The user ratings to the right reflect the total rating score of all 5 VPS Hosting Reviews left by our readers.
DO NOT USE ARVIXE FOR WEB HOSTING! Whomever you choose as a hosting company, just make sure it is NOT Arvixe VPS. The horror stories I can tell you about their poor customer service, their very untalented support personnel, the long wait times to try to reach someone. They even recently disabled the ability to turn in a trouble ticket, for pete’s sake! Lack of reimbursement or remuneration for problems they caused, and on and on.
I have been in the computer industry since 1978 and have had a number of different web hosting companies for my business since 1996. I have a ton of experience in this arena, and I can say that by far, hands down, without a question, Arvixe is the WORST choice I have ever made. Go with Databank or CF Web hosting - any one but Arvixe!
Worst. Hosting. Service. Ever.
ARVIXE IS A IMPOSTOR, period.
NOTE: I am not sure this website is working with Arvixe or is neutral in this regard. I assume it is neutral. I have been with Arvixe for almost 3 years. Since they screwed up recently (know the story) I have had constant VPS server failures since past one year. As a semi retired I spent almost all my saving and it took over 1.5 year to complete the complicated coding of my website. exactly when I had no more money but ready to start my young/new business the trouble with Arvixe started. As example, since past 60 days I have had only about 6 days of running web site (all records are archived). I have lost: 1- My business (almost) 2- SEO rank (plus costs) 3- Customers 4- Reputation 5- My Money 6- My confident
ARVIXE IS AN IMPOSTOR, DO NOT DEAL WITH THEM.
The user ratings to the right reflect the total rating score of all 7 Cloud Hosting Reviews left by our readers.
After being with Arvixe for years I finally gave up with them. I had both BusinessClass and VPSClass subcriptions which both withing last 12 months are more suitable for hobbyist.
VPS used to be rock solid but nowadays is online maybe 50% of the time. Live chat went from stellar to a joke in less than 6 months.
Do your research if you are looking for a host and avoid anything which relates to EIG. Arvixe is perfect example of EIG’s skill of destroying a good hosting companies.
Cons: Support has no idea what they are doing Real uptime is around 60-70%, not 99.9% Live chat with support is useless
Horrible. Used to be good. Support is now horrible. They changed phone support to 9-5 then got rid of it all together. Their network goes down every month or two. We had their cloud server. Cancelled it and then they billed us for the extra ssd drive and then refused to refund the money. How they justify billing for a serverless ssd is unbelievable. We moved to liquidweb. 1000x better. Support by chat or phone is very quick and support personnel are knowledgeable and caring. This was true of Arvixe phone support if you waited an hour to speak to one. But that’s gone now. Also lots of billing issues. Clearly Arvixe was acquired and new owner is moving the business into cash cow mode. If you need support stay away from Arvixe. Go to liquidweb. We got a dedicated server that is far superior for the same price and vastly superior support.
Pros: Used to be good.
Cons: Slow servers. Abysmal support. Billing errors. Poor uptime.
ARVIXE is going down the hill. I started using their services a while ago (maybe 5 years ago) they were amazing, but recently they have gotten terrible. You call them, the rep says I cannot do anything, you chat with them they say I cannot do anything. So they create a ticket for you which takes for ever to get resolved. I asked to talk to the people responsible and the management team, the rep told me you have to email [email protected] I asked for a number, nothing! Apparently the company is becoming a virtual company now! No one cares about you, and no one is there to help you if you run into an issue. I have 2 services with them, a VPS and a Pro windows hosting account, but they just dont care about costumers! Stay away from them!
A couple of days ago I purchased the VPS Class package. Before I bought it, I asked Arvixe’s support team if they had servers on EU. Once I found out that there were servers on EU, I attempted to purchase a VPS package. However, during the buying stages, I wasn’t asked for server locations I wanted, so I initially set them on US servers. The pain began when I opened up a support ticket to migrate over to EU. Another ticket got opened on the issue by a support staff member. After a couple of hours, I was asked for my permission to have all data wiped.
I responded immediately and received a response telling me that my new service was on a provision queue and that the server would be ready shortly. It took over a day, and then I received an email asking for my permission to have the data wiped. My previous permission was somehow ignored or lost. I sent another approval, however the server status stayed stuck in setup. (At that point it should have been at provisioning). I then attempted to contact live support. For a really long time I never got the right answer. Maybe it was because it was the weekend. To make a long story story, the whole process took almost 3 days to be migrated over to EU.
Also, the EU server’s bandwidth appears to be weak. I didn’t ask to get a full refund since I don’t want to have to start all over with the setup. Arvixe seems somewhat overrated in my opinion.
My website is down a lot of the time. I hate to have to deal with all the hassles of moving my site, but I have decided it is time for me to go.
My email ip is blocked so much that it is tagged for spam. It’s been a big headache to get Comcast and other ISPs to unblock it.
It’s time for me to move someplace else.
The user ratings to the right reflect the total rating score of all 1 Reseller Hosting Reviews left by our readers.
Arvixe used to be a great company with great service. We as an Internet Service Provider in California are just waiting on deploying our own in-house server to finally get rid of Arvixe once and for all. Too sad to see good companies going down the hill. Their support is terribly awful like many other reviews say.
- PROS: Uptime.
- CONS: Non-existing support.
The user ratings to the right reflect the total rating score of all 1 Dedicated Hosting Reviews left by our readers.
I’ve been with Arvixe for several years, and while they were good in the beginning, I’ve recently had to cut ties due to their complete and utter incompetence. The price of their service is good, but you ultimately pay for it.
I’ve had slow/completely unhelpful ticket responses before, and even had a customer service agent tell me that they’d complete an action on my account that they never did (I had to go back a second time to another agent to have the problem fixed), but last month I reached the breaking point. I had my yearly hosting renewal coming up for a business that had closed, so two weeks beforehand I went in to my account to close things down only to find that my credit card had been charged earlier than they’d previously indicated it would. I was very willing to be reasonable and allow them to rectify this mistake, but unfortunately all I received was a maddening back-and-forth of canned responses telling me that they wouldn’t provide a refund and that all they’d do was give me a ‘credit’ on my account for future purchases. Considering how helpful they’ve been thus far, I had absolutely no interest in any more of their ‘services’. Now I’m out $60 for a year’s worth of hosting.
Bottom line: look elsewhere. There are plenty of other services that provide much better customer care than this. I wouldn’t waste your time or patience trying to deal with this company.
Frequently asked questions
Is there a money-back guarantee? If so how long?
Yes, Arvixe offers a 60-day money-back guarantee for new shared hosting accounts. Refunds are available for hosting costs only, with add-ons such as domain registrations or SSL certificates specifically excluded. Any claim must be made within 60 days of opening your hosting account with Arvixe.
Jonathan Griffin Editor, SEO Consultant, & Developer.
Jonathan Griffin is The Webmaster's Editor & CEO, managing day-to-day editorial operations across all our publications. Jonathan writes about Development, Hosting, and SEO topics for The Webmaster and The Search Review with more than nine years of experience. Jonathan also manages his own SEO consultancy, offering SEO developer services. He is an expert on site-structure, strategy, Schema, AMP, and technical SEO. You can find Jonathan on Twitter as @thewebmastercom.