Site5 Reviews - Page 2

We have been using IXweb for many years with pretty decent support and uptime. However, over the past year or so, their support and downtime and problems began getting horrible, as apparently all companies that EIG buys out have happen to them. Last week, all of our websites became inaccessible. Upon checking, it turned out that IXweb had sold our account to Site5 (or in their terms, transferred to a sister company). That started the nightmare.

ALL of our SSL certs were lost and would not be compensated, so we have to buy brand new ones. ALL of our email accounts are still dead. None will accept any emails sent from every domain that I have tried. All get a bounced notification. ALL of our websites were dead until we went in to every single one and changed the DNS.

Phone support is now non-existent. This probably because this is an Indian company with no one who speaks English. All support now either has to go through a LiveChat (which takes roughly 2-3 minutes for a reply to any question or comment on it), or via a ticket system with the same results but hours/days instead of minutes.

I would recommend Site5 and the whole EIG crud group slightly higher than being bitten by a rabid wolverine, and slightly below being stung by a swarm of African Killer Bees. That sweet spot right in the middle of the two.

I have listed my new website - but you won’t find it, because in the last few days (today is ²³⁄₇) it was DELETED whilst their support was trying to help me out. there have been loads of to-ing an fro-ing and they just didn’t fix my problem. but my BIGGEST concern was that the last time they did a back up was 6 JUNE. Their services describe daily backups.

However This is not just one incidence of their incompetence. Whilst they used to be very good, the last year there have been so many times when they have been unable to resolve issues or fix something else.

They once even charged me for an old discontinued service and fined me for late payment. I

If you ever need support, this is NOT the service for you. Please find some other more knowledgeable and reliable service.

I was a Site5 customer for 5 years. Before the sale to EIG (Endurance International) the customer service was absolutely stellar! Within 2 weeks after being sold, the customer service went from excellent to absolutely deplorable.

I put in a support ticket and it took them 3 weeks to respond! When I responded to support. Nothing. No response but an automated ticket response but still no resolution.

Finally once they had their live chat support up I thought things would get better. After spending about 45 minutes dealing with chat support to fix an issue on my account I thought to myself “great that’s out of the way.” But no. The problem still remained.

At that point I moved my sites to another hosting provider and cancelled Site5. DO NOT HOST with Site5. You will regret it.

WORST CUSTOMER SERVICE EVER! DO NOT USE SITE5!

I’ve been building websites for over 10 years. When your client’s site goes down for whatever reason, that’s when you see the true colors of your hosting company.

Now any good web designer can get the issue fixed without the hosting company themselves, but their system found malware in the site, and as opposed to allowing me to clean the infection, they simply put up a “this account is suspended” message.

There is no phone support whatsoever, the live chat technicians couldn’t help me because none of them had the permission to do so, only to escalate an email ticket. Which is fine if they actually responded. Truth be told, if I hadn’t taken immediate action and moved the files to a different company there site would still be down (45 days and counting). They NEVER even responded after over a month to help resolve my issue. Just more emails once a week saying “we’re getting to this”. BEWARE, something is going on with this company, stay away! I have 4 servers with different companies and personally Servint.com has proven to be the best. Little more spendy, but they help you asap when you need it. #endrant

I have been a customer of site5 since 2013

It was the best one out there, no doubts about that, last year it became a disaster.

I run into uptime issues, DNS issues, and more. I keep them until last week.

Last month my sites were down for almost 10 days, and they escalated the issue to the senior of the senior of the senior, and nobody was able to fix it.

I had the shared hosting plan, so all my sites were down, and it was their fault, and then they blame one of my plugins, and they could’t even respond which one it was.

I used a service that tracked uptime for one of my websites also a couple of months ago, and it was horrible, I would get emails all the time with “your site is down”, wtf? 99.9% uptome right?

And the front line support, man, they used to respond VERY fast, and they used to be good technical people, now they take forever to respond, they don’t seem to know what a domain is, they couldn’t fix a DNS record if they life depended on it.

So basically, I hired a2hosting, it’s too soon to tell, but they already have me free SSL for all my websites, which is amazing, and they have a more updated PHP version than site5, so I’m not running into problems with woocommerce and other scripts as I used to.

Bottom line: Don’t hire Site5

Our company depends on our website being up so that we can demonstrate reliability and generate business. Site5 has let us down repeatedly.

The latest issue involved Site5 taking no responsibility for what they said was “corruption” of our website even though no changes had been made for a couple of months. Sorry, they said. We feel really badly that you are screwed…but it isn’t our problem.

Nice. We are moving to a new provide altogether soon. Still makes me annoyed at how they were at fault and didn’t care.

DO NOT USE SITE5!

My company recommended Site5 to numerous clients over the years; Site5 was reputable, cost effective, dependable, and we had good choices of server locations. Everything has turned 180 degrees.

In the span of six months, the company has lost all credibility, can barely maintain its services, has little/no customer service, does not take requests seriously or deal with issues professionally.

I am now having to migrate dozens of websites to more reputable suppliers.

Until now, I’d never seen a brand that was so admired and mainstream become such a bag of crap so quickly. I’m stunned and furious.

The typical story: it should to be good but since it was bought by a big one (EIG) don’t expect thinks to work and in no way expect to have any useful nor quick support. 100% frustrating.

Tip: chat is useless and helpless, it will only make you loose your time and probably nerves. Still not sure if they’re bots.

Just left a review saying that nothing works and listed a few things (the main one being that the link to the user control panel taking me to an error page so there is nothing I can do to try and remedy the fact our emails have just stopped working).

I forgot to add that they have removed phoneline support and instead direct you to their Live Chat function, but that too goes to a blank page.

That leaves me with their “support ticket” function as the only way I have of communicating with them, and these are just going unanswered.

Site5 used to be great. Then they weren’t. Recently nothing worked - links to the user control panel went to error pages, email stopped working, support tickets aren’t being answered. I told them in a ticket that I wanted to cancel and would need help migrating my sites and a refund. I expressly siad that I did not want to cancel without negotiating the assistance and the refund.

They’ve taken all my websites offline, and sent me an email saying I won’t get any refund, and no mention of any help.

Now they won’t respond at all.

I’m at a total loss, and friends whose sites I host are desperate. I don’t know what to do.

I cannot warn people enough - STEER WELL CLEAR.

The WORST host ever. They used to be amazing but have gone totally down hill.

Shit support, Take days to respond if they ever do and my sites have been offline for 5 days.

Totally unacceptable

The service quality came from good to really bad in 1 year.

After a long wait of 20 minutes to get connected on their chat support system.

I wasn’t able to run php through ssh.

Their answer:

“I am seeing this issue has been reported to our team, and they do not have a solution at the moment on the legacy server, I was not able to find an update for you at this time. If you need to run the command right now, you will need to purchase a new hosting plan, which will be in our newer server, then you will be able to run the command. I am very sorry for the trouble and inconvenience .”

So, they have a problem and i should buy a new hosting plan.

Do i need to say anything else?

I do not usually write reviews, especially negative ones. However, Site5 are a liability to any business that chooses to host with them and therefore I am hoping this review can help others make an informed decision.

Without warning my site was down for an unknown extended period of time - unknown because I finally took the decision to move my site away after two weeks of downtime. Over the two weeks, I had no communication from Site5 other than to tell me my site was down. It was an extremely costly down time for our business that relies solely on online sales.

Still five months later I am waiting for a reply to my query over what exactly happened, all I have had is template responses.

At the time the queue to talk these muppets was over 1 hour and that would have been an international call. Equally the online chat was one and a half hours wait time.

PLEASE PLEASE PLEASE do not use Site5.

I’ve been with Site5 for 10 years and it was amazing and inexpensive. When they were purchased by EIG (www.reviewhell.com/blog/endurance-international-group-eig-hosting/) first thing to go is customer service. When they changed backend management I couldn’t login. It took me 3 months to get back in and when I did all the features that Site 5 had were gone. They told me to login via cPanel but the problem is I never used it because the Site5 backend did everything in one place. Now I have no clue what subdomains are there, what emails redirects are set up, what sites I actually have. It’s a disaster!

If you’re hosting with Site5, run away fast. If you’re considering, DON’T, just DON’T!

It’s a shell of a company it used to be. Really sad.

I had been a customer of Site5 back in 2014, and had prepaid a 2 year shared account. I went to cancel because i’m no longer using the account. The experience was the worst I’ve had in a long time.

First, I couldn’t login as they’ve changed their admin. Live chat told me to reset password, but the email on the account was for an old email no longer active. So then, we attempted to “verify me” for security…

This required getting the credit card last 4 digits. Bear in mind it’s been 2 years. Needless to say, the cards I have now have had the number changed before due to fraud, so now I’m trying to dig online through past statements to find a number.

The support rep leaves me going round and round, then finally tells me it’s not an Amex, it’s a visa. So around I go again - searching. Needless to say, although I find the statement with the payment - he now tells me that’s not the same number they have on file.

Next, I ask him to verify the phone number - as I’ve had the same cell phone number for 18 years. They can’t call me. So I ask for the direct number and not the 888 number, as I’m roaming in Mexico at the moment and the toll free number wont go through. He then proceeds to ask me if I’m dialing it with the area code - uh, dude - SERIOUSLY!

At this point, I cannot cancel the account. I’m in the process of emailing every credit card to try and make sure they cannot charge me again, and deleting all the files off the account to make sure they have none of my information.

Absolutely unprofessional and the worst service. I completely understand they have security precautions, but you can’t tell me there isn’t a process for when a.) the email on file no longer exists and/or b.) the credit card has changed and 2 years have passed.

I even asked to be transferred to a manager, because I understand that customer support level 1 has limitations on what can be done. This was denied. I asked for that direct number so I could call, this was refused as well.

Bottom line: Run away quickly and pick a different hosting company!

Something bad has happened here, no ability to pay (my sites going to get cut off and I can’t pay them, this is an issue that goes on and on (3 weeks now), they just copy and paste replies that are of no use) support is no existent, just a robot.

Service and back end makes zero sense (was awful before an upgrade). I have no idea how to login to my add on domains, was weird before but more obvious.

Had outages also on many occasions and they aren’t 30 minutes we are talking a day!!!!!

Billing upgrade is a DISASTER, please don’t use this service they are incapable of providing anything like what you need to stay sane and run or keep a website live, THE WORSE ever and I am 10+ years into services from suppliers like this, stick with the old boys or find one with good reviews.

I went for their service based on price, and that was my first mistake. I had 24 websites to move and after moving only 4 of them noticed after DNS propagation none of the pages were loading. The tech live staff support were helpful but not knowledgable and couldn’t help me with the problem. The insisted that I have to wait 48 hours for DNS to propagate but if DNS did not propagate then the sites I moved would still load from the old hosting servers, not go blank and result in time out errors.

I will still with my current provider, and have learnt the lesson that saving some money doesn’t come with some grief or stress. I would never recommend site5 for hosting in a million years, I don’t understand how their tech could not even diagnose a simple issue.

Have been with Site5 since 2001. While maybe not the richest on features, Site5 was great on support. The forum was rich and support was there for you within max hours. Still remember how I myself, mainly due to lack of knowledge from my side, had issues with a Ruby on Rails install. Got help way beyond what was in the contract and within less than a few hours, their support fixed what I messed up. This was sometimes in 2009.

Fast forward and I am about to migrate over to another provider after 15 years with Site5. There is hardly any customer support left. A simple question what happened with a redirect that used to work but mysteriously stopped and the end of last year, I still had no answer to after 2 weeks and 3 tickets!! At some point I went on the Live Chat and talked to a person who admitted he was a call center in India and had no whatsoever access to the servers. After 4 weeks I got a reply that simply stated that my redirect does not work. Duh, no shit Sherlock!

The forums are gone because “they were out of date”, according to the same lost call center soul. I used first go to those before even touching Stackoverflow or Reddit. That’s how good they were. One can only guess to the real reasons they decided to pull the plug.

There was a time when I would swear by Site5 for the life of my own mother. Great uptime combined with one of the best supports, no matter what service you paid for. Uptime is still there, support has vanished forever and many little things are just nor working properly anymore. Stay far far away!

I’ve been a customer of Site5 since 2007, and since then, up until now, I’ve been reasonably happy with both uptime and how quickly my problems have been resolved.

Not so now! For 7 days, all my sites have been down and I can’t even access my domains’ cpanel to point them to some other hosting. The reason I can’t access my cpanels is because none of my domains are listed in my account anymore.

I have received no response from the 9 emails I’ve sent to support, and the Live Chat operators just repeat over and over that they understand my concerns and the problem will be fixed soon. But it doesn’t get fixed.

So far my ticket has been transferred from support to priority support to billing to advanced billing and now to a senior billing tech - all with no actual action being taken to resolve the problem.

I’m logging my dire experiences with Site5 here: www.sausagetools.com/site5-service-disruption/

Do Not Use Site5.

I moved from Arvixe to Site5 about 5-6 months ago since Arvixe recently bit the dust and converted into an absolutely horrible hosting service.

Sadly, I’ve come to find out that the company that bought Arvixe, EIG, has also bought Site5 and it has fallen to the same fate.

In the past 2 weeks, I’ve experienced several hours of downtime daily with my website and associated e-mail address, missing out on important business e-mails and potentially losing customers trying to access my site.

Their support has been slow and in the end, absolutely useless.

I would do yourself a favor and check out EIG’s site and make sure to avoid any brand that they own. Every host they buy they turn to crap.

When i started using Site5 10 years ago they were brilliant. Absolutely brilliant.

I concur with many of the sentiments put forward by other users Site5 is now one of the worst web hosting companies i have to deal with I will shortly be pulling all of my domains from there servers and taking my business elsewhere.

The last incident saw them suspend my account 10 days before payment was due and then system issues prevented me from paying the invoice. 1 hour on chat and a ticket that was never answered.

Prompting this rant is login issues with the change in the backstage interface. The old system was working fine and didn’t require changing. I can know no longer access any of my active services. once again waiting an eternity for support. This used to be a good service but no longer. + PROS: Lots of Features - CONS: Features often don’t work and support is almost non existent.

I didn’t know about this acquisition until a few minutes ago. Yesterday evening I received an email saying that my sites had been migrated to a new version of Backstage. When I checked this morning, none of my sites are online and when I check in Backstage, they don’t exist at all.

The comments here don’t give me high hopes for their customer service.

2 weeks to respond to a support ticket. I used to love the customer service from Site5, they were responsive and helpful. Now I am cringing that I will have to migrate all my client sites because 2 weeks is too long to wait just for me to hear back from the hosting company. Not resolve the issue, just getting the first response! Tonight I have been waiting for 25 minutes for chat support because Backstage is not coming up.

If the old crew from Site5 is starting another hosting company I would move sites there. Just sayin’

• PROS: None
• CONS: Site5 takes your money and leave you in the dark. It used to be a good service but now they are a nightmare. My site service was terminated 7 days before its due date. I paid immediately to restore my service, but got no response. That was 5 days ago. 5 DAYS OF DOWNTIME WITH 0 RESPONSE ON SUPPORT TICKETS IS NOT ACCEPTABLE BUSINESS PRACTICE. THIS IS FRAUD.

I used to like them. And they used to have good support.

Starting August 2016, support has gotten harder and harder to reach, and less and less helpful. Then they decided to upgrade Backstage, and I completely lost access to my account. Going on at least two weeks without access or help from support.

At this point I’d like to log in just to transfer my account to another host.

AVOID AVOID AVOID

Was awesome for 10 years. Best host out there. They let go ALL their support staff an the place has fallen to bits.

AVOID AT ALL COSTS.

Have been with Site5 since 2000. Until a few months ago, they had been pretty good over the years and reasonable value for money. However that has all changed in past couple of months. Support whether it be technical or administrative is now almost non-existent. Support tickets remain unanswered after weeks (longest one still open is 6 weeks!). Their website says if your ticket is not answered in under 6 hours you will get a $1 refund each time. I have a claim ticket open with Billing but that hasn’t even been looked at by Site5 in 4 weeks.

Apparently they have new owners – EHG Holdings? Why pay millions of $ for a company and then destroy it. It can’t be for the assets surely. A hosting company aren’t going to have much in that respect.

AVOID SITE5 like the plague for your hosting – they have totally lost it as a company you cannot have any trust in. Small businesses need support quickly, not waiting for weeks for a tech ticket to be answered.

– Story 🙂

Bevor we moving to site5.com the service chat was reach in only 5 minutes . they was very bvery noce to us we explain them what we need and they offer us some package , we oay the same day . they promis us to migrate the shop in only some day ..

After payment :

we post ticket for migration and ticket for domain transfer – migration asnwer after 7 days ! after migration the shop was not working well so than ok we post ther ticket answer after 4 days . afer shop finaly was running we ask about the domain transfer who we already pay 14 days bevor — till today 3 weeks no answer !

the shop is not working always site down , ftp down , capanel down , 500 internal error , and other thinks

after finaly 8 hours hold in chat … the customer service told us that our site is attact by someone with ip xxx….. we told them that this ip is the ip from the hosting 🙂 immedately he told us that some plugin that we have installed cause the crash of the site so we unninstall the plugin but site still down … we explain him that site still down he told us to give him our ips … and after we send him ip he told us that he dont see us online … strange … again he told us is our end shop system who makes problem … i ask him but wy your server dont see that we are connected ??? so it have to be in your end the problem ,.a also wy capanel is not working ?? our shop crash the capenel ???? after that he told us he will escalete the ticket .. my answer the ticket is already escalted since days .. so now is time to work on ticket not only to make bla bla bla … strange the chat was ending from them his end ,,, so we tray again for chat service support but hours … i close this and try to reach sales and billing chat … magic in only 5 minutes i was connected …

so in the end

– bad service and bad hosting !!!NEVER AGAIN SITE5.COM

I have been with SITE5 since 1998 and there was a time that I couldn’t imagine recommending anyone else for hosting services. Now, I would burn their building down if I knew where it was.

I have been unable to log in for 3 weeks and support is non existent. Avoid SITE5 and anything owned by EIG. I suggest a class action lawsuit. These guys are going down and they will take your money with them. Any lawyers out there?

Site5: beter run than walk away from this hosting company. Since Q2 of 2016 they have been taken over by “An Endurance International Group Company” and that is when their great service became BAD service. I am a 10+ years customer. Read comments of other users for information on their BAD service. It is 100% correct.

+ PROS: None

• CONS: All BAD support BAD communication BAD technical support BAD everything

Things to expect with Site5 hosting: Downtime. Lots and lots of downtime. Downtime that can last for DAYS.

You will not be told when they decide to pull the plug on a server. It’ll just go offline. Don’t worry! Your client will let you know their site and email are down.

But hey, at least you can log-in to the account, check the server status and… if there’s just a blank screen with no information, you can bet the server is down. + PROS: They don’t care about long-term customers making it easy to take your business elsewhere. - CONS: Everything.

I, too, loved Site5 until 2016. Now it is up and down, and a few weeks ago my site was down for 3 days. Today, there is a ‘server issue’ that they are working on.

I’ve had nothing but good customer service from them – helpful and they fix things if they can. But a business can’t survive without their webpage being online. It’s been very frustrating, and if it doesn’t get better, I’ll take my business elsewhere.

Their service seemed really cheap, when I contacted them to ask whether I could simply use them as an FTP file transfer service for a relatively small amount of files each month.

I was told “yes”, I can use them as an ftp xfer service for a relatively small transfer amount each month. Once I needed service, they decided that their service was not meant for that. They pointed me to a terms of service page, which none of them could interpret as prohibiting what I was wanting to do. I’ve read and re-read it 5-6 times – I went to law school and am currently a front end app developer – and there is no clear statement against simply using the service to transfer a small amount of monthly files! I have a zero tolerance policy against being mislead by dishonesty when signing up for a service. i terminated my service immediately. Terrible customer service and dishonest sign up process. + PROS: Their service seemed really cheap, when I contacted them to ask whether I could simply use them as an FTP file transfer service for a relatively small amount of files each month. - CONS: I was told “yes”, I can use them as an ftp xfer service for a relatively small transfer amount each month. Once I needed service, they decided that their service was not meant for that. They pointed me to a terms of service page, which none of them could interpret as prohibiting what I was wanting to do. I’ve read and re-read it 5-6 times - I went to law school and am currently a front end app developer - and there is no clear statement against simply using the service to transfer a small amount of monthly files! I have a zero tolerance policy against being mislead by dishonesty when signing up for a service. i terminated my service immediately. Terrible customer service and dishonest sign up process.

I’m new to Site5 and I can’t say that they were great on tech support. Having a firewall that keeps blocking outbound on port 25 isn’t great for transactional emails.

I don’t think that I’ll renew with them.

Pros: Easy and fast to setup

Cons: Poor quality support - Slow to respond - Unqualified staff

We used Site5 for our web hosting and email service for several years. Things were going along smoothly until last week. Suddenly emails stopped working and we could not communicate with Site5 to find out what the problem was. We called and the voicemail cut us off. Tried to do an on-line chat and they decided I was not communicating (I was typing), so they ended the chat. Our business could not be without emails for over 7 days. This was not acceptable. Finally spoke to someone and they said that they were doing a migration of files. We did not get any notice of this migration happening. They said they notified us via emails. What a crock. We moved our files to Go Daddy. Site5 needs help. They don’t communicate with customers. Don’t use Site5.

Pros: None

Cons: We used Site5 for our web hosting and email service for several years. Things were going along smoothly until last week. Suddenly emails stopped working and we could not communicate with Site5 to find out what the problem was. We called and the voicemail cut us off. Tried to do an on-line chat and they decided I was not communicating (I was typing), so they ended the chat. Our business could not be without emails for over 7 days. This was not acceptable. Finally spoke to someone and they said that they were doing a migration of files. We did not get any notice of this migration happening. They said they notified us via emails. What a crock. We moved our files to Go Daddy. Site5 needs help. They don’t communicate with customers. Don’t use Site5.

Up until end of last year Site5 service was incredible. I had years of excellent support with responses usually within an hour, and fixes took no more than a day. I recommended their services to numerous clients.

Now? Support response up to 24 hours, server uptime sits somewhere around 60%, and fixes take weeks. I’ve had no access to Advanced DNS (a basic hosting requirement) for over two weeks, with no explanation and no fix in sight.

Since acquisition the company is being ripped apart by a move to cheap servers, reduction of staff and

I had 10+ years of perfect hosting experience with Site5, I loved it! Until End of last year where things started to fail. Uptime was down. Host unavailable. Support took hours to reply.

In March 2016 I even lost a lot of data as the internal backup wasn’t working for over a month. Deep in the contract it was stated that backup is only a courtesy and they are not responsible for it. Got no refund. Only excuses.

I can not recommend Site5 anymore.

Pros: nice cpanel/multiadmin fair pricing

Cons: since end of 2015 failing in support and failing in uptime

Site5 is no longer a hidden gem. They were recently acquired by the same corporation that bought up Hostgator and drove it into the ground. I have had nothing but hassle with Site5 since last Friday when they consolidated their servers and migrated my customer’s site. Massive problems ensued and now after a weekend of mess, the whole site is down again and a thirty minute waiting queue on tech support. Tech support also now does the usual (hostgator) thing of putting blame on the customer first instead of seriously looking into the issue right away. This is a sinking ship!

Pros: Used to be incredible. Emphasis on used to be.

Cons: Was acquired by Endurance International Group in 2015.

There is no way on Gods Green earth I would spend another dime with these people.

Pros: no pros at all

Cons: everything you can think of can and will go wrong.. I have been down for 7 days already.

they blame someone else for the issues and even the company they are a domain re-seller for says they could have fixed my issues and yet they still have not.

Site5.com hosting: What a shame that they have adopted of late a really bad we don’t care about our customers attitude. Site5 used to be superb and really helpful but today they’re just dreadful. You ask them for help and it is immediately obviously they just could not care less about helping their customers full stop.

You ask them to walk you through a problem and they just treat you like you’re stupid and come back with an abrupt bog standard answer like they’re just copying and pasting them constantly. Indeed, I’m starting to wonder if their customer support staff have all been replaced with robots lately it really is that bad of late. The old time friendliness where they could not do enough to help you as a customer has unfortunately flown out the window.

I will NOT be renewing my hosting with Site5.com again. I know there are better companies out there today who actually value their customers instead of treating them like dirt.

Pros: Used to be absolutely brilliant for customer support and technical help but in the last 12 months their customer support for any technical issues is just completely lousy.

Cons: Costomer support staff members since the fall of 2014 seemed to have adopted we couldn’t give a flying crap about you attitude. Extremely unhelpful like it’s more thans jobs worth to assist you in a professional manner, even though it is the customers that are paying their wages. I will not renew with them again after being with them for a few years. I don’t know what has happened to Site5.com lately but it certainly ain’t pretty.

They’re now the polar opposite of the fantastic friendly customer support they used to offer like they’ve forgotten their roots and gone all corporate on everyone. Not good.

I arrived at Site 5 after a long research process. For the money they are the best deal I found for a feldgling dev starting up multiple magento sites. If it gets worse later on, then I will find out. The traffic is a hard one to quite figure out, but I’ll see. However, I came from Siteground, and that place was ridiculous, across the board. They should pay the graphic designer a lot, because he makes it look so friendly and mellow. Then you sign up, and they start treating you like they’re doing you a favor, plus are lousy at tech support. Their entire sign-up process is atrocious as well, almost as if they are rrying to get you to pay for a year no refunds before you find out had bad they are. I wont say who they are populated by, but its not a great group of people. Still, their location and what I’m reading now makes me wonder.

Pros: support seems quick. Layout of backend features good. They helped with Magmi and other magento issues. Cheap domain sales.

Cons: None I’ve seen so far except they are based in Arkansas. Dont handle new TLDs.

I have been a customer for more than ten years and will be closing my account. In my opinion, over the past several years, the level of service has gone down hill while the prices have gone up. If you’re looking for webhosting, companies with better service and lower prices can be found elsewhere. I’ve found the support to be very unhelpful. They were great at saying “no.” They are also great at repeating “no” if you complain about it. I probably have contracted their support less than once a year in the ten years I’ve been a customer. The past two or three years, after the service dropped and prices went up, I have complained a few times and even told them I was considering canceling. I explained I had been a customer for more than ten years. I felt like they didn’t care AT ALL. I felt like, no loyalty to at all and they didn’t care about me at all.

Ironically, after I had already opened an account at another webhost, I went to transfer my sites over, and discovered that my server was down for “maintenance.” I was told it would be down from 9pm until 1am, EST on a Friday night. It was actually down until past 2am. This only confirmed by fears.

There is NOTHING unlimited about Site5! Don’t fall for that unlimited hosting. I get anywhere between 700-1,500 viewers a day, site5 told me I using too many resources and would be forced to upgrade to a VPS which runs $70 a month. Many people know it’s almost impossible to make that much money with little views. I would get warnings when my views were in the low 500’s. I did everything they told me to do such as install countless number of plugs ins. kb.site5.com/scripts/wordpress/wordpress-optimization-tips/

They even have a page kb.site5.com/policies-and-information/resource-points/ Where it talks about resources.

After I explained my low views; they went on to say it was SPAM comments. I have the askimit plug in, they told me to install Disqus, I did. At another point site5 blamed it on my theme. I disabled everything and even shut my site down for a few days and they said I was using too many resources. The company I use has a chat room dedicated as a help forum. I submitted the question; “My hosting company said I am using too many resources” and then I went on to list all of the links I am posting here.

The theme company I use were stunned, other members said; “You must have site5, they tried that with me too” I then uninstalled every theme and used TwentyTen theme – site5 still told me I was using too many resources.

How does site5 get such good ratings?

Simple: when you join they offer to switch over everything for you (FTP) and hold your hand through the whole process, they keep checking on you and ask if you need anything so when you are all set up, they then send you a feedback sheet and basically hound you with it – in a friendly way of course. Here is another link about site5 point system.

kb.site5.com/policies-and-information/resource-points/resource-points-high-resource-usage-options/

I have used site5 for about 5 years, with very little problems, UNTIL THE LAST 6 MONTHS!

We now have weekly down time and service disruptions> Today it’s ALL of the Dallas servers.

Their C/S is largely inept, and can’t really help with anything meaningful. Except to say, “We should be back up and running soon, just keep checking the forum for updates”

Worthless,

Am looking for another solution, just trying to figure out what it’s going to take to transfer everything to another hosting service..

I was actually told by a site5 “Customer Specialist” rep, that they could not provide me with hosting at this time, after failing to setup my account in over 24 hours, i’ve been a reseller with Site5 for over 6 years, and that comment from their specialist put site5 on my blacklist.. I’m currently scouting around for other resellers, site5 will not host my business and when I was a promoter for site5 for all those past years and I was happy I was with them.. they will not only loose a customer, but I will setup a post with my negative experience and share with the world what it feels like for a hosting company to tell you literally “I’m very sorry, we will not be able to provide you with hosting at this time”!

Waiting more than 24 hours for a shared hosting account and when I say I would go somewhere else if its not setup.. they simply say “go”.. Customer Retention? Customer Satisfaction ? uhhh Making a sale?.. This is the service industry and for me their reply was very unsatisfactory, i’m going to be migrating all my customers to another reseller host, and leaving site5 once and forall, if only that agent replied differently…

Btw.. for the site5 guys who would like to check out the ticket IDs are : XTMJ-75983 and LTNG-91335…. I also made a couple of calls to the call center dated jun 21.. if you care to listen to what your customers have to say

I spend $355 a month on a server that goes down 2 or 3 times every 2 weeks. No one can tell me whats causing it, no one can tell me when it’ll be fixed.

I have moved over to a new host.. I am transferring all my websites right now currently for half the price.

Site5 used to be awesome.. it was the best.. since it was sold in the past year.. its really turned sour. No help at all. Support takes over a week to respond, without fixing the problem

DO NOT USE THIS HOST.

I was a loyal Site5 customers since 2011, paying around $820 a year for a VPS server. After many years of amazing service and support, after being purchased by EIG, everything changed dramatically. Support tickets would be 1 month without being answered. A lot of downtime… they removed their phone support, so the only way to communicate was submitting a ticket. Even their online chat option was useless, as anything you’d reach out to them for, they’d say “please submit a ticket”

I decided to pull out and move my VPS server with more than a dozen websites to a new host. I usually paid $820 per year for my site5 VPS server … and still had around 5-6 months left until my renewal, so I requested a pro-rated refund. It is important to note that The customer service agent offered this pro-rated refund after originally offering a pro-rated account credit, which I said I had no use for. They said they would escalate it to management and offer me a pro-rated refund. That was 3 months ago. Since then I’ve sent 5 follow up emails to the ticket, which have been completely ignored. I reached out by Chat, and they told me to submit a ticket. Truly pathetic. The service is pitiful, The Support is pathetic. Stay far far away.

From The Best to worse over one night. We were 4 years a very satisfied and happy customer before that.

Site5 sold out to people that run Hostgator and Bluehost, what puzzles me is why is it now even worse then those two.

It’s heartbreaking what happened to site5. I was with them since 2009 and got to know a few of the support staff well – back before Endurance bought them the team was excellent and you could get answers via online chat nearly instantly.

I should have paid closer attention to their sale to EIG but I didn’t know any better and I thought “ok, new owner…same team”. Wrong. It appears to me that none of the original support staff is there anymore, and now you deal with some off-shore ‘script reader’.

I was paying nearly $2,000 per year, happily, with site5. One day I could not log into my account. Nobody would answer online chat. No answer to phone calls. I opened a problem ticket and it took THREE WEEKS for the initial response, which was basically “please try to log in again”.

My full time job became getting off of site5. I was finally able to ‘backdoor’ my way into cPanel for each of my sites, and got them moved over to a new service. It was painful.

I also immediately called my credit card company and told them to cancel the credit card on file with site5 because I knew what was going to happen next. Yup, I tried to cancel my service with site5 and that request went ignored for FOUR WEEKS. I was getting emails stating that my card was invalid, etc – so those bastards were trying to hit the card for the $2,000 yearly fee. Imagine trying to get a refund from that?

I hope the prior owners of site5 are enjoying their big payout from selling out to EIG. And I hope EIG crashes and burns - they have no right to be anywhere near a computer much less hosting their victims websites.

Very sad. I had been with Site5 since June 2008! I have been with them longer than any personal relationship.

For the first 8 years they were amazing. Always there, offering support in difficult times and helping me through.

Then something changed in 2016. I heard rumours about them seeing someone else. I found out it was Bluehost. Ever since then, they became cold. It’s like I don’t know them at all: never returning my tickets; not wanting to listen to why I was unhappy.

In the end I announced I was leaving. Site5 got very possessive, putting obstacles in my way to stop me cancelling my billing(constantly asking for my Support code).

I had 19 sites with them. I have moved 16 to Siteground, So far they’ve been just like Site5 used to be (32 staff used to work for Site5 staff).

Don’t hesitate. Migrate!

Worthless, don’t even think of using them to host anything.

After acquisition by EIG the once really nice hosting company has turned into absolute rubbish. Support is nonexistent, taking days to post a useless response to a ticket. Hard to say what the performance is like now as I fortunately managed to move our sites out of Site5 just in time.

For nearly a month now we have a ticket open to cancel all our Site5 services, nothing happens. To make matters worse, Site5 charged our card after we cancelled the services and after we removed the card details from their systems.

Stay away from them. Look for non-EIG hosting companies.

I had a blog website at this site for over a year. At first, the price seemed a bit reasonable at $15/month. HOWEVER, in the following 3-4 months, they added a new service onto my monthly bill, WHICH I NEVER requested. On top of this, they said my site had heavy usage, and decided to change my monthly plan from $15/month to $65/month.

Really??? A simple small blogging website with literally nothing on it but a few text posts and less than 500 visitors a day, I was somehow now worth charging $65/month???????

I contacted support NUMEROUS times about what I could possibly do to reduce my usage, that they claimed was so high. They LIED for weeks on end, telling me a bunch of random BS on what I could do to reduce my overall bill.

Guess what??? NOTHING I did ever satisfied them in reducing my monthly bill, by even a $1! I made EVERY single change they said would fix my usage problem, as that was the core issue. But everytime I spoke to a new representative, they said the other person didn’t know what they we’re talking about and gave me a different solution every time.

I stayed with them for up to a year (ONLY because I didn’t know how to change web hosts & found this intimidating [I’m not a web developer by any means]). FINALLY though, after a year of dealing with their BS lies, I switched over to a different host whom only charges me $4/month!!!! ONLY $4!!

I’ve been with this new host for 4 months now, and they’ve never once increased my bill or added any additional services without my consent.

Site5 is literally scum. They over price the crap out of you, lie to you about possible ways to reduce your bill, but never actually make those payment changes once you complied with everything they’ve said. And they’ll continue to increase your monthly bill over time as they must make the money back from all the customers they must be losing by using this same tactic.

“It’s because your site is drawing a lot of usage”. BS! It’s a ***** text blog with minimal posts. This new host is only charging me $4/month and you lied to me for months that I HAD to pay $65/month when it was completely uncalled for.

Literal scums, criminals and HIGHLY over priced. I recommend EVERYONE to avoid this place AT ALL COSTS!

• PROS: Umm.. none. My website was down so often, and for paying $65/month for a very basic blogging site. It should’ve never gone down once. Instead it went down like every other hour.
• CONS: Price manipulation - Everything

Hello! I am having a bad experience with site5 and i am looking for new hosting.

My complains

– Lack of knowledge of the people they hired. Not enouch technical knowledge – When you start a ticket the same person just replies onece, if you follow the conversation you will see a bunch of people replying and you have to tell your problem again and again

– They are not clear with customer when the servers is not working properly, and blame the user for no reason

– I try to downgrade my plan because I was paying too much for a plan that I hardly use all features and they kept holding me back to do it. First they told me about disk space which was a lie because you can easily check that information in the backstage, I guess they thought I was stupid or something like that. Then they said about the memory limit, an information that I cannot check and I hardly believed what they said

– Migration process takes forever, again different people make the process and they seem not to talk to each other

– They do not update with the latest technologies

I had a whopping 3 days of service with Site5 before I changed back to Hostgator (a company I hate but at least they work). In that three days I had:

• Migrations done incorrectly that locked me out of my WHM (and it took them 5 hours of back and forth in support emails with me to figure out “oops, that’s our bad, its fixed now”

• The slowest web sites I have ever paid to host. I went from 3-5 draw times on Hostgator to 2 minute draw times on Site5 for the exact same site.

• Unusable cPanel and WHM - things were so slow that every single click inside cPanel or WHM would take at least 45 seconds to process!

• Broken WHM - they would ask me to log in for EVERY SINGLE LINK I CLICKED in WHM! That was my final straw and I pulled the plug

Pros: Great and responsive customer service

Cons: Pretty much everything else about Site5

Have several websites hosted with these guys and can verify their service is absolute shit.

Just finished dealing with their support after an issue their end led to 5 of my sites being down for 48 hours! I must have went through about 7 of them to get one guy who could fix the DNS cluster issue.

They used to be excellent until they got bought out, but now I will be moving to another company as soon as I can.

Side note - their interface is crap too.

Never host with these idiots.

Wow, I so wish I had done by research about the change of ownership at Site 5 BEFORE Migrating the nearly 50 domains we use to them along with hosting this year. Had 5 on there before and used them for years on the recommendation of our developer, now I’m just sick because email has been down for several domains and I submitted the trouble ticket 3 days ago with no response!

Seriously, find someone else. I’m about ¹⁄₂” away from pulling the trigger and transferring our registration and hosting to someone else at great cost and hassle.

Site5 was the best hosting company. I had a reseller plan with them for 14 years and never ever even looked around for other providers, plans or price because their service was simply flawless and their support was awesome. Then last year EIG bought them out and boy the service and support have both gone down the drain in to the depth of gutters.

An average support ticket answer time is 8 days. Yes you read it right, its 8 days and you can confirm that with their online chat. Online chat is only there to tell you that they cannot provide any ETA on your support request or why your site is not longer working of your backup restore request or pretty much anything. They are only there to say, we don’t know anything and the support queue is very long.

After 14 years I finally had to migrate out of site5. Emails were not getting delivered and I lost 4 customers because of that.

To the old owner… you suck for selling it out! Please open a new hosting business and share the name

Unfortunately, just like others comment. The service was OK for the past two years but lately it’s been a disaster. My websites have gone down several times in the last few weeks, support is impossible to reach and simple tasks requested months ago via support, never get done.

To add to the nightmare, they started charging me again for services that were cancelled months ago…

changing my hosting company ASAP

After 10 years of being a site5 customer, it’s coming to an end. Support is non-existant, no one replies to e-mails sent to site5 and the Chat tool is broken.

For anyone in the same situation as me, the problem is compounded by the fact that the new cPanel interface will not let you access domains other than your primary one.

I found that, upon opening cPanel, the URI is in the format: s3-montreal.accountservergroup.com:2083/xxxx (I’m hosted in Montréal) If you keep everything up to the port number, you get to the cPanel login screen. The userid for domains is, by default, the first characters, up to a max of 8. Therefore: 123456789.xyz becomes 12345678 and 123.xyz becomes 123xyz

You can login with that username and the password you input when you created that domain in MultiAdmin.

Hope this helps a few people, and don’t signup with Site5!

Fred

I have a reseller account with Site5 for more than 4 years and service was good. However, recently their hosting and support services have just gone down the drain. They had an smtp server error and all my customer accounts could not send emails out for more than 1 day. We had to wait 2 hours to get to connect to their online support chat. A customer domain suddenly went missing and after 3 days none of their support ever got back to us.

I definitely DO NOT suggest anyone to host with Site5 right now. In fact, I am looking for another hosting service provider to move all my customer accounts to.

I’m going to add to the chorus of complaints. I am a website builder and have been using Site5 for hosting my client’s websites since about the time they started up in 1999 or 2000. They have always been great, and I often got the same support staff when I would sign on to chat about an issue or question I was having. I once asked about this to one of the support guys and he said if they saw a familiar customer name pop up on the chat queue they would claim it. So I had amazing support.

Sometimes several weeks apart I would go on live chat to address an issue I’d had trouble resolving, and the same person would pop on and ask “What’s up? How did that solution work for you?” clearly remembering the previous chat.

But a few months back stuff went precipitously downhill. Not only is the support now absolutely terrible (I’ve got a support chat open in another window right now and it’s been 15 minutes just for them to verify my support code so we can start discussing my issue: not being able to access ANY of my accounts through the new “improved” client login tool), but the service has gotten crappy too. Sites are going down, the service has become unreliable.

I wasn’t always delighted with the services provided, but they were generally good, but the support was stellar, at least for me. I always KNEW that if I had an issue I could open a support chat and get prompt, helpful advice. I’m so sad and don’t know where to go now. I’ve tried out other hosting over the years but always found myself moving back to site5 because the support was so personalized and helpful.

AAAARRRRRGH

Site5 used to have GREAT service. I can not believe what has become of them now though. The service is HORRIBLE. I mean horrible. On almost every occasion I have had an error, they send the ticket back as having been fixed, and in the end, it’s not. They don’t check their work, they don’t response. They have remove the ability to compile ruby gems, and have not come through on any promises of upgrades to functionality. I have over 80 sites with them and it’s time to move.

Pros: Reseller program is ok. They are way better than hostgator.

Cons: Customer Support is all but gone.

The service uptime for me (I used reseller hosting standard plan @35.95 in Hong Kong data center) is just 90%.. this means, based on my use, I received nearly one full day (business hour) downtime around every few days.. It’s terrible experience. To make it more seriously, after the money back period, the prepaid subscription fee is not refundable to your payment account but only in-store credit. The down time happens after money back period (The server was stable and fast during money back period for me.) and the money charged can only be refunded to credit within site5 store. For me, it’s useless because I don’t have any confidence to use their service any more! This means, uptime guarantee is just a slogan, but not promise!

Pros: Fast reply

Cons: Unstable

DO NOT USE SITE5!

I requested a restore from backup. It took 10 days and 4 chat sessions for them to complete the restore. Unfortunately, they only keep backups for 7 days. The restore was with the bad code. Not acceptable!