A Small Orange Reviews

Read our expert opinion of A Small Orange, along with unbiased reviews from 49 real users

Like so many other web hosting providers purchased by EIG, a great web host has been turned incredibly bad. Check out the rating over time graph in the review dashboard, and you will see a clear contrast when our user reviews turned from high praise to outright disgust.

We kept a close eye on A Small Orange after the purchase, and although some negative reviews started to appear, things were still very respectable, and indeed we used their Cloud & Dedicated servers for some time after the purchase ourselves.

We first took note on how bad things had become, after the Arvixe migration debacle (another company that EIG bought), and how there was a total break down in the support provided by Arvixe, lost files, broken website resulting in the sacking of the majority of the Arvixe staff. This has relevance to A Small Orange, as it was their support and management team that was charged with picking up the pieces. As you can imagine, at that time, things has got so bad (support response times in excess of a week) that A Small Orange was always going to face a losing battle.

Unfortunately, the policy of EIG to move all their ticket support to India has, and unfortunately, still is a disaster.

Editor's note: We hate to be negative about hosting providers, especially when we have past dealings with them, but for the time being we recommend you avoid EIG owned hosting providers. Fortunately, you can filter out all EIG-owned hosting providers in our Hosting Review tables.

A Small Orange key points

Top considerations

SSD Hosting

Platform

Linux

Control Panel

cPanel

Server Location

US

Developer features

Node.js, Ruby on Rails

Expert Opinion

A Small Orange Shared Hosting Review

A Small Orange Shared Hosting Plans — A choice of Standard or Business plans

If you have read our warning about A Small Orange Support and reliability being subpar, you may be surprised by some of the seemingly positive comments about their hosting plans. If you are lucky enough not to have server issues, then the plans themselves, at least on paper look pretty good.

Unless you need PCI compliance (you wish to store credit card details on your server, rather than use a third party processor), or want to ensure the servers are not overcrowded, then you will need their Business Hosting. Otherwise, their standard hosting plans look pretty good.

Let's take a look at the plans, list the features and then we can move on to the more detailed discussions:

Shared Hosting:

Tiny Small Medium Large
SPACE 500 MB 5 GB 15 GB 30 GB
TRANSFER 5 GB 50 GB 150 GB 500 GB
WEBSITES 1 Unlimited Unlimited Unlimited
FREEDOMAIN No Yes Yes Yes
FREE SSL No No No No
PRICE $2.92 $5 $10.00 $20.00

They offer four different plans,  which mainly differ in the amount of Storage and Bandwidth, although their cheapest "Tiny" plan only allows one domain to be setup on the hosting.

As you can see all but the Tiny Plan come with Unlimited Domains, and 24/7 Email and Live Chat Support.  All plans use SSD storage, which is at least 15 times faster than the mechanical counterpart making the website seem extremely responsive.  Other features of the plans include:

  • 90 day Money Back Guarantee — This is one of the longest in the industry, giving you ample time to try out the service.  Note that domains are not included in this offer, so if you refund after taking advantage of a free domain, the standard domain cost will be deducted.  This is pretty standard practice.
  • cPanel — They provide the standard cPanel control panel.
  • Fully Scalable — Easily upgrade and downgrade as you need.
  • Two months free — When you pay for a year up front, you get two months free hosting, as well as a free domain.
  • Unlimited everything else — Unlimited Emails, Databases, Mailing Lists, Email Forwarders, Subdomains, and FTP Accounts come as standard.
  • Daily Backups — Automated daily backups are taken, although we do recommend taking your own off-site backups as well.
  • Ghost blog hosting — They are one of the few shared hosting providers that have Node.js installed.  This means the new Ghost Blogging Platform can be installed.
  • Ruby on Rails — Unlike most hosts that use a cPanel plugin for Ruby (which is not always updated to the latest version), they use Passenger for their Ruby, meaning it is always up to date with the latest Gem's installed.
  • US-based Data Centers — A Small Orange's data centers are located in the US in both Dallas, and Dearborn, Michigan. Unfortunately, you cannot choose the location of your server.

If you need a little extra, you may wish to consider their Cloud VPS plans, or alternatively their Clementine Managed plans, which have the power of dedicated resources but are completely hands off. That means that while you will receive cPanel details, you won't have to worry about server configurations or anything else. We think this is ideal for people that want a bit more power, but don't want the hassle of setting up and managing the server environment.

Business Hosting:

Startup Small Business Enterprise
SPACE 40 GB 50 GB 60 GB
TRANSFER 600 GB 800 GB 1,000 GB
WEBSITES Unlimited Unlimited Unlimited
FREEDOMAIN NO No No
FREE SSL Yes Yes Yes
PRICE $20 $40 $60

These are virtually identical to the standard hosting plans, but they have less accounts on each server and are PCI compliant (including regular scanning). This allows you to store credit card details on your server, rather than having to use third-party processors such as PayPal.

They are also one of the few shared hosting plans that offer PostgreSQL Database Support.

5 Reasons to use A Small Orange Shared Hosting for your website or Blog

#1 Easy to Use Control Panel and admin. area

A Small Orange has a rather smart Client area for support and billing, and gives you access to their extensive knowledgebase and video tutorials.  You can see a screenshot of the client area below:

Customer Area ASO

For the management of the website, they use the industry standard cPanel, and as you can see from the screenshot below, they have some nice added options, ... such as PHP selector, Pagespeed Optimizer, CloudFlare one-click install, SiteLock security, R1Soft backups access, as well as their Ghost Installer (via Softaculous):

A Small Orange Control Panel

One thing we like about them is that they have kept the standard cPanel styling, rather than jazz it up like some other hosts do.  Sure whilst we like the look better of some of the custom styles, having the standard version makes it easy to follow any cPanel guides or tutorials as well as find what you are looking for very easily.

#2 No "unlimited everything"

Most companies will try to pitch you the line that they have 'unlimited everything' and that just simply isn't true about the websites bandwidth and disk space. They have clearly separated themselves from the pack and provides you with a clear-cut picture of the disk space and bandwidth they offer. However, you can purchase additional bandwidth for your shared hosting at just $0.50 per GB per month.

#3 SSD Driven

Experience blazing fast shared hosting with their fully SSD driven shared hosting environment. SSD drives are at least 15 times faster than the traditional mechanical drives used by most other hosts and are more reliable as well. Typically, you will only see SSD driven hosting on a VPS or Dedicated server, and even then this is only a recent trend. This explains the lower storage space within the plans than competitors, but believe us ... it is worth it.

#4 Different types of hosting

They you a platform of different web hosting options to choose from varying in price and outlook. Cloud VPS, Dedicated servers, re seller hosting, business web hosting and shared web hosting are all offered at reasonable prices. You, therefore, have an excellent upgrade path should you need it.

#5 Node.js and Ghost Blogging Platform Support

They are one of the few companies that offer this kind of support on a Shared Server. Ghost is an upcoming blogging platform that is quickly gaining traction. You can read more information in our review here, including instructions for setting up Ghost blogging platform.

What are the negatives of using A Small Orange Hosting?

#1 Extremely slow, terrible support

As mentioned in the introductory paragraph at the top of this review, A Small Orange's support has become a disaster zone since it was taken over by EIG, especially after the Arvixe migration debacle where they had to take responsibility for dealing with that mess.

Ultimately, the complaints (and there are many of them) boil down to the following issues:

  • Unresponsive live-chat
  • No telephone support
  • No responses to email or tickets

This means that any issues you have with the server or your website are amplified. Where a company such as SiteGround will respond to tickets in 10 minutes, and deal with any issues straight away resulting in any downtime or other issues being kept to an absolute minimum, A Small Orange may not respond for over a week. 

You are strongly advised to look at the User Reviews at the end of this review, but also, just take a look at some of the following tweets directed at @smallorange:

#2 Account suspensions without notice

There are multiple reports on Twitter of ASO suspending accounts of its users. Coupled with the slow customer support, rectifying any issues can take considerable time.

Do we recommend A Small Orange?

A small orange bad supportNo.

Users report that the support at this company is so bad that you will be lucky to get a response to your support request by ticket within two weeks.

You only have to check out the rating over time graph in the dashboard at the top of this page and read the user reviews below to see how their acquisition by EIG has caused severe quality issues.

Sure, on paper, the SSD and optimized servers look great, and as a previous customer of A Small Orange they did work very well. Unfortunately, if something goes wrong, or you need help you may find none available. If your website is offline due to that issue, then you may find your website offline for many days, if not weeks.

We don't say this lightly; Avoid this web hosting provider.

A Small Orange Frequently Asked Questions

Can you advise which hosting plan I should choose?

A Small Orange is one of the few hosts that use SSD storage for increased performance. As a result, a number of resources with each plan is more limited and defined. The Tiny Plan for instance only comes with 500MB storage and 5GB Bandwidth. For most small websites this is ample, but while your website may only take around 200MB you need to consider the space that might be attributable to any custom backups you may take, and any files created by your Caching Solution (see our W3 Total Cache Settings for recommended setup).

The Tiny Plan also only allows one website to be hosted, whereas the Small Plan and above offers unlimited websites. There are no differences in CPU or RAM Allowance between the different shared hosting plans. If you need an SSL certificate and PCI compliance you can choose one of their Business plans starting at $20 per month, noting that they have lower account densities on these servers for increased performance.

Ultimately, it will depend on your circumstances that plan is required, and if you need advice you should open a live chat, and they will be happy to help.

What people are saying

Find out what people are saying about A Small Orange below, or alternatively, if you have experience with them yourself, feel free to leave your review.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

WARNING!!!!

ASO is a horrible company. They took my site down for not renewing the URL/domain name, but I paid for the URL/domain name and ASO applied the payment to a different URL – they then refused to rectify their mistake. It’s not the money that is the issue here ($22), it’s the fact that I paid the bill on time and they screwed it up and then refused to even acknowledge that they made a mistake.

Contacted their live chat on three different occasions and was told three times “it sucks to be you”…

Don’t use this company, you’ll regret it. They basically are con-artists, the only reason they put all the crap on their site about their “great” customer service is to con you into buying their services. Once they’ve got your money, you can go and F*@& yourself as far as they are concerned.

Seriously, I’m so upset right now, I’ve copied the live chat conversation and I’m posting it to my Facebook, Twitter, Pinterest accounts etc. so I can let everyone I know what a POS company ASO / EIG is.

I’ve spent over eight months perfecting the CSS on my wordpress site to get it perfect, as soon as these creeps figure out that you’ve put some time and effort into your site they start thinking “now we’ve got ’em where we want ’em” and they start playing their BS games.

Stay away from ASO or any other brand owned by EIG (Endurance Investment Group).

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
7
Features
10
Speed
10
Uptime
10
Value
10

I’ve parked about 10 or 11 domains at ASO over the past 4 years and have never had a bad experience. Support has been good the few times I’ve needed it. For the most part I’m running WP based sites and my hosting package has no problem running multiple installations of WP simultaneously. Not sure how others are using it, but it works great for me!
+ PROS: Very little downtime, handles multiple installations of wordpress, and speeds fast enough for me.
- CONS: Invoicing has always been confusing to me. I'm not sure why as it should be straight forward, but I just can't follow what's happening when invoices arrive.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

So I started using this service because it was affordable. But recently I had to cancel my account because I couldnt afford to keep it running. Unknown to me. They still billed me the full amount for a service that I had cancelled. After multiple emails and complaints about getting a refund they have still not issued my refund. The customer service is really bad and if you bring up issues like mine they will stop responding to you. Don’t waste your time and money on this company because you’ll either end up disappointed or your money stolen.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

This is absolutely the worst company in existence, not just as a web host. Charlatans, scoundrals, they need to be crucified or hung. Imagine the shit one has to go through to say this shit.
+ PROS: Doesnt even deserve a pros section
- CONS: Does not fit into box

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

I am so frustrated and disappointed by your company. Ever since you decided to remove the live chat feature from the iphone about a year ago, i now cannot contact support to get things fixed fast. I have to carry a laptop around all the time since my server goes down 4-8 times per month. Submitting tickets doesnt work anymore, nobody cares to answer them. Your customer service is a complete joke. I came from bluehost because i thought and hoped to find better and faster customer service. Being with you guys is like being in a jail, no communication abilities and solve problems only when i have a computer in front. I have lost dozens of thousands of dollars in advertising thanks to you. I am on the road and have no ability to contact you via chat now because you decided to remove communication from mobile phones. Way to go, no phone to reach you, no support ticket and no ability to chat. Speechless.

+ PROS: Nothing is good with these people
- CONS: Everything No live chat supported on mobile No phone service Tickets are never responded

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

THESE GUYS ARE THE WORST. THEY LIE, THEY ARE THIEVES, THEY ARE 34.5% UPTIME AND THEY ARE THE WORST IN THE MARKET. NO IPHONE LIVE CHAT ONLY STUCK TO A COMPUTER.

Review type: Shared Hosting

Overall review score

Recommended: No

1.6
Support
1
Features
4
Speed
1
Uptime
1
Value
1

4th day since ordering hosting and domain, still no Welcome email, nor response to polite note 2 days later. They DID manage to send several ‘upsell’ efforts, which we won’t be availing ourselves of. Considering decent price ($150 for 3 yrs incl 1 yr of free domain reg), have to give two thumbs down, and recommend that webmasters look elsewhere. Very rude not to respond to email several days. A Small Orange is small, indeed, quality-wise
+ PROS: decent price ($150 for 3 yrs, incl 1 yr free domain)
- CONS: 4th day, still awaiting Welcome email No response to courteous email, 2 days + 2 days Quite rude not to respond

Review type: Shared Hosting

Overall review score

Recommended: No

3.6
Support
1
Features
6
Speed
5
Uptime
5
Value
1

I cancelled my website due to their poor ticket support. I contacted them back a month later to ask them if they are willing to work with me and restore my account, they wanted a 150.00 fee for restoration even though it was their fault that they haven’t responded to 3 of my tickets.
+ PROS: Good price
- CONS: horrible support and uncare for their customers

Review type: Shared Hosting

Overall review score

Recommended: No

1.4
Support
1
Features
2
Speed
2
Uptime
1
Value
1

My server has been down now for 36 hours. Their support is useless. After 9 years with ASO, I am done. They used to be really good but not anymore.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Nice bright clear looking members screen, easy to navigate and understand, looks like that’s where the commitment ends though. Abysmal service from them over the end of 2015 start of 2016, all customers who had paid them money were just abandoned. to this day not an apology.

Review type: Shared Hosting

Overall review score

Recommended: No

3.8
Support
1
Features
4
Speed
6
Uptime
6
Value
2

Unfortunately, after almost 10 years of being with ASO, I’ve decided that I have to find a new provider. The services were always fine for my minimal consumption, it was cheap, did what I needed, etc. However, support is now awful. I currently have one open ticket that’s 3 days old, no response. I have another open ticket that’s 1 day old and the only response I received was wrong. I’m going to be switching to someone new, not sure who yet.
+ PROS: Cheap.
- CONS: Customer support is as awful as everyone else here is saying.

Review type: Shared Hosting

Overall review score

Recommended: No

1.4
Support
1
Features
2
Speed
1
Uptime
2
Value
1

The worst support I’ve seen in many years of using hosting companies. Tickets often get ignored which is something I’ve never experienced before. Switched away to a better provider.

Review type: Shared Hosting

Overall review score

Recommended: No

5.0
Support
1
Features
6
Speed
8
Uptime
6
Value
4

That used to be amazing, but customer service is now crap. No more phone support. Chat support is not knowledgeable and if you open a ticket, it takes forever to be even acknowledged. Will be switching away from ASO.
+ PROS: SSD servers are fast.
- CONS: Customer service is crap. No longer has phone support.

Review type: Shared Hosting

Overall review score

Recommended: No

4.4
Support
2
Features
8
Speed
2
Uptime
2
Value
8

Cancellation Reason: Worse customer service ever!
During sign up process the information provided was that I could enter the EPP number of the domain I want to transfer from GoDaddy after completion of sign up process.
When I returned to the site to update EPP number, they asked for $15 fee to transfer, which I was willing to pay BUT the web interface kept saying product not in the cart to complete transaction.
I chatted with their agent who was not helpful at all and opened a ticket
After 2 days I opened another ticket but no response.
For such a simple thing when you are acquiring a new customer, they have such BAD customer service... I just cannot imagine what it will be like afterwards. And they do not have any phone number to call either.
Also, they said 90 days money back guarantee and now while cancelling they said my account was non-refundable... simply amazing customer service.
I have NEVER experienced such bad customer service from anyone for new customers in my life even not from telephone service providers who are the worst.
Gosh!

Pros: Attractive plans

Cons: Worst customer service

decipherbuild.com

Review type: Shared Hosting

Overall review score

Recommended: No

5.0
Support
0
Features
6
Speed
7
Uptime
8
Value
4

Stay away. Their policies for billing are ridiculous and they are unwilling to work with a long and loyal customer such as myself. I have left their services and will not be returning.

Pros: Their services were good, cheap and simple to use.

Cons: After cancelling through their site, paypal subscriptions was still set to send the payment. ASmallorange would NOT give the money back. They received money for no services and refused to provide a refund. Because of this I recommend staying away from this company.

Review type: Shared Hosting

Overall review score

Recommended: No

5.0
Support
1
Features
6
Speed
6
Uptime
4
Value
8

crap support. no telephone. right now I have three open tickets, each several days old, and have had to migrate my business email off of ASO onto google due to SMTP server blockage and 18+ hour delays. will be taking my business elsewhere...

Pros: cheap, maybe the cheapest ISP around for a small website. ($35/year for the "tiny" plan)

Cons: crap support. no telephone. right now I have three open tickets, each several days old, and have had to migrate my business email off of ASO onto google due to SMTP server blockage and 18+ hour delays. will be taking my business elsewhere...

Review type: Shared Hosting

Overall review score

Recommended: No

2.4
Support
0
Features
4
Speed
1
Uptime
6
Value
1

I had a billing ticket open. I got he reply only after a week. Also, the reps come on Live Chat only after 30 or 45 minutes. What is happening to ASO????

Pros: The plans are cheap

Cons: Support has been on a downhill.Hope they fix it soon

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Don't do it. Their customer service is terrible. I was billed for a product that I did not receive and, despite emailing several times, it took them a month to respond. Do not use this hosting company. Do not give them your money.

Review type: Shared Hosting

Overall review score

Recommended: No

3.0
Support
1
Features
4
Speed
4
Uptime
5
Value
1

Was using this company for 5+ years but they just lost my business over renewal fees and very poor billing/customer service which resulted in my site being down (despite the fees being paid.)

I DO NOT recommend this company.

Pros: This was a most decent hosting company until the last few months; control panel is good, web host was stable, speed was good, rates fair.

Cons: NEVER HAD A PROBLEM until recently, in particular the billing department. I have been with "A Small Orange" for 5+ years, but recently, after hounding me FOR MONTHS to pay my renewal fees (the did not do this in the past), I paid the $65 fees for my web hosting and domain only to have BOTH cancelled and my website be down. Furthermore, upon requesting assistance for several days, I got ABSOLUTELY NO RESPONSE until I canceled the account.

I DO NOT recommend this company.

Review type: Shared Hosting

Overall review score

Recommended: No

1.2
Support
1
Features
2
Speed
1
Uptime
1
Value
1

We moved to A Small Orange from our previous host after doing extensive research. Even though ASO was a bit more expensive than some other hosts, we went with them as they had great reviews and promise a "Homegrown Website Hosting" service with great support.

Oh boy. This company, who is now a part of the huge EIG conglomerate, is a complete mess.

We've had numerous issues with them. Here are just a couple of them:

- When we reported spam that we were getting from a 3rd party, they locked OUR account, without investigating who the abuser and who the victim was.

- The downtime is extremely frequent, and happens weekly.

- They will often block outgoing emails via SMTP, using MailChannels

- They deleted a bunch of files on our hosting, without letting us know. This was apparently due to a false positive by their updated malware scanner. They did not contact us to let us know that they had updated the scanner, or that any files were deleted. When this was reported to them, they took TWO WEEKS to get back to us, despite numerous emails.

- If you have issues with abuse or mail deliverability, live chat or regular support CAN NOT and WILL NOT help you. They will create a ticket and forward it to the abuse team, who does not work 24/7.

On top of all that, their tone and their approach is nonchalant and unapologetic. They really sound like they do not care about their customers, and it shows.

A Small Orange has been a huge disappointment, and hosting with them is simply not worth the hassle. We've had numerous hosts over the years, but A Small Orange takes the prize as one of the worst web hosts ever.

Avoid.

Pros: None

Cons: Awful customer service, technical issues

Review type: Shared Hosting

Overall review score

Recommended: No

1.4
Support
1
Features
3
Speed
1
Uptime
1
Value
1

Stay away. Was with them for years, and they WERE great, but now they are the WORST. I repeat, don't waste your time or money at ASO.

Pros: None, anymore.

Cons: Everything you can imagine.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Hi

to who is looking for a hosting or server, please do not use this provider (asmallorange.com).
i have been using their service about 8-9 months. it was good for the first 2-3 months, after that everything get screwed up. it's really terrible on their service including their support live chat.

support live chat cannot be used anymore until today. no contact number can be contacted. raised a couple of tickets but nobody reply the ticket. Asked for refund, nobody response.

it 's a nightmare for everyone who is going to use their service.
i just hope that i can claim back the money that they have charged to me.

Review type: Shared Hosting

Overall review score

Recommended: No

4.2
Support
3
Features
4
Speed
6
Uptime
4
Value
4

It just to be great but after it was bought by new owners everything is crap.
Will me closing all my accounts and migrating to another hosting company,.

Review type: Shared Hosting

Overall review score

Recommended: No

1.2
Support
1
Features
2
Speed
1
Uptime
1
Value
1

Used to LOVE them for their great customer support & recommended them to all my clients - NOW its HORRIBLE. Customer support STINKS. STAY AWAY. I will be shifting shortly and taking my clients with me.

Pros: Use to have great customer

Cons: Customer support STINKS.

Review type: Shared Hosting

Overall review score

Recommended: No

2.4
Support
2
Features
2
Speed
1
Uptime
1
Value
6

AVOID AT ALL COSTS. Our site has been down without ANY explanation. Support is useless in explaining the situation and offering a remedy. Migrating our site ASAP. If your business runs off your site, don't make the same mistake we made by signing up with ASO.

Pros: used to be good

Cons: literally became the worst host we've ever dealt with

Review type: Shared Hosting

Overall review score

Recommended: No

3.0
Support
1
Features
6
Speed
6
Uptime
1
Value
1

STAY AWAY. A Small Orange is now just another brand of Endurance International Group (EIG), along with HostGator, BlueHost, Arvixe, HostNine, and close to a hundred other names. EIG has a reputation of taking over great companies and destroying them.

The reviews here reflect my own experience: ASO was a great company until taken over by EIG in mid-2014, and for a little while after. They've killed it now.

EIG in my opinion deserves to be driven out of business, but instead they have become a multi-billion-dollar corporation. Do your research and do it well, as they now seem to be actively trying to hide it when they take companies over.

Pros: Customer service still responds. But the response may just be, "sorry, can't help you."

Cons: Being out of online business for a week or more at a time.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

I am sorry to report that ASO is not providing to their customers what they sign up for. The service may be cheap but is totally unreliable. The customer service is non existent and in case anything goes bad you get locked out of the control panel which means that you can't do anything on your own.

Just stay away from them!

Pros: None

Cons: No uptime, no transparency, no communication, no customer service

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Quite possibly the worst hosting service on the internet today. I have used a variety of hosts, all the big names, and some smaller ones. NONE of the other hosting providers compare to the terrible service offered by ASO.

Not only is there ridiculously frequent downtime (bordering on once every 3 weeks at this point), it's impossible to get ahold of anyone from their crew, and when you do they usually have no real answer. "Yes sir, this is unacceptable. We understand." "We are doing our best, but we don't have an ETA on when your site will be back up" "Yes, we understand that you want to switch hosting providers." - I have never had a problem solved over chat or on the phone with one of their representatives, and I've called roughly 15 times over the course of the year.

How can you possibly charge any money for this service. It would be understandable if they offered FREE hosting, otherwise it's unacceptable.

Pros: no pros

Cons: Name it, they probably do it terribly.

Review type: Shared Hosting

Overall review score

Recommended: No

2.2
Support
2
Features
5
Speed
2
Uptime
1
Value
1

We run a busy photography studio, and our site averages 300 unique visitors per day. We signed-up with A Small Orange hosting and their Small Business hosting plan ($400 USD/year) largely because we thought business accounts are treated better than their $2/month accounts. We also wanted to be hosted by a small company, as our experience with large hosting companies has been negative. Apparently, we were wrong on this assumption. We pay for site uptime monitoring, and receive an e-mail every two days that our site is down, usually for about an hour. Their support is also slow and e-mail only. When we initially signed up, they offered tech support by phone. Over the years, that option has disappeared. When our site was recently down for a number of hours consecutively, during our busiest season, all we could do is e-mail them and hope and pray. The final nail in the coffin was when they e-mailed all of their customers on Black Friday, about a ridiculous deal, where they offered 75% OFF on all hosting plans. Upon inquiring, we were told the deal is only valid for NEW customers. Who on Earth does this? Who e-mails a deal to current customers when it's in fact only valid for new customers? After speaking to Anna J. in sales, they tried to get us to upgrade to a more expensive plan at a discounted rate. No thanks.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Really, really bad!!! My client's site went down for days. Other times is was up and down, and there were times daily that it crawled to a stop. It is the worst hosting experience I have ever had, and I work with dozens of hosts.

Pros: NONE

Cons: EVERYTHING IS A TOTAL JOKE. THEY NEED TO GO OUT OF BUSINESS.

Review type: Shared Hosting

Overall review score

Recommended: No

4.0
Support
2
Features
6
Speed
6
Uptime
4
Value
2

I had always been an advocate for ASO, but I cannot anymore. After constant server outages and terrible response times from support staff I can only advise others to look elsewhere for their hosting needs. Yet another fantastic company that is being run in to the ground now by Endurance International Group (EIG)

Pros: Fast servers and a plethora of features

Cons: Nginx Caching (that they won't turn off) and terrible support. No phone number to call and a constant wait on online chat. Server uptime is not as advertised. ASmallOrange is not the reliable hosting site it once was. I wouldn't recommend them anymore.

Review type: Shared Hosting

Overall review score

Recommended: No

3.6
Support
3
Features
6
Speed
6
Uptime
1
Value
2

I have used asmallorange.com for my hosting for about 2 years now... in that time period they have managed to have 7 days that were over 12 hours of downtime. That is NOT acceptable for any business website, so unless you are hosting a blog or something that is not involving purchases, then you should expect ASO is going to cost you more than you might save from their deals. Yesterday was one of the biggest days of the year for my sales and this incompetent hosting company handed me 23 hours of downtime followed by 6 hours of uptime and now it's down again... once again hurting my sales and reputation of my business. Furthermore during those 23 hours, I could not get ANY INFORMATION WHAT SO EVER about what was going on and when it would be resolved. The tech support people have no information for anyone, all they will do is create a ticket for you... but when you ask them ANY question they have NO ANSWERS. I asked a lot of questions and every single one was answered with "I'm sorry but I have no more information" - if you are running a business you would be a fool to use ASO to host it, take it from someone that's lost at least $1000 in sales due to their complete incompetence and lack of concern for the businesses that rely on them.

Pros: They have some good deals, but it's not worth it if you are running a business... the downtime will eat up all your savings and much more.

Cons: Friendly but completely incompetent staff, LOTS of downtime. Do not trust ASO for your business website.

Review type: Shared Hosting

Overall review score

Recommended: No

1.8
Support
1
Features
2
Speed
2
Uptime
2
Value
2

MAKE THAT MINUS A COUPLE OF STARTS.

WITHOUT GOOD CUSTOMER SERVICE,THE COMPANY IS USELESS AND CLUELESS.

Cons: This has got to be the WORST customer service EVER! No hope of every talking to a person. I simply needed to change my cc for automatic billing.....I could have done the paperwork for a mortgage in less time. The chat window rep DID NOT pay attention to my request. I had to remind him several times WHY I was calling.

I didn't want to give my cc info on line. I sent an email last week saying I was replacing my cc and wanting to give them the info. No one responded.

They have NO phone support even for billing.

Yes there are many good things but customer service is the MOST important thing any company offers. The greatest product in the world is useless without REALLY QUINTESSENTIAL CUSTOMER SERVICE. ASO GETS A BIG FAT 'F'
IN THE CUSTOMER SERVICE DEPARMENT. RUN,RUN FAST TO ANOTHER HOSTING COMPANY

lastdaysinfo.com

Review type: Shared Hosting

Overall review score

Recommended: No

4.8
Support
2
Features
6
Speed
6
Uptime
2
Value
8

This is by far the worst company I've partnered with ever.
SIx days of constant downtime and yet not a single reply either on my ticket, or on my tweets. It is like begging for clients to go away.
They have live chat, support via twitter, support via facebook, ticket system and yet, the do not answer during crisis to any of these media.
Totally frustrating.
One should avoid at any cost if one has even the slightest expectation of building a stable website. Their support is very polite when they are about to tell you that your website is down, but they never give you a reason and are very slow at troubleshooting. Again, they managed in less than a year to be a shadow of what they wanted to be. Such a pity.

Pros: Quite cheap ( You get what you pay for )

Cons: Frequent downtime
Awful support

Review type: Shared Hosting

Overall review score

Recommended: Yes

7.0
Support
7
Features
10
Speed
6
Uptime
2
Value
10

There has been something going on recently. I've been with them for almost a year, and recently I've had several:

"Forbidden

You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request."

Apparently it's about some .htaccess file error having many deny rules due to the Wordfence plugin. It's all Greek to me … just thought I'd mention it.

Support can take from a few minutes up to 10 hours.

They are cheap ($50/yr), so hopefully I'll be convinced to stay on another year.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Worst ever. Please don't put your website on this server if you want people to be able to access it.

Pros: NONE.

Cons: Horrible website hosting server!!! Makes a site completely inaccessible, and just slaps an error page in your face when you try to access a site that's being hosted by them. Down times happen suddenly and for ridiculously long amounts of time. I can no longer access a site after it switched to this service. I'm extremely upset by this.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.8
Support
10
Features
8
Speed
9
Uptime
9
Value
8

It always surprises me that not more people know about ASO. I guess they don't spend a lot of money on web or TV ads. I have been a customer of theirs for more than 5 years. My experience with them has been awesome. There are probably cheaper hosting services out there. However, given their incredible customer service, I really don't think it's worth it. They give you an immediate response any time, and then they get the problem fixed. They stay with it until it has been completely taken care of.

Anytime anyone asks, I always recommend them.

Pros: Excellent customer service

Cons: Really, I can't think of any.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
9
Speed
9
Uptime
9
Value
9

One of the main things that really stands out to me when it comes to A Small Orange is the company's incredible customer service. They always exceed my expectations. I have emailed their ASO support staff many times: when my server loaded slowly, to switch domains, when my site got a virus. Each time, the response from them was lightning-fast, and they told me how my issue could be fixed and offered to do it for me.

Pros: Incredible 24/7 customer service

Cons: None

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.6
Support
10
Features
8
Speed
9
Uptime
8
Value
8

Awesome host! Very helpful support, and speed is pretty decent with the SSD's. Would definitely recommend.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

For me the biggest reasons to stay with them is their amazing customer service. No matter how I try and contact them I get really prompt responses. I've had other hosting companies take days to get back to me and that was really frustrating.

This speed of response seems to be really standard with this company too. When I decided to activate my hosting with them I think it took 20 minutes to have everything set-up and ready to go. Every time I need to set up something new it goes really fast as well. I think I have a bigger web presence because they make it so easy.

As far as price goes I feel like they could be a little cheaper per month but I also feel what I pay is fair. I don't think they would be able to provide the service they do if they were cheaper. They are right on the edge of budget hosting which means I can still afford them as a poor college student. On the other hand I feel really professional when I deal with them.

As far as the actual hosting goes I have no complaints. I have barely any downtime so I feel like I'm getting what I pay for whenever I look at my site. The servers seem to be really fast so I never get complaints about things loading which can be really nice. All together I don't think there is anything I would change with the hosting itself.

A Small Orange is the best hosting company I have tried. From personal sites to the start of business products I have found them to be really helpful. No matter the expertise level I have they are always there to help. They are, at their core, great hosting with a commitment to service.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

ASO has had great up-time for me. I really never have to worry about my host being down or extended maintenance. This has made it really easy to manage my business in a short amount of time instead of worrying about it constantly. This has got to be one of my many favorite things about this company.

I know that this is a bigger company, but when I deal with them I feel like I'm dealing with a local business. Their customer service never acts like they don't have time for my questions. Instead I feel like I get all the help I need and then some. Some of the representatives will even make jokes with you making me feel like I'm talking to a friend instead of technical support.

Speaking of support, trying to contact them gets you results within literal minutes. I have traveled a lot all over the world so I contact them at weird times. I have never had to wait more than a few minutes for someone to help me with my problems. I think that is one of the things that makes me really stay with them.

Unlike some other companies they don't expect me to know everything when dealing with the interface. If I need to get something set up as far as hosting they are always willing to answer my questions. This is really helpful when I know I need to do something but I'm not quite sure how to go about making it happen. I never end up feeling like an idiot when trying to do things I need.

Overall A Small Orange is the best hosting solution I have been able to find for my business. They work well with being a traveler and understand the importance of prompt service. They put a lot of care into their products and this makes it easy to work with them. Overall they are just a great hosting company.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.0
Support
10
Features
8
Speed
8
Uptime
9
Value
10

They are the best host I have ever been with. I moved upwards of 15 domains to them because their service and support is fast and great. If I have ever had an issue the answers are very quickly given. If you are not with A Small Orange you should seriously consider moving to them.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.0
Support
10
Features
8
Speed
8
Uptime
9
Value
10

I seriously love A Small Orange. I switched from GoDaddy back in January because their pricing was deceptive with some hidden costs which made me a little annoyed. I got my website setup in minutes, and I was very surprised how fast the hosting was compared to other hosts I have used (GoDaddy, Hostgator, Liquidweb and Site5).
It wasn't an hour before my new site was all online, and my dealings with support were incredible. Some of the best support I have experienced out of all the hosting companies I have been with.
The service is a little more expensive than the other hosts I have used, but despite that I am very happy with them.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.6
Support
9
Features
8
Speed
9
Uptime
9
Value
8

The SSD hosting may cost a little more than other hosts, but hell it is definitely worth it. They by far the best host I have ever had, and their support is second to none. Some hosts will charge a fortune to install a third party SSL, but A Small Orange quite happily installed one I purchased from Namecheap. They have a customer for life.

Review type: Shared Hosting

Overall review score

Recommended: No

6.2
Support
5
Features
6
Speed
8
Uptime
8
Value
4

Gotta love calling tech support the minute they open and hearing 'All of our agents are currently assisting other callers', then sitting on hold for a half hour. They're a good host, but they're completely incorrigible in their negative ways.

Had to contact live chat to get their phone number.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.0
Support
8
Features
8
Speed
8
Uptime
8
Value
8

Easily the best host I have had the pleasure of being with. I have a small blog that I work on in my spare time, and regularly hop on to live support to ask stupid questions. Without fail they have always helped point me in the right direction even if it ends up not being a hosting issue. I am very happy with the speeds at A Small Orange, and have never really had a problem with downtime (once or twice in the last 6 months) and even when there has been a problem they have kept me up to date with what is happening. Their twitter account is very active so you can always reach out to them on there which is great. I will definitely not be moving away from A Small Orange any time soon!

Review type: Shared Hosting

Overall review score

Recommended: No

5.8
Support
6
Features
5
Speed
6
Uptime
6
Value
6

SSD or HD should not impact bandwidth. I can live with the small storage space allotted, but the limited bandwidth is what might keep me from using them.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.4
Support
10
Features
8
Speed
8
Uptime
8
Value
8

Another very happy ASO customer here, I have always had tip top support from their online chat staff. In the one scenario I had in 2 years with them that could not be sorted out right away by the initial chat operator, they followed through and I got the promised contact email from the right person in the right department. And all this well within the time frame I was promised!

I am in the IT industry professionally, so I know there are some 'cheaper' places. But really, by the time you know and understand the tradeoffs you make for those 'cheaper' places, you realise the ASO premium is not much of a premium at all. For me, I had the chance to save about $5 bucks a month. For headache free support when/if I have a problem, more than happy to shell out that little bit extra.

If you keep your eyes open and prepay for a year, you can get some great discounts. This year, I prepaid for the year, got a free domain, and 50% off the whole invoice (which was already 12 months for the price of 10).

No affiliate links, no coupon codes here, just 100% satisfied customer.

PS. Strongly considering hosting my new startup with ASO on one of their larger VPS plans. I get it FULLY MANAGED as part of the deal! Search around and see what that can cost you in the marketplace =)

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

My only comment is that I have one domain hosted on asmallorange and these folks are aces. If you are creating a commercial site you can find great deals on price all over the web.

But when it comes to service my experience is that so-called "24-7 support" often means "you can send us emails" any time day or night and we'll respond as quickly as we can, but it could take 12 to 24 hours. That is simply not good enough if you have a real problem.

It is in the area of support that asmallorange shines. They respond to many support issues with online chat. I had an issue at 7pm on a Sunday evening and after waiting about ten minutes online someone came on the chat and started working with me to solve the issue. Throughout the short wait the message int he chat window kept me appraised of the declining wait-time.

When I set up my hosting I was able to speak to someone here in the states LIVE who walked me through the solution.

This means more to me than a lot of the bells and whistles many hosts celebrate. When I need help I need to know someone is there now and not tomorrow or the next day. I don't think you can go wrong with a smallorange.

BTW I don't work for or know anyone with this company and I am not part of any affiliate program they may have. I am just a happy customer.

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