Hostnine Reviews

Read our expert opinion of Hostnine, along with unbiased reviews from 31 real users

Like so many other web hosting providers purchased by EIG, a great web host has been turned incredibly bad. Check out the rating over time graph in the review dashboard, and you will see a clear contrast when our user reviews turned from high praise to outright disgust.

We first took note on how bad things had become, after the Arvixe migration debacle (another company that EIG bought), and how there was a total break down in the support provided by Arvixe, lost files, broken website resulting in the sacking of the majority of the Arvixe staff.

This seems to be the breaking point of many EIG brands, and in Hostnine's case, their team became directly responsible for cleaning up the Arvixe mess. As you can imagine, at that time, things has got so bad (support response times in excess of a week) that Hostnine was always going to face a losing battle.

Unfortunately, the policy of EIG to move all their ticket support to India has, and unfortunately, still is a disaster.

It is a real shame what has happened to Hostnine, as they used to be one of our recommended providers, and somewhere we actively used to host this website (or at least previous incarnations). Not anymore, though.

Editor's note: We hate to be negative about hosting providers, especially when we have past dealings with them, but for the time being we recommend you avoid EIG owned hosting providers. Fortunately, you can filter out all EIG-owned hosting providers in our Hosting Review tables.

Hostnine key points

Platform

Linux

Control Panel

cPanel

Server Location

Asia, Australia, Europe, US

Developer features

Ruby on Rails

Expert Opinion

Hostnine Shared Hosting Review

Hostnine Shared Hosting Plans

Editor's Note: This review requires updating. Please see our views in the Introduction above \ conclusion below about why we recommend you avoid Hostnine.

Personal Business Enterprise
SPACE Unlimited Unlimited Unlimited
TRANSFER Unlimited Unlimited Unlimited
WEBSITES Unlimited Unlimited Unlimited
FREEDOMAIN No Yes Yes
FREE SSL $39.99 $39.99 Yes
PRICE $3.99 $5.99 $9.99

You can see above quite easily the main differences between the three different plans. The prices shown are for a one-year contract, but you can get further savings for signing up for three years, as well as by using our coupons here. Note that the minimum term for their Personal Plan is six months, but if you wish to pay monthly then you will need to sign up for their Business plan.

All the shared hosting plans feature state of the art data protection and backup, with Raid-1/10, protected local storage (Mirrored storage), as well as being backed up to remote servers using R1Soft. Also, Hostnine features the following among many other features:

  • SSH Access (requires a static IP)
  • RvSiteBuilder
  • Softaculous Script Installer
  • PHP 5, MySQL 5, Perl 5, JavaScript
  • Ruby on Rails
  • CGI-bin
  • Zend & Ioncube

We would probably have to point out that if you like the sound of Hostnine, but can afford a slightly more premium product (i.e. SSD hosting), then we recommend you check out their main brand (sister company), A Small Orange. Although it should be noted that A Small Orange only offers US hosting, rather than all the global locations offered by Hostnine.

Hostnine shares the same management, servers and support team as their sister company A Small Orange.  Both these companies were pretty good, but that seems to have changed for the worse throughout the latter part of 2015.

Although their support has slightly slower response times (15-30 minutes, rather than a couple of minutes) than our favorite shared host, SiteGround, we have found the help and assistance offered by them is exceptional, and in some cases far better. We typically tend to be quite demanding of the support due to some of the complex projects we tend to undertake, and Hostnine is always willing to help do migrations and go above and beyond what we expect.  This is one of the main points reflected in the User Reviews at the end of the article.

Signing Up

It has been a while since we last signed up to Hostnine shared hosting (we have had some long term accounts that were slowly upgraded to their VPS).  However, upon checking (March 2015), we noticed that they have increased the number of locations available to host your website to, so we thought we would sign up again, and run some tests to their Central US location.

    • Central US
    • East US
    • West US
    • Berkshire, UK
    • Singapore, Asia
    • Hong Kong, Asia
    • Amsterdam, Netherlands
    • Toronto, Canada
    • Melbourne, Australia

This is great if your business attracts very local traffic, as you can be sure the server is relative close to your readers resulting in a slightly faster website experience.

Support

Hostnine have one of the best support teams I have experienced. They go beyond the call of duty to make sure I am happy, and they are very knowledgeable. The hosting is very fast and haven’t had a single problem with them in the last six months or so. Overall, I highly recommend them.

Our Experience with Hostnine Support has been a very positive one, and indeed one of the reasons why we use them and their sister company so much. We don't just mean problem-solving, but they genuinely go all out to help when you need help with configuring things or installing a custom SSL for instance.

When we first started using Hostnine a few years ago (wow it has been that long), before the time when EIG purchased the company we used to see support response times within 15 minutes via ticket. Unfortunately, that time is now more like 1-2 hours. However, unlike some companies where you get unhelpful or brief responses, Hostnine take a much fuller approach. Therefore, the time to resolution is quite good, and you feel quite happy with the answers you do get.

Furthermore, if you need help fast, or just have a quick question their live support it was excellent. In fact, they have some of the most experienced front lines support staff around, that can do stuff (rather than have to refer anything remotely complex to their ticket system).

Overall, Hostnine support is probably among the best we have experienced.

BBB Rating

hostnine bbb rating Hostnine have a B- Better Business Bureau rating, although this doesn't show much, as they have only one complaint here relating to Advertising \ Sales issues. What is more telling, is looking at their BBB rating under their primary brand name A Small Orange. This is a fantastic A rating. What is telling, is that unlike other hosts, the number of BBB complaints against the company is minimal.

Features

We have already covered the main specifications of the plans above, but this is where we get to highlight any particular features worthy of note. Unfortunately, Hostnine is a pretty standard hosting provider in its offerings. Of course, we might point out their many locations and great support, and even Ruby but these in itself are not features that make their hosting specifications stand out.

There is one exception though ... for a shared host that targets the cheaper end of the market using conventional HDD's for storage they have implemented SSD Caching technology, which caches frequently accessed files onto SSD disks for faster performance.

Uptime

It is always hard to get an idea of the uptime of a particular host. Sure, we could monitor a specific server for a week or so and report 100 percent uptime, but we feel that it doesn't do our review justice. We can report that our personal experience of Hostnine is quite good. Over the last two years, while it hasn't been incident free, the incidents of downtime (mainly back in April 2014 a couple of issues cropped up) are sparse and when they do happen are quickly dealt with. But that is just our view ...

If you check out the Hostnine Twitter account, you will see the usual assortment of support requests, but overall for a company of Hostnine's size, there is not overly much activity which is a great sign. Another place to look is to search on Webhostingtalk forums for Hostnine. Again there are no recent posts complaining about them (this particular forum is popular for its complaint threads), which is another positive sign.

Overall, while Hostnine isn't perfect, we do feel they do a pretty good job with keeping their servers online. Sure, like any host there have been a few hiccups, but no more than any of the other great hosts we have reviewed.

Value

What can we say? A rock solid host with excellent support from as little as $2.93 per month (3-year plan with our coupons). This is an incredible value and seriously worth considering.

Summary

PROS:

  • Great Support — One of the main things we like about them is their excellent support — we really cannot stress this enough! We host this website with Hostnine, as well as many others, and have always found them to go to great lengths to help with things, even if technically it is not their responsibility to do so (i.e. help with. htaccess redirects), third party SSL installation, etc. Truly, this is where Hostnine shines.
  • Telephone Support — If you live in the US, you can get support during office hours during the week by telephone.
  • Great Price — Hostnine's entry price level on their shared hosting for the features, support, and reliability is hard to beat. Of course, there are some other good companies around, and while they can be relatively competitive on price for the initial sign-up period when using our coupons, their renewal price cannot compete with Hostnine.
  • Extremely Reliable — We have found Hostnine to be extremely reliable, with ourselves experiencing a 100 percent uptime over the last 5/6 months.
  • CPanel — Hostnine uses the standard cPanel. We always recommend going to a host that uses cPanel, as it is extremely easy to move hosts should you ever need to. In fact, many hosts will move your website for you if you use cPanel.
  • Softaculous installer — This is our preferred installer and makes it very simple to install WordPress, Joomla as well as hundreds of other scripts. For WordPress, it also includes rolling backup functionality for your website.
  • 45-day money back guarantee — While not the longest money back period, 45 days should be more than enough to decide whether Hostnine is for you.
  • 99.9 percent uptime guarantee — While we have never needed to claim on this guarantee, they will give you one day of credit for each hour of downtime should you qualify.
  • Great Upgrade Path — Another great thing is the ability to upgrade to some extremely well priced VPS servers should you need to. Although, to be honest, we use some pretty CPU intensive WordPress plugins on some of the websites we manage, and have never received notification that we are using too many resources (unlike some other hosts we have used who may just switch off your website without warning).

CONS:

  • No choice of server location for the Basic plan — This is not a negative, but you should be aware that their basic shared hosting plan does not give a choice of server location. While this is not a problem if you live in the US if you live in the UK, or Europe you will need their "Business Plan", which costs a couple of dollars a month more.
  • Neglected Brand — We feel that the management team \ support prefer their main brand A Small Orange over Hostnine. You will, therefore, find this is reflected in the blog posts and knowledgebase which are far superior over at their sister company.
  • Bad support — This is the most critical point out of our whole review. There are reports that users are having to wait days, if not weeks, for a response to their support ticket. When servers have issues that means some websites can be down for a very long time.

Hostnine Shared Hosting Review

Editor's Expert Opinion

Do we recommend Hostnine? No.

There are just too many reports of bad service, slow support and unreliability among EIG hosting providers as a whole. 

We don't say this lightly; Avoid this web hosting provider.

Hostnine Frequently Asked Questions

What people are saying

Find out what people are saying about Hostnine below, or alternatively, if you have experience with them yourself, feel free to leave your review.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

It's close to the time of my renewal with this company which I started out with cirtexhosting in the beginning. Never had any problems until NOW. My site keeps saying ERROR 500. So I log onto to my Cpanel...cant says my connection is not private. Ok, lets contact cirtexhosting, but they're only for billing with a link for support to hostnine....you can live chat if you sign up for a new account. I don't need one, because i'm already their client, right? Nope. They want me to register & purchase a hosting plan. NEXT, I've sent emails to both billing and support and NO reply. NOTHING, not even a ticket number like most companies send out. I thought last I'll look for a phone number...NONE. Not anywhere on there site. It's basically impossible to contact them, then looking at their Twitter feed it's nothing but apologizes for delays and can you send a DM. I'm upset please until now everything was good, but when I do need assistance I cant get any. Pass on this company and go with one of the more popular ones, so what if you pay a few pennies more. In the run long it might be worth it just in case your site goes down. This company is really disappointing. Keep looking.. and good luck

sassycat3000.net

Review type: Shared Hosting

Overall review score

Recommended: No

4.6
Support
1
Features
7
Speed
5
Uptime
9
Value
1

I’ve been with Hostnine since 2007 and it used to be superb but in the last year it has really gone down the tubes…
The big problem is their support – their hosting works fine but when you have a problem, they are now totally unresponsive!
Blacklisted mail servers, account transfer – nothing happens!
Terrible, terrible, terrible….
+ PROS: Website servers are good with plenty of features
- CONS: The support is now non-responsive, unbelievably slow and useless!

Review type: Shared Hosting

Overall review score

Recommended: No

2.2
Support
1
Features
2
Speed
2
Uptime
3
Value
3

+ PROS: Back room Cpanel is great (if its working) Freedom to manipulate files and directories as you need (some other providers make that very difficult) lots of app and programs offered
- CONS: Hey Guys just want to warn you to stay away from HostNine the are the worst when it comes to customer service they took over CirtexHosting which I have used for 12 years and these new people wont give you a phone number to call the closes thing to that is (LiveChat) but they dont do anything technical they refer to tech support "But you are not allowed to talk to" only submit a help ticket that they never answer. I have had three sites partially down (not functioning properly) for 20 days and not one person has attempted to contact me back since I made several tickets and several "LiveChats"

Review type: Shared Hosting

Overall review score

Recommended: No

2.8
Support
1
Features
6
Speed
2
Uptime
4
Value
1

Be careful with this company. Abandoned and support is dead, it does not answer anything even after weeks. Support via chat does not solve anything, just does not work. It was a great company but over.
+ PROS: Nothing can be good when you need support from the company and it can not offer.
- CONS: The support is dead

Review type: Shared Hosting

Overall review score

Recommended: No

5.2
Support
1
Features
7
Speed
7
Uptime
7
Value
4

Support is non-existent. Have had a support ticket with them for over a month. No replay whatsoever. Time to move elsewhere.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

I have been a Host Nine customer for years. They were wonderful with very fast support years ago. I feel like they started going downhill in 2014. Servers down for multiple days. Now their support department seems to be closed or nonexistent. I had an urgent issue in June. I opened a ticket and after several days there was absolutely no response. I opened a ticket with sales, billing, support and made posts to Twitter to try to get some sort of response. Someone finally responded and asked me not to open multiple tickets for the same issue because it “clogs” up their system and makes support take longer. I was thinking: ARE YOU KIDDING ME?

Today is August 31, and I have a ticket that was opened on July 3 with absolutely no response. The only response is from me saying “Hello, is anyone there?” I finally added all the lyrics of Adele’s Hello thinking I might get some response. NOTHING.

I moved all of my account to Inmotion Hosting. I felt like I had no choice, if you have a need for support with Host Nine you will be completely on your own. STAY AWAY FROM HOST NINE

+ PROS: Their billing system works PERFECTLY. They will bill your credit card on time without fail, or suspend you. Their support may SUCK but honey their automatic billing system is off the chain.
- CONS: Their SUPPORT department is a joke, on Mars or non existent. I am not sure which. In case I did not mention it, their support is HORRIBLE.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Worst of the worst hosting companies.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Acquired by EIG and going downhill.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

We originally purchased a HostV account Enjoyed 100% up time and fantastic customer support the enter Host Nine. Our sites have been down for 9 days now. Support says they have lost our backups. What about those redundant self healing servers? System Architect and Server Admin looking into it. 9 days later still no answers. After losing all of our clients we’re told maybe we should just start from scratch.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

HostNine is worst hosting company in Planet…never trust them. They do not reply support ticket even in month……..

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

This is the worst hosting service I have ever experienced. BUYER BEWARE!!!
They WILL NOT refund you if you cancel their service past 45 days. So, you get locked in at their “special” rate, but if you decide to leave, they will keep the rest of the year’s payment!!
Go ELSEWHERE!!!

Review type: Shared Hosting

Overall review score

Recommended: No

1.6
Support
1
Features
2
Speed
3
Uptime
1
Value
1

worst customer support I have ever seen. Been with them for years. they got bought out and now have the We are talking days to respond at best.
+ PROS: None at this point
- CONS: Horrific customer support. Servers go down a lot

Review type: Shared Hosting

Overall review score

Recommended: No

6.6
Support
1
Features
10
Speed
8
Uptime
4
Value
10

I’ve been with “hostv” which is now “hostnine” for the past 4 or 5 years … if they didn’t start treating customers in a better way, the have no future.
+ PROS: Great prices!
- CONS: * support doesn't respond (tickets/live chat) * if there is an outage in the network nobody will tell you what's going on.

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

No reply from support team for more than 24 hours while my website keeps being down.

Review type: Shared Hosting

Overall review score

Recommended: No

2.4
Support
1
Features
4
Speed
4
Uptime
2
Value
1

I’m very confused over what has happened to hostnine, i have tried to migrate my account and upgrade my plan, since that nothing works, support is very long and takes days to answer, my account is suspended with no reason due to the migration.

Review type: Shared Hosting

Overall review score

Recommended: No

5.8
Support
2
Features
7
Speed
9
Uptime
6
Value
5

My sites are down almost for a day and they've done nothing to help me resolve the issue. Every time I ask something in live chat they try everything to get away from me and want everything ticketed. On there they need about 48 hours to respond and me?! Who the fuck cares about my sites being down?! Nobody. I am going to move to another hosting.

Pros: technically good

Cons: Bad support

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

Awful!!! Unreliable and unresponsive. Servers keep going down on a regular basis and have currently been down for over 48 hours. When issues occur, they just ignore tickets and turn off chat support so you're left with nothing. Better off somewhere else.

Cons: terrible response time. server keeps on going down and has currently been down for over 48 hours

Review type: Shared Hosting

Overall review score

Recommended: No

3.4
Support
1
Features
6
Speed
4
Uptime
1
Value
5

entire server down for over 3 days, support totally colapsed and became irresponsive, updates wrong and inconclusive, fliexibility down to zero.

Pros: decent interface
usually good support

Cons: entire server down for over 3 days, support totally colapsed and became irresponsive, updates wrong and inconclusive, fliexibility down to zero.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.4
Support
8
Features
8
Speed
8
Uptime
8
Value
10

My experience with Hostnine has been a very happy one. I’ve been using their services for 3 years now, and aside from the annoying downtime from time to time, overall they have been very solid. I am very grateful for reading the editor review in which the customer support of Hostnine is given much praise. Their unmatched customer support is actually the reason why I’ve stayed with them for so long. Their support staff used to respond to my queries within 15 minutes, but during the last few months, I’ve noticed that it takes them longer, around an hour at most.

That doesn’t bother me much, though, because that’s still quite fast. Hostnine uses SSD caching, making it very fast and I’ve never had troubles with overuse of resources. Well, my website only gets 50-100 visitors daily so I don’t imagine I’ll be having problems with that. Coupled with Cloudflare and W3 Total Cache, you’re going to be surprised at the speed of your website. Not to mention, the affordable price makes them one of the best deals you can get.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
9
Speed
10
Uptime
9
Value
10

Recently, I decided to change my hosting providers because I was not satisfied with the rates that I was getting. I knew it was time to make the change and that is when I came across Hostnine as a potential solution for my conundrum. They seemed like the right fit, so I decided to go with them as I moved to another hosting provider. Let’s take a look at whether or not they were good enough for me. There are many solutions online and only a few that get the job done, so I had to make sure this worked out in my favor.

Pros: Beginning with the first advantage of this solution, you have to realize there are a series of packages on offer. This is excellent because not everyone is going to want to get the same package and this provides a bit more of a personalized feel to the entire service that is often not there with others.

I hate hosting providers that are poor with their performance in terms of memory options and speed. There is nothing worse than this because of the money that is being paid to use their service in the first place. If their servers are not up to speed, I do not want to be with them. This was not a problem at all with Hostnine.

The support was great and that is something I feel everyone should take a look at. If the support is not good, the entire service is not going to be good either. These things usually end up working hand in hand.

Cons: Were there any issues that I would like to bring up? I would say that there were a few times where it went down for a few minutes, but that is rare and now it does not even happen. They have tightened up their servers and made sure the systems are flawless now.

In the end, the downtime issues have been sorted out and they are a thing of the past with this service provider. They are generally quite relied upon now and looked highly at by those who are in this business as a whole. It is a hosting provider that has done the trick for me and I could not be more satisfied with the performance as a whole. It truly does get the job done and I would never go with anything else ever again.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

For seven years I’ve had Hostnine hosting service. My experience overall has been great. Of course there will be hiccups along the way with things such as maintenance outages and DOS attacks. That can happen with any company. They are to be expected, particularly when you haven’t worked in the website business for very long.

I have my main site hosted there along with several of my most important clients. Whenever I need support, there are two things that are really killer about Hostnine. The first one is their live chat. Usually you get someone within several minutes, particularly when you try getting hold of them during the later hours. Frequently they are able to figure out what’s going on. If not they get a ticket going for you. The second great feature that I love from Hostnine support is you can jut send an email to open up a support ticket. You receive a notification instantly that your ticket has been received into the system. Also, they always follow up.

Their next great feature is their use of cPanel and basically no proprietary stupid junk software. If you’re familiar with cPanel already, then you won’t have any problem with Hostnine. They don’t ever tinker with it, or add extra junk and tabs. Everything is kept as simply as possibly.

I strongly recommend their service. Like with any company or service, you get out what you put in. You won’t have any problems with them, if you’re a hands on type.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
10
Features
9
Speed
9
Uptime
9
Value
10

For seven years now, I’ve been using Hostnine to host bonfx.com, my main website which gets anywhere from 20-50k visitors each month. The two biggest reasons why I like Hostnine are their customer support and cPanel. Their live chat support is simply amazing: Just hit them up and they can resolve your problem in an instant especially if it isn’t too complex.

You can also send a ticket easily by sending an email to [email protected] You can expect to get a reply from them really quickly. I can vouch for this because I have tickets dating back to 7 years and all of them got resolved

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.0
Support
10
Features
8
Speed
8
Uptime
9
Value
10

I am so thankful that I found Hostnine as they are one of the best hosts I have ever had. Their support is really helpful, and they have helped me sort out a few WordPress issues which I wouldn’t have been able to sort out on my own.

Whilst their online chat support is very helpful (more so than other hosts I have encountered) they are not afraid to refer the issue on to a specialist who will within an hour or so get straight to the issue. I have found with other hosts, the online chat is terrible and the level 1 technician on the online help desk just doesn’t want to refer it to someone more capable, and constantly fumbles around suggesting irrelevant or other stupid things. Not only is Hostnine got intelligent front line support, but they don’t waste your time when they know it needs to be referred on.

As for my Hostnine Review – Definitely recommend them!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
10
Features
8
Speed
10
Uptime
9
Value
10

Very good host. Very happy with their speed, and support but most of all the price is very good also. Heard many good things about their VPS too, so when the time is right I will most likely be upgrading to that.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.0
Support
9
Features
9
Speed
8
Uptime
9
Value
10

I have over 10 sites, and I usu a few different shared hosting accounts from different hosting companies. I must say, Hostnine is my favorite. It’s ridiculously cheap considering the quality of their service. Besides, I don’t really see why the fact that you cannot choose the location of the servers is an issue. You can easily host a website in US, and target visitors in French or anywhere else. You just have to set a geotarget filter on Google Webmaster’s Tools.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
10
Features
9
Speed
9
Uptime
9
Value
10

Originally I wasn’t sure about signing up with Hostnine, as there seems to be alot of fake reviews criticising them or going on about “avoid all EIG” companies. Well, based on your review I signed up and have nothing but praise for Hostnine. You are right when you say their Support is really good, and I haven’t had a single downtime since I signed up a couple of months ago. Plus, what surprises me most is that they are one of the cheapest hosts around if all you need is one site and willing to sign up for a few years. So thanks!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
8
Speed
10
Uptime
10
Value
10

Hostnine have one of the best support teams I have experienced. They go beyond the call of duty to make sure I am happy and they are very knowledgable. The hosting is very fast, and haven’t had a single problem with them in the last 6 months or so. Overall, I highly recommend them.

Review type: Shared Hosting

Overall review score

Recommended: No

2.2
Support
1
Features
3
Speed
3
Uptime
3
Value
1

I availed a regular hosting account at Hostnine. They have tons of premade website formats to choose from and since I am not a very creative person, I thought about simply using one in their gallery. But all of them are terrible. I still continued hosting my website on Hostnine primarily because their prices are lower compared to other hosting services, but now,

I get logged out whenever I check my email and receive multiple spam messages because of their stinky spam filter. What’s worse is that I can’t block the sender at all! I’ve made up my mind and I’ll be changing my hosting provider this coming weekend.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Overall I have been very happy with Hostnine. I have been with them for about 3 years now, and whilst there has been the occasional downtime due to networking issues or such on the whole it has been very reliable. I am glad the editor review mentioned about their excellent support, because that primarily is the reason I have always stayed with Hostnine. I don’t know why but support used to be dealt with within about 15 minutes but the last few months it now takes around 1 hour although that doesn’t matter too much. The hosting uses SSD Caching, so it generally responds very well and I have never had a problem with over using resources although my website only gets around 50-100 visitors a day so I wouldn’t expect a problem with that. If you use Cloudflare and W3 Total Cache you won’t be disappointed with the speeds at all, and at the price I think you will be extremely happy.

Review type: Shared Hosting

Overall review score

Recommended: No

2.6
Support
2
Features
2
Speed
3
Uptime
3
Value
3

Unreliable service.

Cons: Over the last year, Hostnine service has been going down hill. Over the psst three months, my website has gone down numerous times. In fact, I’ve lost count. It’s a nightmare contacting support. Each time my website went down they blamed something else for the problem.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.8
Support
6
Features
8
Speed
10
Uptime
10
Value
10

I’m very confused over what has happened to hostnine. The company used to be really great. I actually have had 3 different services with them- both dedicated and shared. I ordered an additional dedicated server. I had a simple problem that they should have been able to resolve very fast. However, they ask questions of colleagues that know the answers already. That isn’t usually a problem. However, when each response takes 8 hours to answer, it starts to get very frustrating and I’m forced into a terrible position with my clients.

I never had any problems before. However, the past couple of months suggests hostnine has changed something for the worse. I already have servers with various other companies, including rackspace, so maybe I’m just spoiled with the fantastic tech support I get from them. It really is a shame. I had a lot clients I had planned on referring to hostnine. However, I can’t do that now, knowing what their support is really like. I am a very good customer. I paid for my server for a full year in advance. However, they still treat me poorly.

The reason I am writing this review is because I have completely given up. I hope somebody from hostnine will reed this and get things sorted out. However, I’m not holding my breath.

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