Bluehost Reviews

Read our expert opinion of Bluehost, along with unbiased reviews from 9 real users

Like so many other web hosting providers purchased by EIG, a great web host has been turned incredibly bad. Check out the rating over time graph in the review dashboard, and you will see a clear contrast when our user reviews turned from high praise to outright disgust.

We first took note on how bad things had become, after the Arvixe migration debacle (another company that EIG bought), and how there was a total break down in the support provided by Arvixe, lost files, broken website resulting in the sacking of the majority of the Arvixe staff. This seems to be the breaking point of many EIG brands.

They are known mainly for their shared hosting, they have become a household name for those hosting WordPress sites thanks to their endorsement by WordPress as their no.1 recommended host. After reading this Review we recommend reading the User Reviews at the end of the article, as well as our News Articles that will give further insight to the company and it's features.

In the last couple of years they have expanded its range of services to include VPS and dedicated plans, but what excites us most of all is their new Pro plan, which essentially provides supercharged WordPress hosting for significantly less money than if you were to upgrade at another host to a faster VPS plan.  We think their Pro plan for $19.99 per month will end up being popular among those who want that extra performance and reliability. Of course, this is conditional on them getting their support department in order.

Editor's note: We hate to be negative about hosting providers, especially when we have past dealings with them, but for the time being we recommend you avoid EIG owned hosting providers. Fortunately, you can filter out all EIG-owned hosting providers in our Hosting Review tables.

Bluehost key points

Platform

Linux

Control Panel

cPanel

Server Location

US

Developer features

Ruby on Rails

Expert Opinion

Bluehost Shared Hosting Review

Bluehost Shared Hosting Plans

Basic Plus Prime GoPro
SPACE 50 GB 150 GB Unlimited Unlimited
TRANSFER Unlimited Unlimited Unlimited Unlimited
WEBSITES 1 10 Unlimited Unlimited
Email Storage 5 x 100 MB 100 x 500 MB Unlimited Unlimited
FREE SSL No No No Yes
Dedicated IP No No No Yes
SpamExperts No Yes Yes Yes
Free Domain Yes Yes Yes Yes
Backups No No Yes Yes
PRICE $4.95 $6.95 $6.95 $13.95

Our Bluehost Shared Hosting Review

Pro's

  • WordPress Hosting - WordPress is indeed one of the more popular blog services with it’s content management and software. They are one of the many companies recommended on WordPress.org. As a result, software installation can be done very easily with only a few clicks needed.
  • Great Upgrade path - With the recent addition of its Pro, VPS, and dedicated plans there is an excellent upgrade path available.  In fact, it has one of the cheapest upgrade paths available, with their Pro plan (supercharged WordPress Hosting), and very affordable VPS plans.
  • Open Source Hosting - Open source software has become insanely popular with several other sites using it. They are one of them, and when chosen as your Web Host, you have access to myriads of great products along with your hosting account with just one click.
  • Unlimited Domain s -This gives you the ability to add as many accounts as you desire. The different domains all have their separate files, and it doesn’t cost extra for these domains either.
  • E-commerce - Gives you the ability to earn and increase your finances through your website just by selling your products on online shopping software sites. The payoff for doing this is that it increases the professionalism you want to have with your site as well as boosting your confidence.
  • Customer Support - This is truly where they shine. They pride itself on excellence in customer support/service and it is shown with the amount of awards that they have won. Customer support team is well-trained, friendly, and approachable when clients need help solving problems or complaints.
  • cPanel - They have quite an advanced cPanel with their web hosting. The cPanel is very easy to use and offers a wide variety of tools and features to enhance your experience. Some features include : mail management, file management, database management, and domain management just to list a few.
  • Integrated Cloudflare - We are a big fan of CloudFlare, especially when a host is geared up to providing a one click install via the control panel.  You can read more about CloudFlare here .

Con's

  • 3 Year Signup period required for the best deal - It is quite a commitment to join and get the best deal.  Fortunately, they are one of the few companies that is a safe bet when it comes to knowing they will be around and still giving a great service in 3 years time.  However, they have an anytime money back guarantee, so if you cancel after the first 30 days (full refund within 30 days) they will refund the remainder of the hosting fees.
  • A customized version of cPanel - Because they use a highly customized version of cPanel, you will not be able to transfer your cPanel to another host.  Your website will have to be moved manually.
  • Many complaints about their support - Some reports indicate that initial response times are counted in days, not hours.

Bluehost Shared Hosting Review

Editor's Expert Opinion

Do we recommend Just Host? No.

There are just too many reports of bad service, slow support and unreliability among EIG hosting providers as a whole. 

We don't say this lightly; Avoid this web hosting provider.

Our old verdict is below - If they can just sort out their support department, this might just become relevant again.

They have made a name for itself, being the recommended hosting provider by WordPress for its sites.  They have taken great strides to increase its range of services, now offering supercharged WordPress hosting, VPS and dedicated servers.  We must admit that in the past we did not give them enough credit for the service it provides, but the more we hear about Bluehost, the more we think it is one of the best hosting providers out there.

We are glad to say, that whilst a little more expensive if you don't sign up for three years, it is well worth that investment.  They are run by an extremely talented and experienced group and will be around for a long time.  Not only that, they are on the cutting edge offering supercharged hosting for WordPress in an area that is increasingly becoming more popular.

Our Review would have resulted in a recommendation had it not been for the highly customized version of cPanel.  However, if that doesn't worry you, then we would still recommend them as a hosting provider.

Did you know that Justhost is run by the same company, has the same support and management team and has all the same features at a vastly reduced price? See our Justhost Review to see what they had to say when we queried it with them.

Bluehost Frequently Asked Questions

What people are saying

Find out what people are saying about Bluehost below, or alternatively, if you have experience with them yourself, feel free to leave your review.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Some other features recently introduced :
– no email tech support available, chat is a joke, waiting time 30-50 minutes, closed by operator before issue solved, rude and arrogance service
– removed email filtering forced user to buy their spam software. Suddenly our company started to receive 150- 200 spam messages.

In addition, very frequent server down. No any messages available about the issue, no any word of explanation.

Definitely for the business use. Definitely untrusted service.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.0
Support
8
Features
8
Speed
8
Uptime
8
Value
8

I had been a very satisfied customer for right around 4 years. I was hosting several low traffic websites on Bluehost’s shared web hosting platform, with very few issues. Suddenly, all of my websites began experiencing very severe lag issues. Even fetching very simple tech space pages would take roughly 5 to 30 seconds. This may have in fact been partly due to a new site launch that we had performed using WordPress with DAP (Digital Access Pass) and also OptimizePress, but honestly I highly doubt it. At first, it was an intermittent problem for which I reached out to customer service. The only thing that they have been able to tell me is that my service was being throttled. They gave numerous tips and tricks on how to optimize websites and databases, but even after I asked multiple times, they have still been able to tell me exactly why my account was being throttled in the first place. Traffic is not been anywhere near high enough to result in me using up all of the bandwidth available on the account, and there haven’t been any processes running, according to the cPanel. If it was a matter of too much memory being used, I’m unable to see that through the cPanel, but it has never been brought to my attention by the support department.
Since I ran into so many issues, I decided to switch over to SiteGround shared hosting. Since making the change, all of the problems that I was having with my sites have disappeared entirely. There has been no optimization done to the websites, the only thing that I actually did was moved all of my domains, files, and databases over to the new hosting at SiteGround. Currently, my load times are much faster than they ever happen to be on BlueHost and I’m seeing almost no downtime for any of my sites whatsoever.
While I enjoyed my time with BlueHost immensely, I think that perhaps their new ownership has lost their ability to provide quality customer service and hosting.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.4
Support
9
Features
8
Speed
8
Uptime
8
Value
9

They are one of the leaders in the hosting business. I decided to give them a try after being locked into a another hosting service in which I will not name. Lets just say, they left something to be desired. The customer support was absolutely atrocious. Whenever I needed them, they would let the ticket remain open for days on end. Finally, I had enough of them and desired to seek out a better option (hopefully).

Thankfully, I was pointed in their direction due to my friend using them and having a great experience. I had heard that before from my previous host and one of my friends. So I didn't really expect much. But after using them for the last 3 months and having numerous questions answered almost immediately, I honestly saw that they are one of the good guys in the industry. They did everything that I wanted out of a hosting service and I would have to say that they are very good at what they do.

I have not experienced any down town since switching over from my previous service. That was a huge change for me as my other host had me down more than 15% of the time. Also, they gave me a lot of credit when signing up to utilize Google Adwords.

All in all, I would recommend switching to them if you are tired of dealing with horrible hosting companies and having tons of billing issues. I haven't had one billing mishap since switching and everything has been smooth sailing. I for sure will be sticking with them when my hosting service plan ends because my experience has been extremely positive - to say the least. If you are in need of a new hosting provider, I would say absolutely go for it.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

About 4 months ago, I made the decision to leave my (at the time) current hosting service. They were a decent service, but I began to experience a lot of problems with them when it was about time to renew. I decided not to stick with them due to the persistent billing issues I was having.

I was in search of the top hosting providers and I came across this one. I had heard of them before, but I never really dug deeper. It turns out that not only are they an extremely well known and well respected hosting company, but they are also one of the least expensive hosting companies out there. Needless to say, I was excited but a little reserved. I knew that hosting companies typically are great until they get your money.

As time past by, I realized that I never had to deal with any type of billing issues, or any type of down time at all. In fact, things were so smooth that I had forgot who my hosting provider was at one point. I simply never needed to access the account or ask any support questions because everything was working as expected.

Needless to say, I am writing this review to let others know about the amazing experience that I have had with them. Honestly, I have never experienced such a smooth hosting company in terms of support and actual performance. Not only do they keep your website up, running, and in business, but they also have an excellent support team. I remember it took me less than a couple hours to get everything transferred over and rolling from my previous hosting company. All in all, I would recommend them over just about nay other hosting company out there. They are that good.

Review type: Shared Hosting

Overall review score

Recommended: No

5.2
Support
5
Features
1
Speed
5
Uptime
10
Value
5

What the hell is this host! Go to install WordPress and get redirected to some third party site to install everything. What happened to the free solution like Softaculous. I don't know whether to continue and try to figure all this out, or just refund and find another host that is more "normal"!!!! I don't need any fancy third party site trying to sell me themes or anything like that. I want a quick 20 second solution to install what I want. Not impressed at all, and first impressions count for alot in my book.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.0
Support
8
Features
8
Speed
8
Uptime
8
Value
8

I have had very few problems lately (which contrasts to several long downtimes at the beginning of the year) so Bluehost seems to have got their act together a fair bit. I can only give them a 3 star rating at this time, but hopefully they will continue to get my trust back from all the issues at the beginning of the year. My current hosting expires in a few months, and I will most likely look around. Seems to be great details when moving to a new host, so will probably take advantage of this.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.0
Support
8
Features
8
Speed
9
Uptime
10
Value
10

Went to bluehost for a mix of Wordpress and custom sites. So far have been impressed. I was hoping I could use more than one instance of services such as cloudflare without paying a la carte, but I can't really complain with the pricing being as low as it is.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
8
Speed
8
Uptime
10
Value
10

I like BlueHost as well, While no hosting company can actually offer unlimited band width, They are really is doing a good job trying to. I'm hosting a high traffic (6000+ unique visitors a day) blog, and not for once have they complained.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.0
Support
8
Features
8
Speed
8
Uptime
8
Value
8

They are great choice for anyone looking to host a website or two. They are reliable, affordable, and they have integrated cloudflare, which is great if you are looking to build a popular website on a shared hosting account.

Check out our top user-rated host: SiteGround
Need help choosing a hosting provider?
Check out our top user-rated host: SiteGround