1&1 IONOS Reviews

Rated 4.74 / 10 by 16 Users

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User Ratings

Overall Rating: 4.74

Support: 3.25

Speed: 4.69

Features: 4.88

Uptime: 6.19

Value: 4.69

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Hosting Expert

“1&1 IONOS looks like a great web hosting provider, at least on paper. It is worth keeping an eye on the user reviews, as their ratings are a little lower than we might have expected.

1&1 offers a wide range of hosting plans. There is an excellent upgrade path to cloud sites, VPS, and Dedicated servers. “

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  • $0.99 First 12 months Shared Hosting
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Users Reviews (Rated 4.74 / 10)

The user ratings to the right reflect the total rating score of all 11 Shared Hosting Reviews left by our readers.

Overall: 4.47

Support: 2.91

Speed: 4.64

Features: 4.64

Uptime: 6.00

Value: 4.18

Name:
Date: August 10, 2017
Hosting Type: Shared Hosting

User Rating: 8.00

I have been with 1and1 since they came to the USA in 2003. They have been a great host. I host about a dozen sites and over 20 Domain names. My WordPress sites are a mix of self-installed and “1-Click” installations. All are self managed.

Read the negative reviews carefully. They are nearly all from people that are new to web hosting. There is more to web hosting than the typical noob thinks. 1and1 may be partially responsible for this as they push the “ease of setup” pretty hard in their marketing.

But, if you know what you’re doing, and don’t need a lot of hand-holding, you will find them to be rock solid reliable, and they offer a lot of features and flexibility for the money they charge.

Name:
Date: March 20, 2017
Hosting Type: Shared Hosting

User Rating: 1.00

I registered only 1 account. After calling to cancel they opened a new account in my name and sent me a missive bill by email. PLEASE DO NOT GO FOR THIS BULLSHIT …
Name:
Date: March 6, 2017
Hosting Type: Shared Hosting

User Rating: 2.00

I am a web developer and work with many hosts and registrars. Trust me, 1and1 are easily the worst. THey will block you from doing even the simplest of tasks and their online support is never available. When calling you will often be kept for over an hour on the phone while you wait to speak to someone.
Name:
Date: March 6, 2017
Hosting Type: Shared Hosting

User Rating: 1.00

I cancelled my account just 24 hours after purchase.WHY? I still couldn’t log into use what I paid for despite several calls to technical support. All they could tell me was that it was a known issue and they have escalated it.
Name:
Date: March 1, 2017
Hosting Type: Shared Hosting

User Rating: 2.00

Since signing up with 1and1 I have been getting cold call from spam companies.

I asked where they got my number. Low and behold 1and1. I got no reach. No business. No way to monitor who was viewing and being active. So I canceled my account on 115 of this year. Apparently no record was made it so they billed me. I called agai. Next month and finally got my whole package canceled. Last week they claimed I still owned. No. They just blame me, and all three people I spoke to said it was my error.

Despite sorting it I get 5 more calls who never leave a voicemail. They then tell me my site is up and running, despite me cancelling it, and they end up just hanging up on me instead of resolving it. Poor manners, shotty business. Never again. Worst experience ever. I guess I will stick to Facebook.

Name:
Date: February 16, 2017
Hosting Type: Shared Hosting

User Rating: 1.00

After a year I realized that they were taking more than double the money I agree to pay. What is even worse is that they added on to my account a new php service that I didn’t order, and sent notification they had done so saying that if I didn’t want the service I need to cancel. WHen i complained the support guy just got upset. Whatever you do, and as many other people have said… don’t give your credit card number to this dishonest company.
Name:
Date: February 4, 2017
Hosting Type: Shared Hosting

User Rating: 1.00

I have used many hosting companies. In fact more than 8, including shared and vps hosting. Out of all the ones I have used 1&1 is by far the worst.

Please search in google and check how everyone is having problems with email being sent from forms.

Support is stupid. They barely know anything and just ask you to call their phone support. Their support is supposed to be good but all they do is send you youtube videos from youtube for newbies.

One of the support guys was very rude as well, and all i could do was end the call. Such as headache all of this.

Name:
Date: January 28, 2017
Hosting Type: Shared Hosting

User Rating: 10.00

I have created website with 1 and 1. Everything I needed was there, and the customer service was great and helpful. It was only a simple website but I was able to do everything I needed easily.
Name:
Date: January 16, 2017
Hosting Type: Shared Hosting

User Rating: 8.00

I have 23 websites hosted on a pro unlimited shared account. The up-time and speed are fine. The problem I have is their call centers. Hard to hear on a bad phone line often and sorry to the staff there trying to communicate with poor English skills or accents just makes it a frustrating time. Also take my advice.

If you have a serious security issue going on with one of your websites and you need help don’t try to solve it with frontline staff! Ask immediately (demand it) to speak to the “security team” who I found to be on a clearer line and spoke fluent English. ie They were in the USA.

Name:
Date: November 5, 2016
Hosting Type: Shared Hosting

User Rating: 3.00

do not be tempted by their discounts or positive reviews you might see mentioned. after joining their shared hosting every support call you makes is so frustrating as the person you speak to has no control or ability to help. Support calls are just a way to setup an internal ticket which can take days to get a response.
Name:
Date: October 10, 2016
Hosting Type: Shared Hosting

User Rating: 8.00

Been with them for over 4 years with many websites. Overall very happy with the service, but their support sucks donkeys.

The user ratings to the right reflect the total rating score of all 1 VPS Hosting Reviews left by our readers.

Overall: 6.00

Support: 6.00

Speed: 6.00

Features: 6.00

Uptime: 6.00

Value: 6.00

Name:
Date: February 5, 2017
Hosting Type: VPS Hosting

User Rating: 6.00

Support lacks!

Support is not well rounded and lacks expertise. We regret moving from competitor VPS.

The user ratings to the right reflect the total rating score of all 1 Cloud Hosting Reviews left by our readers.

Overall: 10.00

Support: 10.00

Speed: 10.00

Features: 10.00

Uptime: 10.00

Value: 10.00

Name:
Date: March 18, 2017
Hosting Type: Cloud Hosting

User Rating: 10.00

So impressed with the level of customer service provided by Shaun John and his team - totally over and above what was expected.

The user ratings to the right reflect the total rating score of all 1 Dedicated Hosting Reviews left by our readers.

Overall: 4.80

Support: 2.00

Speed: 6.00

Features: 5.00

Uptime: 6.00

Value: 5.00

Name:
Date: June 17, 2014
Hosting Type: Dedicated Hosting

User Rating: 4.00

Early on Friday morning, our 1&1 hosted server had an update with a bad kernel. Our site was shut down for 79 12 hours and wasn’t back up again until Monday morning. Do they just work Monday to Friday, 9-5? We didn’t have a way to directly contact them since our site is hosted by a partner, and they won’t speak to anyone except the partner, Their service needs to be dramatically improved for e-commerce business.

Pros: An average host

Cons: Redundancy, slow response time, lack of service

The user ratings to the right reflect the total rating score of all 2 Domain Registrar Reviews left by our readers.

Overall: 2.90

Support: 1.00

Speed: 1.00

Features: 3.00

Uptime: 5.50

Value: 4.00

Name:
Date: January 20, 2017
Hosting Type: Domain Registrars

User Rating: 4.00

I have always been happy with 1and1, with multiple domains hosted by them. No problems occured until I made a new purchase for a domain I needed ASAP.

So I purchased the domain, but it was in a locked state in my control panel, and after 3 days it was still available from other registrars and yet they still hadn’t purchased it.

They didnt inform me that there was a problem. no emails, nothing. Trying to contact them via support is not easy. THe only option was for a phone call which was inconvenient. I want email or live chat support.

I am not canceling the order and transferring all domains away from them to someone who is much more reliable.

They have grown too large for their customer base and are clearly unable to properly support them.

Name:
Date: June 21, 2014
Hosting Type: Domain Registrars

User Rating: 1.00

These guys really suck. It’s the worst company I have ever dealt with. I have registered domain names with several different companies. But nothing is like 1&1. With other registrars, when your domain is due and you miss the date or don’t pay, it gracefully expires. Well that isn’t what happens with 1&1.

They renew your domain automatically even if you had wanted to cancel it. They don’t send the invoice to you until after they have renewed it automatically. Then if you don’t pay, they threaten to send you to a collections agency. For 3 years I have tried to cancel my site. I have managed to get it transferred over to GoDaddy, so I can finally let it expire.

Pros: No

Cons: Absolutely everything. They are scammers and crooks.

Expert 1&1 IONOS Review

Jonathan Griffin. Editor @ The Webmaster

. Hosting Expert & Editor @ The Webmaster:

“1&1 IONOS shared hosting offers high performance shared hosting with an array of quality features, such as SSD Storage, Geo-redundancy, and DDoS protection.

It is easy to get up and running with IONOS, with their Software Installer, and helpful support. “

  • FREE Domain, unlimited websites.
  • FREE SSL Wildcard certificate on all plans.
  • Hybrid SSD Storage (SSD Databases)
  • PHP 7, CLoudFlare Railgun, NGINX for performance.
  • HTTP/2 Enabled Servers for greater speed over HTTPS
  • Generous PHP and RAM memory limits
Money Back Guarantee
30 days
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$1.00 - $9.00
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1&1 offer all the latest technologies, including HTTP/2, PHP 7.2, SSD, SSL Wildcard certificates, DDoS protection and geo-redundancy. With pricing that starts at just $0.99 per month for the first year, you can’t really go wrong by trying them out.

Furthermore, with 30 days money-back guarantee, feel free to try out one of their more feature rich plans.

The Positives

#1. Some Great Shared Hosting features applicable to all plans

Their standard hosting has a number of great features that you may not find at other hosting providers, such as Geo-redundancy. Here are the highlights:

  • SSD storage for secure, reliable data storage that is managed and backed up. On their standard shared hosting, SSD storage is limited to the database storage.
  • Geo-redundancy - Your website is simultaneously hosted on two separate server clusters in two geographically separate data centers. If the first location is unexpectedly interrupted, your site will automatically continue running in the second location- without any data loss.
  • Simple DNS management in the 1&1 control panel for easy registration and transfer of your domains.
  • Google Sitemap integration for instant optimization and indexing of website pages.
  • 247 customer support. Available by phone and email.
  • Drupal, Joomla and WordPress 1 click install for quick CMS setup.
  • CDN. The Content Delivery Network allows localized delivery of content from over 62 data centers worldwide. Content is served from a server closest to the location for optimal speed for your visitors. The CDN is available on the Pro Plan.

#2. Premium Features available on their Pro Plans

Their higher priced “Pro” plan has a number of additional features:

  • CloudFlare Railgun - Railgun compresses previously uncacheable web objects up to 99.6% by leveraging techniques similar to those used in the compression of high-quality video. This results in an average 200% additional performance increase. Read about CloudFlare here.
  • PHP 7. With PHP high speed caching your website runs twice as fast compared to older PHP versions. You can read more about PHP 7 here.

#3. Latest Windows Server and more with their Windows Plans

Their Windows hosting plans look great on paper, with all the latest versions of the various technologies being used (Windows Server, ASP.net etc). My only criticism is that their RAM allowances look a little low, so that may be something to keep an eye on.

  • 1&1 are one of the first web hosting companies to use the new Windows® Server 2016.
  • 1 Free domain is included for all users.
  • 2GB Email Storage on the Unlimited plan, with unlimited space for the Plus and Pro plans.
  • Unlimited storage space for all plans.
  • 100 email accounts on the Unlimited plan, and an unlimited amount for Plus and Pro plans.
  • Content Delivery Network for Plus and Pro plan users, plus 2GB RAM for the Pro plan.
  • 247 U.S. based phone and email support.
  • Sitelock Basic service is included in both the Plus and Pro plans, with an SSL certificate included in the Pro plan.

#4. Great introductory pricing

The range of hosting plans on offer certainly provides a good choice of features for the basic blogger or freelance entrepreneur, and some features offer some attractive benefits to the small business owner. The introductory offer can seem like a bargain but the usual monthly cost after 12 months is an average cost of web hosting with moderate extras thrown in. If after sales service is important to you, or you are looking for good customer support, it is perhaps not the most valuable or worthwhile hosting service available.

#5. 30-day Money Back Guarantee

1 and 1 provide a 30 day trial with a money-back guarantee. If you are not completely happy, you can request a refund within 30 days by calling the helpline. Domain registration fees and Dynamic cloud server costs are not refundable.

The Negatives

#1. Some bad reports about their Support

There are quite a few negative reports about the level of customer service provided. They do offer phone and ticket support, but just a quick look around the web, including the user reviews left by our readers above are awash with complaints.

The support team stay active on Twitter and do respond to some users. However, the issues with customer service seem unresolved, and this raises some concern about the level of support provided to clients.

Despite being rated “A” with the Better Business Bureau out of 38 reviews left by customers, only three were positive. How they managed to get an A rating is a little concerning, but many of the complaints seem to be about poor billing practices, such as sending bills to customers who left months, or in some cases years ago.

#2. No live chat support

Many hosts do not offer the full range of support methods, but for us live chat is one of the more important ones. But this really is just personal choice, so if you are happy with just ticket and telephone support then all is good.

#3. Custom Control Panel

1 and 1 use their own custom proprietary control panel. As such, it may feel unfamiliar and difficult to navigate at first. Any migration of websites to or from your account will need to be carried out manually, making it considerably more difficult than cPanel or Plesk on that front.

If you are dead set on using 1&1, and want to use cPanel, then you may wish to consider their Cloud Sites.

#4. No Uptime Guarantee

We are actually surprised about this. With their Geo-redundancy that we mentioned above, all customer accounts are automatically synced to a second location, so that if the server goes down for any reason the other server will take over. Surely, with such a setup they can offer some kind of guarantee or service level agreement?

Jonathan Griffin. Editor @ The Webmaster

. Hosting Expert & Editor @ The Webmaster:

“1&1’s new Virtual Server Cloud uses VMware virtualization to ensure you get the full resources allocated to your plan, and comes with SSD storage, choice of Linux or Windows, and full root access.

It is a relatively new service, having been launched in September 2016.”

  • FREE Domain, unlimited domains on the account.
  • FREE SSL Wildcard certificate on all plans.
  • Hybrid SSD Storage (SSD Databases)
  • PHP 7, CLoudFlare Railgun, NGINX for performance.
  • HTTP/2 Enabled Servers for greater speed over HTTPS
  • 768 MB Memory Limit
Money Back Guarantee
30 days
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Price
$1.00 - $30.00
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The Positives

#1. Full Root Access

There is a growing trend for VPS or Cloud servers that offer any kind of support to restrict access to Root. Fortunately, 1&1 IONOS are not included, and you have full root access to enable full control over the entire Operating System, and software.

#2. SSD Storage

SSD hosting is an essential feature when choosing a provider as it has some significant advantages, and the costs of providing SSD storage have reduced dramatically over the last year or two making it much more affordable.

SSD storage is significantly faster than traditional storage, not only in throughput, but in latency too. In fact, when a server is under a high load (common with web hosting services), the impact of SSD’s are even more pronounced.

#3. VMware Virtualization

1&1 Virtual Cloud Servers use virtualization technology from VMware, a subsidiary of Dell technologies, and who claims to be the first to successfully virtualize the x86 architecture commercially. VMware is quite sophisticated in that it increases the reliability of the overall hosting infrastructure, as in the event of hardware failure, services are automatically restored in secondsby switching to other hard components.

#4. 247 Customer Service

Their technicians are available 24 hours a day, 7 days a week for any questions regarding setting up or operating your server.

While support is included, doubts have been raised over its quality. We discuss this in a little more detail later in this 1&1 IONOS VPS review.

#5. Plesk ONYX

1&1 IONOS uses Plesk, a very respectable and popular control panel for web hosting (in particular Windows Hosting). If you prefer cPanel, then take a look at their Cloud Hosting where that is an option.

A screenshot of the control panel is below:

Plesk Onyx

#6. Choice of Linux/Windows

Both Linux and Windows operating systems are available on their VPS.

#7. Availability

Our cloud platforms use only the highest quality state-of-the-art components from brands like HP, Intel, SolidFire and F5 Networks. Our goal is to make our products as fail-safe as possible and thus guaranteeing at least 99.9 percent availability and meaning your servers and business run smoothly.

#8. Choice of Data Center

You now have the option of creating and holding all virtual machines and other server components mentioned in your contract, in different data centers within Europe and the USA

#9. Backups

1&1 offers two options for creating a server backup on both Windows and Linux:

Firstly, you can use the “professional backup” feature already included in your vServer to secure your data.

Alternatively, for a premium, you can create images of your server on seperate storage.

The negatives

#1. Reports of some bad support

A quick look around the web, including the user reviews left by our readers above (and on our reviews of their other services) are awash with complaints.

Particular complaints surround their billing practices, including sending small invoices to collection agencies, sending out bills for canceled products, and even adding products to your account without consent (informing you that if you don’t want it you can cancel it).

They do have a Twitter help channel, but this too features many billing complaints

To be fair though, their is some praise of the 1&1 IONOS support on Twitter too, so we suspect their support is hit and miss, with their billing practices causing many of the issues.

#2. No cPanel option

While Plesk is a great control panel, many webmasters tend to stick with a certain control panel that they are familiar with. As cPanel is the most popular, the fact that it is not available might be an issue to some.

You can read more about the differences between Plesk and cPanel here.

#3. No live chat support

Live chat can be a very quick and convenient way to access support. While you can telephone their support or submit a ticket, the lack of live chat may be an issue for some.

Jonathan Griffin. Editor @ The Webmaster

. Hosting Expert & Editor @ The Webmaster:

“1&1 IONOS cloud hosting is suitable for those needing more resources, but who love the comfort of a fully managed hosting solution similar to Shared Hosting.

Their Cloud Hosting comes with all their advanced features, is fully managed, and comes with the option of HHVM for additional performance. “

  • FREE Domain, unlimited domains on the account.
  • FREE SSL Wildcard certificate on all plans.
  • SSD Storage
  • PHP 7, CloudFlare Railgun, NGINX for performance.
  • HTTP/2 Enabled Servers for greater speed over HTTPS
  • Plesk, Load Balancer and Backups available with Root packages
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30 days
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$15.00 - $65.00
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1&1’s Cloud hosting is an extremely flexible and configurable solution. You can choose from one of their seven preset plans, or configure the exact resources you need for your project, fine-tuning CPU’s, RAM and SSD storage to suit.

The Positives

#1 Managed

You can add full management to your server for just $5 per month. Root access is restricted, but 1&1 IONOS will fully manage your operating system. The managed packages are based on Docker container technology.

#2 SSD Storage

Their SSD storage is stored in a Storage Area Network (SAN). This has significant benefits in terms of administration and disaster recover, thus making it more reliable. Because the SAN can be easily reconfigured or moved from one server to another without having to physically move the storage devices.

#3 Deploy a VM in 55 seconds

When you create a cloud server you can choose from one of the pre-configured servers or alterntively customize the exact amount and type of resources required. You can preinstall applications and various windows and linux distributions. The server then provisions within 55 seconds.

#4 Software Development Kits

Software Development Kits (SDKs) are now available on GitHub for various programming languages such as Python, PHP and .Net, allowing you to interact with the Cloud Platform via the REST-API.

#5 Plesk ONYX

1 and 1 uses Plesk, a very respectable and popular control panel for web hosting (in particular Windows Hosting). A screenshot of the control panel is below

Plesk Onyx

#6 Choice of Linux or Windows

Both Linux and Windows operating systems are available on their Cloud Hosting.

#7 Firewall

Easily create powerful firewall rules directly from your control panel.

1&1 IONOS Cloud Server Firewall

#8 Choice of Data Center

You can host your cloud server in either USA, Germany and Spain.

#9 Cloud Apps

If you choose an unmanaged server (this feature requires root access) you can easily install more than 100 popular apps such as WordPress, Magento, ownCloud or GitLab. They can be installed via their Cloud App Center or the Cloud Panel.

#10 Load Balancer

1&1 IONOS Cloud Server Load Balancer
Distribute traffic between servers within a few clicks

#11 Hot-add resize

You can increase your server’s resources without downtime.

#12 Shared Storage

You can share information between servers via shared storage volumes accessible using NFS or CIFS protocols.

#13 Full API

Should you wish to automate any aspect of your cloud deployments, you can take advantage of 1and1’s API.

#14 Backup

Create snapshots to capture the status of a virtual machine. You can restore the previous status at any time, or only partially merge it with current changes. Backups can be created at any time, individually configured and saved forever. This applies to backups of all systems. Create server images manually or automatically (daily or weekly). Afterwards you can set up new servers from your created images with minimum effort.

#15 Advance Monitoring

Easily monitor your server usage, including CPU, RAM, Network and Ping.

#16 Winner in Cloud Spectators Price-Performance Category

In March 2017, 1&1 IONOS were named as the winners of Cloud Spectators price performance category, beating companies such as Digital Ocean, Google and Rackspace. 1&1 IONOS said in a statement

Despite the low customer cost, 1&1 is able to achieve such great results by using only premium hardware for their virtual machines. For example, Intel Xeon processors, virtualization software from VMware or SSD storage from NetApp SolidFire are part of the basic setup of every VM, and allow every 1&1 Cloud Server customer to get the most out of their project.

The Negatives

#1 No live chat support

Live chat can be a very quick and convenient way to access support. While you can telephone their support or submit a ticket, the lack of live chat may be an issue for some.

Jonathan Griffin. Editor @ The Webmaster

. Hosting Expert & Editor @ The Webmaster:

“1 and 1 Internet’s Dedicated Servers offer a variety of options suitable for both entry level and enterprise level needs. Choose exactly the right amount of CPU, Disk Space (including optional SSD on many servers), and RAM.

You also have a choice of operating system. Choose either full root access (where you can install whatever you want) or full management with PLesk Onyx included. “

  • Linux, Windows or Managed. Plesk Onyx Included.
  • Up to 1 Gbit/s data transfer with unlimited traffic.
  • Monitor services from your brower or smartphone.
  • 247 support via email free of charge.
  • External Cisco-based IP firewall, Recovery Tool (server access even when Network down). DDoS protection as standard.
  • Latest generation of Intel processors (Intel® Xeon™ E3-1270 v6 processor).
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The positives

#1 Fully Managed includes some cost effective features

When you choose their 1&1 managed server option at $10 per month, not only do they install and configure the operating system, but they also setup and configure your backup system.

Their backup system ordinarily costs $9.99 for 10GB, rising to $49 pm for 100GB. You also get the option to replace the standard disk storage for SSD storage for a small additional fee.

A screenshot of the configuration screen is below:

1 and 1 server configuration

#2 Unlimited Traffic

Unlimited traffic included, with no bandwidth throttling.

#3 Full Root Access

Full administrator or root access is granted to your server, so you can install and configure however you like.

#4 Latest generation processors and hard drives

They offer a mixture of AMD Opteron and Intel Xeon servers, with varying amounts of RAM and storage. All of their storage is in at least RAID 1 for increase performance and reliability.

Choose from some powerful servers; Up to 32 cores with their current AMD systems or choose their Intel® Xeon® E5 Optional technology with up to 24 virtual cores.

#5 Monitor your server Anywhere

You can monitor your server resources and uptime from either your browser or via their downloadable app for iPhone or Android. If for any reason the network or server fails you can use their special recovery tool for troubleshooting, or alternatively simply put in a support request.

The negatives

It is worth reading some of the user reviews. There are a few complaints about support and billing practices.

Jonathan Griffin. Editor @ The Webmaster

. Hosting Expert & Editor @ The Webmaster:

“1 and 1 offer an cheap WordPress hosting solution that offers significant advantages over their normal hosting.

Included as standard is SSD storage, WP Assistant, pre-installed tempaltes, automatic updates, plus the latest technologies including PHP 7.2 and OpCache.”

  • Full SSD Storage for improved latency and performance.
  • Unlimited SSD Databases, Pre-live staging, Geo-redundancy.
  • NGINX, PHP 7.2, OPcache, 2 GB RAM guaranteed.
  • Content Delivery Network (CDN) - CloudFlare.
  • 1&1 WP Assistant, Pre-installed plugins, Always up-to-date, Ready-to-use Templates.
  • Webspace Recovery, 247 Support, DDoS protection.
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$1.00 - $9.00
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Three plans are offered; Basic, Plus, and Unlimited. They are mostly the same, save for the number of sites, and resources. CloudFlare is included in their Plus Plan, and CloudFlare Railgun is included in the Unlimited Plan.

Their WordPress hosting plans are much higher spec than their standard hosting. They include NGINX, fully SSD storage, and PHP 7.2 with OPcache. If you are using WordPress is makes much better to choose their WordPress hosting plan, as it costs exactly the same as their standard plans.

  • NGINX. Security is kept in mind for all users. The NGINX service protects users against DDOS attacks and retains high-performance durability.

  • PHP 7 with OPcache - PHP 7 is much faster than older versions of PHP. Its high speed is achieved by opcode caching, also known as OPcache.

  • Managed WordPress Solutions. The WordPress hosting service includes WP expert support, automatic security updates, and preinstalled plug in configuration

  • Unlimited Traffic. All plans allow unlimited visitors each month no matter how big your community grows.

  • Project Management. Allowing 1, 5, or unlimited WP projects on the Basic, Plus, and Unlimited plans respectively

  • A Free domain. One free domain is provided on all hosting plans

  • Generous SSD storage. Secure and reliable storage with backup is provided with 50GB space on the basic plan, 250GB on the Plus plan, and unlimited storage on the Unlimited plan.

  • Webspace Recovery - Allows you to easily restore files in your hosting account. Create backups for up to 6 days of your data.

Jonathan Griffin. Editor @ The Webmaster

. Hosting Expert & Editor @ The Webmaster:

“1 and 1 Internet have partnered with Weebly to offer a free website builder to it’s line-up, although premium plans are available for more features.

Weebly is one of the most popular website builders that offers clean modern responsive designs that can be built with absolutely no coding knowledge. “

  • Can be used with any of their hosting plans.
  • Responsive Mobile Ready Themes that adapt seamlessly to any device.
  • Powerful E-commerce Store features including cart, search, Shipping, Tax and inventory management.
  • Create a blog including categories, sidebar customization, commenting, and SEO.
  • Quickly add slideshows, galleries, fully customizable forms and more.
  • Fully customize forms by dragging and dropping new fields, customize questions and response types.
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Weebly is an incredibly feature rich website builder. It currently powers over 30 million websites and allows you to build your website with elements such as Text, photos, maps and videos using a simple drag and drop builder.

While there are several premium plans offered by Weebly, you can get better performance by hosting with 1 and 1 Internet

Jonathan Griffin. Editor @ The Webmaster

. Hosting Expert & Editor @ The Webmaster:

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    $0.00 - $15.00
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    A look at the main features

    1 and 1 Internet promotes is domain registration service by offering many discounts, but the great prices are often just for the first year. After the first year you may find the renewals relatively expensive for a registrar.

    • 1 email account with 2 GB mailbox space & unlimited email forwarding

    • For each individual domain order you’ll receive a free SSL certificate

    • Unlimited subdomains to structure your website

    • Advanced DNS management

    • Whois privacy is included to secure your personal information

    • 247 customer support

    • A wide variety of domains, including new domain extensions (like .nyc, .club, .email and more)

    • Secure your domain from hijacking risks with domain lock

    • Special offers for 1&1 customers

    • Multiple year registration

    Complicated to manage domains

    If you are wanting easy management of your domains, including DNS, or simply to be able to transfer your domain away from 1&1 IONOS as required, then you may be looking at the wrong place. For example:

    • Transferring your domain away from 1&1 IONOS is a seven step process, and it can take 5 days to transfer it away.

    • DNS changes. Rather than use their own administration area to show you an overview of your current DNS settings, they refer you to a third party service to check them.

    That being said, adding records, such as TXT, to your domain look simple enough, so it may not be all that bad.

    They appear to have no Anycast or Premium DNS service, so if you do purchase your domain through them, you may want to just use CloudFlare DNS, or a service such as DNS Made Easy instead. Of course, there are many domain registrars that offer this as standard now at a lower price, such as Namecheap.

    Features (Rated 4.88 / 10)

    1 and 1 Internet offer a comprehensive range of features over their entire services range. A higligh of the main features are below:

    Server Technology

    • A mix of SSD Databases and HDD Storage provide a mix of performance and storage space on their Shared Hosting. Upgrade to their VPS, Cloud or WordPress hosting for full SSD Storage.
    • NGINX based servers increase performance, along with CloudFlare CDN. Railgun is available on the hier tiered plans. PHP 7.3 and OpCache is available.
    • HTTP/2 provides significantly faster website load times when using HTTPS. The new transfer protocol HTTP/2 for encrypted data supports multiplexing and header compression leading to noticeably faster transfer rates than even normal HTTP websites.

    Software & Ecommerce

    • Their Shared Hosting comes with a custom control panel, so migration of your websites to and from 1 and 1 will need to be done manually. It is, however, very easy to use.
    • Easy 1-Click installation for over 70 applications including WordPress, Joomla!, Drupal, TYPO3, Magento and more. The apps are available within the 1&1 App Center.
    • Take advantage of their Email Marketing Manager and SEO Spotlight suite to optimize and promote your website on the web. Also use SiteAnalytics to track ranking changes and usage statistics.

    Backups & Security

    • All webspace and databases are backed up daily on their hosting for up to six days. More advanced server snapshops can be made on their Cloud, Dedicated and VPS servers on demand.
    • Free malware protection and virus scanning with Sitelock Basic, proactive DDoS protection, and site recovery you have the basic tools available to help prevent your site from data loss and downtime.
    • With a free Wildcard SSL you can encrypt all data sent to and from your website, including all subdomains.

    Support & Reliability

    • Support is available via telephone, live chat and email 24 hours a day. If you wish to try and solve the problem on your own, then their Help Center has plenty of articles to assist. Their Cloud Community portal also contains useful articles, updates, tutorials, and a place to ask for help from fellow users.
    • Their geo-redunancy will duplicate your files to different locations. Coupled with plenty of redundant network connectivity (300 Gbit/s) your visitors should find connecting to your website reliable and fast.
    • 1 and 1 guarantees “nearly 100% uptime” due to their multiple redundant connections between datacenters, and geo-redundancy according to their Data Centres information page.

    Server Locations

    A data center near your users you can decrease server response times. 1&1 IONOS has data centers in the following locations:

    North America
    • Chicago, US
    • New York, US
    • Washington, US
    • Metro Kansas, US
    Europe
    • London, UK
    • Paris, FR
    • Amsterdam, NL
    • Karlsruhe, DE
    • Frankfurt am Main, DE
    • Munich, DE
    Asia
    • None
    Australasia
    • None
    Africa
    • None
    South America
    • None

    Support (Rated 3.25 / 10)

    The recurring theme with many of our users’ reviews is the quality, speed and helpfulness of their support team. Their support is consistently rated by our users higher than anything else.

    Support Methods

    • Telephone, email and live chat support is available 24 hours per day.
    • Their Help Center contains many useful articles showing how to carry out various tasks, and they have community support for their Cloud servers.
    • If you wish for the support team to take you through how to do something, or investigate further from your end, then a 1&1 technician can do so using GoToAssist to remotely take control of your local computer.

    Response Satisfaction

    Speed (Rated 4.69 / 10)

    1and1internet has an advanced website optimization caching system, called “SuperCacher,” built to dramatically improve site performance and speed. Coupled with a cutting edge technology stack, you get unrivalled performance for the price.

    Cutting Edge Technology

    • HTTP/2 — This is a great new technology that significantly improves the performance of your HTTPS website. In fact, it is worth implementing HTTPS for the speed increase, as well as the SEO \ search engine benefits.
    • SSD — 1 & 1 use a hybrid technology for their standard hosting, where the database (most important part, especially when using a CDN) uses SSD storage for decreased latency. Their Cloud servers use full SSD storage for both databases and files.
    • PHP 7.3 — The latest version of PHP is almost twice as fast as the previous version 5.

    Performance Caching

    • OPcache — With OpCache each PHP script is only run once during the first execution of a specific PHP file. This significantly improves the performance of PHP 7.
    • CloudFlare — Utilize the CloudFlare CDN and Railgun to speed up the delivery of files and web pages around the world.
    • NGINX — This is a high performance web server that can be placed in a reverse proxy to Apache, providing increased performance caching of static content

    Uptime (Rated 6.19 / 10)

    1&1 IONOS do not offer an uptime guarantee in their terms and conditions. They do, however, state on their Data Centre information page that they guarantee nearly 100% uptime.

        Value (Rated 4.69 / 10)

        With a wide range of services with low starting price points 1&1 IONOS Ltd offer something for every budget.

        Typical 1&1 IONOS Prices

        Hosting TypePrice Range
        Shared Hosting$1.00 - $9.006 plans
        VPS Hosting$1.00 - $30.004 plans
        Cloud Hosting$15.00 - $65.004 plans
        Dedicated Hosting$50.00 - $120.008 plans
        Website Builder Hosting$1.00 - $30.007 plans
        Domain Hosting$0.00 - $15.00See all
        Managed WordPress Hosting$1.00 - $9.003 plans

        Payment methods accepted: VISA, MasterCard, American Express and Discover. You can also pay via PayPal and via your bank account by direct debit.

        1&1 IONOS Hosting Plans

        Shared Hosting Plans

        Plan NameSpaceBandwidthPanelNo. of SitesPrice
        Business [1]Unlimited GBUnlimitedCustomUnlimited$1More Details
        Pro [2]Unlimited GBUnlimitedCustomUnlimited$5More Details
        Expert [3]Unlimited GBUnlimitedCustomUnlimited$9More Details
        Business - Windows [4]100 GBUnlimitedCustomUnlimited$1More Details
        Pro - Windows [5]250 GBUnlimitedCustomUnlimited$5More Details
        Expert - Windows [6]500 GBUnlimitedCustomUnlimited$9More Details

        Notes:

        • [1] Free Domain, SSD, Performance Level 1. SSL
        • [2] Free Domain, SSD, Performance Level 2. SSL
        • [3] Free Domain, SSD, Performance Level 3. SSL. Sitelock basic, Railgun, Expert Support
        • [4] Free Domain, SSD. SSL. 200MB RAM. Windows® Server 2016, ASP.NET 4.7 and .NET Core 2.1
        • [5] Free Domain, SSD. SSL. Sitelock basic. 400 MB RAM. Windows® Server 2016, ASP.NET 4.7 and .NET Core 2.1
        • [6] Free Domain, SSD. SSL. Sitelock basic, Railgun, Expert Support. 2 GB RAM. Windows® Server 2016, ASP.NET 4.7 and .NET Core 2.1

        VPS Hosting Plans

        Plan NameSpaceCPURAMBandwidthPrice
        VPS M [1]50 GB1 CPU Cores1Unlimited$5More Details
        VPS L [2]80 GB2 CPU Cores2Unlimited$10More Details
        VPS XL [3]120 GB2 CPU Cores4Unlimited$1More Details
        VPS XXL [4]160 GB4 CPU Cores8Unlimited$30More Details

        Notes:

        • [1] Linux or Windows, Backups, 247 Support, Root access
        • [2] Linux or Windows, Backups, 247 Support, Root access
        • [3] Linux or Windows, Backups, 247 Support, Root access. Just $1 per month for the first 6 months.
        • [4] Linux or Windows, Backups, 247 Support, Root access

        Cloud Hosting Plans

        Plan NameSpaceCPURAMBandwidthPrice
        Cloud Server M [1]50 GB1 CPU Cores1Unlimited$15.00More Details
        Cloud Server L [2]80 GB2 CPU Cores2Unlimited$25.00More Details
        Cloud Server XL [3]120 GB2 CPU Cores4Unlimited$35.00More Details
        Cloud Server XXL [4]160 GB4 CPU Cores8Unlimited$65.00More Details

        Notes:

        • [1] Linux or Windows, Backups, 247 Support, Root access, SSL, Firewall. Full Management available for $5 pm.
        • [2] Linux or Windows, Backups, 247 Support, Root access, SSL, Firewall. Full Management available for $5 pm.
        • [3] Linux or Windows, Backups, 247 Support, Root access, SSL, Firewall. Full Management available for $5 pm.
        • [4] Linux or Windows, Backups, 247 Support, Root access, SSL, Firewall. Full Management available for $5 pm.

        Dedicated Hosting Plans

        Plan NameSpaceCPURAMBandwidthPrice
        L-16 HDD [1]1000 GB4 (HT) x 3.5 GHz12Unlimited$60.00More Details
        XL-32 HDD [2]1000 GB4 (HT) x 3.8 GHz32Unlimited$90.00More Details
        XL-64 HDD [3]1000 GB4 (HT) x 3.8 GHz64Unlimited$120.00More Details
        L-16 SSD [4]1000 GB4 (HT) x 3.5 GHz12Unlimited$60.00More Details
        XL-32 SSD [5]1000 GB4 (HT) x 3.8 GHz32Unlimited$120.00More Details
        A8i HDD [6]1000 GB8 x 2.4 GHz8Unlimited$50.00More Details
        A8i SSD [7]240 GB8 x 2.4 GHz8Unlimited$55.00More Details
        XL-64 SSD [8]1000 GB4 (HT) x 3.8 GHz64Unlimited$120.00More Details

        Notes:

        • [1] Intel® Xeon® E3-1230 v6. Root or Managed. Linux, Windows or Managed. Setup fee $50.
        • [2] Intel® Xeon® E3-1270 v6. Root or Managed. Linux, Windows or Managed. Setup fee $50. 480 GB SSD optional.
        • [3] Intel® Xeon® E3-1270 v6. Root or Managed. Linux, Windows or Managed. Setup fee $50 800GB Optional SSD.
        • [4] Intel® Xeon® E3-1230 v6. Root or Managed. Linux, Windows or Managed. Setup fee $50.
        • [5] Intel® Xeon® E3-1270 v6. Root or Managed. Linux, Windows or Managed. Setup fee $50. 480 GB SSD optional.
        • [6] Intel®Atom™ C2750. Root or Managed. Linux, Windows or Managed. Setup fee $50.
        • [7] Intel®Atom™ C2750. Root or Managed. Linux, Windows or Managed. Setup fee $50.
        • [8] Intel® Xeon® E3-1270 v6. Root or Managed. Linux, Windows or Managed. Setup fee $50 800GB Optional SSD.

        Managed WordPress Hosting Plans

        Plan NameSpaceBandwidthPanelNo. of SitesPrice
        Essential [1]50 GBUnlimitedCustom1$1More Details
        Business [2]100 GBUnlimitedCustom2$5More Details
        Pro [3]200 GBUnlimitedCustom5$9More Details

        Notes:

        • [1] Managed WP Features, 1 website, Data Recovery, Geo-redundancy, pre-live staging, WP Expert Support
        • [2] Managed WP Features, 1 website, Data Recovery, Geo-redundancy, pre-live staging Sitelock basic, WP Expert Support
        • [3] Managed WP Features, 1 website, Data Recovery, Geo-redundancy, pre-live staging Sitelock basic, Railgun, WP Expert Support

        Website Builders Hosting Plans

        Plan NameSpaceBandwidthPanelNo. of SitesPrice
        MyWebsite One [1]Unlimited GBUnlimitedCustom1$3.00More Details
        IONOS MyWebsite - Essential [2]Unlimited GBUnlimitedCustom1$1.00More Details
        IONOS MyWebsite - Business [3]Unlimited GBUnlimitedCustom1$10.00More Details
        IONOS MyWebsite - Pro [4]Unlimited GBUnlimitedCustom1$9.99More Details
        IONOS Online Store - Essential [5]Unlimited GBUnlimitedCustom1$10.00More Details
        IONOS Online Store - Business [6]Unlimited GBUnlimitedCustom1$20.00More Details
        IONOS Online Store - Pro [7]Unlimited GBUnlimitedCustom1$30.00More Details

        Notes:

        • [1] Simple Page editor, domain and email included. Upgradable.
        • [2] Easy drag and Drop editor, Quick Launch
        • [3] Everything in Personal plus: Quick Launch. Includes domain & Email address. More templates, images, content, and Business web apps.
        • [4] Everything in Basic plus: More personalization, SEO tools, Email marketing tools.
        • [5] Unlimited products, design editor, SSL, 3 Payment methods, Manual Shipping.
        • [6] Everything in Special plus: 7 Payment methods, Integrated Shipping, Marketing tools, Comparison websites.
        • [7] Everything in Business, plus Online Marketplace integration.

        Domain Hosting

        SuffixFree Domain with HostingPrice
        .com [1]Yes$0.00More Details
        .net [2]Yes$0.00More Details
        .usYes$15.00More Details

        Notes:

        • [1] Free for first year, then $15.
        • [2] Free for first year, then $15.

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        Frequently asked questions

        Does 1&1 IONOS offer Windows hosting plans?
        Yes, in addition to Linux hosting, Windows hosting plans are available.
        Will the price go up when I renew my shared web hosting?
        The first 12 months are provided at an introductory rate. After the first 12 months, your plan will be billed at their standard rates. The only exception is that their Starter package will not increase after 12 months and would remain at $2.99 a month.
        Do I get a free domain?
        Yes, all hosting and WordPress hosting plans include one free domain name registration.
        Do they backup your website \ account?
        A daily backup service is provided for all plans.
        Can I rely on their backups?
        No. Their terms and conditions state that you are responsible for backing up your own data. No guarantee is made that the backups they take will be available.
        How many email accounts can I create?

        Starter accounts can create up to 10 email accounts.

        The unlimited Plus and Pro plans allow unlimited email accounts to be created.

        Are Python and Ruby on Rails supported?
        Yes, 1&1 IONOS fully support PHP7, Perl, Python and Ruby tools in all hosting plans.
        Where are 1&1 IONOS located?
        1&1 IONOS Internet operates from Germany in Europe and also has major international centers in London, UK, and the USA. They use two separate data centers based in the U.S.A to host customer data.
        Will 1&1 IONOS help migrate my site to their service?

        As they use a custom control panel there is no automated process to migrate websites over to them, and as such they do not offer this as a service for free. For a small fee, they can carry out the migration for you.

        You can do the transfer yourself by using their step by step guide.

        Do they offer a money back guarantee?
        Yes, a 30 day money back guarantee is available on their shared web hosting.
        Jonathan Griffin. Editor @ The Webmaster

        About the author

        Editor at The Webmaster.

        Jonathan Griffin has been the Lead writer at The Webmaster for the last 5 years. Having provided technical SEO, WordPresss development, and hosting services for clients, his passion remains to help small businesses and bloggers develop their online presence.

        In his spare time, he loves to push his technical knowledge further, and regularly undertakes professional courses on subjects ranging from python development, digital marketing, and Google Analytics.

        Find out more about Jonathan Griffin on our About Page.