GoDaddy Reviews

Read our expert opinion of GoDaddy, along with unbiased reviews from 12 real users

Go Daddy was founded in 1997 as Jomax Technologies by Bob Parsons, a Marine Corps veteran. The sold a 65 percent stake to KKR, Silver Lake Partners and Technology Crossover Ventures in mid 2011 for a reported $2-$2.5 billion. Its service is now focused on helping small businesses with their online presence, with a variety of different products and services.

GoDaddy has long suffered a fairly bad reputation among technophiles, but this was mainly due to their lack of cPanel control panel. This has long since been rectified with their new cPanel hosting being introduced in late 2013, along with their fresh new focus on small business.

With GoDaddy you have the option of either Linux or Windows as the hosting platform. Unless you need ASP.net or other specific reason to choose Windows, we recommend going with the more popular Linux variety. Due to lack of decent hosting providers offering affordable Windows Hosting, GoDaddy are currently our recommended host for Windows.

Editor's note: GoDaddy's Linux hosting uses cPanel, along with CloudLinux to manage the account and account's resources. We look at these two things later in the review, but we would just highlight that due to GoDaddy's plans varying the amount of resources such as CPU or RAM, you may find the Starter and Economy plans lacking in responsiveness, so you may want to consider at least their Deluxe plan starting at $4.99 per month.

Jump to:

Expert Review Sales FAQ User Reviews Leave Review

GoDaddy key points

Editor's picks

Recommended

Top considerations

Not EIG Owned

Platform

Linux, Windows

Control Panel

cPanel, Plesk

Server Location

US

Expert Opinion

GoDaddy Shared Hosting Review

GoDaddy Shared Hosting Plans

GoDaddy offers a number of different web hosting products. This review specifically comments on their standard Linux \ Windows hosting, rather then their more specialized WordPress Hosting, Cloud, VPS or Dedicated plans.

GoDaddy Linux Plans

Starter Economy Deluxe Ultimate
Space 30 GB 100 GB Unlimited Unlimited
Transfer Unlimited Unlimited Unlimited Unlimited
Websites 1 1 Unlimited Unlimited
Free Domain No Yes Yes Yes
Free SSL No No No Yes
Email Addresses 10 100 500 1000
CPU Normal Normal Normal Double
Premium DNS No No No Yes
Price $2.49 pm $3.99 pm $4.99 pm $7.99 pm

Plus the following standard features on all Linux plans:

  • 1-click install of 125+ free applications. (WordPress, Joomla, Drupal, etc.)
  • 24/7 security monitoring and DDoS protection
  • 1-click purchase of additional resources
  • 1-click setup for GoDaddy registered domains
  • 1GB database storage (MySQL Linux)
  • cPanel Control Panel

GoDaddy Windows Hosting Plans

Economy Deluxe Ultimate
Space 100 GB Unlimited Unlimited
Transfer Unlimited Unlimited Unlimited
Websites 1 Unlimited Unlimited
MySQL Databases 10 (1 GB each) 25 (1 GB each) Unlimited (1 GB each)
MSSQL Databases 1 (200 MB) 2 (200 MB each) Unlimited (200 MB each)
Free Domain Yes Yes Yes
Free SSL No No Yes
Email Addresses 100 500 1000
CPU Normal Normal Double
Premium DNS No No Yes
Price $3.99 pm $4.99 pm $7.99 pm

Plus the following standard features on all Windows plans:

  • ASP.NET, ASP, and SQL Server.
  • All plans utilize Windows® Server 2012 R2 & IIS 8.5
  • 24/7 security monitoring and DDoS protection
  • 1-click install of 50+ free applications (WordPress, Joomla, Drupal, etc.)
  • 1-click setup for GoDaddy registered domains
  • 200MB MSSQL database storage
  • Odin Plesk Control Panel

Optional Premium GoDaddy Backups

For just $1.99 per month, you can sign up to GoDaddy's premium backups service. This will take daily backups and allow you to restore your website with a single click. This is available for both Linux and Windows Hosting plans.

Editor's Note: We always recommend setting up your own backup strategy that stores your backups away from the server (whether using a third party service, or just taking manual cPanel backups and downloading them to your machine. That being said, for convenience having the Premium GoDaddy Backup service is also a great idea.

A closer look at the premium features at GoDaddy

We have already summarized the different GoDaddy plans, along with some of the more common features. However, GoDaddy has a number of features that are worthy of particular note and as such we will delve into them in a little more detail.

1. Level Up Resources

Both the Linux and Windows hosting plans allow you to level up the following resources:

  • CPU — Number of accessible cores
  • RAM — Physical Memory
  • I/O (KB/s) — Bandwidth Transfer Rates
  • Entry Processes — Concurrent connections
  • Inodes — Number of files that can be stored on the server

This is great, as it can prevent the need to upgrade to more expensive VPS, Cloud or dedicated hosting solutions, although eventually you may need to do that if you need more resources than their highest shared hosting level.

GoDaddy Level up resourcesThis feature is quite heavily marketed on their website, but the exact details of the leveling up do not appear to be forthcoming unless you search their help pages.  

Rather than a mix and match approach to resources, it appears that each of the Shared Hosting plans has an increasing amount of resources available.

Therefore, the upgrade is simply upgrading the next level hosting plan. Level 0 applies to the Starter plan, Level 1 to the Economy, Level 2 to the Deluxe, and Level 3 is their Ultimate Plan.

Editor's Note: Due to the graduated resource limits dependent on the hosting plan chosen, the Starter and Economy Plans may feel underpowered, especially during peak website loads. We talk a little more about this below, under the CloudLinux section. They will also be more prone to memory related errors, due to the low RAM allocations. We recommend signing up for at least the Deluxe plan, that has 1GB RAM, and 2 CPU cores available.

2. 24/7 security monitoring and DDoS protection

Unfortunately, we were not able to find any information relating to GoDaddy's Distributed Denial of Service, or DDoS, protection on their website, including their help section. As such, we opened a live-chat (an easy way to find the live-chat is to go to the order form) and asked them the following question:DDOS godaddy

What does your DDOS protection entail, i.e. does it work, or would I be better getting a service such as Sucuri or cloudflare?


In response:

It comes with basic DDoS protection since it is a shared hosting plan if you were looking for something more secure it would be with our Virtual private servers or Dedicated servers.

In otherwords, they didn't really know and \ or were unwilling to go into details. We suspect this is really just a basic firewall, and that should you become under attack from a DDoS they would simply null-route your account (i.e. turn your website off). This is not unusual for shared web hosting, but the advertising is a little deceptive if this is the case.

They seem to offer better DDoS consulting with the VPS or Dedicated servers though, but that is beyond the scope of this particular review.

3. Premium DNS (Free with Ultimate Plan only)

While this is free with the Ultimate plan only, it can be purchased as an add-on separately for $35.88 per year. This has some really great features:

  • 99.999% DNS uptime guarantee
  • Anycast network stores your DNS across North America, Europe and Asia for increased performance and reliability.
  • Ability to set a secondary DNS for failover
  • Easy management with their intuitive dashboard
  • Increase security
  • Built-in Error checking to ensure your DNS is configured correctly.

Editor's note:  You can save yourself the money, and use CloudFlare (free) for your DNS, and still have fast performance with Anycast.

4. CloudLinux (Linux Plans only)

CloudLinux is software specifically designed for web hosting providers to allow them to fine tune the resources each individual user can consume, as well as isolating each user's account for increased security.

CloudLinux prevents one user utilizing all the resources, which can cause issues for other users on the same server.  It does this by allowing the web host to set caps on resources such as CPU and RAM.  When the user reaches their CPU limit the requests to the server are throttled.  Overall this is a great thing, but if the web host sets the CPU limit too low the website can feel sluggish.  Even a low traffic website can spike above one CPU usage for the odd second from time to time.

Fortunately, with GoDaddy, even on their starter plans a whole CPU is made available, although we recommend the Deluxe plan for access to two CPU cores.

Other benefits of CloudLinux is that it allows web hosting providers to offer multiple PHP versions, as well generally increasing the security of the server as a whole.

GoDaddy Control Panels

GoDaddy uses two different control panels; cPanel with its Linux hosting, and Plesk with its Windows hosting. A detailed comparison between cPanel and Plesk can be found here.

GoDaddy Linux Control Panel — cPanel

GoDaddy use cPanel for their Linux web hosting control panel. They have gone to great efforts to create custom icons and style it generally in a way that is seamless with the styling of their website in general, so while it may look different to the standard cPanel interface, all the icons and features you are used to are there.

You can see a screenshot of the GoDaddy cPanel interface below:

Godaddy cpanel control panel

GoDaddy Windows Control Panel — Plesk

For Windows hosting, GoDaddy uses Plesk. While not as popular as cPanel it has one advantage; it is compatible with Windows hosting. Plesk is fast becoming a great alternative to cPanel, and great for Windows.

You can see a screenshot of the Plesk interface below:

GoDaddy Windows hosting

The thing we like most about the GoDaddy control panels is that they allow you to easily monitor your resource usage so you can make intelligent decisions on when or if you need to upgrade. This is what they track:

  • CPU Usage
  • Physical Memory Usage
  • Entry Processes
  • Number of Processes
  • I/O Usage
  • Disk Space Usage
  • File Usage
  • Monthly Bandwidth Transfer

Despite always working on the site very late I was always able to quickly telephone them to get some help. I thought that they would get fed up with me after the first couple of calls, but they remained very helpful and helped me fix all the issues I came across.

Mary Browski

GoDaddy Support — telephone focused

GoDaddy's support is almost entirely telephone based.

That being said, we made the effort to phone their support for a couple of queries.  As an Englishman, getting a strong, very cheerful American accent on the other end of the phone made the whole process a little uplifting.  We had to wait for all of about 20 seconds to get through to the support, and after handing over our customer number and passcode for security purposes, we had our answer within minutes, albeit it was a relatively simple "can you help me with something" type query.

Overall, as a novice telephone support user, we were completely impressed by their telephone support.

Other support methods

Online Chat

Unfortunately, they only offer live-chat for sales queries. We suspect that their live-chat agents are not the most technically trained, and at least in our experience the replies received from them have been quite generic \ vague.

If you can't see where to initiate the chat, try navigating to the order \ checkout pages.

Forum Support

Due to their very large customer base, they do have pretty active support forums.  This enables other customers to chime in with suggestions to fix minor problems, but their support does normally respond around the 6-hour mark, which mirrors the ticket support response times.  Unless you have a general query, though, we would recommend using their ticket or telephone support.

Twitter Support

From looking at their Twitter account they are responding within an hour, and much faster in some cases.  We spent some time reading back over some of the tweets and saw follow up tweets from several days prior because they didn't get a response and they wanted to make sure everything is ok. Twitter support is only really suitable for general queries though.

Reliability

For the sheer size of GoDaddy, the number of complaints about server downtime, or other issues is remarkably low. Sure, all hosting providers have issues, but GoDaddy appear to be very proactive on this front.

You should check our user reviews at the end of this article for further insight.

Uptime Guarantee

GoDaddy have a 99.9% uptime guarantee, but while we think uptime guarantees are worthless, it is interesting to know that GoDaddy take their responsibility for ensuring uptime seriously. Here is what they have to say:

It’s not about completely eliminating downtime, it’s about how fast downtime can be corrected once it is detected.

The amount payable under the uptime guarantee is 5% of your monthly web hosting fee for any month that the uptime falls below 99.9%. For example, a $9.99 per month hosting plan will pay out just $0.50!

The following exclusions apply:

  • Periodic scheduled maintenance or repairs we may undertake from time to time;
  • Interruptions caused by you from custom scripting, coding or the installation of third-party applications
  • Outages that do not affect the appearance of your website but merely affect access to your website such as FTP and email;
  • Causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.

Refund policy

Their refund policy is as follows:

  • You may request a refund within 30 days of purchase for annual plans.
  • You may request a refund within 48 hours of purchase for monthly plans.
  • After 45 days, you may request an in-store credit for any unused time remaining in your annual plan. Unused time will be prorated based on the date of purchase.
  • You cannot get multiple refunds for the same product
  • Where a product includes a free domain, the list price of that domain will be deducted from the refund.

While not the best refund policy we have seen, it goes a lot further than many.  Having some prorated refund is a nice feature for long sign-up periods, although it is a shame, in this case, it is a credit based refund.

Speed

We carried out a speed test via Pingdom.com on a basic WordPress install.  The results were fairly reasonable for a host that doesn't use SSD Storage, nor any special RAM based caching.

GoDaddy speed test

On a more positive note, in our discussions with Ben Gabler, the Senior Product Manager and the person responsible for introducing cPanel to their product line, we were told that they endevour to keep server densities low:

I can tell you that our cPanel servers (according to cPanel themselves and our prior experience) are 1/3 the densification of our competitors. This means more resources for your website as well as faster load times.Also, due to my long standing relationships with cPanel/CloudLinux I was able to develop a strategic offering making it possible to hit that 1/3 density number in the hosting industry.

If you require web hosting that has more performance related features, and you use WordPress you may wish to try out their WordPress hosting that comes with RAM-based caching and SSD storage as standard.  Alteratively, check out these SSD hosting company reviews, or these companies that offer RAM-based caching.

GoDaddy Shared Hosting Review

Editor's Expert Opinion

Editor's note: These are the opinions of our Editor, Jonathan Griffin. If you disagree, feel free to leave your own review, or get in touch (contact details can be found here).

  • GoDaddy is one host that we think scores lower with certain users than it deserves. The lack of positive user reviews seems to imply they fail to inspire their users, which may be due to the lack of ticket and live-chat support which many more technical orientated users prefer.
  • If you choose the right plan (i.e. not their entry level plans) and providing you do not mind primarily telephone support then it may be worth trying.
  • GoDaddy is great for small business users with very little technical knowledge, due to the range of services it offers to small business. For instance, you can get professional email, a website builder, and voice services all through GoDaddy. We are a big fan of what GoDaddy are trying to achieve with its focus toward small business.
  • We often get asked for recommendations for Windows Hosting, and primarily due to the lack of reputable and affordable providers, GoDaddy is currently our recommended choice.

You can find a summary of our thoughts about GoDaddy below:

Pro's

  • Great Support — If you love telephone support, then they have you covered.  You will get access to their support within a minute or two should you need it, although when we telephoned them on multiple occasions, we were chatting to them within around 30 seconds.
  • Other Products — They have many other products and services that you may find of interest, from their Auctions to their SEO addon.  We will be looking to review some of these additional features in due course, but as we have an SEO background, we know that some of the features of their SEO product would be great for small businesses.
  • CPanel hosting (Linux)  — We are big fans of cPanel for the reasons we have already stated, namely it makes it super easy to move your website to and from a hosting provider.
  • Clear Usage allowances and upgradable resources — We love the fact that they are transparent with their usage allowances, and that you can easily upgrade for more resources.
  • Premium DNS (Ultimate Plans) — This is a great product that significantly improves the speed of DNS lookups with their Anycast DNS system. Available as an addon as well.

Con's

  • Lack of Online chat support — We are big fans of online chat support, and the lack of it from them may isolate some people who prefer that method to deal with support inquiries.
  • Lack of Ticket support — They have decided to abolish their ticket support in its entirety. Gone of the days of spending 2 minutes creating a ticket, and waiting for an issue to be fixed. You know have to discuss the problem in detail on the phone wasting 20-30 minutes while they try and resolve the issue.
  • No SSD Storage — GoDaddy still uses traditional hard disk drives for the storage of files. These are slower than their SSD counterparts, which are becoming commonplace among other hosting providers. On a plus side, their Managed WordPress hosting does look better if speed is important to you.
  • Only one day of backups kept — They only keep one day worth of backups, so it makes developing your own backup strategy all the more important. Their Premium backup service is great, and something we would highly recommend for convenience.

GoDaddy Sales FAQ

Should I choose Linux or cPanel

The chances are that if you do not know the answer to this question, then Linux is the most suitable.  We only recommend using Windows hosting if you require use of Windows specific languages such as ASP.net.

Does GoDaddy offer a Free Domain

GoDaddy offers a free domain on all plans, with the exception of their Linux Starter Plan.

Does GoDaddy offer an uptime guarantee?

Yes, they offer a 99.9% uptime guarantee.

Does GoDaddy offer ticket or online chat support?

No, GoDaddy only offers telephone support at this time.  For general queries, you may also find their Twitter Help account or their Help Forums useful.

What if I need to Upgrade my plan?

GoDaddy offer a clear upgrade path, both within the product itself (more expensive plans provide more resources), but also with regard to their VPS or Dedicated solutions.

What people are saying

Find out what people are saying about GoDaddy below, or alternatively, if you have experience with them yourself, feel free to leave your review.

Review type: Shared Hosting

Overall review score

Recommended: No

2.4
Support
1
Features
3
Speed
4
Uptime
3
Value
1

Once a good company but now they are upselling like WellsFargo. Stay away. Many better options.
+ PROS: Once a good company
- CONS: upselling like WellsFargo. reducing space or storage or file limits or emails. Misrepresenting new product capabilities. Repeatedly needing to upgrade when little new added.

Review type: Shared Hosting

Overall review score

Recommended: No

1.6
Support
1
Features
3
Speed
2
Uptime
1
Value
1

They are an extremely shady outfit…while the prices are low, none of what they said on the phone turned out to be true and they kept charging my card.
+ PROS: Cheap
- CONS: very shady...that refund policy was 30 days for me, and they ping-ponged me through customer service until it was 35 days then said I was out of luck

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
10
Features
8
Speed
9
Uptime
10
Value
10

I have used them since 2006, and despite a few problems they have always been very helpful. I really like all the different services they offer so I can deal with everything in one place.

Review type: Shared Hosting

Overall review score

Recommended: No

5.0
Support
5
Features
5
Speed
5
Uptime
5
Value
5

I have a GD cPanel shared hosting account which include email accounts. I set up whatever email accounts I needed in cPanel for convenience. All was good until a couple weeks ago when all cPanel outgoing email started experiencing long delays (10 minutes – 12 hours). That’s right hours.

I thought it might be a temporary problem, but it didn’t improve. I called/chatted with tech support, tweaked a couple of settings but still no improvement. Eventually I was told, it was the norm on their shared hosting, accept it, and by the way we’d be happy to set you up with a separate email account that will work for an extra monthly charge.

I’m not sure if it’s an intentional slowdown to up-sell people to separate email accounts, or a severely under-resourced SMTP server. I have the feeling it’s an attempt by management to squeeze more revenue out of their customer base. Either way, it’s not right. Don’t include email with cPanel if it’s not going to work.

I only have a few email accounts to migrate but it’s still a hassle. I feel sorry for anybody that might have 100’s. I also feel sorry for the GD tech people that have no other option than to explain over and over that cPanel email doesn’t work and try to make the up-sell.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I have been with GoDaddy for nearly 15 years with many different websites and projects. There support response times are always good, and I like their cPanel. Although I find it hard to find what I need to do, their support are very helpful when I ask them for help.

Review type: Shared Hosting

Overall review score

Recommended: No

3.6
Support
9
Features
1
Speed
1
Uptime
6
Value
1

Do not use GoDaddy. There are several better choices.

Cons: The resources are so low they are always trying to upsell, even after telling me that I would not have any problems with my current setup.

Review type: Shared Hosting

Overall review score

Recommended: No

1.2
Support
1
Features
1
Speed
2
Uptime
1
Value
1

Good for linux hosting not for windows hosting

Pros: Good for linux hosting

Cons: limited support
limited size of sql server database

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Like you, I have seen the many commercials put out by them. I admit, they sucked me in and made me remember them when I went to sign up for web hosting services. Because of their slick marketing campaign, they were the first people I checked out. After a lot of comparison shopping, I ended up going with GoDaddy's CPanel hosting option.

I've been using it for about six months now. I got a pretty good deal for it as they were having a nice sale. Got about 30% off their usual plan (for life!) and it included free domain registration. So I was ready to go in as little as 48 hours once I created my account.

Using the CPanel is pretty easy. Everything is clearly labeled, although things can get a little cluttered and sometimes it takes me a few minutes to find the panel I need. But I attribute that more to my own Luddite lifestyle than their cruddy UI. (It's not cruddy. I just make it cruddy.) Once I know where something is though, it's easy for me to find again.

I had some difficult understanding online FTP and how to upload things. I ended up looking at a few Wikis provided by the website which were clear and easy to read. I also had a billing issue that made me panic a little (they were going to charge me for two years up front) and I had to get on the phone right away. I talked to a very nice lady. Real people? Plus! I'm not gonna pretend it was a quick and painless conversation, but she was very polite and did everything she could to get my billing issue sorted out. Twenty minutes later the double charge was redacted.

So there have been some bumps along the way, but for the most part I've been happy with my selection of their CPanel hosting service. Are there better service options out there? Undoubtedly. But for this geezer who can barely type most days, I find the easy to use interface of the CPanel exactly what I need. I would recommend it to hobby designers or people who only need to put up a quick and painless website.

Plus, it helps to have good customer service, and that's exactly what I got. So props to them for that. I look forward to working with them some more!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I don't why people hate GoDaddy so much. When I started my WordPress Blog I was struggling with quite a few things, from setting up various plugins to how to customize certain things on the site. Despite always working on the site very late I was always able to quickly telephone them to get some help.

I thought that they would get fed up with me after the first couple of calls, but they remained very helpful and helped me fix all the issues I came across. I am most likely going to upgrade to their specialised WordPress hosting soon as well, as the support technicians seem to recommeA

Review type: Shared Hosting

Overall review score

Recommended: No

5.8
Support
1
Features
6
Speed
6
Uptime
10
Value
6

It was not our choice to leave them after countless wasted hours with your several of their tech support people we were finally told that their excuse for their systems not working was that we had Apple computers. The company is impossible to reach for support. Their technicians are badly trained. Their general arrogance is mind boggling. And finally their promised money back offer turning out to be a credit for services when we are leaving them is a scam. They can keep their credit. We have opted to put them into the stockade of public opinion via youtube, blog, email, and negative reviews every chance the people in our company have. Thanks for 5 years of excuses, spotty service, and poor business ethics. This was just practice for what we intend to say about your company in the future. They rank in the lower satisfaction ratings online and we now know why.

Review type: Shared Hosting

Overall review score

Recommended: No

6.2
Support
5
Features
4
Speed
8
Uptime
8
Value
6

I have nothing good to say about GoDaddy. I hosted my very first site with them a few years ago, and as many of the commentators already stated, the support was practically none existent. However, who knows, maybe they have bettered themselves since then.

Review type: Shared Hosting

Overall review score

Recommended: No

4.4
Support
2
Features
6
Speed
6
Uptime
2
Value
6

I moved my successful running website to them and had a hard time to make my website run in the new environment, since basic stuff like sending email is blocked. I managed to bring the website up and it was running fine for few months. Then they moved it to a new environment, without telling me what has changed, just blaming that my code was the problem, when the site did not run anymore. I spent months and ten thousands of USD just to figure out what they did. In the end I gave up.

Their support is practically none existent. The support guys have no idea of ASP.NET, but they don't let you contact any technical guy. They always blame you, the customer, for the problems they cause. Their documentation is pathetic, support mostly providing links to Microsoft and StackOverflow. Hosting with them was one of my most frustrating experiences in my life.
------------
You should be more careful about your assumptions (like: If your site is so critical, and complex …, you should try another hoster, …) before you want to advice other people. The facts are:

+ My website did run without any problem with ANOTHER hoster for 5 years ! Unfortunately, I could no longer host there, so I moved to GoDaddy

+ My website used to run fine with them !!! Until THEY moved it to another server.

+ I spent several months of MY TIME (>100000$), believing their support that all is my mistake.

+ Their support has absolutely no understanding of ASP.NET. Example: They said my session configuration was wrong because of a funny IP address in it. But if they would understand anything about ASP.NET session configuration, they would know that with InProcess management, ASP.NET does not read the IP parameter at all. This was even highlighted in the link to Stackoverflow they provided. Which shows that they don’t read/understand the links they provide.

+ Their support does not know what their own engineers are doing. Some support people kept telling me that my website runs now in a farm, while other support people kept telling me that it is not. When I highlighted this discrepancy to them, they apologised saying the other support person is wrong.

+ I could go on and on with obviously and utterly wrong answers from their support

+ They are even not able to provide session management settings for their own environment. The settings I chose worked with the previous hoster, with the old server and on my laptop. I don’t know the difference between the 2 servers, but they really should know. I asked them many times for sample settings, they always refused to do so,

From my experience, I can say with great certainty that there is no communication between their support and engineering. The only thing the support guy does is provide some EXTERNAL links which he thinks might be helpful, even he has not understood the customer’s problem nor the customer’s question.
------------
I didn’t move to a new hoster yet, For months I thought I am close to getting up again, then I run simply out of time. Please note that this is not a commercial website, but a website I wrote for discussion among my friends.First I thought if it is down for few week that is not so bad. But now it has become months,

------------
EDITOR's RESPONSE:

Having recently carried out a thorough review of them, and looked at some of the support responses, I am not sure they not are to blame here. Some of the links I have seen to stackoverflow are just them trying to help customers solve problems many other hosts would just say “its not our problem”.

They of course now have their Plesk based windows servers which should run ASP.net. If your site is so critical, and complex then I would think your developers would have been able to advise you better. Did you not try on a different hosting provider as one of the simplest solutions, rather than spend 10’s of thousands of dollars?

Also, many hosts only allow direct contact with a level 1 support guy initially. They may escalate it to a senior person, but it is not that common for level 3 support guys to be dealing with the customers.

My own experience with them has been largely positive, as the Editorial review would indicate. They certainly are not the same company you knew a year or so ago. It is so much better, and improving all the time.

Check out our top user-rated host: SiteGround
Need help choosing a hosting provider?
Check out our top user-rated host: SiteGround