SiteGround Reviews

Read our expert opinion of SiteGround, along with unbiased reviews from 1059 real users

SiteGround started out back in 2004 after being launched by several university friends. They are widely known and accepted in the industry for pushing the technological boundaries that make them one of the fastest, most reliable and secure web hosting providers around.

But, what makes them unique, in our opinion, is their very helpful and extremely fast support response times with most tickets being replied to in under ten minutes.

SiteGround has seen phenomenal growth in recent years. According to their website, they now have more than 320 employees, and host more than half a million websites. Along with this, they process over 1800 tickets, 1000 phones calls and 2500 chat requests per day. 

Our readers have left many 100's of positive SiteGround reviews, so be sure to check those out at below, or click here to jump to them now.

Editor's note: SiteGround is our top Editor's choice for shared web hosting. Our recommendation is based on at least their GrowBig Plan or higher, which comes with premium support (10 minute response time), and dynamic RAM-based caching.

SiteGround key points

Editor's picks

Editors choice award, Recommended

Top considerations

CloudFlare Railgun, Dynamic Caching, Not EIG Owned, SSD Hosting

Platform

Linux

Control Panel

cPanel

Server Location

Asia, Europe, US

Developer features

Git, Site staging, WP CLI

Specialist Plans

Drupal Hosting, Joomla Hosting, Wordpress hosting

Siteground Expert Review 2017

siteground-final-thoughtsSiteGround are not only our Editor's top choice for web hosting but also the Highest Rated by our readers.

They do so much more than almost every other shared hosting provider with their advanced performance related features and 10 minute support response times that it is a "one-horse" race. Our readers seem to agree, with their consistently high reviews which you can read above.

We urge you to dig down into some of the articles linked later in this review as we go into a little more detail on some of the features.

SiteGround are also a big part of the WordPress and Joomla community regularly attending, sponsoring and giving talks at multiple events each year. If you ever go to a WordCamp event, the chances are you will see them there.

10 Great Reasons to use SiteGround Shared Hosting for your website or Blog

The primary consideration for choosing any web hosting provider must be reliability, performance and support. After all, without the whole purpose of your website is undermined.

We will of course touch on these points, but SiteGround really sets themselves apart from the competition for a whole range of different reasons. We take a look at the most important ones:

#1 NGINX + SSD + Memcached + PHP 7 + HTTP/2 + OPcache — All the ingredients for a very fast website.

SiteGround employs a number of technologies that seek to significantly increase the speed of your website. Furthermore, no complicated setup is required, with everything easily configured within a few clicks and the installation of their specially built SuperCacher plugin.

Let's take a look at all the different technologies in turn:

  • NGINX — This is a high performance web server that can be placed in a reverse proxy to Apache, providing increased performance caching static and dynamic content.
  • SSD — Solid State Disk storage increases the performance of your website, but decreasing latency, I/O Input and Throughput, as well as increasing reliability. You can read more about SSD Hosting here.
  • PHP 7 — The latest version of PHP is significantly faster than the previous version 5.6, with some benchmarks indicating it can handle nearly double the amount of requests per second.
  • Memcached — This is a memory based caching system that significantly improves the performance of your website by improving the performance of your database calls, API calls and page rendering by storing the data and objects in the server's RAM.
  • OPcache — This is a relatively new feature, which you can read more about here. You can also look at some benchmarks showing the significant speed increase PHP 7 has over earlier versions.
  • HTTP/2 — This is a great new technology that significantly improves the performance of your HTTPS website. In fact, it is worth implementing HTTPS for the speed increase, as well as the SEO benefits. You can read more about its launch at SiteGround here.

fast-website-sitegroundOne of the most sought after things people look for in hosting is for their website to be fast. We gave them a spin with a standard (badly optimized) theme we got off Themeforest. We use this theme for our tests, as it amplifies the differences, and is more representative of websites used by every day businesses and bloggers.

We optimized the website using the Static and Dynamic SuperCacher. We removed all third party scripts (social shares analytics) as we wanted to test just the server, not third party scripts that are loaded from other websites.

Editor's note: Dynamic caching is not available on their Startup Plan, but see our tutorial for our recommended setup for their Startup Plan using W3 Total Cache + CloudFlare.

All these tests were carried out on SiteGround GoGeek plan on their EU Server in Amsterdam:

No SuperCacher

W3-total-cache-settings-speed-test-siteground

This mirrors the kind of speeds we have seen with other web hosts that offer no server optimizations.

NGINX SuperCacher

With their SuperCacher, no Caching plugins are required (i.e. W3 Total Cache), and it can be set up in minutes. You can see the significant improvement in page load times below:

siteground nginx supercacher

For more speed test comparisons of various configurations at SiteGround see this article.

If you have any difficulty setting up their SuperCacher, just get in contact with their support and they will be more than happy to help. They should be able to walk you through the whole process in just a couple of minutes (it is that easy to implement).

#2 Insanely fast and knowledgeable support. 10-minute ticket response times by people that can actually fix things.

If something goes wrong, you need to know that someone will be on hand to help you out. Accidentally deleted your website? No problem. Messed Up your WordPress install or trying to work out a. htaccess 301 redirect but cannot get it to work? No problem. They have some of the most helpful, and fast support technicians we have seen.

If you sign up, just ask them a quick query. We guarantee they will respond within a few minutes. It is that fast. But it is not just about speed here.

SiteGround are fanatical about WordPress, Joomla, and even Magento among many other talents. They have the technical ability to help you out, and if required can be hired to carry out more technical work too.

Simply the best and fastest support you will ever find at a web host, and our readers agree (see the SiteGround Reviews at the end of the article).

#3 A web host that actually delivers on their uptime promise.

They have one of the best uptime figures going. They never have problems with their data centers, or have technicians make "mistakes" that cause downtime.

A screenshot of their publicly displayed uptime figures are shown below:

SiteGround uptime Guarantee

One of the reasons why their Uptime figures are so high is that they have built custom server monitoring software that can automatically resolve 90 percent of issues without human interaction.

They also track their servers in real time, not 1-5 minutes like other hosts. Furthermore, while other hosts can take the time to react to the downtime, you can see how their system can mean vastly less downtime.

As we have said in the past, Uptime Guarantee's are worthless (find out why here), so when a hosting provider actually delivers on their uptime promise, like SiteGround, it is something that must be pointed out.

#4 Managed WordPress Hosting that gives you the best of both worlds.

SiteGround advertise their plans as including "Managed Services on all Plans". While this is correct, you should not mistake it for a fully managed WordPress Hosting Solution like WP Engine, even though it has the majority of features that they offer.

We class "fully managed" WordPress Hosting as something that takes care of absolutely everything for you (security, highly specialized server environment, WordPress Upgrades and more), but on the other hand, will have a large number of restrictions such as no access to the control panel \ server environment, restrictions on what plugins you can use and will often charge by the page view.

SiteGround, as you will read elsewhere in this review has all the things that a Fully Managed WordPress hosting provider has, but none of the negatives. You still get to use the control panel, setup email, install multiple websites and generally have a high degree of control over your hosting environment. 

Plus, if you really want to go mad and utilize some of the latest technologies such as HHVM (the same technology as Facebook uses), then you can do so by a cheap upgrade to their Cloud Hosting, rather than having to pay $1000's per month for an enterprise solution. Of course, PHP 7 + OpCache is great too, and that comes even on SiteGround's StartUp plan.

#5 Site Staging, WP-CLI, Drush & GIT integration, plus other tools make it perfect for developers.

WordPress & Joomla tool kits (all plans) — Automate simple tasks such as resetting admin. passwords, fixing file permission issues, changing the domain address, or just deleting the installation. These tools arose as a result of SiteGround support repeatedly being asked to solve the same questions faced by their customers. By having access to these tools, you too can help your customers easily and quickly. You can read more about the Toolkits here.

Fantastic developer features (GoGeek only) such as website Staging, WP-CLI, Drush integration and Git integration. We have written a detailed summary of all these features, which you can read here.

#6 Security is taken seriously with patches routinely applied within hours of new exploits becoming known.

For shared web hosting, they are one of the most proactive providers we know for ensuring the security of their servers. While most web hosts rely on third party software such as CloudLinux, the success of SiteGround is due to them creating their own system.

This gives them the talent pool within their organization to adjust and implement changes to new security threats, including rolling out fixes to prevent zero-day exploits (i.e. exploits that have just been discovered) threatening your website.

SiteGround's servers run a system called Hive, which runs under their own brand 1h.com. This has the following features:

  • Account isolation — Their shared hosting is more akin to a VPS hosting environment, in that each account is isolated from the others. Furthermore, the Linux system is modified to disable or change any commands or tools that might be used to hack the system.
  • Hacked website detection — They have developed scripts to check for hacked content so that if the worst does occur, you will be notified. This is their add-on called Hackalert.
  • 1H Hawk Intrusion Prevention System — This will identify any brute force attack (attackers trying to guess your passwords) against your website or services such as email.
  • Monitoring — This is done in real time so that any threats are caught instantly. Furthermore it monitors load, attacks including the network, hacking attempts, spam, abnormal resource usage and irregularities on a server level. This ensures not only is your website secure, but it won't become sluggish due to attacks being made against other users on the server.

#7 Integrated cPanel Control Panel for easy management of your hosting account

SiteGround use one of the most popular control panels to allow easy management of your hosting account.

SiteGround cPanel
A screenshot showing the SiteGround cPanel. A full version of the screenshot can be found here.

While they use cPanel, they have added their own custom styling to tie in with their own branding. Because they have also integrated the control panel with their own website, it is easy to access from your main client area, unlike with many other hosting providers which require you to keep separate login details.

The cPanel sports Softaculous auto installer, as well as their custom installs for Joomla, WordPress, and Magento. Along with the standard options, you can also access all the Developer and WordPress Joomla tool kits that we have talked so much about. Just take a look for yourself (click image to open larger version):

#8 Easily upgrade to handle more traffic.

One of the benefit's of SiteGround is that each Shared Hosting Plan has an increasing amount of resources available. The StartUp is sufficient to handle around 25k page views per month, where the GoGeek plan can handle 100k. This means you do not need to upgrade to an expensive Cloud hosting plan until your website becomes really busy.

If you do decide to make the jump to their Cloud Hosting, then you can even make it autoscalable on demand, so if you run an advert or make a post go viral, you know your website will remain online.

#9 Thirty-day money-back guarantee. Try them out risk free.

All of SiteGround's plans currently offer a 30-day money-back guarantee. This allows you to try them out risk free.

Editor's note: Add-ons such as Free Domains, SSL Certificates (excluding their free Let's Encrypt SSL), malware monitoring etc. are not included in the money-back guarantee.

#10 Free transfers for your existing website make it easy to sign up.

As we have already mentioned, their support is second to none. If you need help moving your website across, they will very quickly migrate one website for you free of charge.

If you have multiple websites, they can help too, for a modest additional fee.

Are their any downsides to using SiteGround hosting?

There is no doubt about it; SiteGround is our Editor's choice when it comes to shared hosting. That being said, any review would not be complete without looking at some of the negative things we have found. 

#1 Their StartUp plan does not come with their SuperCacher or Premium support.

This is not the end of the world as you still get SSD storage, PHP 7 and OPcache, so using that combination you can still get some impressive speeds.  

Furthermore, even though you do not get premium support, your queries are still dealt with very quickly. In fact, your tickets will still get answered more quickly than pretty much every other hosting provider we know.

But ... we do think their GrowBig plan offers better features and is overall better value.

#2 They charge a setup fee if you want to pay monthly, and you can only pay monthly as a trial for the first month.

It is very common for web hosting to be better value the longer you sign up for. As part of the marketing strategy, the price advertised is usually for their longest billing term. In this case, 12 months.

SiteGround allow you to pay monthly, but you have to pay an extra $14.95 setup fee. Furthermore, after the first month, you will have to pay yearly, but you won't then have access to the 60 percent initial discount.

It gets worse, though. You cannot then get a refund for the setup fee under their money-back guarantee.

If you sign up for their one month trial, you are literally mad. Just get the yearly plan, take the discount AND if you decide they are not for you, just get a FULL refund under their money-back guarantee (free domains are deducted from refund).

In other words, don't make the mistake of signing up for the month's trial.

SiteGround Shared Hosting Plans

A varied mix of resources and features

SiteGround offers three different plans for their shared web hosting; Startup, GrowBig, and GoGeek. Also, they now offer a unique WooCommerce plan that is based upon their GoGeek plan that you can read more about here.

You can see a quick comparison of the plans by feature, along with the pricing in the table below:

STARTUP PLAN GROWBIG PLAN GOGEEK PLAN
Space 10 GB 20 GB 30 GB
Transfer Unmetered Unmetered Unmetered
Websites 1 Unlimited Unlimited
FreeSSL Yes Yes Yes
PCI Compliant No No Yes
Developer Features No No Yes
SuperCacher Static Only Static + Dynamic Static + Dynamic
Price $3.95 $5.95 $11.95

SiteGround Users Reviews

Find out what people are saying about SiteGround Shared Hosting below, or alternatively, if you have experience with them yourself, feel free to leave your review.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I just experienced some of the best customer service of my life (and that's saying a lot, folks!) and I would recommend site ground to anybody who needs web hosting (especially those of you, like me, need a bit of hand holding through the process of redirecting your domain names, etc., my technician walked me through the process and really went above and beyond to help me get to where i needed to go. BRAVA!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Good

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

great work by Mattia

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
10
Features
9
Speed
10
Uptime
9
Value
9

Amazing. Couple of minutes and the website was back on!!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
10
Speed
9
Uptime
10
Value
9

Excellent support! By far the best I've worked with. Stefan was a great help.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Outstanding technical support. Very impressed

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I appreciate the prompt reply to my concern of getting a 404 error message. Something I did wrong, maybe more than one something brought this on.

Not sure I'm out of the woods yet, but I'm learning.

scd-health.joomla.com

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.8
Support
10
Features
10
Speed
8
Uptime
9
Value
7

Been using Siteground for 12 months. Their support is fantastic in terms of speed and knowledge. The features (Clouldflare with HTTPS support, backups, supercacher, staging, well managed servers, and the list goes on) in the Go Geek offering are very good value in the initial 12 months (50% off). You then need to make the decision if you want to renew for 12 months with 10% off or 2 years 20% etc.. That is when they can seem expensive compared to others. But, you get what you pay for in life. If you like the service, the technology and it sits there running your site(s) with limited interaction from you, then sometimes worth paying a little extra. They did increase the discount on a 12 month renewal, so always worth asking rather than accepting the renewal price.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

They are friendly, accurate and everytime that I had a major or minor problem, they were there for me always with the same professionalism!!!
They have the best value for money ratio without compromising the features that they provide.
I recomment them without any hesitation!!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground is seriously the easy company to deal with! If you have any questions their support team is quick to respond and makes even the somewhat tricky things very easy to understand!

I've always been very happy with the service I've received.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
10
Speed
8
Uptime
10
Value
10

The person who attended me, was very kind, and was very helpful in my request.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Always the best in service. The professionals at SiteGround are the most helpful and knowledgeable that I have encountered in ten years of working with websites. I can't say enough about them!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Very professional. Patient and understandable.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

These guys are just great. I have tried them all, and none even get close in comparison to their support, knowledge and willingness to go the extra mile. Keep up the great work guys.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Excellent service. Prompt replies. Always fix my problem.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

My chat guy Miroslav B. is EXCELLENT! VERY very patient and knowledgeable. He needs a raise!!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

HAS PROBLEMS WITH EMAIL PASSWORDS ON MY MAC SPOE TO NADA SHE WAS VERY FAST AND FANTASTIC !!
SHE DESERVES A BOX OF CHOCHOLATES !!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Very fast, knowledgeable, 24/7 support. Takes the stress away from making technical changes!

teachingcove.com

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

We are 100% impressed, 100% satisfied and 100% motivated to refer Siteground.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Awesome n quick!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
10
Speed
9
Uptime
10
Value
9

I have been using Siteground's services for about 5 months now. Since then till now, I've had no issues with downtime, bad service or whatever negative thing people experience with other hosts sometimes. Siteground is an epitome of great hosting service. And yes, the customer service - SECOND TO NONE. Always there 24/7, always knowledgeable, always eager to help. Not that one would need that much assistance as their service is topnotch. I wholeheartedly endorse this company.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground is awesome! Always helpful and fast service and gets my issues resolved 100% of the time!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.8
Support
10
Features
10
Speed
9
Uptime
10
Value
10

Ivan was very knowledgeable on the product range, and also on technical elements. Got all my answers in one session, without delays.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground support is excellent! The guys in Siteground are so nice and friendly! I've bought a shared hosting service and in 24h they helped me with every detail!

I have never met such a fast and reliable support!
Try for yourself!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

After a frustrating few days trying to deal with another company I came to my senses and returned to siteground. I was up and running in short order.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I have changed to SiteGround recently after being with another hosting company for 9 years and SiteGround has been amazing. They have been so helpful in transferring sites getting them over to https and any other questions I have had they have responded ASAP I would thoroughly recommend them for you hosting. Brilliant..A+++++

hipwhorae.com

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Hi, there. After a several years as regular customer. Siteground hosting company offers each day the best of the all Siteground team members. They are ready to help you any time. They are professionals with their jobs and friendly with the customer. If you want to be a happy customer because there are a professional team behind of you, use all the Siteground services.

Cheers !

ispaces4us.com

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

It is so easy to deal with your support. Your agents make it so simple and easy.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I had a problem with the mail account further to a domain transfer from Godaddy, I posted a ticket and I immediately got an answer that they were looking i to it, in 30 minutes the problem was solved

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

SiteGround is by far the greatest hosting provider I've ever been with and after a somewhat lengthy support ticket with them I don't think I will every leave.

They were able to help us set up some custom php forms for a client of ours on a subdomain so that they would still function how they were created originally at their previous host.

I can't thank them enough for helping us out with something most other hosting companies would charge you for which is great when you don't have very much knowledge of server configurations and settings.

Thanks again SiteGround, don't ever stop being incredible!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
10
Speed
10
Uptime
10
Value
8

100% uptime. Since 2015 our website was never down even for a one minute. Siteground has excellent customer support and tech support. All the technical issue that I had during setup and upgrade were timely addressed.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

SiteGround is the best web host:)

vscripts.net

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.0
Support
9
Features
10
Speed
8
Uptime
8
Value
10

Good overall service - can't fault

puffinclouds.co.uk

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
9
Speed
10
Uptime
7
Value
10

I have a vision problrm and this person helped me. I have a deadline and was exhausted. He was helpful and kind. Grateful, as the person before him was not clear about my needs and just wanted me to spend $ which I was willing to do, but am OUT OF TIME and needed immediate help. I am impressed with the help I did receive the second time around. I was grumpy and it was by no means all the other guy;s fault.
Tnank you.jvb

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Wonderful help as always when we contact your support team. Very helpful and a great help when explained to me in a non technical way.

Thanks again you guys are brilliant

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
10
Speed
8
Uptime
10
Value
8

Professional grade customer service, fast and reliable servers (even shared ones), included services.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great suppport

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

The customer service was excellent. I haven't used Siteground in a long time because I was injured years ago and had to stop the work I was doing at that time. I've recently returned to reviewing Siteground as am interested in moving clients to their service. I recalled that Siteground had great customer service. This is still true. I appreciate the time and care that went into the session with me. I will be recommending Siteground to customers in future.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
10
Features
9
Speed
9
Uptime
10
Value
9

These guys are amazing.
Will fix any problem almost immediately.
Very knowledgeable staff that will go out of their way for you.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I am new to doing this myself had some trouble figuring out details
. They are responsive andd supportive at any level i get i! i am very happy i can move forward building a professional website and promote it Thank you

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Very good service and assistance, I'm from France and sometimes it's complicated with my english but every time the personn who assist me by chat was great!
thank you

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Estaba preocupado por si había configurado algo mal o, peor, me habían hackeado el dominio (estoy empezando en este mundillo del blogging). La chica que me ha atendido ha sido muy amable y muy efectiva, estoy muy satisfecho.

elfuturista.es

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great service, frequent upgrades, seamless compatibility

Review type: Shared Hosting

Overall review score

Recommended: No

3.0
Support
3
Features
5
Speed
5
Uptime
1
Value
1

Firstly it needs to be said that Siteground's reviews are completely biased.

When on a support chat, if you rate them highly it offers to redirect you to a third party reviewing platform, like this one. If you rate the chat negatively - it doesn't!

So no wonder there aren't many negative reviews here. I feel it just reflects the company as a whole.

My siteground experience has been horrible and has lost me business due to the account limitations on their accounts with some months having 3+ down days.

They limit 'cpu time usage' and 'account executions' which isn't ever mentioned pre-sale - and my site, at only 30k visits a month has too a high stats in those, even on the gogeek plan which should handle "100k vistors a month". When pressed they simply try to up-sell you to an $80 per month account with no limits.

If you have any amount of traffic, you're going to be struggling to cope on their shared servers.

In regards to their support, I do appreciate how easily it is to get hold of someone (which can sometimes be hard with other hosts), but English is their second language and it's often so frustrating being on calls or chats for over a hour just to convey what's going wrong. Often the staff are unhelpful or rude as well.

Most of the time however, their staff simply tell me to "hire a developer" - it's the go to response whenever something is wrong.

I would AVOID at all costs unless you have an extremely tiny site. But why bother with the premium cost here if any host will do.

Reply posted from SiteGround
Hello Matt, We understand that this is a big concern for you, since you posted similar comments during the last months. As menioned on these previous occasions, on the shared hosting plan your website uses, the resources available are limited, since they are shared between all accounts on the server. To ensure fair usage, there are specific CPU and process executions allocated to each account, and in order to be transparent we list these in detail on our full feature list page. Unfortunately we cannot remove these, they apply to all customers who pay the same amount as you do. For websites that need higher resourced, we offer higher plans. We are surprised to see that although you were not happy with this limitations, you recently renewed your service for the same plan. We are of course happy to see this, but if your website is not optimized properly, it will keep hitting the account limits. We strongly encourage you to review your tickets where our technical team has listed possible solutions for your case, and discuss your further steps with them.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great guys, awesome support.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Best hosting service for me! I recommend this hosting service if you want quality at an affordable price, with the very incredible support.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Penka is truly amazing and she gave us time which is rare this days.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Excellent

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I have been with siteground for more than 10 years. I have hosted numerous sites with them and their support team surpass my expectations each time.

Siteground is simple A.W.E.S.O.M.E :)

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great customer service. Was attended to within seconds despite having 20 other customers in queue. Alessandro my rep was knowledgable and willing to go above and beyond to help.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
10
Speed
10
Uptime
10
Value
8

Great chat with a sales representative. Very knowledgeable. He answered every single question without leaving me with any doubt

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
10
Speed
10
Uptime
6
Value
10

Right now I am enjoying fast responses, from courteous and knowledgeable agents. they walk you thru info or point you to Short, precise articles showing me HOW to use the resources at my disposal. They are also willingto wait while yo do and dont rush you thru a chat. They dont leave til yo ae satisfied with the answer or personally take it upon to get things done.

Consistent communication and updates including a PHONE CALL along the way on whats going on. Woot.

I pray SiteGround Keeps up this level of Customer care. I only didnt rate it all 10 coz my sites aren't up yet, so I cant speak about uptime with authority. I wish I had moved to SiteGround ages ago!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I was ready to cancel my 2 year SiteGround because I was afraid it wouldn't support an e-commerce site without paying a lot more money (well, a lot for a new business on tight budget) until I got Alexander on the Live Chat. He listened (or read in this case) my concerns and answered all questions, as well as providing options, tutorials for additional FREE resources within SiteGround that I had not found on my initial foray into setting up a website. Awesome customer service and SiteGround just kept a customer because of their outstanding support and caring staff. Thank you.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Support is 2nd to none. Live chat with almost instant connection. They just go the extra mile. They really do care about your issue or enquiry.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground offers a good service with good support. From the beginning they made it easy for me to manage my websites and solve any problems that would come. Their support is great and swift. They allow you to access convenient prices if you need to upgrade, which made me stay with them.I am looking forward to the Staging feature, which I will count with from now.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Nice, Responded quickly and got things completed.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

The best customer service I never had ;)

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
10
Speed
8
Uptime
10
Value
8

Had a problem with the SuperCacher feature in an addon domain. Contacted Siteground via the Chat option. Response time was excellent. We went through all the settings and the lady at the support center was super patient. She even filed a ticket for me to have the experts check this issue.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
9
Speed
9
Uptime
9
Value
9

Support is good

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

AWESOME.. the most EPIC Hosting on the planet the support is Stellar

arubapalmsrealtors.com

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.0
Support
10
Features
6
Speed
9
Uptime
10
Value
10

I had my site hacked over at another provider and they rescued me and a few of my websites! I'm very impressed with the help SiteGround has given me so far!

SiteGround support is very fast and they seem to care a lot! I'm super grateful! Thank you SiteGround!

GoMediaMarketing.com

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Bad service. I asked how long it will take until my side will be online. The answer was that the side is already online which is still(12 hours later) NOT the case. Them the chat was just finished For some reason (not from my site) and I have been kicked out. Don't know why to say to this. Quite disappointed 😔

Reply posted from SiteGround
Hello Steffen, Please note that when you switch web hosts, there is always a propagation time, during which the domain name server change (from your old server to the new one) has to be applied globally in order ot take effect for everyone in the world. This process cannot be skipped, and it does not depend on the web hosts you choose. We verified that our representative has informed you that after the change of the DNS settings to the new account, it will take some time (around 24 hours) until the page starts opening only from the new server. As on our end we were able to successfully load your website, this meant the changes were successfully made and it required only some additional time to also take effect for you. Just in case, we suggested a couple of options to troubleshoot the issue on your end. In regard to the chat itself - it appears that there have been connectivity issues during your chat sessions and indeed they have been disrupted. We apologize for that. We want to point out that if you contact us again in such cases, we can re-connect you with the same rep if he is available or the representative who takes over the chat can quickly review the history of your previous session and help further.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I have to say, they are really good. In few days I will do review in my website www.milan.media

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
10
Speed
9
Uptime
9
Value
10

Siteground does the job right, the team in this company is rock solid. Very recommended!

Thank you people of Siteground!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.8
Support
10
Features
10
Speed
10
Uptime
9
Value
10

SiteGround Hosting is the Best!

They provide Global Free SSL ( Let's Encrypt) in every plan. Support is the best ( experience ). Server is also up to expectation. Uptime is 99.8%.

It's a little bit costly but value for money.

shoppersgossip.com

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Fast, friendly and accurate. This is the number one host, guys. Always only a short wait for excellent service.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Concise and to the point. Really impressed with the service I received.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Best Customer Service Experience Ever! Thanks Nikolay!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

The couple of times I've asked for help from the support team they have been very helpful and quick to respond.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I recently moved my Wordpress site to Siteground hosting and I couldn't be more impressed with the quality of the service as a whole, the speed of the website and the support assistance. The support response times are fantastic and whenever I have had an issue, they have been able to help to resolve it. The pricing is extremely competitive and the features are outstanding. Can heartily recommend Siteground for all website hosting.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.0
Support
10
Features
8
Speed
7
Uptime
10
Value
10

The person who assisted me was highly respectful and help me with my problem within minutes

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Unfortunate SiteGround is not HIPAA compliant and since I will be gathering personal health information as part of my wellness+nutrition business, I need that.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Very very dependable and supportive team.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
8
Speed
10
Uptime
10
Value
8

I've had to use tech support on a couple of occasions. Both times, the response was very (very) quick, personal, helpful and accurate. Furthermore, I am running a couple of WP sites, which seem to run significantly faster on SG than on my previous providers.
All in all, well happy!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

My agency owns so much of our success to the support SiteGround has provided for our team. They truly are hosting experts. Their ability to thoroughly help my team and I have allowed our team to grow and get better at asking the right questions or even fewer questions related to hosting. I love Siteground!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
10
Speed
8
Uptime
10
Value
10

Very quick service good quality server

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

SiteGround is my 4th hosting company, I only have 9 sites running but I wish I'd found them earlier because the other hosts caused me significant financial loss.

SG takes the pressure off me when creating sites for clients.

FTW1) I was in a client meeting and they asked a question I could not answer.

I logged into my SG account and went to Support chat (the client and his team watched as I did it). I asked the question and the client was astounded at the high level of support as the perfect answer came back.

Right away he agreed to sign up to SG and he was impressed by my selection of host. This shone a very good light on me and my skills.

FTW2) I had bad bots all over my site. It was fixed within 2 minutes by SiteGround. This saved me hours of stomach-churning efforts to fix it, and I used the time saved to create a prototype for a new client.

yousogetme.com

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I move to this company just to test their servers and support but now I'm staying. So far the best service and support I had with Shared hosting. Their support is fast and very efficient. Their servers are fast and price is very competitive. I can only recommend their services!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Awesome service like always! I always found SiteGround support team very helpful. They are very nice and very well trained, they resolve your technical difficulties very fast.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.8
Support
10
Features
10
Speed
10
Uptime
10
Value
9

Great tech support when you have already searched google for answer and still no results siteground tech support got your back. A little high price for me but now I am seen is worth it.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

LOVE SITEGROUND AND WANNA MARRY TONI.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
10
Speed
9
Uptime
9
Value
10

The support of Siteground is really outstanding. Incredible quick, professional and very very friendly. The value for money regarding wordpress hosting is also outstanding. Flexible hosting options, fast servers and affordable. I''m more than satisfied up to now!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

The rep was fantastic!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
8
Speed
10
Uptime
10
Value
8

Best customer service ever, from any company, on any type of service. HIGHLY recomended!.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
8
Speed
10
Uptime
10
Value
10

Siteground has an AMAZING Support Team in Spain. Very important for people like who wants to have quick answers for his questions.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

My Chat Rep was Awesome! Ivelin was very Informative and answered every question I had. I look forward to working with this Company!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I was totally messed up and frustrated with the "ease" of getting a site up. 30 days later and I still am not up. SiteGround straightened it out so I can start fresh stating they are there if I need. I'm sure I will "need". It's nice to know they are there.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Quick and accurate support. Yeah!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

The help assistant, Stef, was polite, quick and helpful in guiding me through the installation of WP. Thanks for the support.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Did a great job in helping me.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

i never so happy. really from the bottom of my heart. i never so happy. they just awesome, they call me personally to say hi, and they know what the're doing, the person helpdesk who chat with me know what my problem just with one mesej,they reply with resolved solution. i'm so happy, because i have nightmare several time with other hosting provider. thats why i'm so happy with this new experience. keep up the good work SG.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I think the service I've received from SiteGround is exemplary. I have dozens of sites hosted with SG.

However, I do have one complaint. When I set up sites from my clients, I am required to use my email address, which is already in use, and gets rejected by the system.

It is inconvenient to have to invent a new address and then have the account setup with that email.

While SG keeps the needs of the customer in mind in most all measures, in this situation, they have let me down.

However, this inconvenience shouldn't bother most customers, just people like me who have many accounts with them.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great help on the live chat

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
9
Features
10
Speed
9
Uptime
10
Value
10

Great pre-sales help. Answered the chat window very quickly and answered all my questions during two chat sessions.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Just absolutely excellent.

Freaky fast servers, really helpful, knowledgeable, and available support.

I was with a hosting company that does plenty of Superbowl advertising for a long, long time. Too long. When I researched new hosting companies I came across SiteGround. I am extremely satisfied with their technical performance and technical support as well as the value of service.

Very pleasant experience and I recommend SiteGround to anyone looking to host a WordPress site.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
10
Speed
10
Uptime
8
Value
8

The best part about this whole experience is the customer service team! ALEXANDER was incredible. Lightening fast and even willing to go deeper into the logic behind the troubleshooting making it moment for growth and a boost to my professional skill set. I even have some new things I want to put on my continuous learning list to cover so I am an even better Front End Web Developer. My only fear is Alexander isnt gonna be working today to help. SEE... its that serious. A TRUE HELP DESK. They don''t just trouble shoot... they trouble SLAY! Thanks. Thank you for being here for the true start of my new career!!!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Amazing job!!! Thank you so much for your help. I was sweating bullets from my client

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I use Siteground for so many sites because they are reliable and have great customer service. I LOVE their live chat, and almost never have to wait more than a minute to be connected. When I am connected, they are great at solving my problem no matter how complicated it is. I just had a chat session with Lachezar (sp) and he was great. He got things up and running again quickly and was very pleasant in his messages. Thank you, Siteground!!!

godfredsfoundation.org

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I really love the support they have, quick and accurate. Also, they are always improving their hosting services to make it better every time. Very happy with Siteground.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.6
Support
10
Features
10
Speed
6
Uptime
7
Value
10

Excellent customer service. 5 stars!

SiteGround Frequently Asked Questions

Does SiteGround Offer Linux and Windows hosting plans?

SiteGround only offers Linux hosting at this time. It does not offer Windows Hosting.

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