GoDaddy Reviews

I have a GD cPanel shared hosting account which include email accounts. I set up whatever email accounts I needed in cPanel for convenience. All was good until a couple weeks ago when all cPanel outgoing email started experiencing long delays (10 minutes – 12 hours). That’s right hours.

I thought it might be a temporary problem, but it didn’t improve. I called/chatted with tech support, tweaked a couple of settings but still no improvement. Eventually I was told, it was the norm on their shared hosting, accept it, and by the way we’d be happy to set you up with a separate email account that will work for an extra monthly charge.

I’m not sure if it’s an intentional slowdown to up-sell people to separate email accounts, or a severely under-resourced SMTP server. I have the feeling it’s an attempt by management to squeeze more revenue out of their customer base. Either way, it’s not right. Don’t include email with cPanel if it’s not going to work.

I only have a few email accounts to migrate but it’s still a hassle. I feel sorry for anybody that might have 100’s. I also feel sorry for the GD tech people that have no other option than to explain over and over that cPanel email doesn’t work and try to make the up-sell.

Cancellation Reason: Worse customer service ever! During sign up process the information provided was that I could enter the EPP number of the domain I want to transfer from GoDaddy after completion of sign up process. When I returned to the site to update EPP number, they asked for $15 fee to transfer, which I was willing to pay BUT the web interface kept saying product not in the cart to complete transaction. I chatted with their agent who was not helpful at all and opened a ticket After 2 days I opened another ticket but no response. For such a simple thing when you are acquiring a new customer, they have such BAD customer service… I just cannot imagine what it will be like afterwards. And they do not have any phone number to call either. Also, they said 90 days money back guarantee and now while cancelling they said my account was non-refundable… simply amazing customer service. I have NEVER experienced such bad customer service from anyone for new customers in my life even not from telephone service providers who are the worst. Gosh!

Pros: Attractive plans

Cons: Worst customer service

Do not use GoDaddy. There are several better choices.

Cons: The resources are so low they are always trying to upsell, even after telling me that I would not have any problems with my current setup.

Good for linux hosting not for windows hosting

Pros: Good for linux hosting

Cons: limited support limited size of sql server database

Like you, I have seen the many commercials put out by them. I admit, they sucked me in and made me remember them when I went to sign up for web hosting services. Because of their slick marketing campaign, they were the first people I checked out. After a lot of comparison shopping, I ended up going with GoDaddy’s CPanel hosting option.

I’ve been using it for about six months now. I got a pretty good deal for it as they were having a nice sale. Got about 30% off their usual plan (for life!) and it included free domain registration. So I was ready to go in as little as 48 hours once I created my account.

Using the CPanel is pretty easy. Everything is clearly labeled, although things can get a little cluttered and sometimes it takes me a few minutes to find the panel I need. But I attribute that more to my own Luddite lifestyle than their cruddy UI. (It’s not cruddy. I just make it cruddy.) Once I know where something is though, it’s easy for me to find again.

I had some difficult understanding online FTP and how to upload things. I ended up looking at a few Wikis provided by the website which were clear and easy to read. I also had a billing issue that made me panic a little (they were going to charge me for two years up front) and I had to get on the phone right away. I talked to a very nice lady. Real people? Plus! I’m not gonna pretend it was a quick and painless conversation, but she was very polite and did everything she could to get my billing issue sorted out. Twenty minutes later the double charge was redacted.

So there have been some bumps along the way, but for the most part I’ve been happy with my selection of their CPanel hosting service. Are there better service options out there? Undoubtedly. But for this geezer who can barely type most days, I find the easy to use interface of the CPanel exactly what I need. I would recommend it to hobby designers or people who only need to put up a quick and painless website.

Plus, it helps to have good customer service, and that’s exactly what I got. So props to them for that. I look forward to working with them some more!

I don’t why people hate GoDaddy so much. When I started my WordPress Blog I was struggling with quite a few things, from setting up various plugins to how to customize certain things on the site. Despite always working on the site very late I was always able to quickly telephone them to get some help.

I thought that they would get fed up with me after the first couple of calls, but they remained very helpful and helped me fix all the issues I came across. I am most likely going to upgrade to their specialised WordPress hosting soon as well, as the support technicians seem to recommeA

I moved my successful running website to them and had a hard time to make my website run in the new environment, since basic stuff like sending email is blocked. I managed to bring the website up and it was running fine for few months. Then they moved it to a new environment, without telling me what has changed, just blaming that my code was the problem, when the site did not run anymore. I spent months and ten thousands of USD just to figure out what they did. In the end I gave up.

Their support is practically none existent. The support guys have no idea of ASP.NET, but they don’t let you contact any technical guy. They always blame you, the customer, for the problems they cause. Their documentation is pathetic, support mostly providing links to Microsoft and StackOverflow. Hosting with them was one of my most frustrating experiences in my life.

You should be more careful about your assumptions (like: If your site is so critical, and complex …, you should try another hoster, …) before you want to advice other people. The facts are:

• My website did run without any problem with ANOTHER hoster for 5 years ! Unfortunately, I could no longer host there, so I moved to GoDaddy

• My website used to run fine with them !!! Until THEY moved it to another server.

• I spent several months of MY TIME (>100000$), believing their support that all is my mistake.

• Their support has absolutely no understanding of ASP.NET. Example: They said my session configuration was wrong because of a funny IP address in it. But if they would understand anything about ASP.NET session configuration, they would know that with InProcess management, ASP.NET does not read the IP parameter at all. This was even highlighted in the link to Stackoverflow they provided. Which shows that they don’t read/understand the links they provide.

• Their support does not know what their own engineers are doing. Some support people kept telling me that my website runs now in a farm, while other support people kept telling me that it is not. When I highlighted this discrepancy to them, they apologised saying the other support person is wrong.

• I could go on and on with obviously and utterly wrong answers from their support

• They are even not able to provide session management settings for their own environment. The settings I chose worked with the previous hoster, with the old server and on my laptop. I don’t know the difference between the 2 servers, but they really should know. I asked them many times for sample settings, they always refused to do so,

From my experience, I can say with great certainty that there is no communication between their support and engineering. The only thing the support guy does is provide some EXTERNAL links which he thinks might be helpful, even he has not understood the customer’s problem nor the customer’s question.

I didn’t move to a new hoster yet, For months I thought I am close to getting up again, then I run simply out of time. Please note that this is not a commercial website, but a website I wrote for discussion among my friends.First I thought if it is down for few week that is not so bad. But now it has become months,