HostNine Reviews

I moved from Arvixe to Site5 about 5-6 months ago since Arvixe recently bit the dust and converted into an absolutely horrible hosting service.

Sadly, I’ve come to find out that the company that bought Arvixe, EIG, has also bought Site5 and it has fallen to the same fate.

In the past 2 weeks, I’ve experienced several hours of downtime daily with my website and associated e-mail address, missing out on important business e-mails and potentially losing customers trying to access my site.

Their support has been slow and in the end, absolutely useless.

I would do yourself a favor and check out EIG’s site and make sure to avoid any brand that they own. Every host they buy they turn to crap.

My VPS had 99% DOWNTIME for 9 days!!!

Pros: Cheap VPS with plenty features

Cons: Too much Downtime & No longer reliable

Our server has been down for days, with no end in sight. No information is even provided, typical cookie cutter responses.

Just plain horrible, no website and worse of all no emails for the last 4 days. Who knows how much this is costing our company.

STAY AWAY!!!

Pros: Inexpensive, full Cpanel, WHM included in monthly plans.

Cons: Slow, Goes down more than other hosts I’ve used (Currently I’m experiencing a 4 day blackout with no ETA on when the server is getting back online).

VPS server down for more than 4 days….

Pros: support

Cons: uptime (4days or more without any information whats going on)

I writing this review to literally save you thousand of dollars by signing up with this company. they have the worse customer service and their VPS and hosting services are not reliable at all. Our VPS server has been unavailable for several days now and they haven’t been able to figure out the problem after 4 days. we have lost important clients and thousand of dollars in transactions so we are consulting with our attorney how to make them pay for all the losses; anyways, I’m trying to save you time and money so don’t even consider them as a service provider. Good luck

Pros: NONE

Cons: YOU WILL END UP LOSING YOUR CLIENTS AND LOTS OF MONEY

There uptime is one of the worst for any hosting company I have used over the past 15 years. Just disgusting and terrible!! STAY AS FAR AWAY AS POSSIBLE!

Pros: Their online chat is great. People answer normally within a few minutes.

Cons: I have been with these guys for about a year and used to have 10 VPS servers. Over the past 6 months, their servers have gotten worse and worse. They pretty much go down every month. I have moved three servers so far and will be moving the rest over the next couple of months. Their hosting techs don’t have a clue how to run a data center. This much downtime is unacceptable.

The features are nice! thought quite different from a standard cPanel WHM but its still good.

However, during my 4 months trying their service, whenever a critical issue comes in…their support is super mega slow as in will take more than 24 up to even days of without ticket movement.

I appraise their live chat but I hope they can someday improve their Turn around time..coz it really sucks ….

and Id suggest that improve on how they should categorize critical issues and priority.

I have been familiar with web hosting plans for a long time, but Hostnine was the first time I felt brave enough to order a VPS server.

I originally just bought the Hostnine VPS to try it out and test out many of the things I didn’t want to do on a live production server. I chose Hostnine because I was already a customer of theirs and was very happy with the support that they offered, so choosing Hostnine was a natural choice. In addition, I didn’t want to spend much on what was to be a test server, and fortunately Hostnine offer one of the cheapest managed VPS plans around.

Throughout the couple of months of testing I have had no downtime expect for the occasional reboot in the morning. I am told that if I order the Splice addon for a couple of dollars then all the updates currently requiring a reboot will not longer need it, and my uptime should be 100% instead of 99.9%. I will be ordering this soon, now I have made the decision to move my production websites to the VPS.

The biggest thing though is the support. They are incredibly helpful, and even helped me setup Nginx as a Reverse proxy during my testing phase, and I must say the speeds are phenomenal. Without a doubt, I would highly recommend them!

Been with H9 over 5 years and absolutely terrible support recently.

Cannot add new domains since last month (December), after they replied saying the domains I am trying to add are not registered (they are and nameservers set correctly etc), am not getting any responses from support.

Live chat won’t do anything apart from say they are escalating my support ticket.

Tried complaining to complaints dept. They told me it is being dealt with and not to open any more tickets as it will slow down my original support request (!). Has been over a month now.

As a reseller this has cost me time, money and the considerable goodwill of my clients. I am now gradually downloading 150+ accounts to relocate to a more responsible hosting provider.

Up until early May (2016), I would have given Hostnine a 5-star recommendation. Support was fantastic and I love that websites can be spread across multiple IP addresses. But now support is non-existent. Tickets go unanswered. I managed to contact them through Live Chat and they promised to fix the two issues I raised. They didn’t. I contacted them again through Live Chat and they pleaded with me to give them one more chance. I was told that my two issues would definitely, absolutely be resolved by the end of the day as they’d now been brought to the attention of the head of support. I told them they had one more chance. Well, they fluffed it. Issues not resolved, no action on tickets. just crickets chirping and tumbleweeds blowing by where Support used to be.

Time to avoid Hostnine if you’re looking for a webhost. + PROS: Host sites on multiple IP addresses. Nice admin user interface. Fast and reliable servers. - CONS: Zero support these days. If something goes wrong, you’re on your own.

As many have experienced Host9 have gone from hero to zero. Downtime seems to have gone through the roof and support is non-existent.

I have now asked to cancel my reseller account and as per their terms and conditions refund the balance on my account. They seem to be refusing to do either. I have been waiting for around 1 month now. The live chat agents say that they cannot deal with it and I must wait for my support tickets to be answered.

I would avoid this company!

• PROS: Initially good, but went downhill soon after their takeover
• CONS: Lots of down time, zero support, constantly moving servers, cannot cancel account

I’ve used Hostnine for years, and am in the process of moving several dedicated servers somewhere else. A year ago a support ticket would be answered in a few hours…. now they literally sit for WEEKS without being answered. (and I’m spending thousands of $ a year with them)

In fact, I have spoke to support people and used their live chat multiple times and was told “the problem will be fixed ‘immediately’ to have the issue ignored for weeks on end.

A client of mine who went with the put a ticket in that has been ignored for a week already as well.

In fact, if I was told that they have no support department anymore, I would believe it. It’s a shame because they used to rock.

Stay far away from Hostnine. I would even recommend Godaddy or Hostgator before getting another server with this company. Email me for details.