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Frequently asked questions
Can you advise which hosting plan I should choose?
Hostnine offer “unlimited hosting”, meaning not advertised limits on disk space and bandwidth. As such there are only a few differences between the various hosting plans, including choice of location, and whether it comes with free SSL, dedicated IP, free domain and priority support.
The personal plan comes with no free domain, doesn’t have priority support and doesn’t include a free dedicated IP or SSL.
The Business Plan includes everything in the Personal Plan but also includes a free domain, and choice of location (UK, Singapore, Hong Kong, Canada, US (East, Central & West) and Australia. You can host unlimited websites on this plan.
The Enterprise is more suitable for those needing SSL & dedicated IP, as it comes free with these things. It also offers priority support.
Regarding CPU \ RAM and other resources, there is no difference between the plans.
Can I pay monthly?
o you get a free domain?
Hostnine offer a free domain with the Business and Enterprise plans. However, only the most common domain extensions such as .com, .net, .org, .uk, .us, .biz or .info are included.
If you exercise the right to refund, any free domain offered will be charged for at the prevailing rates (.i.e. deducted from the refund).
What types of payment can I use to pay?
Hostnine have three choices for payment. You can pay by debit card, credit card, or PayPal.
During the checkout process, you can select whether you wish for your debit \ credit card to be automatically charged on renewal, or whether you wish for it to be a one-time payment.
Does Hostnine accept Paypal?
Do they accept Bitcoin??
Is there a money back-guarantee? If so how long?
Hostnine offer a 45-day money-back guarantee for their shared hosting plans, as well as their cloud VPS and reseller packages. The guarantee only covers the cost of the hosting, as all add-ons \ third party services (including free domains) are specifically excluded.
After the 45 days, you can claim a prorated refund that will then be credited to your account.