The user ratings to the right reflect the total rating score of all 1 Cloud Hosting Reviews left by our readers.
The user ratings to the right reflect the total rating score of all 1 Reseller Hosting Reviews left by our readers.
Their support has truly suffered! It is not just how things are handled when things are moving along swimmingly, but how problems are resolved – or not!
I have had a HostGator Reseller account for over 5 years. Their support is now well … appalling. More than Twelve Hours after reporting an outage – which went on for 2-3 hours minimum middle of the night – still no response!
Over an HOUR after submitting another ticket (to their escalation support email address) did I receive a canned response telling me that they NOW (after problem resolved) could not find a problem! Duh!
My problem was that DURING THE OUTAGE both their telephone support (on hold for over an hour) and their Chat Support (non-reachable) was USELESS!
My complaint in 2nd ticket was that THERE WAS NO RESPONSE FROM SUPPORT!
Definitely gone downhill!
The user ratings to the right reflect the total rating score of all 1 Dedicated Hosting Reviews left by our readers.
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About the author
Jonathan Griffin. Editor at The Webmaster.
Jonathan Griffin has been the Lead writer at The Webmaster for the last 5 years. Having provided technical SEO, WordPresss development, and hosting services for clients, his passion remains to help small businesses and bloggers develop their online presence.
In his spare time, he loves to push his technical knowledge further, and regularly undertakes professional courses on subjects ranging from python development, digital marketing, and Google Analytics.