Hostmonster Reviews

Read our expert opinion of Hostmonster, along with unbiased reviews from 10 real users

Hostmonster is one of the older brands owned by EIG, and due to evidence of very poor support and reliability at some of the more recent brands they have purchased we do have some concerns about any company owned by them.

We first took note on how bad things had become with EIG brands after the Arvixe migration debacle (another company that EIG bought), and how there was a total break down in the support provided by Arvixe, lost files, broken website resulting in the sacking of the majority of the Arvixe staff. Other brands that had to pick up the pieces of that debacle have similarly suffered. We do not know the extent to which the Hostmonster team is involved, but we would recommend exercising extreme caution.

It appears that some time in 2006, the Hostmonster brand as you currently understand it, was born. This is when the official Hostmonster Logo, website, and website text seems to have been created, and despite a redesign of the website making it more modern has remained largely unchanged. The company advertises that they have been running since 1996, but appears to be under slightly different services. You can read more about this here.

While we have only provided a very brief review of their hosting, it is worth checking out the Hostmonster Reviews left by our readers at the end of this article.

Editor's note: We hate to be negative about hosting providers, especially when we have past dealings with them, but for the time being we recommend you avoid EIG owned hosting providers. Fortunately, you can filter out all EIG-owned hosting providers in our Hosting Review tables.

Hostmonster key points

Platform

Linux

Control Panel

cPanel

Server Location

US

Developer features

Ruby on Rails

Expert Opinion

Hostmonster Shared Hosting Review

Hostmonster Shared Hosting Plans

Editor's Note: This review requires updating. Please see our views in the Introduction above \ conclusion below about why we recommend you avoid Hostnine.

Hostmonster offer mostly unlimited hosting plans, with just a few variations between them, notably if you want a dedicated IP and SSL then you will need their Business Pro plan.  Their Plus plan includes a Global CDN and SpamExperts (great for stopping spam emails) for one email.  The Business Pro Plan includes domain privacy, two spam experts dedicated IP as well as SiteBackup Pro and more resources (high performance).

It should be noted that no host is "truly" unlimited, and there are limitations contained in their terms and conditions stating that the disk usage may only be used for web files, active email, and website content. They will also monitor for excessive use of CPU and other resources, and as you can imagine the definition of this is a little ambiguous.

Basic Plus Prime GoPro
SPACE 50 GB 150 GB Unlimited Unlimited
TRANSFER Unlimited Unlimited Unlimited Unlimited
WEBSITES 1 10 Unlimited Unlimited
Email Storage 5 x 100 MB 100 x 500 MB Unlimited Unlimited
FREE SSL No No No Yes
Dedicated IP No No No Yes
SpamExperts No Yes Yes Yes
Free Domain Yes Yes Yes Yes
Backups No No Yes Yes
PRICE $4.95 $6.95 $6.95 $13.95

Summary

PROS:

  • Integrated Cloudflare - We are a big fan of Cloudflare. You can see a detailed tutorial on how to integrate this with WordPress alongside W3 Total cache here .
  • Great Upgrade Path - With the recent addition of its Pro, VPS, and dedicated plans there is an excellent upgrade path available.  In fact, it has one of the cheapest upgrade paths available, with their Pro plan (supercharged WordPress Hosting), and very affordable VPS plans.
  • cPanel - While they use cPanel with their web hosting, it has been customized to remove the standard backup functionality. The cPanel Control Panel is very easy to use and offers a wide variety of tools and features to enhance your experience. Some features include mail management, file management, database management, and domain management just to list a few.  We particularly like cPanel as many hosts will offer free migration if you use this.
  • Free Weebly Sitebuilder - They advertise a free Weebly Sitebuilder, although this is subject to restrictions, such as six pages among.  For a full functionality, you will have to pay $8.99 pm or $2.99 for E-commerce.  Weebly is activated from the cPanel.
  • Sitelock - They offer a limited version of Sitelock for just $1.99 per month that only includes the scanning component.  This is good value.
  • Search Engine Jump Start - for just $1.25 per month which we believe includes an SEO E-Book and some SEO Tools.  The company behind it is run by the parent company EIG, and they offer a broad range of more expensive SEO services.  We suspect if you purchase this they will try to upsell other services.

CONS:

  • No Monthly payment option -You have to pay for a year upfront. Not good if you like to have a monthly payment option, even if paying monthly can be quite expensive anywhere.  For best savings you are recommended to pay for at least a year.
  • 3 Year Signup period required for the best deal – It is quite a commitment to get the best deal as you need to sign up for an extended period.  Fortunately, they are one of the few companies that are a safe bet when it comes to knowing they will be around and still giving a great service in 3 years time.  Also, they have an anytime money back guarantee. If you cancel after the first 30 days (full refund within 30 days) they will refund the remainder of the hosting fees as a credit to your account.
  • A customized version of cPanel - Because they use a highly customized version of cPanel, you will not be able to transfer your cPanel to another host.  Your website will have to be moved manually.

Hostmonster Shared Hosting Review

Editor's Expert Opinion

Do we recommend Hostmonster? No.

There are just too many reports of bad service, slow support and unreliability among EIG hosting providers as a whole. 

We don't say this lightly; Avoid this web hosting provider.

Hostmonster Frequently Asked Questions

What people are saying

Find out what people are saying about Hostmonster below, or alternatively, if you have experience with them yourself, feel free to leave your review.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

I have been with host monster for 10 years. Up until about 7 months ago they were great. However now they are something out of a horror story.

I host very large sites with them and i literally have about 7 days of down time each month and they really could care less. Their support is a joke. They transfer you to person after person who tells you the same thing… that they dont know what the problem is and that it will be fixed soon (soon = days). If you have even a semi serious website that earns any income you know how bad that is.

The last straw for me probably tops the worst of the worst stories you have heard about them. One day all my sites went down at the same time. checking my cpanel it said i had run out of space. well looking at my drive i had more than enough space. so i contacted tech support and they told me that the extra data i pay for every month for the past year was never added! They said there was a bug in the system that prevented it from being added (BS). So they said it will take 3 days to fix and that i should contact billing if i wanted to get a credit for the years worth of payments that were for a service they never gave me. fast forward to a day later when i was actually able to get the so called “billing supervisor” on the line that all the billing people said i needed to talk to. After reviewing the account they confirmed that i had been paying for a service that they never provided and that the cause of my sites (and money lost from down time) was their fault. However they were not the one that i needed to speak to and that they would send the information to a person higher up. then they asked for an email to contact me at …..(Blood boiling) i said i dont have one because my main email is attached to the sites that you messed up and are currently down, so i cant even access my email. after that she said well there is nothing we can do for you and immediately sent the call to some survey about call quality and if i would recommend hostmonster.

Here is my recommendation of host monster. If you value your business and your sanity run away from this company and never look back. Also do your research about other companies as they own several other hosting companies and you will just be getting the exact same service.

Review type: Shared Hosting

Overall review score

Recommended: No

2.4
Support
2
Features
5
Speed
1
Uptime
2
Value
2

Previously Hostmonster was very good, but about 5 months ago they have steadily gone down hill. With regular and lengthy outages occurring to my site. When i try to find out why I just get told that it will be forwarded to someone else who will let me know ... but that never happens. I have asked for compensation for the time my site has been down and the fact that they quote an up time of 99% (which is nowhere near the case) and after 6 days now I have still not received a reply.

Unless they come up with some very good answers and some compensation i am cancelling my hosting with them and moving to someone else.

Pros: Was once good.

Cons: Numerous.
Increasing number of down times
Often lengthy down times
Poor communication

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

I can't even get to the CPanel. If you call you may get one of their "tech" people who claim you need their Super X service to even do Y. It's way past the point of being ridiculous. They were really good until they were bought out by BlueHost.

Pros: Not much: I suppose it isn't run by ISIS

Cons: Constant upsells for everything.

Review type: Shared Hosting

Overall review score

Recommended: No

4.6
Support
2
Features
2
Speed
6
Uptime
8
Value
5

I have been with Hostmonster for a long time, and have hardly had any reason to complain about them. The service was great, and I thought it was excellent value. However if I look back over the last 18-24 months it seems like a different company. The support wait times have been long, and the techs don't seem to be as helpful or knowledgeable as they used to be. Furthermore, they constantly try to upsell a new feature or package and it is almost as if I am talking to sales.

One of the worst issues has been the email deliverability probably caused by all the spammers that sign up to them. I have issues with emails being blacklisted and I had to use personal gmail accounts because it is so bad. Definitely time to shop for a new host.

Review type: Shared Hosting

Overall review score

Recommended: No

3.0
Support
3
Features
3
Speed
3
Uptime
3
Value
3

I have been with Hostmonster for a number of years and at the beginning the support was great, fast and they seemed very knowledgeable. My views have change now though as all the issues seem poorly resolved with tickets ignored or have dumb answers such as read the help section. The most recent chat conversation was awful as they had no idea what I was talking about, and even verging on rude. Whatever you do do NOT sign up with Hostmonster. I would love to know what went wrong with them

Review type: Shared Hosting

Overall review score

Recommended: Yes

7.8
Support
8
Features
8
Speed
8
Uptime
8
Value
7

A few months ago I decided that I needed to start earning more money, so I thought that starting my own online business would be a good idea. I knew that I needed my own site if I wanted to avoid a lot of problems, so I started looking around for a good hosting service. I looked at a number of different companies, and then I learned about HostMonster.

They seemed like they were offering a good deal, so I decided to take the plunge and sign up with them. They made it very easy to create my site. I was able to register my own domain name and get my site up and running within a few hours.

I do not have a lot of experience with web design, so I was a little worried that I would find it too difficult to create a site. However, they made this job a lot easier. They gave me all of the tools that I needed to create a functioning website. It may not have a lot of bells and whistles, but I did not really need a lot of fancy features.

Their pricing is also quite competitive. I even was able to qualify for a discount off of the first six months. This made my hosting costs very affordable. Even after the price goes up, it will still be very reasonable.

So far I have had no real complaints about my experiences with this company. I have not had any unexpected downtimes. On a couple of occasions, they have had scheduled downtimes, but they have given me plenty of advance warning, and these have been late at night on the weekends.

I would definitely recommend this service to anyone who is looking for a hosting company. They seem to offer all I could need.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.8
Support
10
Features
10
Speed
10
Uptime
10
Value
9

Hostmonster might be one of the best known hosting sites, but I feel like there is a good reason for that. I have never had anything but a positive experience with their service. I've gone through a lot of different hosts trying to find something that works within my budget.

I have a few sites here and there, mostly projects I'm trying to get off the ground. Because of this I don't want to pay a huge amount for hosting. I found that hostmoster allowed me to have my sites up for a reasonable rate so I gave them a chance. I'm really glad I did because everything has been amazing ever since.

First the up-time is amazing. I rarely ever go to work on something and find myself without the ability to access whatever I want. This makes it easy to work on those ideas I get at 3am. I also feel it is really important because I work a weird schedule and when I have time to work on projects I don't want to wait.

Secondly they have really good plugins. Wordpress is really easy to use which makes moving from idea to idea really easy. I actually find myself using more plugins because they sound interesting. This makes my life a whole lot easier because I don't have to do as much by hand.

Their customer service is amazing. They seem really dedicated to making sure my identity is protected as well. I guess this might be frustrating if I was in a hurry when contacting them but as it stands I feel comforted. I feel like I can trust them with my information.

Overall the company gets 4.5 stars from me. I feel like I will stay with them for a really long time. I also think that they will keep getting better making them a better choice over time.

Review type: Shared Hosting

Overall review score

Recommended: No

5.6
Support
4
Features
6
Speed
4
Uptime
8
Value
6

I have used Hostmonster for webhosting for some time, but it was only when I moved to a different host (SiteGround) that I realized what I was missing out on. The support tickets can sometimes take quite a few hours to be responded to, and the speed is pretty slow.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.0
Support
8
Features
8
Speed
8
Uptime
8
Value
8

I have used several hosting companies over many years but hostmonster has been the best for me. I just love their quick live help support which means that - most of the time I can get a response within minutes! I have never waited more than half an hour either which is really good. Ticket support system also has a good turnaround, and after 5 years of hosting with them they have never failed to help me out with any technical issues I've had... and there were many because I started out as a novice website developer.Cpanel is also easy to use and is packed with features including '1click installs' which saves you uploading numerous files. I certainly think that they are underrated and deserve more recognition as a 'great value for money quality hosting company'. PS. I am not affiliated with them in any way... just an appreciative customer that likes to give credit to companies where its due.

Review type: Shared Hosting

Overall review score

Recommended: Yes

7.8
Support
7
Features
8
Speed
8
Uptime
8
Value
8

Never had any problems with them, but also very interested to just read that it is run by the same team that runs Bluehost, which I have heard some good things about. The support team have always dealt with any issues promptly when I telephone their support line, and apart from a couple of hiccups uptime has been pretty good also. I would definitely recommend people go with them.

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