Arvixe Reviews

Arvixe is SOOOOO BAD! Don’t even think about it.

I had a web site up for 10+ years and the hosting company was bought by them. Without any notification they brought my site down and locked out all the functionality of my management dashboard. Getting them to validate me as the owner of the hosting account was an exercise in comedic idiocy. Like 3 stooges. Technical support referred me to management who referred me to billing who required I provide a long exempt credit card that had been used to pay for the previous year under the previous hosting. Strait to India, nobody had any expertise, authority or even common sense, just kept referring me to log into my dashboard and to contact billing.

HOWEVER, after 2 months of my site down and about 6 calls into these idiots, finally their semi-automated headless billing farm finally in-processed my account (from the other host) and sent me notification that my credit card would be billed for the next year. AND STILL WITH NO SITE ACCESS AND 0% UPTIME!. The CAPS came out, 2 more calls to support and billing, nobody could connect the dots.

Fortunately the Domain host was different from the web host, so I just got a separate hosting service and uploaded a backup (always keep a backup), pointed the DNS to that site, wala, website back up.

I hounded them for an additional 2 months, just out of principal, to get them to cancel their billing schedule, and it took that long to get someone competent enough to say the billing schedule had been canceled.

STAY AWAY!!!

ARVIXE is a Scam- Be Warned!

No Service Level Agreements in place: that simply means you will not get any of your issues fixed! Incompetent Staff: these guys don’t have a clue what they are doing, I have tried with them for many years, and every step of the way they mess things up! Billed multiple times in error: these guys are still investigating why they billed me in error, this is almost month 3 and nothing! Major down times: If you value your website being up and available to your clients, then use Amazon AWS or Microsoft Azure or host it yourself, whatever it is, but DON’T use ARVIXE. Go with Arvixe if you are NOT serious about running a business or if you are doing a school project or something that’s not very important to you, oh, even those may have issues!

PLEASE, I DO NOT WANT MY WORST ENEMY FALLING INTO ARVIXE HANDS, ITS TOO PAINFUL AND SLEEPLESS NIGHTS, SAVE YOURSELF THE HEADACHE. BE WARNED!

PS. They are owned by a company called Endurance International Group (EIG), you can see the parent company at www.endurance.com, maybe you should’t do business with any company owned by EIG either, I know I wouldn’t be doing business with them again and have already began migrating to Microsoft AZURE!

I felt as If I had a moral obligation to post this to ensure someone else reads and feels my pain and suffering with doing business with Arvixe. PLEASE, BE WARNED!

There was a time when Arvixe was great (thus the positive reviews of years ago), and I moved all of my websites to their platform, but after they were bought out things changed dramatically to the point where I moved everything away from them. I wrote my story about the problems they gave me in another place, but there is another issue I will address at this point.

Five days ago I received an email invoice from them telling me that they were going to charge me for another year. I wrote them back and explained that I no longer used their service so the invoice can be cancelled. I had previously allowed them to take my hosting charges from Paypal and despite my email they took my money anyway.

I was able to get someone on chat and they were unapologetic. It was explained to me that they did not refund money for “old accounts” (this contact was literally hours after my money was taken) and my only option was to log into my portal and make the request there. If accepted, I would receive credit, not a refund.

Fortunately, Paypal returned my money and I guess they will deal with Arvixe. So if you decide to be drawn in the low monthly charge (the phrase “you get what you pay for” applies here) then understand that there could be grief down the road. My recommendation is that you look through reviews to find a company that does not have experiences such as mine, and they despite what you end up choosing, the company could be eventually bought out and things could turn sour (this was my second experience of this happening).

Monday, February 20, 2017 - Yes Presidents Day. If you needed tech support for your website and called Arvixe you were rudely told that phone support was no longer supported and the call disconnected.

I am not a supporter of chat support especially at Arvixe since they chat staff is clueless and can easily screw-up your account (like they screwed-up my PHP configuration by making unrequested changes), continually asking you to wait making the time wasted an hour or more before they give up an put in a ticket that, currently, I’m waiting over 24 hours and it’s rated normal when it was supposed to be urgent (site is inaccessible). FYI The chat agent I dealt with was the same one that screwed up my php configuration causing me to connect with another agent why, after an hour, was unable to correct the issue. Yes, I called support and was finally able to repair the damage.

Tuesday, February 22… After the warning that Phone Support was going to be discontinued I’ve now been on-hold with phone support OVER 3 Hours. During this time I have backed up my site locally along with database in preparation of moving to another host. OF COURSE MY WEBSITE IS STILL INACCESSIBLE!

Listening to 1980’s advertising of (for that time) exciting features you can add to your Arvixe hosted website are as much as a joke as the “timeless” hold music.

This is a business account I’ve had over 4 years.

Don’t waste your time with this host.

Today is 1/11/2017… I have a Windows hosting plan…

The LATEST version of PHP provided is v5.5.4

PHP v5.5 status

• Released 2013/Sept/19 (see secure.php.net/releases/)
• EOL and UNSUPPORTED for the PAST SIX MONTHS (see: php.net/eol.php)

PHP v5.6

• Released 2014/Aug/28
• Oldest version that’s still being supported (see php.net/supported-versions.php), though only security fixes/etc

PHP v7.0

• Released 2015/Dec/3
• Oldest ACTIVELY supported version (see php.net/supported-versions.php)

PHP v7.1

• Released 2016/Dec/01
• CURRENT active/supported version

So, to recap… the server isn’t running the latest released version (OK, it’s only a month old)… it’s not running the latest major version (really? a year old?)… it’s not running the oldest supported version (seriously, two years ago?)… it is instead running an UNSUPPORTED version that was released more than THREE YEARS AGO.

When asking about this in the Live Chat (specifically whether an upgrade was planned), I was told “I cannot assure you that there will be any upgrade now”

Whether this is the fault of EIG or anything else is irrelevant.

I will be finding another hosting company, soon.

“HOST WITH ARVIXE AT YOUR OWN RISK”, Arvixe has deteriorated horribly since 2014. ticket response has become all but nonexistent. Website redundancy along with backup and restore are not a priority anymore so prey your site doesn’t go down because site restore from backup no longer works. {Insider tip off of impending DOOM} Safe to say if you haven’t already jumped ship you better do it soon or you will loose everything. {if its even operational} “OCTOBER 2016”!

• PROS: Systems updated to SSD 2015

• CONS: Everything about Arvixe is HORRIBLE 2016 Completely useless, illiterate and unintelligent support staff.

Arvixe SUCKS. I’ve been with them for close to 10 years and truly the last 2 years has been HELL. Now any ticket i submit just doesnt get responded to and when i contact them via a live chat session, after waiting for an average of 10 minutes to be responded to. they only tell me that they have escalated the ticket and sadly that only doesn’t produce any results. As I type this review, i submitted a ticket 7 days ago and after 2 days of waiting for NO RESPONSE, I contacted them via life chat. The Agent told me my ticket has been escalated to a SENIOR TECHNICIAN who will resolve my Problem in the NEXT 2 Hours. 4 Days later, I’ve had to start another chat session to be told the SAME STORY. PROBLEM STILL UNRESOLVED. Save Yourself the headache. They are NOT worth it

• PROS: Good Value. Great Feature

• CONS: Poor. Poor. Poor Customer Service

If you want a hosting company that has a lot of erors for your site and bad resposne time for when you need help, then Arvixe is for you. I got a hosting account with Arvixe for less than 4 months. During that time, I had nothing but problems with them. My site kept getting error messages, the first being a 552 Disk full error, in which I didn’t have much information on my site. Then, the next month, I got a file system error. SO, the following month later, I got a 502 Bad gateway. Later, more problems with my website going down. I couldn’t even change my PHP version…in which I got errors. I contacted support…it took them 17 days to respond…during that time I got a new hosting company. I can’t get a refund or any money back from this crappy company. The support team seem to all be located in India. Arvixe is the worst hosting company I have ever experienced. The are a bunch of crooks that take your money.

• CONS: Bad customer support and Downtime

After 3 years I will be forced to leave this hosting provider. I have shared hosting packet, they were good until last few days my site is offline most of the time and I can’t even access to WordPress dashboard because of 503 service unavailable error. I had contacted support before and I always got answer in few hours. Now my ticket is open for 3 days and no final solution for my site. On chat they say they are working on solution but I don’t get that solution.

• PROS: price

• CONS: everything else

They suspended our sites for using too much resources. Even it was an easy issue to fix they took days, seven days to be exact to get the site online again. Now we ran in another issue and they suspended our sites. We submitted a ticket over two days ago and no response yet. Talk to Meghashree on live chat and she told me that our support ticket moved to priority and it’s been over twelve hours and no response yet. I wonder how they are managing to stay in business. This is our last attempt to try to solve this issue.

• PROS: Any hosting is good, as long as we don’t get into any issues.

• CONS: Their service. They won’t even check their support ticket for days.

Support is non existent. I bought a SSL cert almost 6 months aho, it still hasn’t been installed, and support does not contact me back. I’m currently looking to fire Arvixe, the danger is buying into a subsidiary. I own a lot of domains, they’re only hurting themselves.

• PROS: Cheap.

• CONS: Support is non existent. I bought a SSL cert almost 6 months aho, it still hasn’t been installed, and support does not contact me back. I’m currently looking to fire Arvixe, the danger is buying into a subsidiary. I own a lot of domains, they’re only hurting themselves.

I’m current customer of Arvixe but for past several months their services are going down the hill.

Support response time is extremely slow and poor.

Thought of moving out of Arvixe by transferring my domain to another registrar but sadly due to Auth Code having special characters in it, new registrar failed to have it transferred.

Support ticket created but no response. Regeneration of Autho Code return same code.

Domain wouldn’t resolve for over 2 months. No access to the web hosting folder either. Told by customer support “You aren’t the only one having problems.” – like that is any consolation. Had to move to another host. Arvixe refused any refund.

Since being bought up by EIG, there is no aspect of Arvixe hosting that is any good.

I’ve cancelled my Arvixe account due to problems with their service and they are still trying to bill me a year later! Their customer support is horrible! Find another hosting service as this one is brain dead.

• PROS: None!

• CONS: Non-functional tech support! Billing you after canceling!

Arvixe is hands down the worst hosting company that ive ever dealt with. As stated, uptime is a huge issue. When your site does go down, it takes hours to get a hold of anyone if at all. When you do get a hold of someone, all they do is open a ticket for you and tell you that someone will be contacting you. Then, 2 days later, you’ll get a vague email from them requiring you to email them back again and wait another day. I had registered 3 hosting accounts with them and put in a request to cancel all of them two weeks ago. It is now 2 weeks later and they are still showing as active.

Pros: price

Cons: everything else

no phone support, ignorant customer support people, support really sucks !!

LEAVE !

Pros: cheap

Cons: no phone support, ignorant customer support people, support really sucks !!

LEAVE !

Just quit Arvixe. Uptime was great, and the platform is user friendly… but the support was absolutely terrible! I had two big issues: a third-party service was getting a 406 http error when trying to crawl my site (I suspect this happens to everyone who’s hosted with them), and 90% of emails sent to my site’s email account were NOT arriving. Well, the support guys basically showed ZERO genuine interest in helping me… they copy-pasted something useless and generic every time, and what’s worse: when my tickets (this happened in both occasions) were upgraded to be looked into by a chief technical person, I never heard back from them ever again. So degradating! And apart from that, there’s no way I can remove my cc or paypal account from their system… no link or place to do that. That tells you a lot about their philosophy :(

Pros: uptime, user-friendly

Cons: support, technical stuff, impossible to remove your cc or paypal

Down time is unbelievable!! Left down for 24 hours (still down), I’m certainly losing business with ****** Arvixe!!! No recommended at all. If you send a support ticket, it will be answered immediately–after the problem is solved, which might take a few days!!! I contacted billing on a very urgent issue that should have been resolved BEFORE renewal. They replied about 10 days after renewal!!

Cons: Miserable up time. Very poor, unreliable service.

Not sure how Arvixe is getting such positive reviews.

We purchased 3 different hosting plans, none of them went smooth to start with. Not sure, whats the technical glitch that goes bad during the setup. And your account gets screwed. We spent 3 days for the setup. But still no proper solution.

Support team gives excuses of 5 mins to look at the ticket / talk to the engineers. Finally come up with sad response, the team is looking into it.

Arvixe is the WORST hosting company. The wait time is ridiculous and when you do get through to someone, they can’t help. All you are getting is a call center located aboard. My site has been down for over a day and counting (not to mention all the other times). And now when I reach their ‘support’ there are little kids screaming in the background. Their overseas call center must be located in a Chucke Cheese. I have been with them for years, but this past year is has gone from bad to terrible. Time to dump them.

Pros: no pros

Cons: cons - see my post.

My company had been with Arvixe for about five years. After they “upgraded” our server last month our web sites were down more than they were up. We have moved the hosting to another provider. Since then, I have spent two weeks trying to get a valid authorization code to transfer the remaining bit of involvement we have with Arvixe. Arvixe support is incompetent. They don’t bother reading about the problem and keep sending generic try again messages. I have filed complaints with the BBB and ICANN. The farther I can distance my company from Arvixe the better.

Pros: Competitive price

Cons: Support is worse than incompetent. After a recent server “upgrade” our web sites were down more than they were up. I don’t care what it costs. If your web sites are down there is a negative value.

I have been with Arvixe for a number of years and until recently, was fairly satisfied with them. The last several months have seen a steady decline in their ability to keep my website online. At this point, the site it down for some amount of time nearly every day. When I call, I get people who have no idea what they’re doing other than to open a ticket and push it to the Windows App team, whatever that means. They also promise to keep me informed as to progress via email. The problem is that my email is on the same server (Rosebloom) and is also down. It’s ridiculous. Don’t use them. In fact, run. Screaming.

Pros: none

Cons: too many to name

Never Ever pay Arvixe account!! worst ever!

Pros: NONE

Cons: Servers are more down that up! customer support.. there is none! arvixe servers have been hacked serveral times!!

AVOID!!!

the worst hosting services provider ever!!

If you create an invoice with fake name

arvixe will delete your account and steal your money

ask for a refund is a hardest and useless job.

Live support is a joke.

Pros: don’t get any

Cons: full of bad experience

This is one of the worst companies I have ever had to deal with - I recommend that you do not use them as your hosting service. Dealing with this company will make you appreciate good companies. Their web page states “contact us and you will experience the true meaning of customer service.” What a big fat lie or a joke on their customers!!! You are constantly on hold and they do not answer complaints or service tickets.

Their billing is not in accordance with the terms and agreements and just try to get their billing department to answer a call.

Pros: There are no pros - None. This is one of the worst companies I have ever worked with - I recommend that you do not use them as your hosting service.

Cons: Their web page states “contact us and you will experience the true meaning of customer service.” What a big fat lie!!!! You are constantly on hold and they do not answer complaints or services tickets.

Run as fast as you can. Been with Arvixe 5 years. Customer service was great until late 2014. Customer service is now literally non-existent. Constant server migrations and a data center migration left us without email for days twice all the while excuse after excuse. We will be moving from Arvixe ASAP. If you want customer service over the weekend, LOL, good luck. Three times for 30 minutes each time waiting on live chat with no response. Sent support ticket in on Friday. no answer. Replied two more times over the weekend. No response. Called Monday morning and waited 40 minutes on phone before getting someone with horrible VoIP from some distant land with dozens of people talking in the background. He absolutely refused to give me tech support telling me everything is handle by the ticketing system. We have major problems going on and we’re just not going to go back and forth with tech support via email. They give their new customers windows 2012 servers with SQL 2014 but refuse to upgrade their loyal PAYING customers who have been with them for years to new technology so their old customers languish on MS Server 2008 and SQL Server 2008. Heck I have SQL 2016 at home and the databases I build with it can’t even be uploaded or restored to a 2008 SQL server even targeting the database for SQL 2008. AS STATED RUN AS FAST AS YOU CAN. WE’RE DONE WITH ARVIXE!!!

Pros: None!!!

Cons: Everything is a con with Arvixe.

I was on hold for up to 3 hours on the phone. This is definitely the worst customer i have ever heard of. Please, do go with a different company.

Pros: There are none, the servers crash ever other day. You can tell that this company is not maintained.

Cons: Everything. I would never recommend this company to any one else, ever.