SiteGround Reviews

Read our expert opinion of SiteGround, along with unbiased reviews from 1059 real users

SiteGround started out back in 2004 after being launched by several university friends. They are widely known and accepted in the industry for pushing the technological boundaries that make them one of the fastest, most reliable and secure web hosting providers around.

But, what makes them unique, in our opinion, is their very helpful and extremely fast support response times with most tickets being replied to in under ten minutes.

SiteGround has seen phenomenal growth in recent years. According to their website, they now have more than 320 employees, and host more than half a million websites. Along with this, they process over 1800 tickets, 1000 phones calls and 2500 chat requests per day. 

Our readers have left many 100's of positive SiteGround reviews, so be sure to check those out at below, or click here to jump to them now.

Editor's note: SiteGround is our top Editor's choice for shared web hosting. Our recommendation is based on at least their GrowBig Plan or higher, which comes with premium support (10 minute response time), and dynamic RAM-based caching.

SiteGround key points

Editor's picks

Editors choice award, Recommended

Top considerations

CloudFlare Railgun, Dynamic Caching, Not EIG Owned, SSD Hosting

Platform

Linux

Control Panel

cPanel

Server Location

Asia, Europe, US

Developer features

Git, Site staging, WP CLI

Specialist Plans

Drupal Hosting, Joomla Hosting, Wordpress hosting

Siteground Expert Review 2018

siteground-final-thoughtsSiteGround are not only our Editor's top choice for web hosting but also the Highest Rated by our readers.

They do so much more than almost every other shared hosting provider with their advanced performance related features and 10 minute support response times that it is a "one-horse" race. Our readers seem to agree, with their consistently high reviews which you can read above.

We urge you to dig down into some of the articles linked later in this review as we go into a little more detail on some of the features.

SiteGround are also a big part of the WordPress and Joomla community regularly attending, sponsoring and giving talks at multiple events each year. If you ever go to a WordCamp event, the chances are you will see them there.

10 Great Reasons to use SiteGround Shared Hosting for your website or Blog

The primary consideration for choosing any web hosting provider must be reliability, performance and support. After all, without the whole purpose of your website is undermined.

We will of course touch on these points, but SiteGround really sets themselves apart from the competition for a whole range of different reasons. We take a look at the most important ones:

#1 NGINX + SSD + Memcached + PHP 7 + HTTP/2 + OPcache — All the ingredients for a very fast website.

SiteGround employs a number of technologies that seek to significantly increase the speed of your website. Furthermore, no complicated setup is required, with everything easily configured within a few clicks and the installation of their specially built SuperCacher plugin.

Let's take a look at all the different technologies in turn:

  • NGINX — This is a high performance web server that can be placed in a reverse proxy to Apache, providing increased performance caching static and dynamic content.
  • SSD — Solid State Disk storage increases the performance of your website, but decreasing latency, I/O Input and Throughput, as well as increasing reliability. You can read more about SSD Hosting here.
  • PHP 7 — The latest version of PHP is significantly faster than the previous version 5.6, with some benchmarks indicating it can handle nearly double the amount of requests per second.
  • Memcached — This is a memory based caching system that significantly improves the performance of your website by improving the performance of your database calls, API calls and page rendering by storing the data and objects in the server's RAM.
  • OPcache — This is a relatively new feature, which you can read more about here. You can also look at some benchmarks showing the significant speed increase PHP 7 has over earlier versions.
  • HTTP/2 — This is a great new technology that significantly improves the performance of your HTTPS website. In fact, it is worth implementing HTTPS for the speed increase, as well as the SEO benefits. You can read more about its launch at SiteGround here.

fast-website-sitegroundOne of the most sought after things people look for in hosting is for their website to be fast. We gave them a spin with a standard (badly optimized) theme we got off Themeforest. We use this theme for our tests, as it amplifies the differences, and is more representative of websites used by every day businesses and bloggers.

We optimized the website using the Static and Dynamic SuperCacher. We removed all third party scripts (social shares analytics) as we wanted to test just the server, not third party scripts that are loaded from other websites.

Editor's note: Dynamic caching is not available on their Startup Plan, but see our tutorial for our recommended setup for their Startup Plan using W3 Total Cache + CloudFlare.

All these tests were carried out on SiteGround GoGeek plan on their EU Server in Amsterdam:

No SuperCacher

W3-total-cache-settings-speed-test-siteground

This mirrors the kind of speeds we have seen with other web hosts that offer no server optimizations.

NGINX SuperCacher

With their SuperCacher, no Caching plugins are required (i.e. W3 Total Cache), and it can be set up in minutes. You can see the significant improvement in page load times below:

siteground nginx supercacher

For more speed test comparisons of various configurations at SiteGround see this article.

If you have any difficulty setting up their SuperCacher, just get in contact with their support and they will be more than happy to help. They should be able to walk you through the whole process in just a couple of minutes (it is that easy to implement).

#2 Insanely fast and knowledgeable support. 10-minute ticket response times by people that can actually fix things.

If something goes wrong, you need to know that someone will be on hand to help you out. Accidentally deleted your website? No problem. Messed Up your WordPress install or trying to work out a. htaccess 301 redirect but cannot get it to work? No problem. They have some of the most helpful, and fast support technicians we have seen.

If you sign up, just ask them a quick query. We guarantee they will respond within a few minutes. It is that fast. But it is not just about speed here.

SiteGround are fanatical about WordPress, Joomla, and even Magento among many other talents. They have the technical ability to help you out, and if required can be hired to carry out more technical work too.

Simply the best and fastest support you will ever find at a web host, and our readers agree (see the SiteGround Reviews at the end of the article).

#3 A web host that actually delivers on their uptime promise.

They have one of the best uptime figures going. They never have problems with their data centers, or have technicians make "mistakes" that cause downtime.

A screenshot of their publicly displayed uptime figures are shown below:

SiteGround uptime Guarantee

One of the reasons why their Uptime figures are so high is that they have built custom server monitoring software that can automatically resolve 90 percent of issues without human interaction.

They also track their servers in real time, not 1-5 minutes like other hosts. Furthermore, while other hosts can take the time to react to the downtime, you can see how their system can mean vastly less downtime.

As we have said in the past, Uptime Guarantee's are worthless (find out why here), so when a hosting provider actually delivers on their uptime promise, like SiteGround, it is something that must be pointed out.

#4 Managed WordPress Hosting that gives you the best of both worlds.

SiteGround advertise their plans as including "Managed Services on all Plans". While this is correct, you should not mistake it for a fully managed WordPress Hosting Solution like WP Engine, even though it has the majority of features that they offer.

We class "fully managed" WordPress Hosting as something that takes care of absolutely everything for you (security, highly specialized server environment, WordPress Upgrades and more), but on the other hand, will have a large number of restrictions such as no access to the control panel \ server environment, restrictions on what plugins you can use and will often charge by the page view.

SiteGround, as you will read elsewhere in this review has all the things that a Fully Managed WordPress hosting provider has, but none of the negatives. You still get to use the control panel, setup email, install multiple websites and generally have a high degree of control over your hosting environment. 

Plus, if you really want to go mad and utilize some of the latest technologies such as HHVM (the same technology as Facebook uses), then you can do so by a cheap upgrade to their Cloud Hosting, rather than having to pay $1000's per month for an enterprise solution. Of course, PHP 7 + OpCache is great too, and that comes even on SiteGround's StartUp plan.

#5 Site Staging, WP-CLI, Drush & GIT integration, plus other tools make it perfect for developers.

WordPress & Joomla tool kits (all plans) — Automate simple tasks such as resetting admin. passwords, fixing file permission issues, changing the domain address, or just deleting the installation. These tools arose as a result of SiteGround support repeatedly being asked to solve the same questions faced by their customers. By having access to these tools, you too can help your customers easily and quickly. You can read more about the Toolkits here.

Fantastic developer features (GoGeek only) such as website Staging, WP-CLI, Drush integration and Git integration. We have written a detailed summary of all these features, which you can read here.

#6 Security is taken seriously with patches routinely applied within hours of new exploits becoming known.

For shared web hosting, they are one of the most proactive providers we know for ensuring the security of their servers. While most web hosts rely on third party software such as CloudLinux, the success of SiteGround is due to them creating their own system.

This gives them the talent pool within their organization to adjust and implement changes to new security threats, including rolling out fixes to prevent zero-day exploits (i.e. exploits that have just been discovered) threatening your website.

SiteGround's servers run a system called Hive, which runs under their own brand 1h.com. This has the following features:

  • Account isolation — Their shared hosting is more akin to a VPS hosting environment, in that each account is isolated from the others. Furthermore, the Linux system is modified to disable or change any commands or tools that might be used to hack the system.
  • Hacked website detection — They have developed scripts to check for hacked content so that if the worst does occur, you will be notified. This is their add-on called Hackalert.
  • 1H Hawk Intrusion Prevention System — This will identify any brute force attack (attackers trying to guess your passwords) against your website or services such as email.
  • Monitoring — This is done in real time so that any threats are caught instantly. Furthermore it monitors load, attacks including the network, hacking attempts, spam, abnormal resource usage and irregularities on a server level. This ensures not only is your website secure, but it won't become sluggish due to attacks being made against other users on the server.

#7 Integrated cPanel Control Panel for easy management of your hosting account

SiteGround use one of the most popular control panels to allow easy management of your hosting account.

SiteGround cPanel
A screenshot showing the SiteGround cPanel. A full version of the screenshot can be found here.

While they use cPanel, they have added their own custom styling to tie in with their own branding. Because they have also integrated the control panel with their own website, it is easy to access from your main client area, unlike with many other hosting providers which require you to keep separate login details.

The cPanel sports Softaculous auto installer, as well as their custom installs for Joomla, WordPress, and Magento. Along with the standard options, you can also access all the Developer and WordPress Joomla tool kits that we have talked so much about. Just take a look for yourself (click image to open larger version):

#8 Easily upgrade to handle more traffic.

One of the benefit's of SiteGround is that each Shared Hosting Plan has an increasing amount of resources available. The StartUp is sufficient to handle around 25k page views per month, where the GoGeek plan can handle 100k. This means you do not need to upgrade to an expensive Cloud hosting plan until your website becomes really busy.

If you do decide to make the jump to their Cloud Hosting, then you can even make it autoscalable on demand, so if you run an advert or make a post go viral, you know your website will remain online.

#9 Thirty-day money-back guarantee. Try them out risk free.

All of SiteGround's plans currently offer a 30-day money-back guarantee. This allows you to try them out risk free.

Editor's note: Add-ons such as Free Domains, SSL Certificates (excluding their free Let's Encrypt SSL), malware monitoring etc. are not included in the money-back guarantee.

#10 Free transfers for your existing website make it easy to sign up.

As we have already mentioned, their support is second to none. If you need help moving your website across, they will very quickly migrate one website for you free of charge.

If you have multiple websites, they can help too, for a modest additional fee.

Are their any downsides to using SiteGround hosting?

There is no doubt about it; SiteGround is our Editor's choice when it comes to shared hosting. That being said, any review would not be complete without looking at some of the negative things we have found. 

#1 Their StartUp plan does not come with their SuperCacher or Premium support.

This is not the end of the world as you still get SSD storage, PHP 7 and OPcache, so using that combination you can still get some impressive speeds.  

Furthermore, even though you do not get premium support, your queries are still dealt with very quickly. In fact, your tickets will still get answered more quickly than pretty much every other hosting provider we know.

But ... we do think their GrowBig plan offers better features and is overall better value.

#2 They charge a setup fee if you want to pay monthly, and you can only pay monthly as a trial for the first month.

It is very common for web hosting to be better value the longer you sign up for. As part of the marketing strategy, the price advertised is usually for their longest billing term. In this case, 12 months.

SiteGround allow you to pay monthly, but you have to pay an extra $14.95 setup fee. Furthermore, after the first month, you will have to pay yearly, but you won't then have access to the 60 percent initial discount.

It gets worse, though. You cannot then get a refund for the setup fee under their money-back guarantee.

If you sign up for their one month trial, you are literally mad. Just get the yearly plan, take the discount AND if you decide they are not for you, just get a FULL refund under their money-back guarantee (free domains are deducted from refund).

In other words, don't make the mistake of signing up for the month's trial.

SiteGround Shared Hosting Plans

A varied mix of resources and features

SiteGround offers three different plans for their shared web hosting; Startup, GrowBig, and GoGeek. Also, they now offer a unique WooCommerce plan that is based upon their GoGeek plan that you can read more about here.

You can see a quick comparison of the plans by feature, along with the pricing in the table below:

STARTUP PLAN GROWBIG PLAN GOGEEK PLAN
Space 10 GB 20 GB 30 GB
Transfer Unmetered Unmetered Unmetered
Websites 1 Unlimited Unlimited
FreeSSL Yes Yes Yes
PCI Compliant No No Yes
Developer Features No No Yes
SuperCacher Static Only Static + Dynamic Static + Dynamic
Price $3.95 $5.95 $11.95

SiteGround Users Reviews

Find out what people are saying about SiteGround Shared Hosting below, or alternatively, if you have experience with them yourself, feel free to leave your review.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
8
Speed
10
Uptime
8
Value
10

Super support, super quick. Highly recommended!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
10
Features
10
Speed
10
Uptime
8
Value
9

Excellent company, excellent support, having met the employees face to face, they are excellent too. Couldn't ask for more from them.

Pros: Support is second to none, and the server seems pretty fast. The add ons I have make everything faster and easier and they seem to be on top of things before I even ask about it.

Cons: Great service, but you pay for it. Personally I'm happy with that because for the price I pay I expect the service I receive.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Fantastic!!!
Value for Money
Good for New Programmer
Best for Experts, as they can use all features

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Best Hosting and love your almost instant support and experts on your team, keep up the good work.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Awesome support service thank you Ivan P.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
10
Features
9
Speed
9
Uptime
9
Value
10

The technical support guys are wonderful.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I've used many different hosting companies over the past 20 years. I've always got between 20 and 50 live websites on the go.

Siteground has never gone down on me in the approximately 3 years I've been using them.

Support is second to none. Always! My tickets are always replied to in minutes. Always the correct answers for me and my limited tech knowledge. Always a solution that answers my questions and implemented asap.

I can't say enough wonderful things about the support and the up time. Keys to my success!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
9
Features
10
Speed
9
Uptime
10
Value
10

Tanya solved my update problem very quickly and gave good advice on my other queries that I am following up now.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Just getting started but loving you all!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Un hosting de lo más recomendable, con un servicio de atención al cliente de cinco estrellas. Se lo recomiendo a cualquiera que busque un alojamiento web de calidad y a buen precio.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground is the best host and great for service. It is the best place for hosting my website!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
9
Speed
8
Uptime
9
Value
10

Great value for money with sound support, even on Sundays. Worth every penny!

Pros: Great price with good features, and on top of that superb support!

Cons: Non that I can think of at this time.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I am very happy with Siteground. The team is absolutely awesome. I would Recommend them to all. The customer service ist perfect!!! I am not an IT expert myself but it it never a problem. They do all and the best to solve my problem.
Thank you very much.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Awesome host. Love the site staging on the GoGeek plan. Make life so easy to develop my sites.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
10
Features
8
Speed
9
Uptime
10
Value
10

People might think we're doing this for fun, but no. Siteground means business. Value for money, quality support (and timely), and uptime. I'm going 3 months now and while it may seem a bit early to give such rating I beg to differ as the previous host I was with didn't provide such service.
I've always rant on and on about email services, guess now I have found a reliable services.
Keep up the good work guys.

Pros: Good uptime.
Good Communication.
Good support staff and turnaround time.
Awesome features

Cons: none

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

I moved to SG and now I have no service whatsoever. They said it's my previous provider's fault, but it (blank screen) only happened when they started transferring, and have now put the onus on me. I hope they resolve this. They said they can't help until I fix things with my current provider, but my current provider, crappy as it is, has never had this problem before.

Tired of giving money to people who have no idea what they are doing.

I lost all of my blog.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Once again, Stanislav and the people at Siteground have provided me with exceptionnal support and service. Fast, efficient and courteous - Job well done guys, Thank you!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I contacted SiteGround after seeing other reviews and I was immediately impressed by Tanya V., the first person I spoke to, because she was very knowledgeable, handled all my questions with no problem, and gave me a lot of confidence in the company and its ability to take good care of my web sites.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Simply the best.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.8
Support
10
Features
9
Speed
10
Uptime
10
Value
10

excellent support at my time of need - very grateful thank you very much

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great quick service thank you. I hope to have an issue resolved that has been plaguing me for a week now. I am waiting on a service ticket to be picked up and advice given on that. fingers crossed. but in terms of the live chat system, it works well for me in most instances. Thank you

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
9
Speed
10
Uptime
9
Value
10

I can't tell how impressed I am with Siteground's support. You get response within minutes and they are always ready to help. It's more like you are asking a close friend for help than the usual begging-support we witness daily from big companies. Hats off guys, keep he great job!

Review type: Shared Hosting

Overall review score

Recommended: Yes

7.0
Support
10
Features
5
Speed
5
Uptime
5
Value
10

The 100 on Support is for Boris only. Others couldn't help. He jumped in and made the issue go away.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground are absolutely awesome. Total value. Recommend them to all. It is not just hosting. We are using them to host our CRM and our secondary e-mail domain. They always help. I am not an IT expert myself, so they are also kind of our IT support for these systems. Great.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.8
Support
10
Features
10
Speed
9
Uptime
10
Value
10

Miroslav was an absolutely fantastic resource for sales support! He was very patient, and spent an hour with me answering every single question I had.... I appreciated that he was personable and felt like I was speaking to real person, whose individual personality shone through. Much needed after a highly stressful week!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

AWESOME customer service! Makes me feel like I have finally found a hosting company that I can trust!! Defintley a loyal customer for life :-)

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground's support is excellent. Always there. Always helpful.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
10
Speed
8
Uptime
10
Value
10

Siteground customer service is the best. Every executive I came across until now have helped me resolve all issues with utmost attention and concern. Thanks guys. Good Job!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Georgi was great! He was very attentive and patient! Thank you for your service!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
9
Speed
9
Uptime
9
Value
9

EXCELLENT SERVICE!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Plamena offered some great advice and guided me to more information regarding the use of frameworks. I want to build my own site because I have not found a template that fits my specific desires for a website.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
10
Speed
9
Uptime
9
Value
10

This is a great hosting company. If you are looking for a company that focuses on superior customer service... this is it!

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.6
Support
10
Features
5
Speed
9
Uptime
10
Value
9

Excellent Guys, keep up the good work ..!!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
9
Speed
9
Uptime
10
Value
10

The support has been outstanding as I am not a natural techie. Very helpful and timely if one has a question or issue to work through

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.0
Support
9
Features
9
Speed
9
Uptime
9
Value
9

I've only been a customer for a couple days, but the service has been exceptional!! I received a phone call after the first day to make sure everything was going well and I've chatted online about two issues I had and they resolved them in minutes.

Excellent choice!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Excellent service :-)

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

The customer service is awesome! I had Ivan P.

I can't comment on the speed, value, features or uptime just yet but I will do in the future when I have purchased a plan

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Boris answered my questions quickly and was polite!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground is just the best... 100% recommended to all.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I have found a good guy, able to solve my problem and very gentle. Great support team.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Hi,
This is my very first day with Siteground, but so far I am very much impressed with the service, the professionalism and the technical expertise.
I am now in the process of completing my website and will be able to say more when it is completed.
At this particular moment, I am extremely happy that I have changed hosts.
Ciao,
Patricia

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Perfect, very fast and efficient ;)

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

best service

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

The best host company ever. I Love them! Nice work.

Review type: Shared Hosting

Overall review score

Recommended: No

2.4
Support
1
Features
5
Speed
3
Uptime
2
Value
1

I always recommend sit ground to everyone, and have few site with you, for a month I have been trying separate two domain from one account, as I had to give the responsibility of it to another company.
First I was advised to pay extra to split them to get two username and password for cpanel for each domain, which I did. But all it happened was I could access one domain through site ground web site login icon and the other domain still had access to the first domain.
Then I could not login to 1st domain. It took 3 hours on line to explain on the 13/1/2015 to tech support and then I was told dns needed to point to the 2nd domain.
Today I found out the domain had been done since 13th of Jan, also the joomla installation has gone. All email account I had setup is gone.
Finally when I asked what I could do, I was told to contact the advance team to get a backup for the site and maybe they be able to get the email accounts as well.
It would have been so much easier it site ground just setup a new account with an existing domain name for me and transfer the files across.
I have three other domain with just host and was going to transfer them to site ground, but not now.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
10
Features
9
Speed
8
Uptime
10
Value
10

The support is awesome and all over any questions/challenges within minutes.
You guys are awesome!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Support is AMAZING. They have things fixed in seconds, not hours or even minutes. Quick useful chat support that can quickly escalate issues to hosting technicians. Best hosting provider!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

As always great service.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

They are simply the best.

I've tried many other hosts, webhosting hub, media temple and some others of my own country.

Sitegroud is faster, cheaper, 24/7 uptime so far.

And the support and tech assistance is UNBELIEVABLY GREAT, QUICK AND CARING !

Go for them, you won't regret.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I just transferred my WP site to SiteGround using their transfer service and it went almost perfect but the almost is something that was fixed right away. I'm not a WP developer so just having a responsive "team" behind you is super comforting. I know for sure that if I had to DIY I never would have done it in the timely manner that they did.

I can't speak to uptime (yet) but I'm confident it'll be great. Customer Support is so important these days and I love that you can chat, call or email.

Highly recommend.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

SiteGround is by far the best hosting company I've ever used in the 8 years I've been running eCommerce. They are extremely helpful and quick through Live Chat, at all times, always available to answer your questions when YOU need them to be answered, they easily guide you, and actually log in to your account and do some work for you to make sure everything is correct. As far as their servers, my site is fast and I have no issues whatsoever. There's nothing else you could ask for... Really, nothing. If you need a hosting company above the level of great, all around service, SiteGround destroys the competition. Very well put together company worth trusting your business with. Use SiteGround, or take the chance of your personal website or business running into the ground. Thank you SiteGround a million times over!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Tanya was extremely knowledgeable and patient!

Review type: Shared Hosting

Overall review score

Recommended: Yes

7.2
Support
9
Features
8
Speed
7
Uptime
5
Value
7

pre sales Konstantin - answered quickly accurately and professionally - better than any of the other hosting companies ive tried - so thanks to him welcome to my business

Review type: Shared Hosting

Overall review score

Recommended: No

6.8
Support
7
Features
6
Speed
7
Uptime
7
Value
7

Good service as a good advertisement to get a web hosting a/c with siteground.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Seriously the best web hosting company out there

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Ivan:
You guys are awesome. Thanks so much for the almost immediate response and resolution to our issue.
John Lovoy
Infomedia

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.4
Support
9
Features
9
Speed
7
Uptime
7
Value
10

i started my blog on wordpress recently (still in progress) and decided to use SiteGround as my blog's host. I chose the smallest WP package, so that's the 1 year Start Up Hosting for around 68 €. Although the cost is broken down to your monthly costs, e.g. 5,60 €, you do pay the package at once. So make sure your account is fully covered ;) That being said, it is worth every single penny, the service is amazing! No matter how stupid my questions were and how long it took me to understand how this all works and what i need everything for, the people from customer service where endlessly patient and I never felt dumb once, although some of my questions probably were ;) Especially just starting off in the world of blogging and all that comes with it "behind the scenes", this host is the best pick to find your way around. I did find the host via many other how-to-blog blogs that highly recommended it, also with respect to uptime, features and speed, which I personally can't really say too much about at this point. Hope this helped!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.8
Support
10
Features
9
Speed
10
Uptime
10
Value
10

I contated your chat support twice today, for two difference reason ... the service was really super!!! I'm a very very happy customer!!! Thanks a lot!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

SiteGround is the best web hosting services on these issues

> Highest Web Support, servers issues, highly skilled and a place with NO STRESSES abt website availability, security.
> Cheap, affordable, durable and VALUE FOR MONEY
> Well Great Interface which is user friendly
> Assistance Chat, and MORE skilled.

Among the places to go for web settlement i would recommend SiteGround...Excellent Web Services i ever met.....Other are saying issues without guarantee if are available but SiteGround DO AS THEY SAID......Try them with NO WORRIES.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Bozhidar was awesome!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Best support ever. I have PTSD and my business is in Canada, I am in Uruguay, and nothing has gone right with anything else I have done today.

The support rep really went the extra mile for me. If the rest of the world worked like this. We wouldn't have any problems.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Excellant support

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.0
Support
10
Features
9
Speed
9
Uptime
10
Value
7

I live in Brazil and need a GOOD hosting company that can provide the full services my company needs. I will try Siteground and give it a try. I was absolutely happy to have Ivan to answer all my doubts and questions. Thumbs up for Siteground and for Ivan.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I love siteground. Everything I need for domain registration, webhosting, and great technical support is all in one place at a great value.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I have had a lot of trouble in the past with various hosting services. They have never seemed as if they were actually able to deliver on what they promised. I have tried at least half a dozen different companies, but to date I have never really been happy with any of them.

However, I recently started working with SiteGround, and so far they have been quite different from all the rest. I have been very happy with them to date. One of the biggest differences has been the quality of the technical support.

With other hosting companies, it has always been pretty hit or miss as to whether I would be able to get a real human being on the other end when I called for help. Even firms that promised 24/7 customer service did not really deliver on that promise. With SiteGround, on the other hand, I am always able to talk to someone right away.

Not only that, but the technical support staff seems to really know what they are talking about. So far, they have yet to be stumped by any questions I have asked them. Of course, another good thing is that I have not really had any serious problems with their service.

Another real benefit of choosing SiteGround is the speed of the site. They are much faster than any other hosting service I have used in the past. This is a real benefit since I get a lot of traffic on my site. Even when things are really busy, the site does not slow down at all, which makes everyone happy.

I am definitely going to remain with this company for the foreseeable future. They seem much better than the competition, and I would strongly recommend them to anyone.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Very helpful, knowledgeable and patient!! Many thanks.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

This is the BEST hosting company I have experienced, BY FAR! I've been with them for over 6 months and have never had any down time and always get prompt technical support when needed. HIGHLY recommended!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
10
Features
10
Speed
8
Uptime
10
Value
9

Siteground is the best hosting company I have tried. Your support team is the best in the business. I wish more support teams would strive to be as great as you are. Everyone is always so helpful. I always enjoy seeing your booth at the WordCamps.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Outstanding customer service! My previous web developer who happened to be corrupt and unreliable deleted all of the files. Yet, I was fortunate to be informed beforehand that Siteground offers a Basic Restore Tool. which I immediately used to restore files and I contacted them to change information. Thank you, Stefan!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I've been using SiteGround for years, and have no desire to use any other hosting service. Customer Support is fast and friendly, and CPanel and other tools are all very easy to use and manage.

Plus, servers are optimized for Joomla which is all I use anymore. Pretty awesome!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I can only comment on my first contact with Siteground. I had several questions I wanted to ask .. and ask I did. I got straight forward replies; concise and to the point. I was inquiring on behalf of a third party; so have to always be careful if I was going to recommend Siteground. Which I am, and furthermore; I think my next sites, I will be hosting with Siteground also.

If there first contact support is anything to go by, I am on a win win situation.

Thank you , and Happy Christmas. ( First time I said that this year )

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Anton V was super!!! I was really upset because my current and previous web hosts use SpamAssassin. IS NOT working! I am not getting vital customer emails, bills, items I purchased or signed up for. I recalled you have another spam program and I can request SA turned off. Well, I was in LiveChat with that host telling them it is unacceptable that SA is trashing good emails.

Plus at same time, LiveChat w/ Anton, asking him about spam software SG uses. He calmed me down, was funny, helpful, patient, smart and turned me into a customer. Not my first time here, but timing right. I simply MUST get my emails, ya know?

MANY THANKS to Anton V for his wonderful help.

Yr transfer process was incredibly EASY!! I've transferred web hosting with clients and myself numerous times in the last 20 yrs. Yours was the most pleasant, efficient, easy peasy. Thank you!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Rumen and Gabrielle were amazing. Feel happy and confident in choosing right place to register domain and get web hosting. Thank you

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.6
Support
10
Features
8
Speed
7
Uptime
9
Value
9

The support is fantastic, 24/7 online or phone. Extremely polite and quick

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Excellent customer service and quick response to assist me with getting a new domain name.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I have dealt with your support team many times over the years. I have many client's websites here and they have also been happy. I was a support rep for GoDaddy and can tell you the service and value I get from Siteground far surpasses them.

I find the features Siteground offers as part of their packages are a collection of useful tools and features for which most hosting companies charge extra.

I just got out of chat with Svetoslav. I have chatted with him a few times and always got average service. Average if you are referring to Siteground. All Siteground reps are way above most other hosting companies in the world.

Thank you, Siteground team for caring so much about your customers!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I cannot speak too highly of SiteGround. In these days of diminishing customer service, unfriendly support agents, and long waiting times, SiteGround support is the standard by which others should be judged. (No, they didn't pay me to say that.)

My experience has been top drawer, every time!

Well done, folks! You have it right!

Thank you.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great customer service - I liked it.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.2
Support
10
Features
7
Speed
10
Uptime
10
Value
4

Well support operator was REALLY helpful .
And very comfortable to talk with.
My only problem was actually you as provider.It looks where is no much options what operator could help me with..
My case was ,that i wanted to cancel.
And i got message to talk with support ,before cancellation.
SO i did .That message promised good deal.
But i wasn't offered much .(thanks to good operator i renewed for 3 months :D).
I got disscount ,but in reality i wanted to reduce how big my plan was ,but didnt get such offer.And had to renew current plan even thought I dont need my current plan

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

This is the third domain that i migrate to my siteground growbig plain.
The chat and ticket support is wonderfull.
Migration that in Italy take a week, here is necessary only 1 or 2 day.
The service have no issue and the speed of my worpress sites is very fast.

Rate AAA+++

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Hi this was my first contact with you. I am superbly impressed and hope to migrate my Blog to you as soon as I can. Just need to check my site size to see if I can take up your offer of free migration. Regards, Phil Soffe

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Wow! Dessy came on the line quickly, understood my problem perfectly, and helped me right away with a solution that was easy and didn't cost any more money. Thank you so much!!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Why there's no 6 stars :D
"Todor P." is perfect, thank you

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Excellent, quick service. Knowledgeable, patient, and easy-going. I don't feel like a number, but like I'm talking with a friend. Very pleased so far.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I run out of superlatives in my previous commenting one time, will not even try now – it is nearly boring, I have nothing but praise, praise, praise... Why, but why, you, folks, do only SiteGround? If you ever venture into other fields of everyday life, let me know, I will switch in a heartbeat!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
8
Speed
10
Uptime
10
Value
10

Very good. Excellent support. Today solved problem and explained how in 10 min.

Review type: Shared Hosting

Overall review score

Recommended: No

1.4
Support
2
Features
1
Speed
1
Uptime
2
Value
1

I can't believe all the positive reviews here. Makes me wonder if mine will even show up.
I left godaddy 10 months ago because I was having so many issues with Drupal compatibility.
If I only knew what I was getting into.
Yes technical support is nice and they are helpful for simple run of the mill stuff.
They have some of the strictest limits I have ever seen as far as CPU and memory and stuff I had never even heard of on hosting. This gave me issues several times and they couldn't make any effort to change things. After many problems and many hours trying to resolve various things the final straw was when I hit the limit on my emails since I wanted to keep them all on the server. Found out I only had 1 GB storage per email. They wouldn't waiver in the slightest on this. As with their other limits they can't increase them because it's not fair to everyone else on the server. Even though for some reason I can have a ton of email addresses with 1GB storage I can't have just one with more. They tried to sell me on the Grow big plan which would put me up to 2 GB per email haha. That would buy me another 10 months and I would be in the same boat.
I got hosting through inmotion who has unlimited email storage. I paid about the same for the first year as the start up plan. After that it will be similar to the grow big.
To transfer sites I found out I needed a full cpanel backup to make it easy to switch to the new company. Inmotion was going to do it for me for free.
I found out I had to pay $25 for the full backup. Inmotion couldn't believe this as they offer this for free. The site transfer didn't happen as fast as I thought it would and some stuff got messed up because the backup wasn't standard and I made sales so the database and site changed. I took my site down and tried to get another backup. Even though it was just a few days later I had to pay another $25 for another backup.

Inmotion couldn't figure out why they couldn't get a standard cpanel backup so I had them talk to siteground. The tech at inmotion basically told me they were idiots and didn't offer a standard cpanel backup and that the backup they got from siteground would take a lot of extra work to transfer.
I lost one database that isn't important enough for me to want to deal with anymore although it was the CRM for my business so I lost some important data.
The rest of my site has little things like product images missing. After having the new host spend days sifting through the site, my databases and the backup files to get most of it transferred over I gave up and called it good enough. I'll have to deal with the rest when I have time.
Today I found out that siteground also doesn't give you a refund for canceling hosting early. If you cancel within 30 days you get a complete refund but after that you are SOL.
This company will bend you over at any oppertunity. As far as I can tell their only goal is to get as much money out of you as possible while providing as little as possible.
In the end I gave them about $100 for 10 months of shitty service.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

An honest and reliable company

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
9
Speed
9
Uptime
9
Value
9

I can assure you that with the technical ease of use and the excellent support, they are the best hosting company of the last 18 or so that I have tried using.

I have about 12 websites+ hosted on their servers.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

You guy's are awesome. So far, all issues have been solved in more than an expected response. I will recommend your services to all of my clients and friends.

THANK YOU

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Signed up for a new account, a new domain and a Magento installation and all was achieved faster then I could refill my coffee cup. Super. Real nice!

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.4
Support
10
Features
7
Speed
10
Uptime
10
Value
5

The thing is this I'm quite happy with everything that this company offers.

I just find quite weird the conversion form Us$ to Eur.€.

Which means that in US it's $3.95 for basic plan promotion and in Europe for the same plan it's €3.95 - Everyone knows that the rate is not the same so why the price should be?

The difference is that I pay in the first year €47.4 instead of €37.32 if I would pay it in dollars. It's not the value in itself but how did you made this calculations?

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I usually don't write reviews about the companies from whom I'm a customer, because I think that you have to get what you are paying for. But with SiteGround I'm really happy, because I have tried other hosting services and I have finished cancelling my account.

In this case, everything has been perfect, for example I hired a hosting plan by mistake and after I requested the money back through the support chat, they gave it to me in just 5 minutes, I didn't have to explain almost anything (for people like me that live in Chile, it's a big help to use the chat).

Then I created a new site, but I needed to clone my previous wordpress installation, I opened a ticket and they did that for free in 20 minutes, I loaded my new site in my browser and everything was there already!

And the last experience I had, and that's why I'm writing the review it's because I opened a ticket and I got the ticket update just 3 minutes after with the problem solved.

The prices are really good and look for the coupons and deals I always save some money using them. Well, that's all I guess :)

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

They are fast and very helpful. It was the first time that I transfer a web site in my entire life, and even if my questions were more than silly, they don't hesitate to help me promptly. Special thanks to Todor Pehlivanov

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
10
Features
9
Speed
9
Uptime
10
Value
9

I've tried many other hosting and this is the first time I'm compelled to say "Thanks" for a first class service. I'm no geek so having an helping hand that is fast, understanding and responsive is worth every penny. I fully recommended Siteground for all users.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
8
Speed
9
Uptime
9
Value
10

My first experience just Chatting with a Senior Representative from SiteGround gave me the opportunity to get a first glimpse to a great service and their focused decision to do things better just right up from the start. I give it 2 thumbs up!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Right to the point with a solution. Their assistants make intimidating steps very accessible

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
10
Speed
9
Uptime
9
Value
10

Customer support is absolutely brilliant! The operators are friendly and very helpful. :)

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Your support services is the best I have ever encountered. I am a customer for life.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.4
Support
10
Features
5
Speed
10
Uptime
8
Value
9

The most effective, fastest customer service anywhere! Love it!

SiteGround Frequently Asked Questions

Does SiteGround Offer Linux and Windows hosting plans?

SiteGround only offers Linux hosting at this time. It does not offer Windows Hosting.

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