The user ratings to the right reflect the total rating score of all 1 Cloud Hosting Reviews left by our readers.
The user ratings to the right reflect the total rating score of all 1 Reseller Hosting Reviews left by our readers.
Their support has truly suffered! It is not just how things are handled when things are moving along swimmingly, but how problems are resolved – or not!
I have had a HostGator Reseller account for over 5 years. Their support is now well … appalling. More than Twelve Hours after reporting an outage – which went on for 2-3 hours minimum middle of the night – still no response!
Over an HOUR after submitting another ticket (to their escalation support email address) did I receive a canned response telling me that they NOW (after problem resolved) could not find a problem! Duh!
My problem was that DURING THE OUTAGE both their telephone support (on hold for over an hour) and their Chat Support (non-reachable) was USELESS!
My complaint in 2nd ticket was that THERE WAS NO RESPONSE FROM SUPPORT!
Definitely gone downhill!
The user ratings to the right reflect the total rating score of all 1 Dedicated Hosting Reviews left by our readers.
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Jonathan Griffin Editor, SEO Consultant, & Developer.
Jonathan Griffin is The Webmaster's Editor & CEO, managing day-to-day editorial operations across all our publications. Jonathan writes about Development, Hosting, and SEO topics for The Webmaster and The Search Review with more than nine years of experience. Jonathan also manages his own SEO consultancy, offering SEO developer services. He is an expert on site-structure, strategy, Schema, AMP, and technical SEO. You can find Jonathan on Twitter as @thewebmastercom.