Site5 Reviews - Page 2

Rated 1.90 / 10 by 153 Users

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User Ratings

Overall Rating: 1.90

Support: 1.32

Speed: 2.14

Features: 2.20

Uptime: 2.14

Value: 1.71

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“A hosting provider that has struggled with support and reliability issues since it was taken over by EIG.

Whilst the worst of the problems occured througout 2016 and 2017, it will take a while yet, for our faith to return. “

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    This is page two of our Site5 review showing user reviews only. Click here to read our full commentary on page one.

    Users Reviews (Rated 1.90 / 10)

    We read every review left by our users, and mark the ones we consider as being the most helpful.

    The user ratings to the right reflect the total rating score of all 153 reviews left by our readers.

    Overall: 1.90

    Support: 1.32

    Speed: 2.14

    Features: 2.20

    Uptime: 2.14

    Value: 1.71

    Name:
    Date: April 4, 2018
    Hosting Type: Domain Registrars
    Platform: WordPress

    User Rating: 0.00

    Everything has been transferred to another hosting server, and to siteground, and since has been working fine. Least to say, site5 is a horrible hosting site. It took siteground less than 24 hours to fix what site5 tried to fix within 6 days. I had been using IXWebhosting for over 15 years, and everything was working fine, until IX had to close down. I was informed that IX would transfer all our sites to site5, but this is not by choice. Five of our sites took over 5 days to remedy to find out from both helpdesk ticket agents, and live chat individuals, that they were not able to fix the problem, until at day 6, I decided, enough is enough, I will change all my business to siteground. The live chat were not able to fix the nameservers, and their client login, would not allow you to change your own nameservers, until you contacted them to unlock your accounts. We were out of business (literally) for 6 days until someone within their ‘senior technicians’ were able to fix the problem, which was because after the migration, the .htaccess was incorrectly pointed. It should not take any company over 72 hours to fix this problem, least to mention over 6 days. We are entirely not happy with site5, and have since changed our business to SiteGround, and perhaps you should also consider this when looking for a hosting client. Also, because they do not have a refund policy, I am now stuck with over $300 worth of money with site5, which means that I would need to at least have all my domains renewed with them, even if I were not to use their hosting servers, because they would not give me a refund due to this was being transferred by IX Webhosting.
    Name:
    Date: February 8, 2018
    Hosting Type: VPS Hosting
    Platform: Joomla

    User Rating: 0.40

    Tried to end services, backstage was not working properly, their team supposedly cancelled my account. Still billing me now, and making extremely hard to cancel. Not going to refund my billing, they keep coming up with new excuses. CROOKS!!! Be very wary!
    Name:
    Date: October 18, 2017
    Hosting Type: Reseller Hosting

    User Rating: 1.00

    I agree with other reviews; they used to be great, but the support is now terrible. Resolution take days, weeks or months, if it comes at all. You have to keep chasing resolution via Chat – that seems to help a little. I don’t understand how they are staying in business. It’s amazing that they seem oblivious to how bad they really are!

    The user ratings to the right reflect the total rating score of all 118 Shared Hosting Reviews left by our readers.

    Overall: 2.03

    Support: 1.35

    Speed: 2.31

    Features: 2.31

    Uptime: 2.31

    Value: 1.87

    Name:
    Date: April 20, 2018
    Hosting Type: Shared Hosting
    Platform: normal non-CMS website

    User Rating: 1.40

    We have been using IXweb for many years with pretty decent support and uptime. However, over the past year or so, their support and downtime and problems began getting horrible, as apparently all companies that EIG buys out have happen to them. Last week, all of our websites became inaccessible. Upon checking, it turned out that IXweb had sold our account to Site5 (or in their terms, transferred to a sister company). That started the nightmare.

    ALL of our SSL certs were lost and would not be compensated, so we have to buy brand new ones. ALL of our email accounts are still dead. None will accept any emails sent from every domain that I have tried. All get a bounced notification. ALL of our websites were dead until we went in to every single one and changed the DNS.

    Phone support is now non-existent. This probably because this is an Indian company with no one who speaks English. All support now either has to go through a LiveChat (which takes roughly 2-3 minutes for a reply to any question or comment on it), or via a ticket system with the same results but hours/days instead of minutes.

    I would recommend Site5 and the whole EIG crud group slightly higher than being bitten by a rabid wolverine, and slightly below being stung by a swarm of African Killer Bees. That sweet spot right in the middle of the two.

    Name:
    Date: April 16, 2018
    Hosting Type: Shared Hosting

    User Rating: 1.20

    Was migrated from IX Webhosting to Site5 when the latter bought the former. Was always happy with the support from IX. So far extremely disappointed with Site5. Not only have they not been able to get my (very simple) web site back online in three weeks after they took over IX. They had the guts to charge me over $200 for services already paid for but so far not delivered. I have experiences with several hosting companies, and have to say Site5 has been an outstandingly abysmal experience so far.
    Name:
    Date: December 14, 2017
    Hosting Type: Shared Hosting
    Platform: WordPress

    User Rating: 1.60

    Site5 hasn’t been bad but it hasn’t been great either. Support is just ‘meh’, if you have a problem expect it take at least around 48 hours to complete even for something like a simple wordpress website migration, if its giving you issues. Last time we ended up breaking down the site and manually uploading it ourselves because they were taking too long.
    Name:
    Date: December 3, 2017
    Hosting Type: Shared Hosting
    Platform: WordPress

    User Rating: 10.00

    Siteground customer support is the best by far. I have never waited more than 2 minutes and all the consultants are professional and friendly. Been with Siteground for 10 years and will be here forever. Keep it up guys, you guys make me look good!
    Name:
    Date: October 30, 2017
    Hosting Type: Shared Hosting
    Platform: Magento

    User Rating: 2.00

    Worst service. I had several problems with then, availability, support. After buy, you can’t be reimbursed.
    Name:
    Date: July 23, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I have listed my new website - but you won’t find it, because in the last few days (today is 237) it was DELETED whilst their support was trying to help me out. there have been loads of to-ing an fro-ing and they just didn’t fix my problem. but my BIGGEST concern was that the last time they did a back up was 6 JUNE. Their services describe daily backups.

    However This is not just one incidence of their incompetence. Whilst they used to be very good, the last year there have been so many times when they have been unable to resolve issues or fix something else.

    They once even charged me for an old discontinued service and fined me for late payment. I

    If you ever need support, this is NOT the service for you. Please find some other more knowledgeable and reliable service.

    Name:
    Date: July 17, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I was a Site5 customer for 5 years. Before the sale to EIG (Endurance International) the customer service was absolutely stellar! Within 2 weeks after being sold, the customer service went from excellent to absolutely deplorable.

    I put in a support ticket and it took them 3 weeks to respond! When I responded to support. Nothing. No response but an automated ticket response but still no resolution.

    Finally once they had their live chat support up I thought things would get better. After spending about 45 minutes dealing with chat support to fix an issue on my account I thought to myself “great that’s out of the way.” But no. The problem still remained.

    At that point I moved my sites to another hosting provider and cancelled Site5. DO NOT HOST with Site5. You will regret it.

    Name:
    Date: June 21, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    WORST CUSTOMER SERVICE EVER! DO NOT USE SITE5!

    I’ve been building websites for over 10 years. When your client’s site goes down for whatever reason, that’s when you see the true colors of your hosting company.

    Now any good web designer can get the issue fixed without the hosting company themselves, but their system found malware in the site, and as opposed to allowing me to clean the infection, they simply put up a “this account is suspended” message.

    There is no phone support whatsoever, the live chat technicians couldn’t help me because none of them had the permission to do so, only to escalate an email ticket. Which is fine if they actually responded. Truth be told, if I hadn’t taken immediate action and moved the files to a different company there site would still be down (45 days and counting). They NEVER even responded after over a month to help resolve my issue. Just more emails once a week saying “we’re getting to this”. BEWARE, something is going on with this company, stay away! I have 4 servers with different companies and personally Servint.com has proven to be the best. Little more spendy, but they help you asap when you need it. #endrant

    Name:
    Date: May 29, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I have been a customer of site5 since 2013

    It was the best one out there, no doubts about that, last year it became a disaster.

    I run into uptime issues, DNS issues, and more. I keep them until last week.

    Last month my sites were down for almost 10 days, and they escalated the issue to the senior of the senior of the senior, and nobody was able to fix it.

    I had the shared hosting plan, so all my sites were down, and it was their fault, and then they blame one of my plugins, and they could’t even respond which one it was.

    I used a service that tracked uptime for one of my websites also a couple of months ago, and it was horrible, I would get emails all the time with “your site is down”, wtf? 99.9% uptome right?

    And the front line support, man, they used to respond VERY fast, and they used to be good technical people, now they take forever to respond, they don’t seem to know what a domain is, they couldn’t fix a DNS record if they life depended on it.

    So basically, I hired a2hosting, it’s too soon to tell, but they already have me free SSL for all my websites, which is amazing, and they have a more updated PHP version than site5, so I’m not running into problems with woocommerce and other scripts as I used to.

    Bottom line: Don’t hire Site5

    Name:
    Date: May 24, 2017
    Hosting Type: Shared Hosting

    User Rating: 4.00

    Have been a customer for many years. Since having been consumed by EIG, the service has deteriorated significantly. The latest debacle was having one of my sites experience a corrupted database table and going down. I could not repair the table thru cpanel because, guess what… the database was nowhere to be found. Site5 managed to make the database disappear into the netherworlds and I couldn’t access it to repair it. I managed to move the site quickly to a new host while site5 is still figuring out how to fix my support ticket.
    Name:
    Date: April 28, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Our company depends on our website being up so that we can demonstrate reliability and generate business. Site5 has let us down repeatedly.

    The latest issue involved Site5 taking no responsibility for what they said was “corruption” of our website even though no changes had been made for a couple of months. Sorry, they said. We feel really badly that you are screwed…but it isn’t our problem.

    Nice. We are moving to a new provide altogether soon. Still makes me annoyed at how they were at fault and didn’t care.

    Name:
    Date: April 12, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    The absolute worst. They changed the server my website is on, changed settings that made my website unusable and did NOTHING to fix the problem. I had a ticket that sat unanswered for a month! Garbage company! Stay away! Far away!
    Name:
    Date: April 8, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    When I first signed up in 2015, service was fine, in that I had no issues, which is really all I expect from a hosting company. After Site 5 was sold, customer service went downhill. Then, they switched their billing software, and no longer were able to automatically process my credit card payment, so I wasted an hour or so with customer service to straighten it out. Turns out it wasn’t fixed, as they cut my service for not payment (though they had my credit card on file), but they were able to get it back up after another few hours on hold. Since I just have that kind of time…… I immediately switched hosts. If you like problems and headaches, I highly recommend Site 5. If you’re looking to avoid problems and headaches, I recommend you look elsewhere (oh, and I’m still waiting for a response to the contact form I sent them before I cancelled my service several months back….)
    Name:
    Date: March 30, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    DO NOT GET NEAR!!!! DO NOT USE!!!! Since they changed hands Site5 is no longer the excellent service it used to be. Chat reps have no technical knowledge and only answer pre-written lines with bad response time (sometimes they don’t even answer at all for hours). Technical problems created by Site5 maintenance and automated scripts are not resolved. My site is practically disabled due to all Site5 problems.
    Name:
    Date: March 28, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    No Support, No speed. Τhey do whatever they want. They suspend my account because i had .jpa files acceba and .rar backup. I had delete these files from the server but they wanted response from me by platform, not by email as i did. They lied about server location. They changed the platform, and made it unmanageable! Site5 is a disaster!
    Name:
    Date: March 25, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    DO NOT USE SITE5!

    My company recommended Site5 to numerous clients over the years; Site5 was reputable, cost effective, dependable, and we had good choices of server locations. Everything has turned 180 degrees.

    In the span of six months, the company has lost all credibility, can barely maintain its services, has little/no customer service, does not take requests seriously or deal with issues professionally.

    I am now having to migrate dozens of websites to more reputable suppliers.

    Until now, I’d never seen a brand that was so admired and mainstream become such a bag of crap so quickly. I’m stunned and furious.

    Name:
    Date: March 24, 2017
    Hosting Type: Shared Hosting

    User Rating: 2.00

    I have used Site5 as a web site developer for several years and for many clients. I was generally satisfied with them. My opinion has changed for the worse in the last six months. The most recent event involved their annual domain name renewal process. Online renewal FORCED the account owner to also add a hosting package purchase to the domain renewal when an active and not-expiring hosting package service was already in place. It wasIMPOSSIBLE to renew without buying hosting that was not needed or necessary. The only way to renew the domain was through a very drawn-out Site5 agent chat session and manual invoice generation. To add insult to injury, fifteen days later Site 5 had still not activated the domain name renewal even though their site showed the paid invoice and acceptance of payment for the domain renewal. Another long, drawn-out chat session was necessary to get the payment applied and renewal activated. During both instances, Site5 agents acknowledge problems but offered no reasonable explanations and refused to elevate requests for escalation or management contact. Nobody has 1 - 2 hours of time to waste in trying to process payment for a $12.00 domain or hosting service renewal. Further, other clients of mine that use their hosting are having recurring e-mail delivery delays and port communication problems. What used to be a good hosting service has gone bad.
    Name:
    Date: March 23, 2017
    Hosting Type: Shared Hosting

    User Rating: 3.00

    The typical story: it should to be good but since it was bought by a big one (EIG) don’t expect thinks to work and in no way expect to have any useful nor quick support. 100% frustrating.

    Tip: chat is useless and helpless, it will only make you loose your time and probably nerves. Still not sure if they’re bots.

    Name:
    Date: March 17, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    SiteGround team is very helpfull super assistance at any time Sameh Botros Gadallah
    Name:
    Date: March 11, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Just left a review saying that nothing works and listed a few things (the main one being that the link to the user control panel taking me to an error page so there is nothing I can do to try and remedy the fact our emails have just stopped working).

    I forgot to add that they have removed phoneline support and instead direct you to their Live Chat function, but that too goes to a blank page.

    That leaves me with their “support ticket” function as the only way I have of communicating with them, and these are just going unanswered.

    Name:
    Date: March 10, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Hi, I worked with many hosting in my life. I arrived to anew job where they are using site5 and i am having the worst experiences in my life. When you have a problem they always pass the problem from to another and say ASAP we will contact you but I have to wait a lot. One month ago my site was down due to a virus. I had this problem before and we paid a security service but now they tell me that it was not activated. So I have to erase the whole site and do another one. They still did not desinfected the site. In 2 months in my new job and getting crazy with this guys. Don´t use this hosting. Also before arriving here I saw some tickets explaining how3/4 more domains were infected. This hosting it´s not secure and our sites are marked as spam. Try to put my domain in virus total for example and you will see… Don´t use site5.
    Name:
    Date: March 10, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Site5 used to be great. Then they weren’t. Recently nothing worked - links to the user control panel went to error pages, email stopped working, support tickets aren’t being answered. I told them in a ticket that I wanted to cancel and would need help migrating my sites and a refund. I expressly siad that I did not want to cancel without negotiating the assistance and the refund.

    They’ve taken all my websites offline, and sent me an email saying I won’t get any refund, and no mention of any help.

    Now they won’t respond at all.

    I’m at a total loss, and friends whose sites I host are desperate. I don’t know what to do.

    I cannot warn people enough - STEER WELL CLEAR.

    Name:
    Date: March 6, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    The WORST host ever. They used to be amazing but have gone totally down hill.

    Shit support, Take days to respond if they ever do and my sites have been offline for 5 days.

    Totally unacceptable

    Name:
    Date: February 19, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    The service quality came from good to really bad in 1 year.

    After a long wait of 20 minutes to get connected on their chat support system.

    I wasn’t able to run php through ssh.

    Their answer:

    “I am seeing this issue has been reported to our team, and they do not have a solution at the moment on the legacy server, I was not able to find an update for you at this time. If you need to run the command right now, you will need to purchase a new hosting plan, which will be in our newer server, then you will be able to run the command. I am very sorry for the trouble and inconvenience .”

    So, they have a problem and i should buy a new hosting plan.

    Do i need to say anything else?

    Name:
    Date: February 17, 2017
    Hosting Type: Shared Hosting

    User Rating: 2.00

    It was fine at the beginning for 2 years but lately it’s pure crap. Support cannot solve problems, they reply 1 month later, but they are quick to block your website if you have due payments (because of their fault, none of my otherwise valid credit cards work on their site). I need to transfer my hosting somewhere else.
    Name:
    Date: February 7, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Expensive, slow, unreliable and very poor support! Support tickets are left unanswered for days on end and the service is general is very erratic and unreliable. I would caution against using Site5 unless you’re prepared to spend days waiting for even the most basic issues to be resolved.
    Name:
    Date: February 1, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Site5 used to be excellent. Now since they were purchased by EIG(Warburgs) they suck. If you are looking for a non EIG hosting company please research it thoroughly. This international corporation owns very many hosting companies.
    Name:
    Date: January 28, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I’ve been a loyal customer of Site5 for years but when the new management “revamped” Backstage it became a disaster. Latest problem is they expired all of my passwords on my server and instructed me to reset them all but of course I couldn’t log on to do it as they had expired ALL of my passwords. Get on chat with them and finally get logged in only to not be able to subsequently access ANYTHING as their password reset mechanism failed. Repeatedly. I’m moving off their platform as soon as I find a decent replacement.
    Name:
    Date: January 26, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Have gone downhill since being taken over. Service experiences too much downtime and CPanel is not configured correctly.
    Name:
    Date: January 17, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I do not usually write reviews, especially negative ones. However, Site5 are a liability to any business that chooses to host with them and therefore I am hoping this review can help others make an informed decision.

    Without warning my site was down for an unknown extended period of time - unknown because I finally took the decision to move my site away after two weeks of downtime. Over the two weeks, I had no communication from Site5 other than to tell me my site was down. It was an extremely costly down time for our business that relies solely on online sales.

    Still five months later I am waiting for a reply to my query over what exactly happened, all I have had is template responses.

    At the time the queue to talk these muppets was over 1 hour and that would have been an international call. Equally the online chat was one and a half hours wait time.

    PLEASE PLEASE PLEASE do not use Site5.

    Name:
    Date: January 11, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I’ve been with Site5 for 10 years and it was amazing and inexpensive. When they were purchased by EIG (www.reviewhell.com/blog/endurance-international-group-eig-hosting/) first thing to go is customer service. When they changed backend management I couldn’t login. It took me 3 months to get back in and when I did all the features that Site 5 had were gone. They told me to login via cPanel but the problem is I never used it because the Site5 backend did everything in one place. Now I have no clue what subdomains are there, what emails redirects are set up, what sites I actually have. It’s a disaster!

    If you’re hosting with Site5, run away fast. If you’re considering, DON’T, just DON’T!

    It’s a shell of a company it used to be. Really sad.

    Name:
    Date: January 10, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Free hosts are better! Site5 is extremely expensive and extremely slow! I run an ecomerce website so page speed is extremely important as a slow website has a huge impact on sales. Site5 is very slow (according to pingdom my site is only faster than 17% of websites tested). My website hardly gets any traffic at all (20+ visits a day) and is very basic and doesnt have that many functions that would cause it to be as slow as it is.
    Name:
    Date: January 4, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I had been a customer of Site5 back in 2014, and had prepaid a 2 year shared account. I went to cancel because i’m no longer using the account. The experience was the worst I’ve had in a long time.

    First, I couldn’t login as they’ve changed their admin. Live chat told me to reset password, but the email on the account was for an old email no longer active. So then, we attempted to “verify me” for security…

    This required getting the credit card last 4 digits. Bear in mind it’s been 2 years. Needless to say, the cards I have now have had the number changed before due to fraud, so now I’m trying to dig online through past statements to find a number.

    The support rep leaves me going round and round, then finally tells me it’s not an Amex, it’s a visa. So around I go again - searching. Needless to say, although I find the statement with the payment - he now tells me that’s not the same number they have on file.

    Next, I ask him to verify the phone number - as I’ve had the same cell phone number for 18 years. They can’t call me. So I ask for the direct number and not the 888 number, as I’m roaming in Mexico at the moment and the toll free number wont go through. He then proceeds to ask me if I’m dialing it with the area code - uh, dude - SERIOUSLY!

    At this point, I cannot cancel the account. I’m in the process of emailing every credit card to try and make sure they cannot charge me again, and deleting all the files off the account to make sure they have none of my information.

    Absolutely unprofessional and the worst service. I completely understand they have security precautions, but you can’t tell me there isn’t a process for when a.) the email on file no longer exists and/or b.) the credit card has changed and 2 years have passed.

    I even asked to be transferred to a manager, because I understand that customer support level 1 has limitations on what can be done. This was denied. I asked for that direct number so I could call, this was refused as well.

    Bottom line: Run away quickly and pick a different hosting company!

    Name:
    Date: January 1, 2017
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Something bad has happened here, no ability to pay (my sites going to get cut off and I can’t pay them, this is an issue that goes on and on (3 weeks now), they just copy and paste replies that are of no use) support is no existent, just a robot.

    Service and back end makes zero sense (was awful before an upgrade). I have no idea how to login to my add on domains, was weird before but more obvious.

    Had outages also on many occasions and they aren’t 30 minutes we are talking a day!!!!!

    Billing upgrade is a DISASTER, please don’t use this service they are incapable of providing anything like what you need to stay sane and run or keep a website live, THE WORSE ever and I am 10+ years into services from suppliers like this, stick with the old boys or find one with good reviews.

    Name:
    Date: December 24, 2016
    Hosting Type: Shared Hosting

    User Rating: 2.00

    I went for their service based on price, and that was my first mistake. I had 24 websites to move and after moving only 4 of them noticed after DNS propagation none of the pages were loading. The tech live staff support were helpful but not knowledgable and couldn’t help me with the problem. The insisted that I have to wait 48 hours for DNS to propagate but if DNS did not propagate then the sites I moved would still load from the old hosting servers, not go blank and result in time out errors.

    I will still with my current provider, and have learnt the lesson that saving some money doesn’t come with some grief or stress. I would never recommend site5 for hosting in a million years, I don’t understand how their tech could not even diagnose a simple issue.

    Name:
    Date: December 23, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I used Site5 a couple of years back & the service was great so I recently tried to go back to them not realizing that the company was under new ownership. After resigning up for their services in August 2016 I tried to cancel the same day because I could not access their control panel & went with another company. 3 months & 3 payments later plus about 1.5 hours on the phone I thought the problem was resolved. To my disbelief I was charged again on the 4 month. Had to take another 30mins to go to my bank & cancel my debit card. 2nd worst experience I’ve ever had with any company. STAY AWAY! My ratings are 1s because 0s are not available.
    Name:
    Date: December 1, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Stay Away!!! had a problem with my email account… 2 month i was not able to receive emails from my clients. don’t know how many i lost!! site5 didn’t give a damn shit about it. no response on any ticket i opened!! site5 5 could ruin your business!! take care!!
    Name:
    Date: November 30, 2016
    Hosting Type: Shared Hosting

    User Rating: 2.00

    I really started hosting my websites with them and after something called upgrade, the whole stuffs messed up..I open tickets about a month now..none has been replied…Anytime i want to install WordPress, I had to chat with them(waiting time so long)before they installed it for me manually.They have evn promise to solve the issues and send me email..i have never got any mail until now…not even a copy of the tickets i submitted…For chat anytime, they ask you to send support code,you will give it and they do not even send any message to explain any about issues, when you tell them you are angry and thinking to change the hosting provider, they CAN even tell you, to do whatever….CUSTOMER SUPPORT REALLY BAD…I don not recommend it to anyone.
    Name:
    Date: November 23, 2016
    Hosting Type: Shared Hosting

    User Rating: 4.00

    Have been with Site5 since 2001. While maybe not the richest on features, Site5 was great on support. The forum was rich and support was there for you within max hours. Still remember how I myself, mainly due to lack of knowledge from my side, had issues with a Ruby on Rails install. Got help way beyond what was in the contract and within less than a few hours, their support fixed what I messed up. This was sometimes in 2009.

    Fast forward and I am about to migrate over to another provider after 15 years with Site5. There is hardly any customer support left. A simple question what happened with a redirect that used to work but mysteriously stopped and the end of last year, I still had no answer to after 2 weeks and 3 tickets!! At some point I went on the Live Chat and talked to a person who admitted he was a call center in India and had no whatsoever access to the servers. After 4 weeks I got a reply that simply stated that my redirect does not work. Duh, no shit Sherlock!

    The forums are gone because “they were out of date”, according to the same lost call center soul. I used first go to those before even touching Stackoverflow or Reddit. That’s how good they were. One can only guess to the real reasons they decided to pull the plug.

    There was a time when I would swear by Site5 for the life of my own mother. Great uptime combined with one of the best supports, no matter what service you paid for. Uptime is still there, support has vanished forever and many little things are just nor working properly anymore. Stay far far away!

    Name:
    Date: November 23, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Used to be the best, now the worst.
    Name:
    Date: November 20, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Absolutely unacceptable. The downtime is more than the uptime of servers. They never have any idea of when it might be back online, and when you contact support they give you broken links from before the company changed ownership, so you just run in circles without any answers, and no site. Complete loss of business.
    Name:
    Date: November 18, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Used to be the best, now the worst.
    Name:
    Date: November 14, 2016
    Hosting Type: Shared Hosting

    User Rating: 4.00

    I’ve been a customer of Site5 since 2007, and since then, up until now, I’ve been reasonably happy with both uptime and how quickly my problems have been resolved.

    Not so now! For 7 days, all my sites have been down and I can’t even access my domains’ cpanel to point them to some other hosting. The reason I can’t access my cpanels is because none of my domains are listed in my account anymore.

    I have received no response from the 9 emails I’ve sent to support, and the Live Chat operators just repeat over and over that they understand my concerns and the problem will be fixed soon. But it doesn’t get fixed.

    So far my ticket has been transferred from support to priority support to billing to advanced billing and now to a senior billing tech - all with no actual action being taken to resolve the problem.

    I’m logging my dire experiences with Site5 here: www.sausagetools.com/site5-service-disruption/

    Do Not Use Site5.

    Name:
    Date: November 14, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I moved from Arvixe to Site5 about 5-6 months ago since Arvixe recently bit the dust and converted into an absolutely horrible hosting service.

    Sadly, I’ve come to find out that the company that bought Arvixe, EIG, has also bought Site5 and it has fallen to the same fate.

    In the past 2 weeks, I’ve experienced several hours of downtime daily with my website and associated e-mail address, missing out on important business e-mails and potentially losing customers trying to access my site.

    Their support has been slow and in the end, absolutely useless.

    I would do yourself a favor and check out EIG’s site and make sure to avoid any brand that they own. Every host they buy they turn to crap.

    Name:
    Date: November 8, 2016
    Hosting Type: Shared Hosting

    User Rating: 5.00

    When i started using Site5 10 years ago they were brilliant. Absolutely brilliant.

    I concur with many of the sentiments put forward by other users Site5 is now one of the worst web hosting companies i have to deal with I will shortly be pulling all of my domains from there servers and taking my business elsewhere.

    The last incident saw them suspend my account 10 days before payment was due and then system issues prevented me from paying the invoice. 1 hour on chat and a ticket that was never answered.

    Prompting this rant is login issues with the change in the backstage interface. The old system was working fine and didn’t require changing. I can know no longer access any of my active services. once again waiting an eternity for support. This used to be a good service but no longer. + PROS: Lots of Features - CONS: Features often don’t work and support is almost non existent.

    Name:
    Date: November 7, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Be Aware of These Thieves!!! I believe that this company has the concept of f***** their clients over and over by giving them bad customer service and steal ones money. I have for more than two months tried to transfer a domain from site5.com to another hosting company due to bad service, and during this time site5.com refused to transfer the domain. Within this period my domain expired, so they told me that the only way I could transfer the domain, was if I renewed it. So with the fear of losing my domain I had to renew it. But then they made a second withdrawal from my account of $35,95, which they promised me would be returned into my account. BUT BULLS*! They are f**** thieves, and I would recommend EVERYBODY to stay away from this company. $35,95 is not a lot of money, but they withdrawed them from my account without our permission or accept. Be Aware of These Thieves!!!
    Name:
    Date: November 2, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    We are having 3 turbo accounts with Site5. We run away from hostgator as they are an EIG nightmare. Now EIG bought site5, and the same nightmare happens to Site5. Website is so many times down, database errors, slow loading, they are moving website from server to server without telling us, emails do not work because they say others on the shared hosting send too many emails, so no resource for us. If you have any serious business, please avoid site5 now, gone from hero to zero. Even worst than hostgator ever was. Every website hosted now with Site5 is at big risk. The customer support have no relevant knowlage or education, I think they outsourced to Pakistan/India to people without any kind of hosting experience. Their customer support now is so ridiculous, and never ever resolves any problem but needs weeks to answer tickets or never answers tickets. My business is at risk now with site5. STAY AWAY AND IF YOU ARE A CUSTOMER RUN AWAY AS FAST AS YOU CAN. + PROS: There are no pros anymore with the “new site5” - CONS: Site5 has now become the worst hosting company on the planet. Stay away!
    Name:
    Date: October 30, 2016
    Hosting Type: Shared Hosting

    User Rating: 3.00

    The change of ownership for Site5.com has been one of the worst thing ever happened for me. I have been a happy customer for 8 years. One thing that made me stay with them for this long was the great customer service. More than 80% of the issues would be resolved via the online chat. Now they introduced a new chat chat application which does not work well and at the same time with agents do not know anything about web hosting and web technologies. Who is the Founder of Site5.com? I need to write him a letter about this atrocious move. If EM bought Site5, why didn’t they continue with the great staff that was working at Site5?
    Name:
    Date: October 30, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    We’ve been 8 years working with site5 and this is our first experience to get bad support during the transition. We’ll wait in the next couple of weeks to see how it’s going, before we decide to move to other host.
    Name:
    Date: October 29, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Site 5 sold to EIG. I finally had a customer support admit it to me when I flat out asked if they switched ownership. Time to find a new host…
    Name:
    Date: October 28, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I didn’t know about this acquisition until a few minutes ago. Yesterday evening I received an email saying that my sites had been migrated to a new version of Backstage. When I checked this morning, none of my sites are online and when I check in Backstage, they don’t exist at all.

    The comments here don’t give me high hopes for their customer service.

    Name:
    Date: October 28, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    So this is what happened. Site5 used to be excellent and now their service, their support is complete trash. No response to support tickets, useless chat support that takes 20 mins to even start, and in the end, no resolution to problems. I’ve been a web developer for 15 years and up until the last few months, Site5 was great. Too bad that’s all changed but I have a business to run. Avoid EIG owned companies like the plague.
    Name:
    Date: October 27, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    as others have statet, something seems to be changed with site5. Changed from a top responsive company, with nice support staff to a support nightmare. Nothing works, strange unpaid invoices show up. Something seems to be very wrong with the “new site5”. + PROS: + company used to be great and responsive - CONS: - after buyout nothing seems to work, mails are not answered or just ignored. Seems to be a very bad management now. Keep away!
    Name:
    Date: October 27, 2016
    Hosting Type: Shared Hosting

    User Rating: 2.00

    I have been a customer of site5.com for years. Since some weeks they experiencing a complete meltdown. Tickets previously answered within hours are not answered at all or after weeks. Problems remain unsolved. Suddenly I get invoices for services terminated long time ago. As it would not be enough, they moved my hosting from Asia to US without notice! instead of resolving the pending issues, they change the terms and suddenly complain I have too many inodes. If you don’t want to get into trouble, avoid this service! - CONS: - No or very late answer to tickets - Unresolved problems for weeks - Invoices for terminated services - Move of server location without prior notice
    Name:
    Date: October 27, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    DO….NOT……… HOST WITH SITE5…!!!!! The humans are nice…… but there are not enough of them…. as of Oct 24 I have 12 service ticket requests, the first dated Seot 02….. NOT ONE has generated a response…. not one…… over 40 minutes phone hold and over 40 minutes hold just to “chat”…. YOU CANT FIX TECH ISSUES IN A CHAT I had technical issues and billing issues…. but no one would provide answers and WOULD NOT ALLOW ME TO TALK W A SUPERVISOR….N…O…T…….O.N…C…E…. So while I attempted to resolve the issues, my bill became “late” and they suspended my service…… “the WORST”?….. I dont know….. but bad enough DO….N…O…T…….DO BUSINESS W SITE5 + PROS: the humans are nice but management has only hired “three”.. - CONS: Oct 2016 I have 12 oustanding service tickets..the first is dated Sept 02…. NO SUPPORT…. NONE… 40 minutes wait times on phone hold… NOT ENOUGH SUPPORT STAFF…DO…NOT…. HOST WITH THEM..
    Name:
    Date: October 26, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    2 weeks to respond to a support ticket. I used to love the customer service from Site5, they were responsive and helpful. Now I am cringing that I will have to migrate all my client sites because 2 weeks is too long to wait just for me to hear back from the hosting company. Not resolve the issue, just getting the first response! Tonight I have been waiting for 25 minutes for chat support because Backstage is not coming up.

    If the old crew from Site5 is starting another hosting company I would move sites there. Just sayin’

    Name:
    Date: October 25, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    • PROS: None
    • CONS: Site5 takes your money and leave you in the dark. It used to be a good service but now they are a nightmare. My site service was terminated 7 days before its due date. I paid immediately to restore my service, but got no response. That was 5 days ago. 5 DAYS OF DOWNTIME WITH 0 RESPONSE ON SUPPORT TICKETS IS NOT ACCEPTABLE BUSINESS PRACTICE. THIS IS FRAUD.
    Name:
    Date: October 24, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Used to be great with prompt responses. Now it has went totally downhill. No replies on the chat, even you wait for hours. Tickets are open for days, or forever. Me and my staff couldn’t send any e-mails out, nobody ever got back to us. Don’t ever sign up with Site5, you will regret it and your business will suffer. + PROS: None - CONS: Support don’t care about you. Leave you on your own and never replies…
    Name:
    Date: October 22, 2016
    Hosting Type: Shared Hosting

    User Rating: 3.00

    Can absolutely corroborate the above negative reviews. These guys used to be fantastic. Ultra-responsive, proactive, friendly. Then they sold out, and left their very loyal customers flapping in the breeze. Under EIG’s new management, customer service has fallen off a cliff. It is non-existent! Tickets go days or even weeks unanswered and unopened!! If you want to get through to LiveChat, be prepared to wait an hour, and to then be greeted by hostility and ineptitude by the agent on the other end. As mad as I am at EIG and their horrific business practices, I am equally indignant at the manner in which the original Site5 owners cultivated a loyal user base, took our money (on non-refundable 12 or 24 month commitments) and then sold us down the river. Bunch of jerks….
    Name:
    Date: October 22, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Worst hosting company on the planet. Worst customer service. in the past 6 month it went from being the best hosting company to the worst. They don’t respond to emails, tickets, online chats, phone calls. All my websites are either not loading properly or don’t load at all. Avoid these guys!!!!
    Name:
    Date: October 21, 2016
    Hosting Type: Shared Hosting

    User Rating: 3.00

    I’ve been with Site5 for years, had zero issues until this month (October 2016). Major server crash and all of my sites were down for about 8 days. That is a BIG deal when you’re hosting sites for your clients who rely on their sites for business. I understand that this was an isolated incident and literally could have happened to ANY hosting company out there. Computers are complex. However — Site5’s mistake was not following up with their customers. Not a single email explaining what was going on, what they were doing to fix the problem, and absolutely no ETA on a resolution. I was hours from pulling the plug and starting over. I am now in the process of moving my sites to another host. I think the odds of this happening again is slim to none but given how unresponsive they were through this experience there’s no way I can stay.
    Name:
    Date: October 21, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I have been supporting a client’s website hosted in Site5 for a couple of years. Last year, support was great. This year the site went down (the client switched credit cards and didn’t tell anyone, so the SSL certificate wasn’t renewed, no emails went out, and the site went down). It has been over 8 days and we still can’t get Site5 to install the new certificate. Maybe they are understaffed. Maybe their support people are under qualified. But whatever reason, it takes forever to contact them, and takes forever to get them to do anything. Seriously looking at doing an emergency migration to another hosting service to get us up and running. NOT RECOMMENDED. + PROS: Used to be great - CONS: Support is non-existent
    Name:
    Date: October 21, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Truly bizarre – why the take over company would let it all fall apart like this. Support that was so responsive and good before is truely a joke now (ie 2 weeks for a ticket instead of two hours!). It seems I’m going to be leaving shortly as well. So silly, who on earths in charge of this company?!
    Name:
    Date: October 21, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Site5 was recently bought out and their business has gone totally down hill. No answer on the chat lines. Billing was all jacked up. They’re charging me $80 on a domain I cancelled 5 years ago and they said the “reg date” was 12/31/1969 + PROS: Used to be an amazing company, but now I wouldn’t use them if they paid me. - CONS: Everything. What happened to you guys, site5? You used to be an amazing company.
    Name:
    Date: October 18, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    These guys are HORRIBLE. Do something else. DO NOT USE Site 5 + PROS: None that I can think of - CONS: These guys are HORRIBLE. From a recommendation, I swapped from Go daddy. Since then (3 months) i have had more mission cirtical issues than 6 years with Go Daddy. At this moment, my site has been down due to a htaccess mistake one of their staff made, and now cannot fix. Hold times are horrible, service is horrible, techs are just glorified CSR’s, and the real tech team iseems to be 1-2 people at most. Thank God I didnt pay for a year. I am hoping to ge tmy site back online, and as soon as I do, I am moving elsewhere. DO NOT USE Site 5
    Name:
    Date: October 18, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I used to like them. And they used to have good support.

    Starting August 2016, support has gotten harder and harder to reach, and less and less helpful. Then they decided to upgrade Backstage, and I completely lost access to my account. Going on at least two weeks without access or help from support.

    At this point I’d like to log in just to transfer my account to another host.

    AVOID AVOID AVOID

    Name:
    Date: October 18, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Have been a customer for 5 years, hosted about 150 websites using their service. It used to be excellent, now it is a complete and utter nightmare and will cancel and leave them a.s.a.p. Lots of downtime, their customer service used to be excellent now it is the worst i’ve ever seen. STAY AWAY!!!
    Name:
    Date: October 16, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Used to be good. Been with them since 2008 and was always very satisfied. In the last 6 months it has all gone to crap. I am just a small time, novice. One Web page, and some email. But my clients and I depend on email to communicate. But now server down times have increased significantly. Currently the server my site resides on has been down for 56 hours and counting. There status updates are meaningless. Each 12 hour estimate goes by and then finally someone posts it will be another 12 hours. I have had it. But the server has to be up before I can transfer. maybe that is how they keep from losing customers. Just shut down the server so you cannot transfer to a new host. Interesting business plan.
    Name:
    Date: October 14, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Was awesome for 10 years. Best host out there. They let go ALL their support staff an the place has fallen to bits.

    AVOID AT ALL COSTS.

    Name:
    Date: October 14, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    My website has been down for almost three days and its impossible to get to them. no response to tickets, chat takes 30 min to log in and when they do they take forever to respond. + PROS: used to be friendly - CONS: non existent support
    Name:
    Date: October 13, 2016
    Hosting Type: Shared Hosting

    User Rating: 2.00

    Customer since 1999. Recommended to friends and colleagues until the past few months. Since they were bought out Support has disappeared, as has contact/communication. They were always good value with their plans, but no longer. The standard of Support offered to their customers now is near enough zero! I have had tickets open for 4-6 weeks now that have not even been looked at by Support. If you have a website, you can’t wait this long for support. They say on their website that if you don’t get a response in 6 hours (“we usually answer in far less” lol) you can claim $1 back. I opened a ticket to claim about 4 weeks ago and Billing hasn’t even looked at it. I have no finished with them and moved to a new host. Site5 – AVOID AVOID AVOID. If I could give them zero for their overall score I would! + PROS: Used to be value and support. - CONS: Now - no support and totally pathertic communication.
    Name:
    Date: October 11, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    So upset to be dealing with this. Was referred by a client who seemed to like site5. WORSE mistake I made was switching host to them. Can’t get through to anyone at support, on hold for over an hour at times. Having so many issues and I feel sick that my website is suffering at my most busiest time. I don’t even know what to do at this point because I don’t want to deal with more issues switching PLUS I paid for the year.
    Name:
    Date: October 8, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I have been with Site5 over 5 years now. They were pretty good, but now the services and the support is terrible. They used to reply to support tickets within 24 hours, now it takes them over two weeks to come up with a generic reply (for example: ‘It seems to be working now, can’t see anything in the logs. If still encounter any problems, please reply’). They don’t even read the mail. It also takes over 30 minutes to talk to someone through the chat. My site was down for two days and they didn’t compensate me in any way, even though their site says there is an uptime guarantee. Because the site was down 3 weeks ago, they can’t seem to find it in their logs anymore. If they would have replied sooner, they would have found out. Also, it worries me that they don’t have these logs. Please avoid this host and only look at reviews from August ’til now. I think something happened recently and now they try to fix things with whoever is still working there. + PROS: Admin panel wth lots of features. - CONS: Downtime, hardy any support. Problems get ignored. Not so friendly as they used to be.
    Name:
    Date: October 8, 2016
    Hosting Type: Shared Hosting

    User Rating: 5.00

    Well where do I start, I asked them a question about image caching and was expecting a reply withing 10 mins which was usually the case with Site5. I am still to this day waiting for the reply and its been over a week. Absolutely no excuse for this. They have been taken over and are not interested in their customers, I’m actually a little upset as i’ve been with these for over 16 years and have gotten to know the support team over that time. The little bios you got about the person who was dealing with your issue, they were very knowlagable and so so helpful. Now though, its as if the support team have all been sacked as they DO NOT reply to your questions/problems. I will be looking for a new host as this is not acceptable, such a great shame though. + PROS: Easy To use services Good up time for my server (London) - CONS: Customer Service has just disappeared since they were taken over! Waiting over 7 days for a reply
    Name:
    Date: October 6, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Have been with Site5 since 2000. Until a few months ago, they had been pretty good over the years and reasonable value for money. However that has all changed in past couple of months. Support whether it be technical or administrative is now almost non-existent. Support tickets remain unanswered after weeks (longest one still open is 6 weeks!). Their website says if your ticket is not answered in under 6 hours you will get a $1 refund each time. I have a claim ticket open with Billing but that hasn’t even been looked at by Site5 in 4 weeks.

    Apparently they have new owners – EHG Holdings? Why pay millions of $ for a company and then destroy it. It can’t be for the assets surely. A hosting company aren’t going to have much in that respect.

    AVOID SITE5 like the plague for your hosting – they have totally lost it as a company you cannot have any trust in. Small businesses need support quickly, not waiting for weeks for a tech ticket to be answered.

    Name:
    Date: October 6, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    ZERO SERVICE…. It’s unbelievably bad now. I don’t think they’ll be able to come back from this. What a NIGHTMARE — some of my sites have gone down and I can’t even access them due to an internal cpanel problem and there’s NO support responses. + PROS: The basic services are good and they USED to have great service — I used to rave about it to my clients … but NOT ANYMORE. - CONS: ZERO SERVICE…. It’s unbelievably bad now. I don’t think they’ll be able to come back from this. What a NIGHTMARE – some of my sites have gone down and I can’t even access them due to an internal cpanel problem and there’s NO support responses.
    Name:
    Date: October 5, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Literally deteriorated to the point of the absolute worst customer support I’ve ever experienced. Be prepared to wait weeks on end before receiving a reply for a ticket, if ever. This is such a fall from grace, being that they had a phenomenal support team prior to being bought out.
    Name:
    Date: October 2, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Pathetic service. I will leave them when my contract expires. This is after 10 years of great service. Change of owner has ruined them. + PROS: None anymore. They were great up to a few months ago. - CONS: No support at all. My websites have been down for 10 days. The only reponse I get is to wait and be patient and not to bug them. Pathetic.
    Name:
    Date: September 29, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    If I could give negative stars I would. I’m joining the chorus here to say they could care less about their customers. I’ve been with them for many years, and somewhere along the line they got rid of customer support. There was a time where customer support was awesome… It was the one reason to be with them. I need an SSL cert installed and I’m losing business because for 5 days I’ve had no response. Chat is useless, and waited on hold over an hour to try to reach a human. I’m literally moving my site immediately because it’s so bad. Stay away.
    Name:
    Date: September 29, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    If you are selling online to offices and can afford >4 hours of downtime on Monday morning through lunch (actually, still down) – this is the place for you. Another note as they just explained, 4 hours in a month only gets 5% on their service guarantee, even if it is straight through at the busiest sales period.
    Name:
    Date: September 28, 2016
    Hosting Type: Shared Hosting

    User Rating: 2.00

    The EIG acquisition really killed site5. Just recently they made a support system switch and now support is nearly non-existent. I’ve been waiting almost 5 weeks for help on a ticket. They stop responding, then claim they haven’t gotten any updates from me. When they do actually respond, it’s a brush off that asks for more info that was already provided in a previous ticket update. Avoid like the plague. + PROS: Cheap? Not many pros anymore :( - CONS: Non existent support, lots of downtime, on a downward slump. Avoid at all costs.
    Name:
    Date: September 28, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I have been locked out of backstage for the past week. I can get into one site with cpanel but the other looks to have an email attached to it I do not recognizes. Sent emails, done the click to set password, sat on the phone for an hour listening to music and talked to an idiot bot for 45 minutes yesterday. You have to be nuts to pay them a penny. I’m currently talking to A2 to see if I can’t just move everything over. Any other suggestions much appreciated. I also have been a client for years.
    Name:
    Date: September 26, 2016
    Hosting Type: Shared Hosting

    User Rating: 6.00

    In reply to Tom. My experience exactly. They were the best, now the worst. Something big must have happened recently. None of the old, brilliant tech staff answer your tickets any longer. Tickets take a few weeks to answer, and no solutions offered.
    Name:
    Date: September 26, 2016
    Hosting Type: Shared Hosting

    User Rating: 4.00

    Started out with them over a year ago, they had great customer service and were quick to respond when I had a ticket or a question usually someone would reply within minutes….. however in the last 2 months they have completely stopped with any customer service. I have tickets that have not ever been looked at and have been completely ignored. I tried the “Live Help” but it didn’t do anything, no one was there to answer my questions. - CONS: No customer service and support any more.
    Name:
    Date: September 23, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    – Story 🙂

    Bevor we moving to site5.com the service chat was reach in only 5 minutes . they was very bvery noce to us we explain them what we need and they offer us some package , we oay the same day . they promis us to migrate the shop in only some day ..

    After payment :

    we post ticket for migration and ticket for domain transfer – migration asnwer after 7 days ! after migration the shop was not working well so than ok we post ther ticket answer after 4 days . afer shop finaly was running we ask about the domain transfer who we already pay 14 days bevor — till today 3 weeks no answer !

    the shop is not working always site down , ftp down , capanel down , 500 internal error , and other thinks

    after finaly 8 hours hold in chat … the customer service told us that our site is attact by someone with ip xxx….. we told them that this ip is the ip from the hosting 🙂 immedately he told us that some plugin that we have installed cause the crash of the site so we unninstall the plugin but site still down … we explain him that site still down he told us to give him our ips … and after we send him ip he told us that he dont see us online … strange … again he told us is our end shop system who makes problem … i ask him but wy your server dont see that we are connected ??? so it have to be in your end the problem ,.a also wy capanel is not working ?? our shop crash the capenel ???? after that he told us he will escalete the ticket .. my answer the ticket is already escalted since days .. so now is time to work on ticket not only to make bla bla bla … strange the chat was ending from them his end ,,, so we tray again for chat service support but hours … i close this and try to reach sales and billing chat … magic in only 5 minutes i was connected …

    so in the end

    – bad service and bad hosting !!!NEVER AGAIN SITE5.COM

    Name:
    Date: September 15, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    no response
    Name:
    Date: September 13, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Unable to get my site up and running due to various issues and no help from support. Will be seeking my money back. DO NOT USE - CONS: Everything
    Name:
    Date: September 13, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I have been with SITE5 since 1998 and there was a time that I couldn’t imagine recommending anyone else for hosting services. Now, I would burn their building down if I knew where it was.

    I have been unable to log in for 3 weeks and support is non existent. Avoid SITE5 and anything owned by EIG. I suggest a class action lawsuit. These guys are going down and they will take your money with them. Any lawyers out there?

    Name:
    Date: September 11, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Site5 has begun moving accounts around, and my sites have slowed considerably over the last 2 days! Losing sales and traffic to the point where I am currently pausing my ads and we are moving to a new host immediately. We had to do the same when another one of our hosts was bought up a few months ago.
    Name:
    Date: September 6, 2016
    Hosting Type: Shared Hosting

    User Rating: 3.00

    What happened? been a client of site5 for 10 years of more, now they have been sold to EIG it has turned in to a stay away host. No reply to support, before it was minutes… now days, if they ever reply. This is bad news, at the moment no big issues and sites are live, but really in panic mode when something bad happens. Already looking other options to migrate. As of today, Site5 is enter at your own risk. Really sad, Site5 was fantastic. + PROS: Nice products, with a lot of features for a nice price - CONS: Nice price with the new owners is now resulting to be expensive. No support at all, not even to buy addons.
    Name:
    Date: September 6, 2016
    Hosting Type: Shared Hosting

    User Rating: 4.00

    I too have been a long time supporter of Site5 but since July they have been truly awful – though their support was still there, if only to provide me with excuses and implying it was something that I had done that was causing the problems. + PROS: Hard to think of any now as every day I seem to be getting problems - CONS: Support is just non existent - it’s such a shame as they used to be the best.
    Name:
    Date: September 6, 2016
    Hosting Type: Shared Hosting

    User Rating: 5.00

    Was once a great hosting service. Not anymore. It doesn’t matter how good your tools are, if you have bad support, you’re not going to hold on to your customers. + PROS: They have good features. Speed is OK. Uptime is good. But support is severely lacking. - CONS: Support is not what it used to be.
    Name:
    Date: September 6, 2016
    Hosting Type: Shared Hosting

    User Rating: 2.00

    No support, hour long waits. Web apps feature to install WordPress wouldn’t work. Couldn’t gain access to backstage to cancel my account. + PROS: None that I know. - CONS: No support hour long waits. Web apps to install WordPress wouldn’t work. Couldn’t gain access to backstage to cancel my account.
    Name:
    Date: September 5, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    What a shame! Site5 used to be amazing, their support was the best. I’ve been with them many years and have recommended them time and time again. Sadly, those days are now gone since being bought by EIG. I understand businesses grow and transition in to bigger corporate style companies… but their support is utterly appalling now. It’s a sad time. I’m currently in the process if looking to migrate my business to another company… a long and painstaking task!!! What a shame - CONS: No more support
    Name:
    Date: September 5, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Company used to be great, they got taken over and now they are poor. Do not touch them.
    Name:
    Date: September 3, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Site5: beter run than walk away from this hosting company. Since Q2 of 2016 they have been taken over by “An Endurance International Group Company” and that is when their great service became BAD service. I am a 10+ years customer. Read comments of other users for information on their BAD service. It is 100% correct.

    + PROS: None
    
    • CONS: All BAD support BAD communication BAD technical support BAD everything
    Name:
    Date: September 1, 2016
    Hosting Type: Shared Hosting

    User Rating: 2.00

    In reply to Alex. I have been a site5 customer for 10 years. They were bought out by new company, and htis month began the transition to new servers…. it has been a horible expereince. DNS’s screwed up. customer support is non existent, I have been hacked several times…. the list goes on… stay away from Site5. they are total screw ups right now.
    Name:
    Date: August 26, 2016
    Hosting Type: Shared Hosting

    User Rating: 2.00

    Site5 used to be great however, recently they have been making changes to support – ticketed and live chat and the service has just gone. More issues have been occuring due to recent changes regarding emails and with the now lack of support we are looking to move all our servers to another provider as the current situation at Site5 is terrible.
    Name:
    Date: August 11, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    The worst. Dog S&%T sandwiches served daily. + PROS: Just sucks dog b##ls! No service, lie, won’t look up account without case #s. - CONS: Read pros.
    Name:
    Date: July 31, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    Things to expect with Site5 hosting: Downtime. Lots and lots of downtime. Downtime that can last for DAYS.

    You will not be told when they decide to pull the plug on a server. It’ll just go offline. Don’t worry! Your client will let you know their site and email are down.

    But hey, at least you can log-in to the account, check the server status and… if there’s just a blank screen with no information, you can bet the server is down. + PROS: They don’t care about long-term customers making it easy to take your business elsewhere. - CONS: Everything.

    Name:
    Date: June 16, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I, too, loved Site5 until 2016. Now it is up and down, and a few weeks ago my site was down for 3 days. Today, there is a ‘server issue’ that they are working on.

    I’ve had nothing but good customer service from them – helpful and they fix things if they can. But a business can’t survive without their webpage being online. It’s been very frustrating, and if it doesn’t get better, I’ll take my business elsewhere.

    Name:
    Date: May 31, 2016
    Hosting Type: Shared Hosting

    User Rating: 4.00

    Their service seemed really cheap, when I contacted them to ask whether I could simply use them as an FTP file transfer service for a relatively small amount of files each month.

    I was told “yes”, I can use them as an ftp xfer service for a relatively small transfer amount each month. Once I needed service, they decided that their service was not meant for that. They pointed me to a terms of service page, which none of them could interpret as prohibiting what I was wanting to do. I’ve read and re-read it 5-6 times – I went to law school and am currently a front end app developer – and there is no clear statement against simply using the service to transfer a small amount of monthly files! I have a zero tolerance policy against being mislead by dishonesty when signing up for a service. i terminated my service immediately. Terrible customer service and dishonest sign up process. + PROS: Their service seemed really cheap, when I contacted them to ask whether I could simply use them as an FTP file transfer service for a relatively small amount of files each month. - CONS: I was told “yes”, I can use them as an ftp xfer service for a relatively small transfer amount each month. Once I needed service, they decided that their service was not meant for that. They pointed me to a terms of service page, which none of them could interpret as prohibiting what I was wanting to do. I’ve read and re-read it 5-6 times - I went to law school and am currently a front end app developer - and there is no clear statement against simply using the service to transfer a small amount of monthly files! I have a zero tolerance policy against being mislead by dishonesty when signing up for a service. i terminated my service immediately. Terrible customer service and dishonest sign up process.

    Name:
    Date: May 16, 2016
    Hosting Type: Shared Hosting

    User Rating: 3.00

    I’m new to Site5 and I can’t say that they were great on tech support. Having a firewall that keeps blocking outbound on port 25 isn’t great for transactional emails.

    I don’t think that I’ll renew with them.

    Pros: Easy and fast to setup

    Cons: Poor quality support - Slow to respond - Unqualified staff

    Name:
    Date: May 11, 2016
    Hosting Type: Shared Hosting

    User Rating: 1.00

    We used Site5 for our web hosting and email service for several years. Things were going along smoothly until last week. Suddenly emails stopped working and we could not communicate with Site5 to find out what the problem was. We called and the voicemail cut us off. Tried to do an on-line chat and they decided I was not communicating (I was typing), so they ended the chat. Our business could not be without emails for over 7 days. This was not acceptable. Finally spoke to someone and they said that they were doing a migration of files. We did not get any notice of this migration happening. They said they notified us via emails. What a crock. We moved our files to Go Daddy. Site5 needs help. They don’t communicate with customers. Don’t use Site5.

    Pros: None

    Cons: We used Site5 for our web hosting and email service for several years. Things were going along smoothly until last week. Suddenly emails stopped working and we could not communicate with Site5 to find out what the problem was. We called and the voicemail cut us off. Tried to do an on-line chat and they decided I was not communicating (I was typing), so they ended the chat. Our business could not be without emails for over 7 days. This was not acceptable. Finally spoke to someone and they said that they were doing a migration of files. We did not get any notice of this migration happening. They said they notified us via emails. What a crock. We moved our files to Go Daddy. Site5 needs help. They don’t communicate with customers. Don’t use Site5.

    Name:
    Date: May 1, 2016
    Hosting Type: Shared Hosting

    User Rating: 3.00

    Up until end of last year Site5 service was incredible. I had years of excellent support with responses usually within an hour, and fixes took no more than a day. I recommended their services to numerous clients.

    Now? Support response up to 24 hours, server uptime sits somewhere around 60%, and fixes take weeks. I’ve had no access to Advanced DNS (a basic hosting requirement) for over two weeks, with no explanation and no fix in sight.

    Since acquisition the company is being ripped apart by a move to cheap servers, reduction of staff and

    Name:
    Date: April 20, 2016
    Hosting Type: Shared Hosting

    User Rating: 3.00

    I had 10+ years of perfect hosting experience with Site5, I loved it! Until End of last year where things started to fail. Uptime was down. Host unavailable. Support took hours to reply.

    In March 2016 I even lost a lot of data as the internal backup wasn’t working for over a month. Deep in the contract it was stated that backup is only a courtesy and they are not responsible for it. Got no refund. Only excuses.

    I can not recommend Site5 anymore.

    Pros: nice cpanel/multiadmin fair pricing

    Cons: since end of 2015 failing in support and failing in uptime

    Name:
    Date: April 12, 2016
    Hosting Type: Shared Hosting

    User Rating: 3.00

    Site5 is no longer a hidden gem. They were recently acquired by the same corporation that bought up Hostgator and drove it into the ground. I have had nothing but hassle with Site5 since last Friday when they consolidated their servers and migrated my customer’s site. Massive problems ensued and now after a weekend of mess, the whole site is down again and a thirty minute waiting queue on tech support. Tech support also now does the usual (hostgator) thing of putting blame on the customer first instead of seriously looking into the issue right away. This is a sinking ship!

    Pros: Used to be incredible. Emphasis on used to be.

    Cons: Was acquired by Endurance International Group in 2015.

    Name:
    Date: November 12, 2015
    Hosting Type: Shared Hosting

    User Rating: 1.00

    There is no way on Gods Green earth I would spend another dime with these people.

    Pros: no pros at all

    Cons: everything you can think of can and will go wrong.. I have been down for 7 days already.

    they blame someone else for the issues and even the company they are a domain re-seller for says they could have fixed my issues and yet they still have not.

    Name:
    Date: October 14, 2015
    Hosting Type: Shared Hosting

    User Rating: 3.00

    Site5.com hosting: What a shame that they have adopted of late a really bad we don’t care about our customers attitude. Site5 used to be superb and really helpful but today they’re just dreadful. You ask them for help and it is immediately obviously they just could not care less about helping their customers full stop.

    You ask them to walk you through a problem and they just treat you like you’re stupid and come back with an abrupt bog standard answer like they’re just copying and pasting them constantly. Indeed, I’m starting to wonder if their customer support staff have all been replaced with robots lately it really is that bad of late. The old time friendliness where they could not do enough to help you as a customer has unfortunately flown out the window.

    I will NOT be renewing my hosting with Site5.com again. I know there are better companies out there today who actually value their customers instead of treating them like dirt.

    Pros: Used to be absolutely brilliant for customer support and technical help but in the last 12 months their customer support for any technical issues is just completely lousy.

    Cons: Costomer support staff members since the fall of 2014 seemed to have adopted we couldn’t give a flying crap about you attitude. Extremely unhelpful like it’s more thans jobs worth to assist you in a professional manner, even though it is the customers that are paying their wages. I will not renew with them again after being with them for a few years. I don’t know what has happened to Site5.com lately but it certainly ain’t pretty.

    They’re now the polar opposite of the fantastic friendly customer support they used to offer like they’ve forgotten their roots and gone all corporate on everyone. Not good.

    Name:
    Date: April 6, 2015
    Hosting Type: Shared Hosting

    User Rating: 7.00

    I arrived at Site 5 after a long research process. For the money they are the best deal I found for a feldgling dev starting up multiple magento sites. If it gets worse later on, then I will find out. The traffic is a hard one to quite figure out, but I’ll see. However, I came from Siteground, and that place was ridiculous, across the board. They should pay the graphic designer a lot, because he makes it look so friendly and mellow. Then you sign up, and they start treating you like they’re doing you a favor, plus are lousy at tech support. Their entire sign-up process is atrocious as well, almost as if they are rrying to get you to pay for a year no refunds before you find out had bad they are. I wont say who they are populated by, but its not a great group of people. Still, their location and what I’m reading now makes me wonder.

    Pros: support seems quick. Layout of backend features good. They helped with Magmi and other magento issues. Cheap domain sales.

    Cons: None I’ve seen so far except they are based in Arkansas. Dont handle new TLDs.

    Name:
    Date: December 8, 2014
    Hosting Type: Shared Hosting

    User Rating: 1.00

    I have been a customer for more than ten years and will be closing my account. In my opinion, over the past several years, the level of service has gone down hill while the prices have gone up. If you’re looking for webhosting, companies with better service and lower prices can be found elsewhere. I’ve found the support to be very unhelpful. They were great at saying “no.” They are also great at repeating “no” if you complain about it. I probably have contracted their support less than once a year in the ten years I’ve been a customer. The past two or three years, after the service dropped and prices went up, I have complained a few times and even told them I was considering canceling. I explained I had been a customer for more than ten years. I felt like they didn’t care AT ALL. I felt like, no loyalty to at all and they didn’t care about me at all.

    Ironically, after I had already opened an account at another webhost, I went to transfer my sites over, and discovered that my server was down for “maintenance.” I was told it would be down from 9pm until 1am, EST on a Friday night. It was actually down until past 2am. This only confirmed by fears.

    Name:
    Date: November 28, 2014
    Hosting Type: Shared Hosting

    User Rating: 2.00

    There is NOTHING unlimited about Site5! Don’t fall for that unlimited hosting. I get anywhere between 700-1,500 viewers a day, site5 told me I using too many resources and would be forced to upgrade to a VPS which runs $70 a month. Many people know it’s almost impossible to make that much money with little views. I would get warnings when my views were in the low 500’s. I did everything they told me to do such as install countless number of plugs ins. kb.site5.com/scripts/wordpress/wordpress-optimization-tips/

    They even have a page kb.site5.com/policies-and-information/resource-points/ Where it talks about resources.

    After I explained my low views; they went on to say it was SPAM comments. I have the askimit plug in, they told me to install Disqus, I did. At another point site5 blamed it on my theme. I disabled everything and even shut my site down for a few days and they said I was using too many resources. The company I use has a chat room dedicated as a help forum. I submitted the question; “My hosting company said I am using too many resources” and then I went on to list all of the links I am posting here.

    The theme company I use were stunned, other members said; “You must have site5, they tried that with me too” I then uninstalled every theme and used TwentyTen theme – site5 still told me I was using too many resources.

    How does site5 get such good ratings?

    Simple: when you join they offer to switch over everything for you (FTP) and hold your hand through the whole process, they keep checking on you and ask if you need anything so when you are all set up, they then send you a feedback sheet and basically hound you with it – in a friendly way of course. Here is another link about site5 point system.

    kb.site5.com/policies-and-information/resource-points/resource-points-high-resource-usage-options/

    Name:
    Date: October 7, 2014
    Hosting Type: Shared Hosting

    User Rating: 2.00

    I have used site5 for about 5 years, with very little problems, UNTIL THE LAST 6 MONTHS!

    We now have weekly down time and service disruptions> Today it’s ALL of the Dallas servers.

    Their C/S is largely inept, and can’t really help with anything meaningful. Except to say, “We should be back up and running soon, just keep checking the forum for updates”

    Worthless,

    Am looking for another solution, just trying to figure out what it’s going to take to transfer everything to another hosting service..

    Name:
    Date: September 3, 2014
    Hosting Type: Shared Hosting

    User Rating: 1.00

    If you actually need to use your website, DON’T host it with them. They have the worst hosting that I have ever experienced. They try to make up for it with customer service but what good is that when your website barely ever loads. I had trouble with my site performance every day - it was absolutely HORRIBLE!
    Name:
    Date: September 2, 2014
    Hosting Type: Shared Hosting

    User Rating: 3.00

    I was with site5 since 2011, and didn’t have any problems ‘till end of 2013, when my hosting server start to being listed on “black hole list” ( or something similar)… Well I run a construction company and I am not in computers by any strach of imagination, but my emails were completely blocked ( I couldn’t receive or sent first time for about 48 hours, next time for about three days etc, then on April or May my email was blocked for TWO WEEKS!! I had to switch to another host because they couldn’t fix….Always same copy and paste answers : our technicians working around clock to fix the problem…… Lousy service, same for customer service, very, very dissapointed……
    Name:
    Date: August 30, 2014
    Hosting Type: Shared Hosting

    User Rating: 4.00

    The service is OK the servers are SLOW and buying domains is an absolute nightmare you have to post a ticket when you buy domains just to have them bought which can take up to 3 days, every 2 days im in support asking and pretty much begging for them to take my money - never met a company like that, stay well clear if not the for the speed of the servers then for the poor sales service and more.
    Name:
    Date: July 1, 2014
    Hosting Type: Shared Hosting

    User Rating: 4.00

    I was actually told by a site5 “Customer Specialist” rep, that they could not provide me with hosting at this time, after failing to setup my account in over 24 hours, i’ve been a reseller with Site5 for over 6 years, and that comment from their specialist put site5 on my blacklist.. I’m currently scouting around for other resellers, site5 will not host my business and when I was a promoter for site5 for all those past years and I was happy I was with them.. they will not only loose a customer, but I will setup a post with my negative experience and share with the world what it feels like for a hosting company to tell you literally “I’m very sorry, we will not be able to provide you with hosting at this time”!

    Waiting more than 24 hours for a shared hosting account and when I say I would go somewhere else if its not setup.. they simply say “go”.. Customer Retention? Customer Satisfaction ? uhhh Making a sale?.. This is the service industry and for me their reply was very unsatisfactory, i’m going to be migrating all my customers to another reseller host, and leaving site5 once and forall, if only that agent replied differently…

    Btw.. for the site5 guys who would like to check out the ticket IDs are : XTMJ-75983 and LTNG-91335…. I also made a couple of calls to the call center dated jun 21.. if you care to listen to what your customers have to say

    Name:
    Date: March 27, 2014
    Hosting Type: Shared Hosting

    User Rating: 10.00

    After reading all top hosting provider reviews, I’m surprised that Site5 ranks just six. It should rank in top 3 for sure. They also have integrated Cloudfare: kb.site5.com/dns-2/how-to-setup-cloudflare/ With that added, no bandwidth, space or emails limitations and affordable price I believe it beats all the others. I like that they have the latest server features versions and their host pro turbo offers a dedicated IP for $12.95/month which I think is better compared with others.

    The user ratings to the right reflect the total rating score of all 12 VPS Hosting Reviews left by our readers.

    Overall: 1.17

    Support: 0.83

    Speed: 1.25

    Features: 1.42

    Uptime: 1.50

    Value: 0.83

    Name:
    Date: April 9, 2018
    Hosting Type: VPS Hosting
    Platform: WordPress

    User Rating: 0.00

    I was happy with Site 5 until they were purchased a couple years ago. Service and support were not that great but they were so cheap, I put up with it. But now, the servers go down at least once a month, they no longer have a phone number so all support is through chat or online tickets. The chat support sessions are a solid hour of idiots that have no idea what they are doing and eventually just fill out a support ticket for follow up by another support admin. The support tickets are usually 24 hours before I get a response and can take a week to resolve. My VPS has gone down every single day for the last 3 weeks. I can’t get the files off of the server because it is down so frequently. I’ve had Site5 just randomly change MX records from local host to remote host - without permission. It is a real nightmare. I’ve lost clients over their incompetence and down time. I don’t usually take the time to share online reviews, but Site 5 is so terrible, I feel a responsibility to warn others - it is really, really, really terrible hosting.
    Name:
    Date: February 8, 2018
    Hosting Type: VPS Hosting
    Platform: Joomla

    User Rating: 0.40

    Tried to end services, backstage was not working properly, their team supposedly cancelled my account. Still billing me now, and making extremely hard to cancel. Not going to refund my billing, they keep coming up with new excuses. CROOKS!!! Be very wary!
    Name:
    Date: May 28, 2017
    Hosting Type: VPS Hosting

    User Rating: 1.00

    Well what can one say about a site I reviewed a few years ago and gave glowing reports. As their service response, customer support etc was best I had received.. Well now I say…Avoid like the plague.. Since this new people took over I stayed had no real problems worth shouting about UNTIL! now. when no one can access the site from the web any-more (for the past week) these people are not even replying to support ticket let alone admitting they haver servers that have gone offline.. The old owners of site 5 would of been communicating right from first instant of trouble. (and I do speak from experience here) these people not a damn word not even courtesy of a sorry we not sure what is wrong.. Just total ignorance of not a word.. I wish the recommended setting here allowed for a “0” rating as that’s what I would now give.. AS above.. Avoid like the plague….
    Name:
    Date: March 10, 2017
    Hosting Type: VPS Hosting

    User Rating: 1.00

    I spend $355 a month on a server that goes down 2 or 3 times every 2 weeks. No one can tell me whats causing it, no one can tell me when it’ll be fixed.

    I have moved over to a new host.. I am transferring all my websites right now currently for half the price.

    Site5 used to be awesome.. it was the best.. since it was sold in the past year.. its really turned sour. No help at all. Support takes over a week to respond, without fixing the problem

    DO NOT USE THIS HOST.

    Name:
    Date: March 8, 2017
    Hosting Type: VPS Hosting

    User Rating: 1.00

    I was a loyal Site5 customers since 2011, paying around $820 a year for a VPS server. After many years of amazing service and support, after being purchased by EIG, everything changed dramatically. Support tickets would be 1 month without being answered. A lot of downtime… they removed their phone support, so the only way to communicate was submitting a ticket. Even their online chat option was useless, as anything you’d reach out to them for, they’d say “please submit a ticket”

    I decided to pull out and move my VPS server with more than a dozen websites to a new host. I usually paid $820 per year for my site5 VPS server … and still had around 5-6 months left until my renewal, so I requested a pro-rated refund. It is important to note that The customer service agent offered this pro-rated refund after originally offering a pro-rated account credit, which I said I had no use for. They said they would escalate it to management and offer me a pro-rated refund. That was 3 months ago. Since then I’ve sent 5 follow up emails to the ticket, which have been completely ignored. I reached out by Chat, and they told me to submit a ticket. Truly pathetic. The service is pitiful, The Support is pathetic. Stay far far away.

    Name:
    Date: March 7, 2017
    Hosting Type: VPS Hosting

    User Rating: 1.00

    Un freaking believable. 5 days…count them…5 days and no response to a ticket stating my customer is without email. This company has officially gone the way of Hostgator and many others. To the toilet. Once EIG took over, bye bye super awesome Site5 support and hosting, and hello steaming pile of outsourced crap. Not a single good thing to say anymore. I hope those awesome support techs that use to take care of us so well landed on their feet.
    Name:
    Date: February 27, 2017
    Hosting Type: VPS Hosting

    User Rating: 1.00

    From The Best to worse over one night. We were 4 years a very satisfied and happy customer before that.

    Site5 sold out to people that run Hostgator and Bluehost, what puzzles me is why is it now even worse then those two.

    Name:
    Date: February 1, 2017
    Hosting Type: VPS Hosting

    User Rating: 1.00

    It’s heartbreaking what happened to site5. I was with them since 2009 and got to know a few of the support staff well – back before Endurance bought them the team was excellent and you could get answers via online chat nearly instantly.

    I should have paid closer attention to their sale to EIG but I didn’t know any better and I thought “ok, new owner…same team”. Wrong. It appears to me that none of the original support staff is there anymore, and now you deal with some off-shore ‘script reader’.

    I was paying nearly $2,000 per year, happily, with site5. One day I could not log into my account. Nobody would answer online chat. No answer to phone calls. I opened a problem ticket and it took THREE WEEKS for the initial response, which was basically “please try to log in again”.

    My full time job became getting off of site5. I was finally able to ‘backdoor’ my way into cPanel for each of my sites, and got them moved over to a new service. It was painful.

    I also immediately called my credit card company and told them to cancel the credit card on file with site5 because I knew what was going to happen next. Yup, I tried to cancel my service with site5 and that request went ignored for FOUR WEEKS. I was getting emails stating that my card was invalid, etc – so those bastards were trying to hit the card for the $2,000 yearly fee. Imagine trying to get a refund from that?

    I hope the prior owners of site5 are enjoying their big payout from selling out to EIG. And I hope EIG crashes and burns - they have no right to be anywhere near a computer much less hosting their victims websites.

    Name:
    Date: November 23, 2016
    Hosting Type: VPS Hosting

    User Rating: 1.00

    Very sad. I had been with Site5 since June 2008! I have been with them longer than any personal relationship.

    For the first 8 years they were amazing. Always there, offering support in difficult times and helping me through.

    Then something changed in 2016. I heard rumours about them seeing someone else. I found out it was Bluehost. Ever since then, they became cold. It’s like I don’t know them at all: never returning my tickets; not wanting to listen to why I was unhappy.

    In the end I announced I was leaving. Site5 got very possessive, putting obstacles in my way to stop me cancelling my billing(constantly asking for my Support code).

    I had 19 sites with them. I have moved 16 to Siteground, So far they’ve been just like Site5 used to be (32 staff used to work for Site5 staff).

    Don’t hesitate. Migrate!

    Name:
    Date: November 21, 2016
    Hosting Type: VPS Hosting

    User Rating: 1.00

    Worthless, don’t even think of using them to host anything.

    After acquisition by EIG the once really nice hosting company has turned into absolute rubbish. Support is nonexistent, taking days to post a useless response to a ticket. Hard to say what the performance is like now as I fortunately managed to move our sites out of Site5 just in time.

    For nearly a month now we have a ticket open to cancel all our Site5 services, nothing happens. To make matters worse, Site5 charged our card after we cancelled the services and after we removed the card details from their systems.

    Stay away from them. Look for non-EIG hosting companies.

    Name:
    Date: November 19, 2016
    Hosting Type: VPS Hosting

    User Rating: 1.00

    Since they were sold, just horrible. I have been a customer since 2009 and I’m migrating all my sites right now. Don’t host with them and if you already do, get out fast. I have a VPS4 account - as mentioned in other reviews - once they migrated all the servers they deleted the backstage access to all the VPS sites, except the main. It’s a total nightmare. Nothing is accessible. I’m even in contact with the management team and they keep sending me solutions that don’t work. I have no cpanel access to my sites so migration is a nightmare. If you are in this situation with no cpanel access like me, just do your backups yourself with a good plug-in, find a new host that is not associated with their parent company, restore your sites over there, then change DNS. That’s what I’m doing. Stay far, far away from Site5.
    Name:
    Date: September 2, 2016
    Hosting Type: VPS Hosting

    User Rating: 3.00

    Customer since 2010. Was a big fan. Support used to be great! Now it is crap. Waited 1 week already to get an SSL installed. No replies to emails. Long wait time on support chat. I don’t think they offer telephone support anymore either. Time to find a new VPS host!! + PROS: Well, historically the site has had great uptime. The managed VPS was a great product, until the recent changes as Site5. - CONS: Next to no customer support.

    The user ratings to the right reflect the total rating score of all 3 Cloud Hosting Reviews left by our readers.

    Overall: 2.27

    Support: 3.33

    Speed: 1.00

    Features: 3.67

    Uptime: 1.00

    Value: 2.33

    Name:
    Date: July 12, 2016
    Hosting Type: Cloud Hosting

    User Rating: 1.00

    I had a blog website at this site for over a year. At first, the price seemed a bit reasonable at $15/month. HOWEVER, in the following 3-4 months, they added a new service onto my monthly bill, WHICH I NEVER requested. On top of this, they said my site had heavy usage, and decided to change my monthly plan from $15/month to $65/month.

    Really??? A simple small blogging website with literally nothing on it but a few text posts and less than 500 visitors a day, I was somehow now worth charging $65/month???????

    I contacted support NUMEROUS times about what I could possibly do to reduce my usage, that they claimed was so high. They LIED for weeks on end, telling me a bunch of random BS on what I could do to reduce my overall bill.

    Guess what??? NOTHING I did ever satisfied them in reducing my monthly bill, by even a $1! I made EVERY single change they said would fix my usage problem, as that was the core issue. But everytime I spoke to a new representative, they said the other person didn’t know what they we’re talking about and gave me a different solution every time.

    I stayed with them for up to a year (ONLY because I didn’t know how to change web hosts & found this intimidating [I’m not a web developer by any means]). FINALLY though, after a year of dealing with their BS lies, I switched over to a different host whom only charges me $4/month!!!! ONLY $4!!

    I’ve been with this new host for 4 months now, and they’ve never once increased my bill or added any additional services without my consent.

    Site5 is literally scum. They over price the crap out of you, lie to you about possible ways to reduce your bill, but never actually make those payment changes once you complied with everything they’ve said. And they’ll continue to increase your monthly bill over time as they must make the money back from all the customers they must be losing by using this same tactic.

    “It’s because your site is drawing a lot of usage”. BS! It’s a ***** text blog with minimal posts. This new host is only charging me $4/month and you lied to me for months that I HAD to pay $65/month when it was completely uncalled for.

    Literal scums, criminals and HIGHLY over priced. I recommend EVERYONE to avoid this place AT ALL COSTS!

    • PROS: Umm.. none. My website was down so often, and for paying $65/month for a very basic blogging site. It should’ve never gone down once. Instead it went down like every other hour.
    • CONS: Price manipulation - Everything
    Name:
    Date: June 11, 2016
    Hosting Type: Cloud Hosting

    User Rating: 1.00

    Hello! I am having a bad experience with site5 and i am looking for new hosting.

    My complains

    – Lack of knowledge of the people they hired. Not enouch technical knowledge – When you start a ticket the same person just replies onece, if you follow the conversation you will see a bunch of people replying and you have to tell your problem again and again

    – They are not clear with customer when the servers is not working properly, and blame the user for no reason

    – I try to downgrade my plan because I was paying too much for a plan that I hardly use all features and they kept holding me back to do it. First they told me about disk space which was a lie because you can easily check that information in the backstage, I guess they thought I was stupid or something like that. Then they said about the memory limit, an information that I cannot check and I hardly believed what they said

    – Migration process takes forever, again different people make the process and they seem not to talk to each other

    – They do not update with the latest technologies

    Name:
    Date: May 29, 2015
    Hosting Type: Cloud Hosting

    User Rating: 4.00

    I had a whopping 3 days of service with Site5 before I changed back to Hostgator (a company I hate but at least they work). In that three days I had:

    • Migrations done incorrectly that locked me out of my WHM (and it took them 5 hours of back and forth in support emails with me to figure out “oops, that’s our bad, its fixed now”

    • The slowest web sites I have ever paid to host. I went from 3-5 draw times on Hostgator to 2 minute draw times on Site5 for the exact same site.

    • Unusable cPanel and WHM - things were so slow that every single click inside cPanel or WHM would take at least 45 seconds to process!

    • Broken WHM - they would ask me to log in for EVERY SINGLE LINK I CLICKED in WHM! That was my final straw and I pulled the plug

    Pros: Great and responsive customer service

    Cons: Pretty much everything else about Site5

    The user ratings to the right reflect the total rating score of all 14 Reseller Hosting Reviews left by our readers.

    Overall: 1.87

    Support: 1.50

    Speed: 2.29

    Features: 2.36

    Uptime: 1.86

    Value: 1.36

    Name:
    Date: October 18, 2017
    Hosting Type: Reseller Hosting

    User Rating: 1.00

    I agree with other reviews; they used to be great, but the support is now terrible. Resolution take days, weeks or months, if it comes at all. You have to keep chasing resolution via Chat – that seems to help a little. I don’t understand how they are staying in business. It’s amazing that they seem oblivious to how bad they really are!
    Name:
    Date: June 8, 2017
    Hosting Type: Reseller Hosting

    User Rating: 1.00

    Have several websites hosted with these guys and can verify their service is absolute shit.

    Just finished dealing with their support after an issue their end led to 5 of my sites being down for 48 hours! I must have went through about 7 of them to get one guy who could fix the DNS cluster issue.

    They used to be excellent until they got bought out, but now I will be moving to another company as soon as I can.

    Side note - their interface is crap too.

    Never host with these idiots.

    Name:
    Date: April 29, 2017
    Hosting Type: Reseller Hosting

    User Rating: 1.00

    Wow, I so wish I had done by research about the change of ownership at Site 5 BEFORE Migrating the nearly 50 domains we use to them along with hosting this year. Had 5 on there before and used them for years on the recommendation of our developer, now I’m just sick because email has been down for several domains and I submitted the trouble ticket 3 days ago with no response!

    Seriously, find someone else. I’m about 12” away from pulling the trigger and transferring our registration and hosting to someone else at great cost and hassle.

    Name:
    Date: March 6, 2017
    Hosting Type: Reseller Hosting

    User Rating: 1.00

    Site5 was the best hosting company. I had a reseller plan with them for 14 years and never ever even looked around for other providers, plans or price because their service was simply flawless and their support was awesome. Then last year EIG bought them out and boy the service and support have both gone down the drain in to the depth of gutters.

    An average support ticket answer time is 8 days. Yes you read it right, its 8 days and you can confirm that with their online chat. Online chat is only there to tell you that they cannot provide any ETA on your support request or why your site is not longer working of your backup restore request or pretty much anything. They are only there to say, we don’t know anything and the support queue is very long.

    After 14 years I finally had to migrate out of site5. Emails were not getting delivered and I lost 4 customers because of that.

    To the old owner… you suck for selling it out! Please open a new hosting business and share the name

    Name:
    Date: February 22, 2017
    Hosting Type: Reseller Hosting

    User Rating: 1.00

    Unfortunately, just like others comment. The service was OK for the past two years but lately it’s been a disaster. My websites have gone down several times in the last few weeks, support is impossible to reach and simple tasks requested months ago via support, never get done.

    To add to the nightmare, they started charging me again for services that were cancelled months ago…

    changing my hosting company ASAP

    Name:
    Date: November 25, 2016
    Hosting Type: Reseller Hosting

    User Rating: 1.00

    After 10 years of being a site5 customer, it’s coming to an end. Support is non-existant, no one replies to e-mails sent to site5 and the Chat tool is broken.

    For anyone in the same situation as me, the problem is compounded by the fact that the new cPanel interface will not let you access domains other than your primary one.

    I found that, upon opening cPanel, the URI is in the format: s3-montreal.accountservergroup.com:2083/xxxx (I’m hosted in Montréal) If you keep everything up to the port number, you get to the cPanel login screen. The userid for domains is, by default, the first characters, up to a max of 8. Therefore: 123456789.xyz becomes 12345678 and 123.xyz becomes 123xyz

    You can login with that username and the password you input when you created that domain in MultiAdmin.

    Hope this helps a few people, and don’t signup with Site5!

    Fred

    Name:
    Date: November 21, 2016
    Hosting Type: Reseller Hosting

    User Rating: 1.00

    I’ve been a happy user more than 10 years. Now it is practically dead…. run as fast as you can…. Live chat is dead now…. old cancelled services are acitvated and billed witout any notice… you have to cancel your own. It looks impossible to correct things… And old owners of site5: I hate you, you left us to those people……
    Name:
    Date: October 28, 2016
    Hosting Type: Reseller Hosting

    User Rating: 1.00

    I have a reseller account with Site5 for more than 4 years and service was good. However, recently their hosting and support services have just gone down the drain. They had an smtp server error and all my customer accounts could not send emails out for more than 1 day. We had to wait 2 hours to get to connect to their online support chat. A customer domain suddenly went missing and after 3 days none of their support ever got back to us.

    I definitely DO NOT suggest anyone to host with Site5 right now. In fact, I am looking for another hosting service provider to move all my customer accounts to.

    Name:
    Date: October 7, 2016
    Hosting Type: Reseller Hosting

    User Rating: 3.00

    I’m going to add to the chorus of complaints. I am a website builder and have been using Site5 for hosting my client’s websites since about the time they started up in 1999 or 2000. They have always been great, and I often got the same support staff when I would sign on to chat about an issue or question I was having. I once asked about this to one of the support guys and he said if they saw a familiar customer name pop up on the chat queue they would claim it. So I had amazing support.

    Sometimes several weeks apart I would go on live chat to address an issue I’d had trouble resolving, and the same person would pop on and ask “What’s up? How did that solution work for you?” clearly remembering the previous chat.

    But a few months back stuff went precipitously downhill. Not only is the support now absolutely terrible (I’ve got a support chat open in another window right now and it’s been 15 minutes just for them to verify my support code so we can start discussing my issue: not being able to access ANY of my accounts through the new “improved” client login tool), but the service has gotten crappy too. Sites are going down, the service has become unreliable.

    I wasn’t always delighted with the services provided, but they were generally good, but the support was stellar, at least for me. I always KNEW that if I had an issue I could open a support chat and get prompt, helpful advice. I’m so sad and don’t know where to go now. I’ve tried out other hosting over the years but always found myself moving back to site5 because the support was so personalized and helpful.

    AAAARRRRRGH

    Name:
    Date: August 2, 2016
    Hosting Type: Reseller Hosting

    User Rating: 1.00

    Server down for more than 24 hours, they are lazy as st. I’m waiting too long, clients are angry and me too!!! + PROS: Server down for more than 24 hours, they are lazy as st. I’m waiting too long, clients are angry and me too!!! - CONS: Server down for more than 24 hours, they are lazy as s**t. I’m waiting too long, clients are angry and me too!!!
    Name:
    Date: July 31, 2016
    Hosting Type: Reseller Hosting

    User Rating: 2.00

    Having a server go down right as you are building up clientele is AWFUL. I do not recommend Site5. The server has been down for 10 hours. That is very bad if you are starting a business. + PROS: Customer support seems friendly Comes with nice website apps to choose from - CONS: Server going down for an extended amount of time to the point of frustration and disappointment. Horrible if you are trying to start a network.
    Name:
    Date: May 3, 2016
    Hosting Type: Reseller Hosting

    User Rating: 3.00

    Site5 used to have GREAT service. I can not believe what has become of them now though. The service is HORRIBLE. I mean horrible. On almost every occasion I have had an error, they send the ticket back as having been fixed, and in the end, it’s not. They don’t check their work, they don’t response. They have remove the ability to compile ruby gems, and have not come through on any promises of upgrades to functionality. I have over 80 sites with them and it’s time to move.

    Pros: Reseller program is ok. They are way better than hostgator.

    Cons: Customer Support is all but gone.

    Name:
    Date: October 14, 2015
    Hosting Type: Reseller Hosting

    User Rating: 3.00

    The service uptime for me (I used reseller hosting standard plan @35.95 in Hong Kong data center) is just 90%.. this means, based on my use, I received nearly one full day (business hour) downtime around every few days.. It’s terrible experience. To make it more seriously, after the money back period, the prepaid subscription fee is not refundable to your payment account but only in-store credit. The down time happens after money back period (The server was stable and fast during money back period for me.) and the money charged can only be refunded to credit within site5 store. For me, it’s useless because I don’t have any confidence to use their service any more! This means, uptime guarantee is just a slogan, but not promise!

    Pros: Fast reply

    Cons: Unstable

    Name:
    Date: August 12, 2014
    Hosting Type: Reseller Hosting

    User Rating: 3.00

    If you are a hosting reseller, run from this company. I moved 80 sites here and immediately starting having all kinds of problems. Site 5 threatened to move me to VPS in a matter of weeks. Several other clients I had referred to them had exactly the same experience. They were not resellers, they had 3-4 websites. I ended up moving them off of Site 5 and most of mine. I left about 10 clients on one account because I was exhausted moving everyone again, and after a few months I got the threat again, that my 10 measly clients were using too many “shared” resources and would be moved to VPS. Site5 does not care about you. They feel like a scam to me to move people to VPS. They do not want to deal with normal issues that come from hosting sites. Especially WordPress websites. I have been running website reseller hosting for over 10 years and they are by far the worse company I have dealt with. Also you have to do everything through chat! They have extremely limited phone hours. Monday - Friday | 10AM - 6PM EST Of course all their help sounds very outsourced as well. Do not use them, you will regret it like I did. I am finally getting my last few clients moved to the most amazing great company I found. I am so happy with the new company.

    The user ratings to the right reflect the total rating score of all 3 Dedicated Hosting Reviews left by our readers.

    Overall: 0.67

    Support: 0.33

    Speed: 0.67

    Features: 0.33

    Uptime: 1.67

    Value: 0.33

    Name:
    Date: April 23, 2018
    Hosting Type: Dedicated Hosting

    User Rating: 1.00

    Site5 took over IXP web hosting in early 2018. They deleted all dedicated IP hosting and made all domains subdomains so no server logs or email server. They have wrecked what IXP built up, I just made a complaint to BBB to try and get my dedicated IP that I paid in advance for until 2010.
    Name:
    Date: April 16, 2018
    Hosting Type: Dedicated Hosting

    User Rating: 0.00

    Site 5 are AWFUL. They have taken over IXWEBHOSTING. I’ve been with IX for over 10 years and had good service until SIte 5 announced its take over. Now its a DISASTER and support simply dont care and wont help.
    Name:
    Date: September 21, 2016
    Hosting Type: Dedicated Hosting

    User Rating: 1.00

    Billing is sketchy and feel that no one functions on a budget. They decide to bill sometime between the 25 and the 2nd of the month. I have been waiting for 3 days on a support issue now that is crippling my business and this morning I get to wake up to a 500 server error and still no response an hour later. When I do get someone on live chat they give me the management email to forward my complaints and do nothing to resolve the issue. Site 5 has severely damaged my business by not providing the service I am paying for, a dedicated managed server. I am contacting a attorney regarding their negligence and breech of contract. STAY AWAY and find another host, certainly do not host a business site with them that carries any sort of volume.

    The user ratings to the right reflect the total rating score of all 1 Managed WordPress Hosting Reviews left by our readers.

    Overall: 2.80

    Support: 1.00

    Speed: 4.00

    Features: 1.00

    Uptime: 4.00

    Value: 4.00

    Name:
    Date: March 27, 2017
    Hosting Type: Managed WordPress Hosting

    User Rating: 2.00

    DO NOT USE SITE5!

    I requested a restore from backup. It took 10 days and 4 chat sessions for them to complete the restore. Unfortunately, they only keep backups for 7 days. The restore was with the bad code. Not acceptable!

    The user ratings to the right reflect the total rating score of all 2 Domain Registrar Reviews left by our readers.

    Overall: 0.00

    Support: 0.00

    Speed: 0.00

    Features: 0.00

    Uptime: 0.00

    Value: 0.00

    Name:
    Date: April 4, 2018
    Hosting Type: Domain Registrars
    Platform: WordPress

    User Rating: 0.00

    Everything has been transferred to another hosting server, and to siteground, and since has been working fine. Least to say, site5 is a horrible hosting site. It took siteground less than 24 hours to fix what site5 tried to fix within 6 days. I had been using IXWebhosting for over 15 years, and everything was working fine, until IX had to close down. I was informed that IX would transfer all our sites to site5, but this is not by choice. Five of our sites took over 5 days to remedy to find out from both helpdesk ticket agents, and live chat individuals, that they were not able to fix the problem, until at day 6, I decided, enough is enough, I will change all my business to siteground. The live chat were not able to fix the nameservers, and their client login, would not allow you to change your own nameservers, until you contacted them to unlock your accounts. We were out of business (literally) for 6 days until someone within their ‘senior technicians’ were able to fix the problem, which was because after the migration, the .htaccess was incorrectly pointed. It should not take any company over 72 hours to fix this problem, least to mention over 6 days. We are entirely not happy with site5, and have since changed our business to SiteGround, and perhaps you should also consider this when looking for a hosting client. Also, because they do not have a refund policy, I am now stuck with over $300 worth of money with site5, which means that I would need to at least have all my domains renewed with them, even if I were not to use their hosting servers, because they would not give me a refund due to this was being transferred by IX Webhosting.
    Name:
    Date: February 22, 2018
    Hosting Type: Domain Registrars
    Platform: WordPress

    User Rating: 0.00

    Domain names and website hosting was migrated from IX hosting to site5, without notice or consent. Website disappeared. Site5 not responsive saying not their problem. Cutting your own wrist is a better option than site5
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