Squarespace Reviews

Read our expert opinion of Squarespace, along with unbiased reviews from 6 real users

It doesn't take much for Squarespace to capture your attention the moment you visit their website. It is visually stunning, with a bright clean style that permiates throughout all their themes. The big question is whether the functionality follows this same premise.

Squarespace, like most other major tech firms, has humble beginnings. It was started by Anthony Casalena in his dorm room in 2004. Anthony remains the Chief Executive Office, and that comes through with the attention to detail and pride in the product still shining through. Anthony has acted in every role, from engineer, designer and support representative, but thankfully, he now has over 600 staff members to assist.

Squarespace key points

Server Location

US

Website Builder Features

E-commerce \ Online Store

Squarespace Website Builder Plans

Squarespace offers two plans for their normal website builder plans, and two plans for their specialist Online Store plans.

Website Builder Plans

The first is aimed at personal (or small businesses), while the second is aimed at the larger businesses or stores. The main difference is down to the limits on pages and higher sales transaction fees on the Personal plan. The Business plan allows unlimited pages, has Google Mail included, and has a very low 2 percent transaction fee.

You can see a quick comparison of all the plans below:

Personal Plan Business Plan
No. of pages 20 pages Unlimited
Mobile Optimized Yes Yes
Analytics Yes Yes
Free domain Annual Purchase only Annual Purchase only
SSL Included Yes Yes
E-commerce Yes Yes
No. of products Unlimited Unlimited
Transaction fee 3% 2%
Google Mail No Yes
Adwords Credit No $100
PRICE $12 $18

Online Store Plans

While you can sell products with the basic website builder plans above, the Online Store Plans offer zero transaction fees, along with a host of altogether more powerful features aimed at e-commerce. The advanced plan offers additional benefits such as abandoned checkout recovery and real-time carrier shipping.

You can see a quick comparison of all the plans below:

Basic Plan Advanced Plan
No. of pages Unlimited Unlimited
Storage, Bandwidth, Contributors Unlimited Unlimited
Mobile Optimized Yes Yes
Analytics Commerce Analytics Commerce Analytics
Free domain Annual Purchase only Annual Purchase only
SSL Included Yes Yes
E-commerce Yes Yes
No. of products Unlimited Unlimited
Transaction fee Zero Zero
Google Mail Yes Yes
Adwords Credit $100 $100
Inventory, Orders, Tax Discounts Yes Yes
Label Printing  via Shipstation via Shipstation
Accounting via Zero via Xero
Abandoned Checkout recovery No Yes
Real-time Carrier Shipping No Yes
PRICE $26 $40

Editors Opinion - Support appears lacking.

We have not yet reviewed Squarespace personally, but based on our initial research, and some of the reviews left below, you may want to think twice.

Time and time again we see bad support ruining a web hosting company, and that is what appears to be happening here.

That being said, their designs do look really good.

What people are saying

Find out what people are saying about Squarespace below, or alternatively, if you have experience with them yourself, feel free to leave your review.

Review type: Website Builders

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Exceptionally bad customer service and billed me even though I cancelled

DO NOT USE THIS COMPANY. Even though they had cancelled my account, they billed me anyway. They don't even respond to emails.

Review type: Website Builders

Overall review score

Recommended: No

3.6
Support
1
Features
4
Speed
5
Uptime
5
Value
3

Potentially the WORST customers service in this industry. Use Wix instead!

It takes DAYS for a support response and MORE DAYS for any action to be taken following that response. Pathetic that their chat support is of NO assistance at all, and they have no phone support.

Even their social media response is, "We certainly understand your frustration and interest in getting this resolved as quickly as possible. Our experts handle each ticket in the order in which they are received, which does mean that occasionally they can take a bit more time than a standard reply, depending on our case load."

SO many people are unhappy with Squarespace at the moment. Their support is terrible.

Review type: Website Builders

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Customer service is everything, and that is where they fail miserably. It is practically non existtent.

SS is good for novice bloggers that don't need more than a point and click design, but I was going round in circles with a load of drop down FAQ pages. I didn't expect this.

I had already bought 2 domains, but at least it is not too much to waste in the big scheme of things.

Review type: Website Builders

Overall review score

Recommended: Yes

7.0
Support
7
Features
7
Speed
7
Uptime
7
Value
7

They are ok.

Having created a few sites using squarespace they are ok for novice web developers, or if you just need a small website.

It can be a little frustrating getting used to the interface when you first start, but after that it is easy to use. If you know a little CSS and javascript it is a little easier.

Review type: Website Builders

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

square space is down, website down

I have had so much trouble with square space. There is no phone help. Paid for a whole year, and now looks like I will have to start again with someone else because nothing works.

Once they get your money they don't care.

Review type: Website Builders

Overall review score

Recommended: No

6.2
Support
1
Features
7
Speed
7
Uptime
9
Value
7

The support by Squarespace is no help. There is no phone and live chat is hard to find. Even when you find it you have menus of paragraphs to read and it is hard to use. Their customer service sucks. I have spent all week trying to connect my account to godaddy.

I would think twice about using square space. although their templates are good, their service is bad. This is too frustrating.

lrossphotography.com
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