This is page two of our Namecheap review showing user reviews only. Click here to read our full commentary on page one.
We read every review left by our users, and mark the ones we consider as being the most helpful.
The user ratings to the right reflect the total rating score of all 53 reviews left by our readers.
Support was amazing and very helpful. I’ve used them for several years, but I’m transferring away now because their website is completely unresponsive. Luckily, it wasn’t difficult at all and I had no trouble transferring from them.
Pros: Great support They don’t hold your domain hostage
Cons: Unresponsive website
The user ratings to the right reflect the total rating score of all 1 Cloud Hosting Reviews left by our readers.
The user ratings to the right reflect the total rating score of all 1 Reseller Hosting Reviews left by our readers.
The user ratings to the right reflect the total rating score of all 24 Domain Registrar Reviews left by our readers.
I purchased around 17 domains with namecheap in Nov 28, 2014, my last update to renew the domains was invoice ID 23231187 on Oct 25, 2016. Today i noticed something weird with one of my domains, the emails was not working and the mx records and nameserver changed, but when i logged in to my namecheap account the nameservers was still correctly pointing to the custom name servers i have set when i bought the domain. So i contacted live support and first was told that this domain is no longer registered with Namecheap. There is ghost record in our system !!!! so i asked how is it possible, since i renewed it and it is still showing active in my account on namecheap. I was then told – “According to our check, the issue was caused by a one-time glitch in our system, as the result, the domain renewed in the order 23231187 on 10/25/2016 did not have its expiration date updated to one more year, regretfully.” So that mean all 17 domains i renewed and paid for is now lost because of a glitch !!!!!!!!! I renewed the domain domain on Oct 25, 2016 and it is still showing active in my account !!!!!!!!!! I was then offered a coupon to register a new domain === what a slap in the face — i had 7 sub domains on the lost domain, each with 5000 mail accounts , so it mean 35,000 email accounts is now lost and i need to go explain to my customers that all their mails are gone…. and that is just 1 of 17 domains !!!!!
I have always spoken highly of namecheap but this is really outrages when your registrar lose 17+ domains of yours because of a glitch then they offer you a $20 coupon . I am sorry but i think that it is time to move to the competition with all my domains .
Will wait and see what their investigation comes up with
Please see Namecheap support ticket : BED-388-82546
I’ve never had so much trouble setting up a website and email before registering my domain name with this company. I’ve literally wasted a month trying to get my website and email up and running!!
When I do live chat with them, they’re barely there answering. It can take up to 10 minutes for them to answer a simple question. when I write”are you still there?“, they answer after a minute or so, “yes”. I then have to ask if they read my last question and then it’s silence again. Worst customer service ever.
I want to cancel with them but they won’t refund my money because that’s their policy. They keep the money and that’s your tough luck. Go somewhere else and save yourself the headaches!
Terrible support. Issue with Google Apps left me absolutely furious
When I bought my domain from Namecheap, I bought 1 month of Google Apps (no option to auto renew at point of purchase).
The subscription expired and I had to access to my emails, files, calendar etc. Clients were contacting me and I was losing potential business. I spent literally days on live chat with Namecheap, paid them more money to re-activate the subscription, but after 3 whole days, nothing had been done, even after taking my money.
There was also a “critical” support ticket that received very slow, unhelpful responses. I was just told to wait and wait and wait.
In the end I contacted Google directly who are now asking them to disconnect my account so I can be billed by Google directly.
I will never use Namecheap again and advise that no-one else does either. In a time when I really needed help, and with an issue that should only take 1 hour to fix, even after taking my money, they absolutely left me feeling abandoned and in the dark.
I have purchased two domains through NameCheap however in the past year I stopped managing one of the sites and assumed I would just let the domain run out/lapse. I received an email saying my WhoisGuard would be renewing in 1 month (from the email date). I did not receive any notification that the domain itself had renewed, which took place on the day the email was sent.
I contacted customer support and asked if they could cancel the renewal and refund the money. The first support agent I spoke with simply told me “That is not our policy” and the chat ended. I then got an email saying that I had ended the chat before it had finished and that they do offer a “one-time” reversal, but it’s subject to review by their staff and isn’t guaranteed. They also kept mentioning that it would be $200 to get the domain back later on if I wanted to renew it (which I had no intent of doing, but they kept warning me about the $200 fee). After chatting with another support agent for twenty minutes they were able to authorize the reversal but asked me to hold while they contacted billing. Another twenty-five minutes later the agent sent a message “I’m sorry, is there anything else I can help you with today?” So I sat there for 45 minutes waiting for them to resolve this and they forgot they were even talking to me.
A couple days later I received confirmation from their billing department saying that the reversal was approved and that the funds “had been credited to my account funds.” I checked my NameCheap account and the money was not refunded to my bank account, it was simply credited to my account on their site. So I contacted support for the third time, told them the whole process is ridiculous and demanded they refund the money to my bank account. “Sir, it is not our current policy to refund to bank accounts….” they replied. I informed them of both previous conversations I had with agents and said I expect my money to be refunded. They then informed me they can refund it but there’s a $0.99 processing fee. I demanded they refund the money and not charge me for it. I stated that I wasn’t informed of the renewal, I wasn’t informed that the “refund” wasn’t going to my bank account and that I will not be paying to have the money refunded.
It has been 30 minutes and I’m still waiting for the agent to reply. They said they were contacting billing.
their auto renewal process is broken, lost two domains to redemption. Unforgivable.
you cannot call a number and talk to a senior exec. should have checked this before starting with namecheap.
they are reselling for enom, so are limited in terms of what they can do when problems like this arise.
Pros: reasonably cheap and efficient… but see cons. I have been a customer for many years but will now leave.
Cons: 1. their auto renewal process is broken, lost two domains to redemption. Unforgivable.
you cannot call a number and talk to a senior exec. should have checked this before starting with namecheap.
they are reselling for enom, so are limited in terms of what they can do when problems like this arise.
No issues transferring domains. I have a few domains, and ssl packages through name cheap and I’ve never encountered any confusion. The service is incredible. Maybe you got unlucky and ended up with a poor knowledgeable rep.
Pros: Everything is a PRO
Cons: No cons located.
Transferred from Google to them and I do say that the transfer was a very unpleasant experience. I wasn’t sure what was happening and what was being transferred. When I moved from Godaddy to Google all my DNS settings were moved across. These numpties couldn’t do it and had lots of excuses. My biggest beef was that nothing is explained before the transfer so you are left completely in the dark. Avoid.
Pros: nice interface I guess. But you pay extra for masked whois
Cons: rubbish transfer process and useless support
On 11/10/2013 I purchased a domain name on Namecheap.com, paid $10.87/year and received a confirmation of account approval from them.
Ten days later, I found I couldn’t log in with my ID and password, and therefore I contacted Namechaep. As a result, they said I was flagged as fraud by their system, so they locked my account and canceled my purchase. I’m not fraud! I’m just a normal person buying a domain for my own business.
I was not notified when they canceled my purchase, which was authorized and the payment was received by them. My domain name was then released to the market and was purchased by someone else. As of now, the domain name I legally purchased from Namecheap is owned by a Chinese website. I not only lost my domain name, but lost all my business because that domain name was what I purchased for my business. That was my business name.
I asked for a reason why I was flagged fraud but they refused to do so. I contacted their customer service but they ignored me. They don’t reply to my email in timely manner and try to ignore my questions and requests.
As of now it is December 2015 and I am still struggling on this issue with them. So I asked to delete my account because I couldn’t trust them and did not want to have any business with them. But they keep ignoring my request and refuse to delete my account.
What they did wrong: 1. They refused to provide a reason why I was flagged as fraud. Fraud is a crime. They need an evidence to accuse me so. 2. They canceled my purchase and released my domain name that I paid for without noticing me. I lost my domain name and it caused serious damage to me. 3. They refuse to delete my account. I am the account owner, I have the right to have it deleted. 4. They ignore my request and refuse to contact me or provide a phone number that I can call.
Cons: 1. They cancel your account without notice 2. They release your domain to the market without notice. So if you are buying to domain for business or serious purpose, avoid Namecehap. 3. It took them more than one day (>24 hours) to reply your question. And they don’t understand your question. They even ignore you on purpose. If you need any help, including technical support, it will be a nightmare.
A few years ago I transferred all my domains (over 70) from godaddy to namecheap. Things were fine for a while however in the past couple of months they have changed their customer interface for domains. I contacted support and was told, sorry, get used to it. No option for the previous version of the account interface. New version is not intuitive and makes me have to do two or three steps for what used to take only one.
Sorry namecheap. I will now transfer my domains elsewhere!
Pros: Affordable domain names
Cons: Doesn’t offer a quick way to transfer out your domains to another registrar. Holds on to them as long as they can.
Pros: cheap, good sales, never a problem with domain.
Cons: I strongly disagree with the fact that they advertise their business on your new domain. And i also strongly dislike how they allow random ads to come up on your domain you just purchased for which they properly get revenue for. ITS MY DOMAIN, DONT USE IT FOR ANYTHING.
The support folks say they will help you with services they do nto list like DNSSEC. This is a lie and do not fall for it like I did, I waited weeks for support to do a two minute update. Their security is downright bad….their renewal rates and transfer fees are higher then most registrars. NOT RECOMMENDED!!!!!
Pros: They are cheap with an easy interface
Cons: Support is awful No DNSSEC support
I give them a score of no more than a two, and here’s why:
Pros: competitives prices
Cons: Namecheap has stolen upwards of 10,000 traffic from me by suspending my account. After having over several domains accounts registered with them for close to 10 years, they claimed that I did not verified my whosi guard which I had 10 days to do so, since I did not do it within that time frame.
Therefore I was subject to their 2 Factor Authentication.
I had recently changed my cell phone and my old cell phone number was listed in my Namecheap account. So I could not access it to update it with my new cell phone number, nor could I change it by way of getting a text message from them with my old cell phone. I explained to them they sould have a better system to assist customers to make it as convenient as possible and not to handle the situation like a suspected criminal.
“They claim that they regret to cause inconveniences to me, but this document is necessary for us to make sure that you are the rightful account owner since client security is our highest priority.” Really?
I explained to them that I still can not gain access my account folowing their instruction of “2 Factor Authentication feature”
Namecheap states that once I log into my account I can update via the 2 Factor Authentication feature?
They stated If I am not able to log into your Namecheap account and wish them to remove 2 Factor Authentication feature, please provide them with the following details to verify my account and disable 2 Factor Authentication:
Local address under account: Email address you signed up with: Zip code: Namecheap order ID: Depending on the payment method used - First 4 and last 4 CC digits / PayPal unique transaction ID and email associated with PayPal (if you paid with PayPal or Google Wallet) / transaction reference ID (if you paid with Bitcoin): Domain name:
I had ask their team support previously to by pass this stupid BS step so I can get into my account and update my info, but they insisted to annoy me by taking a firm stance
So who is the real thieves here?
Namecheap claims that they are protecting me from who?
The real crooks have already done their dirty work…..
I have yet to receieve any reply from them since I sent over my Driver License (blocking out my id# like they suggested I do)now I quess they will want my SSN?
Everything was going great, and then I made a big mistake. I purchased a domain name on behalf of a friend, and used their card. That is what I believe must have caused the problem anyway. Namecheap said I had to reply to an email in two days that they sent me about a charge back. I don’t read my email every single day, so I missed it. Then they sent me an email stating that I had lost that domain name I purchased.
I figured I could just use their reliable support. No, I couldn’t use chat support. They locked me out. There also isn’t any phone support. I tried logging into my account. However, they had suspended by entire account. My domain names were all now suspended. There was just one thing I was still able to do which was to open a support ticket with the help desk.
That’s when I really got upset. They took 3 or 4 days to respond to me. All they did was tell me things I already knew. There was no agent assigned to my ticket for around 20 days. I didn’t receive any information about whether or not I would be able to reactivate my domain. So all of my domains and account were deactivated and sitting in limbo. I had to just wait. I was so frustrated and thought I had lost my domains forever. It included a domain that I had an active business site on.
Eventually I got a response. About 3 days later they fixed the problem. I got all of my domains back. However, I didn’t get any useful information from them, and all of my domains had been down for nearly a month. No business should have to put up with that.
With the exception of Risk Management, they had great support. I don’t ever want to have to deal with that kind of problem again in my life. It was the absolute worst. I have to rate it 1 star because it was so bad.
The user interface was easy to use and had all the necessary features.
Until the Risk Management problem, uptime was great. All of my website were down for more than 20 days, and I had no idea if or when the problem would be resolved. That is an unacceptable amount of downtime.
Value. I can highly recommend them if you aren’t trying to run a business and don’t mind if your site could potentially be down for nearly a month. Otherwise, I highly recommend you use a host that offers business class support.
TL; DR: They are great until you can’t use their standard support because you’ve been locked out. My sites were taken down by Risk Management for more than 20 days. During that time, they weren’t answering any of my questions.
You cannot get better for domain registrations. Namecheap really know what they are doing and you really can’t get cheaper domains anywhere else, especially with free Whois privacy. I have raised several tickets previously seeking help with installation of SSL certificates and they always respond swiftly with all the information needed.
Whilst I don’t have any of their hosting, I would highly recommend them based on my experiences with hosting all my domains and SSL certificates there.
I recently bought an SSL certificate from namecheap.com and I tried setting it up on my vps. For some reason it didnt work so I ended up contacting online customer support chat.
Talked to 1 of them he didnt know what he was doing so passed me on to another guy. I talked to him he walked me through all the steps and tried making out that I am a fool and don’t know what I am doing. After being a web designer for over 16 years and managing my own and clients servers for a living Im pretty sure I know how to install a simple ssl certificate… anyway I followed everything he said after 30 minutes of him guiding me through it 2 times he passes me on to his colleague. The colleague guides me through all the steps again and then suddenly cuts me of the chat and it says something like this person has ended the chat. Im like wtf. So I just wasted an hour chatting to them for nothing all the messages are gone that some other staff member could have followed up on and helped me out.
Contacted another guy again he basically made out that I wasn’t the admin of my own vps so hes basically calling me a liar and that I dont even know if im an admin on my own server what??
Anyway I end the chat and contact them again hoping to get someone decent on the line. The next guy I just say Hi to him and hes like I am aware of your case. The problem is your not an admin on the server what??? I hadnt even said anything to this guy yet and hes talking to me about what the other guy said.
So theres basically no such thing as confidentiality everyone internally just talks about you.
Anyway after all this I said I just want a refund. They wouldnt even give me a refund through customer services chat. They said open a support ticket requesting a refund.
I open a support ticket requesting a refund and they say ill get the refund credited to my account as credits.
What? did I ask for credits? I want my money back. I want to leave just the way I came.
Anyway after further arguing in support tickets they said I will get a refund. It takes 5-7 working days for their finance department to process my refund. What? More like their going to use my money in a high interest account for a week.
I made a complaint and asked for it to be forwarded to the manager.
The manager of the ssl department replied and apologized. Whats the point though?
I was still charged over £2 pounds in international transaction charges. transaction charges for taking the money from my bank account and then putting the money back added more charges. So in the end I didnt even get a full refund.
I recently stupidly again decided to trust them and decided to buy a .uk domain. I thought its a domain right whats the worst that could happen it wont be available and it wont let me register it. Well turns out the truth is even worse.
I basically searched for the .uk domain, Added it to my cart because it was available. logged into my account to check out.
It took the money from my account im thinking great its bought and then I see a red error message. You cannot buy this domain because the whois details for a .co.uk domain dont match with the .uk domain im trying to buy.
So it turns out you have to own a .co.uk domain to be able to buy the .uk domain. Well why didnt it tell me that first?
Why did it say its available and then charge me and everything and now all of a sudden its not available?
So again they took my money for a service they are failing to provide.
after this happened I have checked with other domain providers such as 123-reg.co.uk and they wont let me do the same it shows it clearly as unavailable.
I contacted their customer support chat and the first message i get is:
Hello, thank you for contacting Namecheap Live Support! Due to a large number of support requests, our response time is longer than usual. We apologize for this delay and thank you for your patience. I am reviewing your initial message now and will do my best to assist you quickly.
And I had to wait 7 minutes for someone to even reply to me.
Anyway finally I asked them what happens to my money now. They said it is refunded directly to the source. So I should get a refund in 48 hours.
The problem is I am still going to be charged an international transaction charge. Probably another £2 eaten by them because of their stupid system that allows you to buy domains that are simply not available.
That is simply false advertising, terrible customer service that tries to make out your a liar and don’t know anything and your not the admin of your own server your paying 30 something pounds a month for, they are robbing customers at the end of the day.
Id say stay away from them they are terrible, terrible.
Jonathan Griffin Editor, SEO Consultant, & Developer.
Jonathan Griffin is The Webmaster's Editor & CEO, managing day-to-day editorial operations across all our publications. Jonathan writes about Development, Hosting, and SEO topics for The Webmaster and The Search Review with more than nine years of experience. Jonathan also manages his own SEO consultancy, offering SEO developer services. He is an expert on site-structure, strategy, Schema, AMP, and technical SEO. You can find Jonathan on Twitter as @thewebmastercom.