The user ratings to the right reflect the total rating score of all 12 VPS Hosting Reviews left by our readers.
I spend $355 a month on a server that goes down 2 or 3 times every 2 weeks. No one can tell me whats causing it, no one can tell me when it’ll be fixed.
I have moved over to a new host.. I am transferring all my websites right now currently for half the price.
Site5 used to be awesome.. it was the best.. since it was sold in the past year.. its really turned sour. No help at all. Support takes over a week to respond, without fixing the problem
DO NOT USE THIS HOST.
I was a loyal Site5 customers since 2011, paying around $820 a year for a VPS server. After many years of amazing service and support, after being purchased by EIG, everything changed dramatically. Support tickets would be 1 month without being answered. A lot of downtime… they removed their phone support, so the only way to communicate was submitting a ticket. Even their online chat option was useless, as anything you’d reach out to them for, they’d say “please submit a ticket”
I decided to pull out and move my VPS server with more than a dozen websites to a new host. I usually paid $820 per year for my site5 VPS server … and still had around 5-6 months left until my renewal, so I requested a pro-rated refund. It is important to note that The customer service agent offered this pro-rated refund after originally offering a pro-rated account credit, which I said I had no use for. They said they would escalate it to management and offer me a pro-rated refund. That was 3 months ago. Since then I’ve sent 5 follow up emails to the ticket, which have been completely ignored. I reached out by Chat, and they told me to submit a ticket. Truly pathetic. The service is pitiful, The Support is pathetic. Stay far far away.
From The Best to worse over one night. We were 4 years a very satisfied and happy customer before that.
Site5 sold out to people that run Hostgator and Bluehost, what puzzles me is why is it now even worse then those two.
It’s heartbreaking what happened to site5. I was with them since 2009 and got to know a few of the support staff well – back before Endurance bought them the team was excellent and you could get answers via online chat nearly instantly.
I should have paid closer attention to their sale to EIG but I didn’t know any better and I thought “ok, new owner…same team”. Wrong. It appears to me that none of the original support staff is there anymore, and now you deal with some off-shore ‘script reader’.
I was paying nearly $2,000 per year, happily, with site5. One day I could not log into my account. Nobody would answer online chat. No answer to phone calls. I opened a problem ticket and it took THREE WEEKS for the initial response, which was basically “please try to log in again”.
My full time job became getting off of site5. I was finally able to ‘backdoor’ my way into cPanel for each of my sites, and got them moved over to a new service. It was painful.
I also immediately called my credit card company and told them to cancel the credit card on file with site5 because I knew what was going to happen next. Yup, I tried to cancel my service with site5 and that request went ignored for FOUR WEEKS. I was getting emails stating that my card was invalid, etc – so those bastards were trying to hit the card for the $2,000 yearly fee. Imagine trying to get a refund from that?
I hope the prior owners of site5 are enjoying their big payout from selling out to EIG. And I hope EIG crashes and burns - they have no right to be anywhere near a computer much less hosting their victims websites.
Very sad. I had been with Site5 since June 2008! I have been with them longer than any personal relationship.
For the first 8 years they were amazing. Always there, offering support in difficult times and helping me through.
Then something changed in 2016. I heard rumours about them seeing someone else. I found out it was Bluehost. Ever since then, they became cold. It’s like I don’t know them at all: never returning my tickets; not wanting to listen to why I was unhappy.
In the end I announced I was leaving. Site5 got very possessive, putting obstacles in my way to stop me cancelling my billing(constantly asking for my Support code).
I had 19 sites with them. I have moved 16 to Siteground, So far they’ve been just like Site5 used to be (32 staff used to work for Site5 staff).
Don’t hesitate. Migrate!
Worthless, don’t even think of using them to host anything.
After acquisition by EIG the once really nice hosting company has turned into absolute rubbish. Support is nonexistent, taking days to post a useless response to a ticket. Hard to say what the performance is like now as I fortunately managed to move our sites out of Site5 just in time.
For nearly a month now we have a ticket open to cancel all our Site5 services, nothing happens. To make matters worse, Site5 charged our card after we cancelled the services and after we removed the card details from their systems.
Stay away from them. Look for non-EIG hosting companies.
Customer since 2010. Was a big fan. Support used to be great! Now it is crap. Waited 1 week already to get an SSL installed. No replies to emails. Long wait time on support chat. I don’t think they offer telephone support anymore either. Time to find a new VPS host!!
- PROS: Well, historically the site has had great uptime. The managed VPS was a great product, until the recent changes as Site5.
- CONS: Next to no customer support.
The user ratings to the right reflect the total rating score of all 3 Cloud Hosting Reviews left by our readers.
I had a blog website at this site for over a year. At first, the price seemed a bit reasonable at $15/month. HOWEVER, in the following 3-4 months, they added a new service onto my monthly bill, WHICH I NEVER requested. On top of this, they said my site had heavy usage, and decided to change my monthly plan from $15/month to $65/month.
Really??? A simple small blogging website with literally nothing on it but a few text posts and less than 500 visitors a day, I was somehow now worth charging $65/month???????
I contacted support NUMEROUS times about what I could possibly do to reduce my usage, that they claimed was so high. They LIED for weeks on end, telling me a bunch of random BS on what I could do to reduce my overall bill.
Guess what??? NOTHING I did ever satisfied them in reducing my monthly bill, by even a $1! I made EVERY single change they said would fix my usage problem, as that was the core issue. But everytime I spoke to a new representative, they said the other person didn’t know what they we’re talking about and gave me a different solution every time.
I stayed with them for up to a year (ONLY because I didn’t know how to change web hosts & found this intimidating [I’m not a web developer by any means]). FINALLY though, after a year of dealing with their BS lies, I switched over to a different host whom only charges me $4/month!!!! ONLY $4!!
I’ve been with this new host for 4 months now, and they’ve never once increased my bill or added any additional services without my consent.
Site5 is literally scum. They over price the crap out of you, lie to you about possible ways to reduce your bill, but never actually make those payment changes once you complied with everything they’ve said. And they’ll continue to increase your monthly bill over time as they must make the money back from all the customers they must be losing by using this same tactic.
“It’s because your site is drawing a lot of usage”. BS! It’s a ***** text blog with minimal posts. This new host is only charging me $4/month and you lied to me for months that I HAD to pay $65/month when it was completely uncalled for.
Literal scums, criminals and HIGHLY over priced. I recommend EVERYONE to avoid this place AT ALL COSTS!
- PROS: Umm.. none. My website was down so often, and for paying $65/month for a very basic blogging site. It should’ve never gone down once. Instead it went down like every other hour.
- CONS: Price manipulation - Everything
Hello! I am having a bad experience with site5 and i am looking for new hosting.
– Lack of knowledge of the people they hired. Not enouch technical knowledge – When you start a ticket the same person just replies onece, if you follow the conversation you will see a bunch of people replying and you have to tell your problem again and again
– They are not clear with customer when the servers is not working properly, and blame the user for no reason
– I try to downgrade my plan because I was paying too much for a plan that I hardly use all features and they kept holding me back to do it. First they told me about disk space which was a lie because you can easily check that information in the backstage, I guess they thought I was stupid or something like that. Then they said about the memory limit, an information that I cannot check and I hardly believed what they said
– Migration process takes forever, again different people make the process and they seem not to talk to each other
– They do not update with the latest technologies
I had a whopping 3 days of service with Site5 before I changed back to Hostgator (a company I hate but at least they work). In that three days I had:
Migrations done incorrectly that locked me out of my WHM (and it took them 5 hours of back and forth in support emails with me to figure out “oops, that’s our bad, its fixed now”
The slowest web sites I have ever paid to host. I went from 3-5 draw times on Hostgator to 2 minute draw times on Site5 for the exact same site.
Unusable cPanel and WHM - things were so slow that every single click inside cPanel or WHM would take at least 45 seconds to process!
Broken WHM - they would ask me to log in for EVERY SINGLE LINK I CLICKED in WHM! That was my final straw and I pulled the plug
Pros: Great and responsive customer service
Cons: Pretty much everything else about Site5
The user ratings to the right reflect the total rating score of all 14 Reseller Hosting Reviews left by our readers.
Have several websites hosted with these guys and can verify their service is absolute shit.
Just finished dealing with their support after an issue their end led to 5 of my sites being down for 48 hours! I must have went through about 7 of them to get one guy who could fix the DNS cluster issue.
They used to be excellent until they got bought out, but now I will be moving to another company as soon as I can.
Side note - their interface is crap too.
Never host with these idiots.
Wow, I so wish I had done by research about the change of ownership at Site 5 BEFORE Migrating the nearly 50 domains we use to them along with hosting this year. Had 5 on there before and used them for years on the recommendation of our developer, now I’m just sick because email has been down for several domains and I submitted the trouble ticket 3 days ago with no response!
Seriously, find someone else. I’m about 1/2" away from pulling the trigger and transferring our registration and hosting to someone else at great cost and hassle.
Site5 was the best hosting company. I had a reseller plan with them for 14 years and never ever even looked around for other providers, plans or price because their service was simply flawless and their support was awesome. Then last year EIG bought them out and boy the service and support have both gone down the drain in to the depth of gutters.
An average support ticket answer time is 8 days. Yes you read it right, its 8 days and you can confirm that with their online chat. Online chat is only there to tell you that they cannot provide any ETA on your support request or why your site is not longer working of your backup restore request or pretty much anything. They are only there to say, we don’t know anything and the support queue is very long.
After 14 years I finally had to migrate out of site5. Emails were not getting delivered and I lost 4 customers because of that.
To the old owner… you suck for selling it out! Please open a new hosting business and share the name
Unfortunately, just like others comment. The service was OK for the past two years but lately it’s been a disaster. My websites have gone down several times in the last few weeks, support is impossible to reach and simple tasks requested months ago via support, never get done.
To add to the nightmare, they started charging me again for services that were cancelled months ago…
changing my hosting company ASAP
After 10 years of being a site5 customer, it’s coming to an end. Support is non-existant, no one replies to e-mails sent to site5 and the Chat tool is broken.
For anyone in the same situation as me, the problem is compounded by the fact that the new cPanel interface will not let you access domains other than your primary one.
I found that, upon opening cPanel, the URI is in the format: s3-montreal.accountservergroup.com:2083/xxxx (I’m hosted in Montréal) If you keep everything up to the port number, you get to the cPanel login screen. The userid for domains is, by default, the first characters, up to a max of 8. Therefore: 123456789.xyz becomes 12345678 and 123.xyz becomes 123xyz
You can login with that username and the password you input when you created that domain in MultiAdmin.
Hope this helps a few people, and don’t signup with Site5!
I have a reseller account with Site5 for more than 4 years and service was good. However, recently their hosting and support services have just gone down the drain. They had an smtp server error and all my customer accounts could not send emails out for more than 1 day. We had to wait 2 hours to get to connect to their online support chat. A customer domain suddenly went missing and after 3 days none of their support ever got back to us.
I definitely DO NOT suggest anyone to host with Site5 right now. In fact, I am looking for another hosting service provider to move all my customer accounts to.
I’m going to add to the chorus of complaints. I am a website builder and have been using Site5 for hosting my client’s websites since about the time they started up in 1999 or 2000. They have always been great, and I often got the same support staff when I would sign on to chat about an issue or question I was having. I once asked about this to one of the support guys and he said if they saw a familiar customer name pop up on the chat queue they would claim it. So I had amazing support.
Sometimes several weeks apart I would go on live chat to address an issue I’d had trouble resolving, and the same person would pop on and ask “What’s up? How did that solution work for you?” clearly remembering the previous chat.
But a few months back stuff went precipitously downhill. Not only is the support now absolutely terrible (I’ve got a support chat open in another window right now and it’s been 15 minutes just for them to verify my support code so we can start discussing my issue: not being able to access ANY of my accounts through the new “improved” client login tool), but the service has gotten crappy too. Sites are going down, the service has become unreliable.
I wasn’t always delighted with the services provided, but they were generally good, but the support was stellar, at least for me. I always KNEW that if I had an issue I could open a support chat and get prompt, helpful advice. I’m so sad and don’t know where to go now. I’ve tried out other hosting over the years but always found myself moving back to site5 because the support was so personalized and helpful.
Server down for more than 24 hours, they are lazy as s**t. I’m waiting too long, clients are angry and me too!!!
- PROS: Server down for more than 24 hours, they are lazy as s**t. I’m waiting too long, clients are angry and me too!!!
- CONS: Server down for more than 24 hours, they are lazy as s**t. I’m waiting too long, clients are angry and me too!!!
Having a server go down right as you are building up clientele is AWFUL. I do not recommend Site5. The server has been down for 10 hours. That is very bad if you are starting a business.
- PROS: Customer support seems friendly Comes with nice website apps to choose from
- CONS: Server going down for an extended amount of time to the point of frustration and disappointment. Horrible if you are trying to start a network.
Site5 used to have GREAT service. I can not believe what has become of them now though. The service is HORRIBLE. I mean horrible. On almost every occasion I have had an error, they send the ticket back as having been fixed, and in the end, it’s not. They don’t check their work, they don’t response. They have remove the ability to compile ruby gems, and have not come through on any promises of upgrades to functionality. I have over 80 sites with them and it’s time to move.
Pros: Reseller program is ok. They are way better than hostgator.
Cons: Customer Support is all but gone.
The service uptime for me (I used reseller hosting standard plan @35.95 in Hong Kong data center) is just 90%.. this means, based on my use, I received nearly one full day (business hour) downtime around every few days.. It’s terrible experience. To make it more seriously, after the money back period, the prepaid subscription fee is not refundable to your payment account but only in-store credit. The down time happens after money back period (The server was stable and fast during money back period for me.) and the money charged can only be refunded to credit within site5 store. For me, it’s useless because I don’t have any confidence to use their service any more! This means, uptime guarantee is just a slogan, but not promise!
Pros: Fast reply
The user ratings to the right reflect the total rating score of all 3 Dedicated Hosting Reviews left by our readers.
The user ratings to the right reflect the total rating score of all 1 Managed WordPress Hosting Reviews left by our readers.
DO NOT USE SITE5!
I requested a restore from backup. It took 10 days and 4 chat sessions for them to complete the restore. Unfortunately, they only keep backups for 7 days. The restore was with the bad code. Not acceptable!
The user ratings to the right reflect the total rating score of all 2 Domain Registrar Reviews left by our readers.
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Jonathan Griffin Editor, SEO Consultant, & Developer.
Jonathan Griffin is The Webmaster's Editor & CEO, managing day-to-day editorial operations across all our publications. Jonathan writes about Development, Hosting, and SEO topics for The Webmaster and The Search Review with more than nine years of experience. Jonathan also manages his own SEO consultancy, offering SEO developer services. He is an expert on site-structure, strategy, Schema, AMP, and technical SEO. You can find Jonathan on Twitter as @thewebmastercom.