Just Host Reviews

Read our expert opinion of JustHost, along with unbiased reviews from 12 real users

Like so many other web hosting providers purchased by EIG, a great web host has been turned incredibly bad. Check out the rating over time graph in the review dashboard.

Just Host as a brand first came into life back in 2008, being owned by UK entrepreneur Chris Phillips (who owned at the time other brands such as Dot 5). Over time, Just Host started to suffer from a bad reputation for slow servers among other things, but our Just Review will focus on its current ownership by EIG, who purchased it around 2010.

It is quite interesting that around the time the sale to EIG was discovered users noticed a significant speed increase in their websites. That being said, this was some time ago (2010), so much can happen in that time, and indeed the last year or so has been a disaster for many EIG brands.

We first took note on how bad things had become, after the Arvixe migration debacle (another company that EIG bought), and how there was a total break down in the support provided by Arvixe, lost files, broken website resulting in the sacking of the majority of the Arvixe staff. 

Unfortunately, the policy of EIG to move all their ticket support to India has, and unfortunately, still is a disaster.

Editor's note: We hate to be negative about hosting providers, especially when we have past dealings with them, but for the time being we recommend you avoid EIG owned hosting providers. Fortunately, you can filter out all EIG-owned hosting providers in our Hosting Review tables.

JustHost key points

Platform

Linux

Control Panel

cPanel

Server Location

US

Developer features

Ruby on Rails

Expert Opinion

Just Host Shared Hosting Review

Just Host Shared Hosting Plans allow a choice between Linux and Windows.

Basic Plus Prime GoPro
SPACE 50 GB 150 GB Unlimited Unlimited
TRANSFER Unlimited Unlimited Unlimited Unlimited
WEBSITES 1 10 Unlimited Unlimited
Email Storage 5 x 100 MB 100 x 500 MB Unlimited Unlimited
FREE SSL No No No Yes
Dedicated IP No No No Yes
SpamExperts No Yes Yes Yes
Free Domain Yes Yes Yes Yes
Backups No No Yes Yes
PRICE $3.86 $4.64 $10.85 $23.26

Just Host is run by the same people that run Bluehost

As a result of the purchase by EIG, Just Host is now run by the same people who run Bluehost (and also Hostmonster), and you will see that the feature list is the same on both websites.  They have suffered in the past with a poor reputation before its acquisition, and thus the company behind Bluehost has tried to turn this around.  The upshot with this is that you get the same service as Bluehost, with all Bluehost's features at a lower cost.

We somehow didn't believe when we started looking into them how the same features could be offered at such a low price, so we opened up the Live chat and asked them:

(10:35) [Cynthia L.] Hi there! Thank you for contacting Sales today! How can I help you?(10:35) [Jonathan] hi(10:35) [Jonathan] I was wondering what the difference is between you and Bluehost, as I know you are both run by EIG, and it seems you have the same feature list on your website(10:36) [Jonathan] Is there a reason you are much cheaper than Bluehost?(10:36) [Cynthia L.] We are the same company. Just slightly different pricing since their reputation from their last owner was suffering quite a bit(10:36) [Jonathan] ah(10:37) [Cynthia L.] But the hosting is the same, along with all of the features!(10:37) [Jonathan] so Just Host is a good deal then?(10:37) [Cynthia L.] Yes it really is.(10:37) [Jonathan] Great, thanks for your help with this

That being said, regardless of our opinion it is worth checking out what our readers had to say with their Just Host Reviews at the end of this article.

The Plans \ Features

They offer three different plans, ranging from $2.50 per month to $9.95 per month when purchased with our Just Host Coupon.

justhost plans

Starter Plan

As you can see, this plan is limited to just one website, and 100GB disk space (which for one website is more than enough). One thing that you may not like is the 500MB limit per email account, but this is not an uncommon restriction. The only real feature (if you are based in the US) is the $50 worth of marketing offers (i.e. Google AdWords). Other than that the plan is quite limited.

One thing that is probably very important is that backups are not included in this plan. If you want nightly backups, then you will be able to add this during the sign-up phase at a cost of $1.99 per month. We will discuss more about this later.

Plus Plan

For just a couple of extra dollars, you can get unlimited websites, disk space, bandwidth and email storage. While they advertise "unlimited," you should check their terms and conditions because in reality whatever resources you use must be used in connection with your website. Therefore, you won't be able to store images or anything else that is not on a live website.

PROS:

  • WordPress Hosting — WordPress is indeed one of the more popular blog services with its content management and software. They are one of the many companies recommended on WordPress. As a result, software installation at Just Host can be done very easily with only a few clicks needed.
  • Great Upgrade path — With the recent addition of its Pro, VPS, and dedicated plans there is an excellent upgrade path available.  In fact, it has one of the cheapest upgrade paths available, with their Pro plan (supercharged WordPress Hosting), and very affordable VPS plans.
  • Open Source Hosting — Open source software has become insanely popular with several other websites using it. Bluehost is one of them, and when chosen as your Web Host, you have access to myriad great products along with your hosting account with just one click.
  • Unlimited Domain s -This is a very important asset as it gives you the ability to add as many accounts as you desire. The different domains all have their separate files, and it doesn’t cost extra for these domains either.
  • E-commerce — Gives you the ability to earn and increase your finances through your website just by selling your products on online shopping software websites. The payoff for doing this is that it increases the professionalism you want to have with your website as well as boosting your confidence.
  • Customer Support — This is truly where Bluehost shines. Bluehost prides itself on excellence in customer support/service, and it is shown with the amount of awards that they have won. Customer support team is well-trained, friendly, and approachable when clients need help solving problems or complaints.
  • cPanel — Just Host has quite an advanced cPanel with their web hosting. The cPanel is very easy to use and offers a wide variety of tools and features to enhance your experience. Some features include mail management, file management, database management, and domain management just to list a few.
  • Integrated CloudFlare — We are a big fan of CloudFlare, especially when a host is geared up to providing a one click install via the control panel.  You can read more about CloudFlare here, and gain a glimpse of how this can speed up your website with our W3 Total Cache and CloudFlare tutorial.

CONS:

  • 3 Year Signup period required for the best deal — It is quite a commitment to join Bluehost and get the best deal.  Fortunately, Bluehost is one of the few companies that is a safe bet when it comes to knowing they will be around and still giving a great service in 3 years time.  However, they have an anytime money back guarantee, so if you cancel after the first 30 days (full refund within 30 days), they will refund the remainder of the hosting fees.
  • Unfriendly cPanel customization — To be honest if it weren't for this point, we would probably have given them a much higher rating.  What they have done is to customize their CPanel, and make it a mess for other hosts trying to import it.  This is particularly relevant if you ever want to move your website in the future and want to transfer all your emails and other configurations.  Primarily, other hosts will offer free transfers for people that use cPanel.  On the face of it, you think great, that's easy, ... but, in reality, the new host will just turn around and state that they cannot do the transfer because of the customized cPanel.
  • Terrible support — We believe that most, if not all EIG brands are currently suffering from extremely slow support, with response times counted in days or weeks, rather than hours.

Just Host Shared Hosting Review

Editor's Expert Opinion

Do we recommend Just Host? No.

There are just too many reports of bad service, slow support and unreliability among EIG hosting providers as a whole. 

We don't say this lightly; Avoid this web hosting provider.

Just Host Frequently Asked Questions

What people are saying

Find out what people are saying about Just Host below, or alternatively, if you have experience with them yourself, feel free to leave your review.

Review type: Shared Hosting

Overall review score

Recommended: No

3.6
Support
1
Features
6
Speed
4
Uptime
5
Value
2

There is a reason why the positive reviews of JustHost over the internet are always many years old. It’s because this was a company that offered a good service in the past. Not in the last years. They have been facing quite a bit of spams and slow-downs. But the worse things happened to me int he last month. Keep reading, it will worth it, since I will save you future trouble.

After 7 years being a loyal costumer, last month my account was shutdown due to a payment being late. No problem, I contacted JustHost and asked if my data could still be recovered, since I was contacting in the last day of the deadline for the shutdown. In a chat session, support said that yes, they could. I paid for a month to see it that would be true. Nothing happened. I contacted the chat support again and informed the situation. The attendant said that no, actually all my files have been lost. I got upset, naturally. But in the middle of the session, the chat went offline. No problem, I tried a third time and after insisting on the situation, a senior specialist told that the information was incorrect: my files could be restored and in fact they were restored quite quickly to my File Manager within my CPanel.

However, my websites did not come on-line again. I did yet another fourth chat with the support team. I was told that I should only wait for the DNS addresses to be updated. Sure, I waited. After seeing that nothing happened, I tried another chat a day later. I was told the same thing again. Now, a month after that, and with yet another month paid, my sites are still offline. Guess what: today I did try another chat. I waited 20 minutes for an attendant to reply. Then, after 2 hours – yes, two hours – of chatting and waiting, I was told that my databases were missing! Yes, all my data gone. The attendant said he/she would search if there was a backup. Notice: “IF” there was backup – and I’ve been paying for that! At such point, my chat session crashed. What did I? Tried another chat session. This time a new attendant replied quickly, but took another 1 full hour to get to the same point where I was in the previous chat. He/she went even further and said that there were no databases associated to my account since before July 27th.

How can that even be possible? It seems that I was either 1) lied to when someone from the sales department said in July that if I paid the subscription the data would be restored; 2) lied to when told that my files and data were restored and that I should only wait for DNSs to be updated or 3) the support team of JustHost did recover my files but forgot to recover my databases! Please, I urge you to clarify which is the case. This treatment is absurd, fairly offensive I already contacted a lawyer in order to take legal actions against JustHost.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

JutHost will play with your credit card(i can prove it legally of course and they know what I'm talking about)- in UK we call these kind of people FRAUDSTERS and also nothing will ever work properly. JustHost is too expensive and their support team are clueless, so your stuff will never get straighten up EVER!!!
My email hasn't been working for almost 2 years...i just gave up of keep talking to them and basically waste my time. Many of their support team can't even spell nor speak english. I mean its absolutely ridiculous. Bur listen to this: I will do anything & everything possible to take them down. That's my promise to you! Might also help to google me (Cornelia Crisan) and understand how persistent & determined I am! Until then just try AVOID Justhost.

Pros: JutHost will play with your credit card(i can prove it legally of course and they know what I'm talking about)- in UK we call these kind of people FRAUDSTERS and also nothing will ever work properly. JustHost is too expensive and their support team are clueless, so your stuff will never get straighten up EVER!!!
Stay clear !!! Run!!!

Cons: JutHost will play with your credit card(i can prove it legally of course and they know what I'm talking about)- in UK we call these kind of people FRAUDSTERS and also nothing will ever work properly. JustHost is too expensive and their support team are clueless, so your stuff will never get straighten up EVER!!!
My email hasn't been working for almost 2 years...i just gave up of keep talking to them and basically waste my time. Many of their support team can't even spell nor speak english. I mean its absolutely ridiculous. Bur listen to this: I will do anything & everything possible to take them down. That's my promise to you! Might also help to google me (Cornelia Crisan) and understand how persistent & determined I am! Until then just try AVOID Justhost.

corneliacrisan.com

Review type: Shared Hosting

Overall review score

Recommended: No

2.0
Support
1
Features
6
Speed
1
Uptime
1
Value
1

Justhost seems good at first. Comprehensive cpanel, good price and package.

It has been a catastrophe. To summarise

-I had to pay 79eur to migrate my website
-I experience frequent downtime
-website and back end on Wp are extremely slow despite optimising database and images as much as possible
-they dont respond to tickets. At best you get a canned response within a week. The only quick way to contact them is via the chat with a min of 20min waiting time
-I am now trying to migrate to a new host and just host doesn't provide the full cpanel back up making the migration a week later impossible to complete.

All in all just avoid!

Cons:
It has been a catastrophe. To summarise

-I had to pay 79eur to migrate my website
-I experience frequent downtime
-website and back end on Wp are extremely slow despite optimising database and images as much as possible
-they dont respond to tickets. At best you get a canned response within a week. The only quick way to contact them is via the chat with a min of 20min waiting time
-I am now trying to migrate to a new host and just host doesn't provide the full cpanel back up making the migration a week later impossible to complete.

All in all just avoid!

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

WITH THIS KIND OF HOSTING YOUR SITE WILL NEVER GET A SINGLE VISITOR FROM SEARCH ENGINES, nightmare hosting for ORGANIC TRAFFIC. Don't host on their servers even for free.
just host is screwed, no support, no maintenance, servers, hacked, servers down for more than a month No proper reply. No monitoring of servers, all they ask for is to upgrade to dedicated or vps if you get an answer. Support takes almost an hour to connect , if it connects otherwise you could be sitting there all day. No on replies on support ticket for more than 10 days about server was down for nearly a month.

zero support, very poor technical maintenance of the hosting servers, almost negligent monitoring of server. My server was down for almost a month and admins had no idea and support didn't even reply in 10 days.

Pros: none

Cons: no maintenance of servers.
technically challenged admins of server.
i had almost 70% downtime on my server, no reply from support after 10 days, live chat connects for sales but either it doesn't connect for support or if it does they ask you to contact other department and this goes on until you move your site

Review type: Shared Hosting

Overall review score

Recommended: No

3.0
Support
1
Features
5
Speed
1
Uptime
1
Value
7

As for speed, I don't know how they are since I don't have Website. As for uptime, above I am referring to the problem lately of not being able to send and receive emails reliably.

Pros: Low cost

Cons: Poor support and poor service. Have had a terrible time with email syncing with IMAP accounts and significant problems recently concerning sending and receiving emails. It not worth my time to deal with all of the issues! If I'm not mistaken, I've been on the phone [perhaps around 1 1/2 hours and now things are worse, I can't send and receive emails! Most of the time I've been on hold.

Review type: Shared Hosting

Overall review score

Recommended: No

5.6
Support
4
Features
6
Speed
6
Uptime
6
Value
6

I spent hours on the phone today attempting to contact this company to resolve an issue. They never sent me any reminders of payments, even though they were due. Once I realized there was a problem and tried making them aware of it, there is still no resolution. I called the number that was designated for UK customers and I was given the runaround before being routed to the correct department. As I am writing this, I am waiting for the quick resolution that I was promised. This is a terrible situation to be in.

Pros: There aren't many of them.

Cons: The service is purely diabolical.

Review type: Shared Hosting

Overall review score

Recommended: No

4.8
Support
7
Features
6
Speed
6
Uptime
1
Value
4

Stay far, far away from this company. If you are interested in terrible email service and extended amounts of downtime, you will love them. I probably cannot write an honest review at this point because I am beyond frustrated. If you believe that not answering a support ticket after four days is acceptable, there is something wrong with you. This is not good JustHost. Not good at all.

Cons: There are too many to count

Review type: Shared Hosting

Overall review score

Recommended: Yes

7.6
Support
7
Features
7
Speed
8
Uptime
8
Value
8

Of course, the one thing that will make your entire hosting experience more pleasant will be the use of a decent host. The question I set out to explore was if it was possible to buy decent hosting very inexpensively, and JustHost seemed like a good website host to try. They offer really cheap prices for shared hosting, and I'd heard pretty good things about them on hosting forums.

I had to send in a few tickets. Most of these were in the beginning. They weren't from real problems, but they were things that could have been documented a bit better. It turns out that most of the time, these things were really simple to understand, so I many have been over thinking everything a bit.

Anyway, the staff was really friendly when I did send in support tickets. They didn't mind helping me resolve issues or answering my questions. The support team is great, and I believe that I got more than my money's work out of the support team.

Support is mostly through email or a chat box. You really can't expect to get one-on-one support over the phone or in person for this price. However, I think most of my emails got responded to very quickly, and I often got good answers during times when I didn't even expect to. So, somebody's staying up at night and on the weekends to babysit the tech support desk. That gives me a good feeling because my websites run 24/7.

Besides hosting for all kinds of websites, you also get email and other goodies with this host. For example, they make it very easy to set up WordPress sites and sites with other common types of software packages. On some cheap hosts, they just give you hosting with no email, so you end up spending more for extras. They do not seem to be playing these kinds of games.

Most of the time, everything runs just fine or is easy for me to figure out on my own. So, after getting my sites set up and running, I really didn't contact them a lot.

Again, I have to say that the host company was very friendly and helpful when I did need them, so I can't see why things would be different now. However, to be fair, I have not needed to contact the tech support desk for quite a few months. Of course, that is a good thing!

My experience is with the cheaper plan, and I've been pretty happy. If you really get a lot of traffic, you may want to do some research on other options. My site only gets a few hundred visitors a week, and the performance has been fine.

Since this is shared hosting, there is always a risk of things slowing down if your site or another one on your server gets really busy. But this is true of any shared host.

Review type: Shared Hosting

Overall review score

Recommended: Yes

7.8
Support
7
Features
8
Speed
8
Uptime
8
Value
8

There are a lot of inexpensive hosts on the market these days, but using one that doesn't provide good support will just end up costing or losing money. I am happy to say that I count JustHost among the reliable inexpensive hosts that I use. I actually spread my websites out along a bunch of different sites because I work for different clients, and I don't like to keep everything in one basket.

If you are like me, and you just need cheap hosts with the basics, you may be interested in knowing what I think about this solution. I don't have experience with their upgraded plans, so you will have to do more research on your own for that.

Anyway, most of the features are pretty intuitive, and I haven't needed a lot of support from the help desk. However, when I was getting everything set up, I did have a few questions that I didn't think were that clearly answered in the help files. I communicated with them, and the tech guy went out of his way to set things up for me. In fact, he even offered to do things for me, and that offer was way beyond what I expected.

Like any cheaper shared host, you know you are sharing your server with a bunch of different websites. You have to rely upon the company to keep performance high even if one of those sites, or yours, gets hit with a lot of extra traffic. I'm happy to say that they have been pretty good.

There have been a couple of times that things slowed down, but the tech guys seemed to stay on top of it. I sent in a tech question, but I noticed that things got faster before I even got an answer. When I did get a reply, very quickly afterwards, I was happy to report back that everything seemed fine. The tech guy said he had balanced the load and sent a warning out to a site that needed to upgrade off of the shared hosting plan.

So, if you have a very large site that already gets tons of traffic every day, this cheaper hosting plan might not be the right solution. If you are like me, and you prefer quality traffic over massive quantity, or if you spread your traffic out between multiple sites and hosts, this is a great solution for you.

Really, the only thing they could do is have a better FAQ page and documentation. It seems like a few things about this host are unique, and they don't really go into details, so that can get frustrating. As I wrote above, I use a lot of web hosts, so I think I should be able to find what I need without a lot of help.

However, the great support sort of makes up for it. I don't know why they don't save themselves some trouble in the future by updating their documentation and help files.

Review type: Shared Hosting

Overall review score

Recommended: No

3.2
Support
2
Features
8
Speed
2
Uptime
2
Value
2

We were stung after doing research into Justhost by checking out many different reviews, all of which ranked them in their top 3, boasting of great uptime, awesome performance and incredible customer service. We chose to go with them based on these reviews, and this turned out to be a massive mistake.

Starting with performance, all I can say is that it was terrible. We have a very small site that does not use many resources, but we found the site slow, with the site being throttled on many occasions with simple queries taking 5-10 seconds when they should be almost instantaneous. Raising these issues with their support didn't help matters either.

For some reason our support tickets would take around 15 hours to get a response, give or take a few hours. What is worse is that the replies never really dealt with the issue and were more of a generic type answer to get us off their backs. Unfortunately, when each reply takes that length of time you end up banging your head against a brick wall. Eventually, after complaining about the slow support response times, the matter was put in the hands of a manager who apologized and said they were going to handle it personally. They never responded after that, and the issue remains outstanding.

After several more days, I decided to take the matter into my own hands and arrange to move to a new hosting provider. I just thought I would try one last time via their livechat to get a resolution to all of this, but it took 30 minutes to connect. The person on the livechat was useless, and after a while they escalated it to someone else. UNfortunately that person also had very little technical knowledge so I advised they should either contact my developer, or issue a refund. All they did was offer for a Director to contact me to try and resolve the issue.

So there we are, I have now moved to InMotion.

Review type: Shared Hosting

Overall review score

Recommended: No

6.8
Support
6
Features
6
Speed
6
Uptime
8
Value
8

My experience with JustHost is not that good either. I decided to go with them because they offer ad credits worth $175. However, after I signed up, and went to claim my ad credits, they informed me that free ad credit offer is only for those located in US. Why does it not say that on the front page of their website?

Review type: Shared Hosting

Overall review score

Recommended: No

5.0
Support
5
Features
5
Speed
5
Uptime
5
Value
5

I just recently had a rather unpleasant experience with JustHost. I own 3 websites, which I was hosting with a German hosting company. I wanted to move because the websites I own target US visitors, and I wanted to move my sites to a US based host, hoping that the move will be good for SEO. I signed up with them because it did seem to offer a good deal at a rather cheap price. Unfortunately, though, just a few minutes after I had signed up and spent quite a bit of money, I realized that they are not for me. The problem was that while they let you host unlimited amount of sites, you have to have a main site, and the other sites must be on the sub-domains of your main site. Of course I wasn't gonna make two of my niche sites sub-domains of my third niche site, so there was nothing left for me to do expect for ask for a refund (which I haven't yet received, btw) and look elsewhere.

Nevertheless, I wouldn't say that they are definitely a bad choice. If you are looking to host a single site or are okay with the sub-domain thing, they might just be all you are looking for.

Check out our top user-rated host: SiteGround
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