SiteGround Reviews

Read our expert opinion of SiteGround, along with unbiased reviews from 1059 real users

SiteGround started out back in 2004 after being launched by several university friends. They are widely known and accepted in the industry for pushing the technological boundaries that make them one of the fastest, most reliable and secure web hosting providers around.

But, what makes them unique, in our opinion, is their very helpful and extremely fast support response times with most tickets being replied to in under ten minutes.

SiteGround has seen phenomenal growth in recent years. According to their website, they now have more than 320 employees, and host more than half a million websites. Along with this, they process over 1800 tickets, 1000 phones calls and 2500 chat requests per day. 

Our readers have left many 100's of positive SiteGround reviews, so be sure to check those out at below, or click here to jump to them now.

Editor's note: SiteGround is our top Editor's choice for shared web hosting. Our recommendation is based on at least their GrowBig Plan or higher, which comes with premium support (10 minute response time), and dynamic RAM-based caching.

SiteGround key points

Editor's picks

Editors choice award, Recommended

Top considerations

CloudFlare Railgun, Dynamic Caching, Not EIG Owned, SSD Hosting

Platform

Linux

Control Panel

cPanel

Server Location

Asia, Europe, US

Developer features

Git, Site staging, WP CLI

Specialist Plans

Drupal Hosting, Joomla Hosting, Wordpress hosting

Siteground Expert Review 2017

siteground-final-thoughtsSiteGround are not only our Editor's top choice for web hosting but also the Highest Rated by our readers.

They do so much more than almost every other shared hosting provider with their advanced performance related features and 10 minute support response times that it is a "one-horse" race. Our readers seem to agree, with their consistently high reviews which you can read above.

We urge you to dig down into some of the articles linked later in this review as we go into a little more detail on some of the features.

SiteGround are also a big part of the WordPress and Joomla community regularly attending, sponsoring and giving talks at multiple events each year. If you ever go to a WordCamp event, the chances are you will see them there.

10 Great Reasons to use SiteGround Shared Hosting for your website or Blog

The primary consideration for choosing any web hosting provider must be reliability, performance and support. After all, without the whole purpose of your website is undermined.

We will of course touch on these points, but SiteGround really sets themselves apart from the competition for a whole range of different reasons. We take a look at the most important ones:

#1 NGINX + SSD + Memcached + PHP 7 + HTTP/2 + OPcache — All the ingredients for a very fast website.

SiteGround employs a number of technologies that seek to significantly increase the speed of your website. Furthermore, no complicated setup is required, with everything easily configured within a few clicks and the installation of their specially built SuperCacher plugin.

Let's take a look at all the different technologies in turn:

  • NGINX — This is a high performance web server that can be placed in a reverse proxy to Apache, providing increased performance caching static and dynamic content.
  • SSD — Solid State Disk storage increases the performance of your website, but decreasing latency, I/O Input and Throughput, as well as increasing reliability. You can read more about SSD Hosting here.
  • PHP 7 — The latest version of PHP is significantly faster than the previous version 5.6, with some benchmarks indicating it can handle nearly double the amount of requests per second.
  • Memcached — This is a memory based caching system that significantly improves the performance of your website by improving the performance of your database calls, API calls and page rendering by storing the data and objects in the server's RAM.
  • OPcache — This is a relatively new feature, which you can read more about here. You can also look at some benchmarks showing the significant speed increase PHP 7 has over earlier versions.
  • HTTP/2 — This is a great new technology that significantly improves the performance of your HTTPS website. In fact, it is worth implementing HTTPS for the speed increase, as well as the SEO benefits. You can read more about its launch at SiteGround here.

fast-website-sitegroundOne of the most sought after things people look for in hosting is for their website to be fast. We gave them a spin with a standard (badly optimized) theme we got off Themeforest. We use this theme for our tests, as it amplifies the differences, and is more representative of websites used by every day businesses and bloggers.

We optimized the website using the Static and Dynamic SuperCacher. We removed all third party scripts (social shares analytics) as we wanted to test just the server, not third party scripts that are loaded from other websites.

Editor's note: Dynamic caching is not available on their Startup Plan, but see our tutorial for our recommended setup for their Startup Plan using W3 Total Cache + CloudFlare.

All these tests were carried out on SiteGround GoGeek plan on their EU Server in Amsterdam:

No SuperCacher

W3-total-cache-settings-speed-test-siteground

This mirrors the kind of speeds we have seen with other web hosts that offer no server optimizations.

NGINX SuperCacher

With their SuperCacher, no Caching plugins are required (i.e. W3 Total Cache), and it can be set up in minutes. You can see the significant improvement in page load times below:

siteground nginx supercacher

For more speed test comparisons of various configurations at SiteGround see this article.

If you have any difficulty setting up their SuperCacher, just get in contact with their support and they will be more than happy to help. They should be able to walk you through the whole process in just a couple of minutes (it is that easy to implement).

#2 Insanely fast and knowledgeable support. 10-minute ticket response times by people that can actually fix things.

If something goes wrong, you need to know that someone will be on hand to help you out. Accidentally deleted your website? No problem. Messed Up your WordPress install or trying to work out a. htaccess 301 redirect but cannot get it to work? No problem. They have some of the most helpful, and fast support technicians we have seen.

If you sign up, just ask them a quick query. We guarantee they will respond within a few minutes. It is that fast. But it is not just about speed here.

SiteGround are fanatical about WordPress, Joomla, and even Magento among many other talents. They have the technical ability to help you out, and if required can be hired to carry out more technical work too.

Simply the best and fastest support you will ever find at a web host, and our readers agree (see the SiteGround Reviews at the end of the article).

#3 A web host that actually delivers on their uptime promise.

They have one of the best uptime figures going. They never have problems with their data centers, or have technicians make "mistakes" that cause downtime.

A screenshot of their publicly displayed uptime figures are shown below:

SiteGround uptime Guarantee

One of the reasons why their Uptime figures are so high is that they have built custom server monitoring software that can automatically resolve 90 percent of issues without human interaction.

They also track their servers in real time, not 1-5 minutes like other hosts. Furthermore, while other hosts can take the time to react to the downtime, you can see how their system can mean vastly less downtime.

As we have said in the past, Uptime Guarantee's are worthless (find out why here), so when a hosting provider actually delivers on their uptime promise, like SiteGround, it is something that must be pointed out.

#4 Managed WordPress Hosting that gives you the best of both worlds.

SiteGround advertise their plans as including "Managed Services on all Plans". While this is correct, you should not mistake it for a fully managed WordPress Hosting Solution like WP Engine, even though it has the majority of features that they offer.

We class "fully managed" WordPress Hosting as something that takes care of absolutely everything for you (security, highly specialized server environment, WordPress Upgrades and more), but on the other hand, will have a large number of restrictions such as no access to the control panel \ server environment, restrictions on what plugins you can use and will often charge by the page view.

SiteGround, as you will read elsewhere in this review has all the things that a Fully Managed WordPress hosting provider has, but none of the negatives. You still get to use the control panel, setup email, install multiple websites and generally have a high degree of control over your hosting environment. 

Plus, if you really want to go mad and utilize some of the latest technologies such as HHVM (the same technology as Facebook uses), then you can do so by a cheap upgrade to their Cloud Hosting, rather than having to pay $1000's per month for an enterprise solution. Of course, PHP 7 + OpCache is great too, and that comes even on SiteGround's StartUp plan.

#5 Site Staging, WP-CLI, Drush & GIT integration, plus other tools make it perfect for developers.

WordPress & Joomla tool kits (all plans) — Automate simple tasks such as resetting admin. passwords, fixing file permission issues, changing the domain address, or just deleting the installation. These tools arose as a result of SiteGround support repeatedly being asked to solve the same questions faced by their customers. By having access to these tools, you too can help your customers easily and quickly. You can read more about the Toolkits here.

Fantastic developer features (GoGeek only) such as website Staging, WP-CLI, Drush integration and Git integration. We have written a detailed summary of all these features, which you can read here.

#6 Security is taken seriously with patches routinely applied within hours of new exploits becoming known.

For shared web hosting, they are one of the most proactive providers we know for ensuring the security of their servers. While most web hosts rely on third party software such as CloudLinux, the success of SiteGround is due to them creating their own system.

This gives them the talent pool within their organization to adjust and implement changes to new security threats, including rolling out fixes to prevent zero-day exploits (i.e. exploits that have just been discovered) threatening your website.

SiteGround's servers run a system called Hive, which runs under their own brand 1h.com. This has the following features:

  • Account isolation — Their shared hosting is more akin to a VPS hosting environment, in that each account is isolated from the others. Furthermore, the Linux system is modified to disable or change any commands or tools that might be used to hack the system.
  • Hacked website detection — They have developed scripts to check for hacked content so that if the worst does occur, you will be notified. This is their add-on called Hackalert.
  • 1H Hawk Intrusion Prevention System — This will identify any brute force attack (attackers trying to guess your passwords) against your website or services such as email.
  • Monitoring — This is done in real time so that any threats are caught instantly. Furthermore it monitors load, attacks including the network, hacking attempts, spam, abnormal resource usage and irregularities on a server level. This ensures not only is your website secure, but it won't become sluggish due to attacks being made against other users on the server.

#7 Integrated cPanel Control Panel for easy management of your hosting account

SiteGround use one of the most popular control panels to allow easy management of your hosting account.

SiteGround cPanel
A screenshot showing the SiteGround cPanel. A full version of the screenshot can be found here.

While they use cPanel, they have added their own custom styling to tie in with their own branding. Because they have also integrated the control panel with their own website, it is easy to access from your main client area, unlike with many other hosting providers which require you to keep separate login details.

The cPanel sports Softaculous auto installer, as well as their custom installs for Joomla, WordPress, and Magento. Along with the standard options, you can also access all the Developer and WordPress Joomla tool kits that we have talked so much about. Just take a look for yourself (click image to open larger version):

#8 Easily upgrade to handle more traffic.

One of the benefit's of SiteGround is that each Shared Hosting Plan has an increasing amount of resources available. The StartUp is sufficient to handle around 25k page views per month, where the GoGeek plan can handle 100k. This means you do not need to upgrade to an expensive Cloud hosting plan until your website becomes really busy.

If you do decide to make the jump to their Cloud Hosting, then you can even make it autoscalable on demand, so if you run an advert or make a post go viral, you know your website will remain online.

#9 Thirty-day money-back guarantee. Try them out risk free.

All of SiteGround's plans currently offer a 30-day money-back guarantee. This allows you to try them out risk free.

Editor's note: Add-ons such as Free Domains, SSL Certificates (excluding their free Let's Encrypt SSL), malware monitoring etc. are not included in the money-back guarantee.

#10 Free transfers for your existing website make it easy to sign up.

As we have already mentioned, their support is second to none. If you need help moving your website across, they will very quickly migrate one website for you free of charge.

If you have multiple websites, they can help too, for a modest additional fee.

Are their any downsides to using SiteGround hosting?

There is no doubt about it; SiteGround is our Editor's choice when it comes to shared hosting. That being said, any review would not be complete without looking at some of the negative things we have found. 

#1 Their StartUp plan does not come with their SuperCacher or Premium support.

This is not the end of the world as you still get SSD storage, PHP 7 and OPcache, so using that combination you can still get some impressive speeds.  

Furthermore, even though you do not get premium support, your queries are still dealt with very quickly. In fact, your tickets will still get answered more quickly than pretty much every other hosting provider we know.

But ... we do think their GrowBig plan offers better features and is overall better value.

#2 They charge a setup fee if you want to pay monthly, and you can only pay monthly as a trial for the first month.

It is very common for web hosting to be better value the longer you sign up for. As part of the marketing strategy, the price advertised is usually for their longest billing term. In this case, 12 months.

SiteGround allow you to pay monthly, but you have to pay an extra $14.95 setup fee. Furthermore, after the first month, you will have to pay yearly, but you won't then have access to the 60 percent initial discount.

It gets worse, though. You cannot then get a refund for the setup fee under their money-back guarantee.

If you sign up for their one month trial, you are literally mad. Just get the yearly plan, take the discount AND if you decide they are not for you, just get a FULL refund under their money-back guarantee (free domains are deducted from refund).

In other words, don't make the mistake of signing up for the month's trial.

SiteGround Shared Hosting Plans

A varied mix of resources and features

SiteGround offers three different plans for their shared web hosting; Startup, GrowBig, and GoGeek. Also, they now offer a unique WooCommerce plan that is based upon their GoGeek plan that you can read more about here.

You can see a quick comparison of the plans by feature, along with the pricing in the table below:

STARTUP PLAN GROWBIG PLAN GOGEEK PLAN
Space 10 GB 20 GB 30 GB
Transfer Unmetered Unmetered Unmetered
Websites 1 Unlimited Unlimited
FreeSSL Yes Yes Yes
PCI Compliant No No Yes
Developer Features No No Yes
SuperCacher Static Only Static + Dynamic Static + Dynamic
Price $3.95 $5.95 $11.95

SiteGround Users Reviews

Find out what people are saying about SiteGround Shared Hosting below, or alternatively, if you have experience with them yourself, feel free to leave your review.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Very good support. They treated me very patiently. 24/7 awesome!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.6
Support
9
Features
9
Speed
8
Uptime
9
Value
8

Represantives are always very helpful. Really happy with your service!

Review type: Shared Hosting

Overall review score

Recommended: Yes

7.8
Support
8
Features
6
Speed
8
Uptime
8
Value
9

Good enough although not great

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great support system. Great online chat. Fast and Smart!
Could not ask for better!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Electifying fast response from support. Happy with my fast loading website now. Thanks siteground.

fashional.net

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
10
Speed
10
Uptime
10
Value
6

Excellent service and support!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Absolutely the best, very quick support, are existing any service that provide any kind of business, personal and office use, they are simply the best, I can say that SiteGround simplify the hosting life :)

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I am using SG hosing (GrowBig Plan) and i am very well satisfied with the services provided by Siteground. Very good speed for WordPress websites and customer support is unmatched, every time i contacted live support they solved my problem at the spot.

isquran.com

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.8
Support
10
Features
9
Speed
10
Uptime
8
Value
7

Absolutely astonished with the great service and support given. I am very impressed!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Mariyan did a great job explaining the situation and making sure I was all set. You all have a great team.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.8
Support
10
Features
9
Speed
9
Uptime
9
Value
7

Siteground is a remarkable company founded on CUSTOMER SERVICE and QUALITY. Their products are top shelf and I've never worked with a company more eager to serve their customers.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
10
Speed
8
Uptime
10
Value
8

I had an issue with the site. I talked to the first rep and he put in a ticket for me. The ticket said it was an issue with my theme. I had not changed anything since it last worked, so I was not sure that was the issue. The said they changed it to twentyfifteen and I should be good to go. I checked and it still was the same issue. I did a chat again and explained the issue and asked if it was related to our use of Lets Encrypt and he said he would check and then changed my theme to twentysixteen and told me to check... I got in reactivated my theme and all my plugins were disabled, so I re-enabled them. The launched the site and it everything was back working as it should have. I am not sure what the issue was, but I am very grateful that he helped me get it back up and running. I really like the fact that your chat support guys are super knowlageble and listen to what the users tell them.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great service

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
10
Features
9
Speed
9
Uptime
10
Value
9

You can never be sure that what you're about to pay for is going to be up to the standard you expect. Having read reviews for all sorts of hosting packages I decided to take a punt on SiteGround!

Well, as it turns out there was no risk at all! I've created a couple of issues on my own site and they've been fixed in a (very) prompt and courteous way.

I cannot praise the support if SiteGrounds people enough - absolutely top class.

spa-games.uk

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground are hands down the best hosting ive experienced. Excellent, and immediate customer support, no downtime and great user friendly backend.

onetinyleap.com

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

The best WordPress hosting you can get.

remcotolsma.nl

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

i am very new to this site and what is offered here is excellent ... what impresses me the most is the support staff ... every single one makes this easier for me and i seriously appreciate this kind of help especially since my last hosting service was all talk and no action

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great customer service!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Hands down, the most amazing service from a web host yet! Very much recommended.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.0
Support
9
Features
9
Speed
10
Uptime
9
Value
8

Nayden N. was so professional and easy to talk to. So excited to launch my website with SiteGround!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground is great ! Their chat support is practically instant and always super helpful!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I have been using siteground for about a year now and during that time, on EVERY occassion that I have had a tech issue or a dns hitch with any of my domains, these guys have dealt with it promptly and efficiently.

Highly recommend them as Customer Support is 10/10.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

the site is extremely fast and efficient

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
10
Speed
8
Uptime
8
Value
10

I am just blessed that I have hosted by Siteground.

Each and everyone of Siteground's customer care team is so professional,skilled & tremendously helpful.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
8
Speed
10
Uptime
10
Value
10

Great value and uptime, but it the outstanding and knowledgeable support team that makes SG awesome. 24-hours a day, Wordpress experts are available to help me, and they can escalate to the dev team as needed. GREAT support!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I have tied a lot of hosting services and the one area that most of them fall down is customer service (only my experience).

SiteGround EXCELS in this area and quite frankly they have a customer for life in me.

internetinitiatives.co

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Brilliant help.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

This experience was five star. I am an American Living overseas and processing my order worked perfectly from abroad......

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Nayden was super helpful with my questions.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I am just so totally blown away by the speed and patience with which my problems were addressed ! I am not an expert and probably needed more help than some to get my site up and siteground has just been awesome ! I don't normally write reviews, but it's just been such a relief to have help at hand. Thank you !

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Our site was down at night and they got it back up and running within minutes .

Awesome service from George

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Just perfect support

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Was lucky to have Eleyan C today working with me. He was very patient with me and very knowledgeable and generous in helping me out with several problems.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

SiteGround is awsome! the uptime, loading time, etc is great and their support is not only the fastest but their people actually care! They are knowledgeable in all of the things I use for my different sites instead of answering things like "we don't offer support for that" which is something I heard form one of the big three hosting providers i used to use before.

All around an outstanding service and a great value for why I pay.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Fantastic customer support - thanks Ivan! Great Platform. So happy to have migrated from our other hosting.

espressodesign.com.au

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I had been with Bluehost for 2 years, my website took 10 seconds to load they always said it was the theme, but tried many themes and was suspicious it was them since even cpanel was slow. moved to siteground and its been amazing service is super fast and best of all my website has never been faster 2 seconds. Love siteground!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I switched from Bluehost a few weeks ago, and everything has been outstanding with Siteground. My problems are fixed in the amount of time i would still be on hold or waiting for a chat window with bluehost. Seriously though, remarkable work and support.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.8
Support
10
Features
10
Speed
9
Uptime
10
Value
10

Siteground has provided steady, consistent hosting, and I've been very happy with their service. Their support is top-notch, and replies and actions are quick. Siteground was also there to repair my website after a malware attack and had me back up and running within 24 hours of contacting them about assisting me!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.8
Support
10
Features
10
Speed
10
Uptime
9
Value
10

SiteGround just helped enormously in an instant evening chat session (let alone endless string-pushing tickets) in 20 minutes for me to upload new site files, import database and edit configs, point temp URL and resolve last issues to ensure all links and graphics worked - something 2 other hosters "helped" me waste most of a day each to mess around with. Incredible. And the pages fly at less than 1 second each instead of 3 or 4. Can't recommend these guys enough!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Your tech support is always fast, kind, and spot on. Thanks.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.0
Support
10
Features
8
Speed
10
Uptime
8
Value
9

Love the support they are always so nice knowledgeable and willing to help! it also takes no time for them to respond

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

One of the best customer supports ever.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I have contacted the chat service and had the pleasure to chat with Evgeni Z. about a domain transfer and an email client issue.

I can say that I have been delighted to see how patient and helpful he has been. He helped me step-by-step all the way!

Without hesitation I recomend SiteGround as the services are above my expectations! Excellent staff and services! Thank you ;-)

alignementvibratoire.com

Review type: Shared Hosting

Overall review score

Recommended: No

6.4
Support
10
Features
7
Speed
7
Uptime
1
Value
7

The online CHAT support is very good and my supporter was excellent. The issue that is concerning me, is that after 2 weeks of full function, I suddenly had a complete block (I was told) on my IP address???

So, today a problem appears out of nowhere -- not recognizing me/password/user, etc.... It took us an hour to find out and solve the problem. I'm happy to be functional on email again, but it's worrying to think that I might be stuck off-line, for no understandable reason.

So, as of today, I have to say "'great suport team" but I'm concerned about the reliability of Site Ground as a "whole" as a hosting site. I'm going to continue for a while, but I am concerned. Thanks.

--Chris

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I had a problem with email spoofing. The tech fixed it for me in about 3 minutes. I used to use GoDaddy. They pointed me to a long tutorial that I couldn't understand and expect me to be able to fix the spoofing myself. Last straw with them and why I went to SiteGround. Customer service is top notch.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Fantastic customer service! Better than I expected even after being told it was great by others.
I haven't used the hosting yet, but looking forward!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
9
Speed
8
Uptime
10
Value
9

Dimitar stayed on the chat with me for over an hour and worked through a huge mess with my site and the server (which I probably created). He was polite, effective and cheerful. The best service I have received on a support chat. If I could give him 10 starts, I would!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Very happy with support. Every time I have some questions I have been looked after, my issues have been resolved very quickly and I would highly recommend site ground!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Absolutely brilliant service - fast, polite and accurate!!
Bravo!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.6
Support
10
Features
10
Speed
9
Uptime
10
Value
9

The support from Antonia was amazing - my best experience online. she was attentive, fast, efficient, knowledgeable and so motivated to help me reach a solution. Wow...

japanfo.com

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground provides an excellent technical support team, we had major issues on our website leading it to be grounded and now we were able to effectively troubleshoot the issues with Alessandro, who did we gr8 job in getting things resolved for us... Gud work guys ..keep it up..!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great support!
Fast and accurate!

Thank you!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

An adorable and lovable support ... they do quick and well what is asked, they make precious sugession while they solve your problems. It is simply sublime !!!

2mpro.org

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Changed a password in c PANEL database and was horrified when I loaded my site to be greeted with a large message NOT ABLE TO ACCESS DATABASE. I changed the password back but still no access. Eventually after reading lots of help I went to live chat. WONDERFUL. My site restored in all its glory. Who else offers such a speedy service.
At 85 years young I have only just started to use WordPress having previously used a mac program Freeway Pro. With help from all the get started instructions provided by SiteGround and now the knowledge of help so politely given I feel encouraged to continue. Great service Thanks again

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Very fast response!

distributorbangunan.com

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.4
Support
9
Features
10
Speed
9
Uptime
10
Value
9

He was one of THEE best agents Ive come in contact with at siteground. He read my initial question/concern after greeting me. I didn't have to continue repeating my concerns or questions. He explained well and even executed what I needed without any hesitation. He told me my options, and was thorough in expkaining how things work and how to build site etc etc.
He made my day because I've been stressed out and frustrated over building my site. His excellent customer service reminded me of why I chose site ground. It's customer service like his that's makes every dollar spent with site ground worth it!!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I'm new to Siteground but from what i can say, so far they are excellent. The live chat takes like 10 seconds to get connected which is good. Support is very friendly. I would totally recommend siteground to everyone.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Awesome!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Kolyo B was most helpful in his response to my query - very efficient and fast response and solve my problem for me. Thanks SiteGround

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Nico is nothing short of amazing. If his strategy works, I am indebted to Site Ground and him.

Hristina is a very bright and responsive professional.

I wish Site Group 10 more just like these two.

Thank-you.

I am referring two clients from the US who are launching new websites. Both long establishes companies.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

This man is gr8. He is so talented I can not express tht in words. Suprb.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I couldn't recommend their services anymore! Also, their support system is unbelievable. It's super fast, their staff all know their stuff and they are super friendly.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.6
Support
9
Features
7
Speed
9
Uptime
8
Value
10

SITEGROUND its a very kindly and helpfully hosting provider, with a very quickly and handsome support team, i recommend a lot this hos and domain provider.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Site performance for the same wordpress theme was significantly faster than host monster and Inmotion. Pricing and access to add-on's such as dedicated IP were inexpensive and quick.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.8
Support
10
Features
10
Speed
10
Uptime
9
Value
10

Thank you for the phenomenal support. Hosting is only as good as the support and yours is prompt and issues resolved usually with minutes.

ellnessmyway.blog

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Best Hosting/Customer Service EVER!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10


Very helpful and very security minded. He helped but didn't give out information that would help an intruder. Very good.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Kolyo was very knowledgeable and fast in getting our site up and running again. He was able to remove the error and give recommendations to avoid future issues. He was awesome!

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.8
Support
10
Features
8
Speed
8
Uptime
9
Value
9

Best hosting for all joomla sites :)

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great SUpport Service with Nikola N.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.8
Support
9
Features
8
Speed
9
Uptime
9
Value
9

Their support team were quick to respond and had all the answers I needed right away. Highly recommend.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground is has been extremely friendly and easy. I don't know a thing about website development, but they have been super supportive and helpful in every way.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

In less than 5 minutes from start to finish, Siteground live chat support got my website up and running - my experience with another well-known hosting provider was that the same kind of problem may take hours to figure out on my own.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
8
Speed
10
Uptime
10
Value
8

I continue to be impressed by the support provided by the SiteGround team. I was struggling with another support team when I turned to them. Problem solved (again).

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

He is very kind and professional. He works very good and I am completely satisfied about his assistance. I really recomend him to Siteground.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

the best support with the siteground. They have never let me down. Been with them for years.

Review type: Shared Hosting

Overall review score

Recommended: Yes

9.2
Support
10
Features
9
Speed
9
Uptime
9
Value
9

Martin was able to help me very quickly and handled all things quickly right in the chat session.
I always use Siteground because of their good fast customer service. Fair pricing and lots of good features.

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.8
Support
10
Features
7
Speed
10
Uptime
7
Value
10

I'm a bit of a beginner with hosted sites and have found site ground's help to be first rate throughout. I have been demanding and they have responded with care and attention and a lot of patience. I'd recommend to anyone.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Angelina was very helpful. I am an new customer and just trying to get the basics in place. I have used both support tickets and chat and both have been excellent!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Everyone on site ground is always amazing. I would recommend it as a host to anyone who asks. Seriously doing customer service right.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great customer service.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground are total badasses, one of the best support I've ever received in my life. saved my website hundreds of times and helped me so quickly and effectively.

Can't recommend them enough.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground is the best! I wouldn't go anywhere else!!

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.6
Support
9
Features
8
Speed
8
Uptime
10
Value
8

tech support was pleasant and knowledgeable. Good job!

Review type: Shared Hosting

Overall review score

Recommended: No

1.0
Support
1
Features
1
Speed
1
Uptime
1
Value
1

I gave the employee 5 stars only because he can only do what his job is to do.

Otherwise I'd like to rate siteground 1 stars for their deceptive billing practices.

First year, they'd charged me around $95 for growbig plan.

Then, their hidden terms and conditions come into play.
After that, they charged me $179 for next year renewal.

I wasn't informed about this charge while signing up for the services.
I contacted customer service and they say its mentioned in terms & services.

Its all BS, no one has time to go through online terms & services.

Pricing is something that should be kept transparent.
Even if its written in their t & c, at least they should inform while signing up about the charge for next year or renewal.

Everyone would assume that the charge will be same for next year too.

It'd be better if they were transparent like godaddy and hostgator.

Reply posted from SiteGround
Aakash, We actually do think that our pricing policies are transparent and easily accessible on our website. Our sales pages include our regular rates, along with promo prices and current discount offered. In addition, upon checkout the client is notified that the promotional price is only valid for the initial billing period. At that step the client can select a longer period - 24 or 36 month, in order to secure the said savings for a longer period. Last but not least, renewal prices are displayed in the Customer Area Billing section and we always send email reminders about upcoming renewal with information about the discount rate available if the user renews manually in advance.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Very very good technical support. the problem for them is: I get used to using them ;)

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Great support team and very efficient!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

I cannot thank Siteground enough. I had two problems today and both were solved quickly by the most helpful people you could hope for. My site has been online 100% for three years now and I've never had a problem (other than my own lack of web skills - which Siteground more than make up for!)

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Very happy with help provided from Site Ground support, always quick and able to solve your problem

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground hosting is probably the best shared hosting provider around....

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

The #1 reason I moved to Siteground is exactly why I stay - their customer support is the best! They are responsive, empathetic and fast. I could not ask for any of this with my previous hosting provider.

I'm in love with Siteground. You guys rock!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

In all my years on the internet, I have never experienced the great level of service I get from Siteground.

They are always available, and always know how to fix my issues with wordpress and SSL and other types of things.

I can honestly tell you from a Kiwi in New Zealand, Siteground services are gold plated for wooden prices!

I have no regrets at all for siteground. They are amazing. Truely.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Marin was to the point, polite, very professional. Tops!

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Siteground is literally the best service provider I have ever come a across. Other companies don't seem to understand that not everyone has time and is technically savvy. I wish Siteground had more services that I could buy!!!
Such great customer service.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Excellent support!

Review type: Shared Hosting

Overall review score

Recommended: No

5.0
Support
5
Features
5
Speed
5
Uptime
9
Value
1

Quickly resolved. Thank you

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

He did a great time helping me with the website. Thanks for your help. :)

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

superb service from provider

Review type: Shared Hosting

Overall review score

Recommended: Yes

8.8
Support
10
Features
8
Speed
8
Uptime
10
Value
8

Petar was very helpful. My issues may have been pretty simple but he was able to put me back on track.

Review type: Shared Hosting

Overall review score

Recommended: Yes

10.0
Support
10
Features
10
Speed
10
Uptime
10
Value
10

Moved away from another host because Siteground is far superior!
Always great service!
Thank you Siteground!

SiteGround Frequently Asked Questions

Does SiteGround Offer Linux and Windows hosting plans?

SiteGround only offers Linux hosting at this time. It does not offer Windows Hosting.

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