If your friends, family, or business client makes a spelling error when sending you an email, your email client may never receive it. You can, however, configure your account settings to forward those mails to a designated account.
What is a Default \ Catch-all Email Address?
cPanel allows you to configure a default address to receive any mails not sent to a valid email address, but it is not set by default. It is this default address that is referred to as a catch-all email address. cPanel refers to it as the “default address.”
To give an example; You have the email address sales@yourdomain, and someone sends a mail to admin@yourdomain. Without a the catch-all address, you would never receive it.
You can only set up one catch-all mail address per domain. If you wish for those mails to be sent to more people, you can set up email forwarding from the default address.
How to set a Default Email Address in cPanel
Instead of forwarding the emails to an address of your choosing, you have a number of alternatives:
- Discard the email while your server processes it by SMTP time with an error message. — This option allows you to discard all emails to incorrect or nonexistent email addresses while sending back a message to the sender warning that it has not been received.
And, under the Advanced Options drop-down menu:
- Forward to your system account - Each cPanel account has a system email account. If no default email address has been configured, all your invalid mails will end up there. The easiest way to access these mails is via webmail.
- Pipe to a Program — You can choose to pipe the emails to a program. A typical use case is to pipe customer support emails into a ticketing system.
- Discard (Not Recommended) — You can choose to discard the mails. This may be useful if you receive a lot of spam to random email addresses or old email address that has since been deleted.
I cannot see the option to create a default address in cPanel?
This is most likely because it has not been configured in WHM. If you are on shared hosting, you should contact your provider and ask them to enable default addresses.
If you have Reseller Hosting, VPS, Cloud, or Dedicated, you can enable the Default Address Manager in WHM. You will find this under the Feature Manager’s default feature list.
About the author
Jonathan Griffin. Editor, Hosting Expert, SEO Developer, & SEO Consultant.
Jonathan is currently the Editor & CEO at The Webmaster. He is also an SEO Developer offering consultancy services, primarily to other web development companies. He specializes in the technical side of SEO, including site audits, development of SEO related features, and site structure & strategy.
In his spare time, Jonathan has a passion for learning. He regularly undertakes professional courses on subjects ranging from python, web development, digital marketing, and Advanced Google Analytics.