

6.2
Support
1
Features
8
Speed
8
Uptime
9
Value
5

Up until early May (2016), I would have given Hostnine a 5-star recommendation. Support was fantastic and I love that websites can be spread across multiple IP addresses. But now support is non-existent. Tickets go unanswered. I managed to contact them through Live Chat and they promised to fix the two issues I raised. They didn’t. I contacted them again through Live Chat and they pleaded with me to give them one more chance. I was told that my two issues would definitely, absolutely be resolved by the end of the day as they’d now been brought to the attention of the head of support. I told them they had one more chance. Well, they fluffed it. Issues not resolved, no action on tickets. just crickets chirping and tumbleweeds blowing by where Support used to be.

Time to avoid Hostnine if you’re looking for a webhost.
+ PROS: Host sites on multiple IP addresses. Nice admin user interface. Fast and reliable servers.
- CONS: Zero support these days. If something goes wrong, you're on your own.

Review type: Reseller Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

As many have experienced Host9 have gone from hero to zero. Downtime seems to have gone through the roof and support is non-existent.

I have now asked to cancel my reseller account and as per their terms and conditions refund the balance on my account. They seem to be refusing to do either. I have been waiting for around 1 month now. The live chat agents say that they cannot deal with it and I must wait for my support tickets to be answered.

I would avoid this company!

+ PROS: Initially good, but went downhill soon after their takeover
- CONS: Lots of down time, zero support, constantly moving servers, cannot cancel account

Review type: Reseller Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Is this a joke of a company or what? If the salesman didn’t reply to sales tickets I’d swear they’re out of business. Sites are all down for over a week. Several technical tickets submitted with no replies for days now. No reply to numerous customers with the same problem on the social media accounts (Facebook, Twitter, etc.). Live chat function on their website has been disabled so you can’t bother them with a need for assistance…

Review type: Reseller Hosting

Overall review score

Recommended: No

4.6
Support
1
Features
8
Speed
6
Uptime
6
Value
2

There is no support and the live chat never works. When you put in a ticket, you get no response even after days.
+ PROS: The site is fast, their control panel is nice.
- CONS: No support. Chat doesn't come up (doesn't work). No response to a reseller even a week after we beg them to respond.

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